20 Working Solutions Interview Questions and Answers

Working Solutions is a home-based call center company that hires independent contractors to work as customer service agents. The company contracts with a variety of businesses in a wide range of industries, so the type of customer service you’ll be providing will vary depending on the client you’re working for.

Because Working Solutions hires independent contractors, the interview process is a bit different than what you’d expect from a traditional company. In this article, we’ll give you an overview of the Working Solutions interview process and the types of questions you can expect to be asked.

Working Solutions Interview Process

The interview process at Working Solutions is relatively simple and easy. For most positions, you will first have to take an assessment test which measures your ability to multitask and provide great customer service. Once you pass the assessment, you will be invited to interview with a representative from Human Resources. The interview will mostly consist of standard interview questions. After the interview, you will be given a job offer if you are successful.

1. What is your experience in customer service?

Working Solutions is a customer service company, so it’s important that you have experience in this area. Employers ask this question to make sure you’re qualified for the role and can handle the responsibilities of working with clients. Before your interview, think about what skills you’ve used in customer service jobs. Try to highlight these skills when answering this question.

Example: “I worked as a customer service representative at a call center for three years. I answered calls from customers who had questions about our products. I also helped them find solutions to their problems. In my last position, I was promoted to team leader. My main responsibility was training new employees on how to provide excellent customer service.”

2. How would you handle a situation where a client was not happy with the work that you did?

This question can help interviewers understand how you handle conflict and criticism. It’s important to be honest in your answer, but also show that you learn from mistakes and are willing to improve.

Example: “I would first ask the client what they were unhappy about so I could better understand their concerns. Then, I would apologize for any inconvenience or dissatisfaction caused by my work. If there was a way to fix the problem, I would offer to do so immediately. If not, I would explain why it wasn’t possible and offer to make up for it in another way.”

3. Have you ever worked from home before?

Working from home is a common practice for many remote positions. Employers ask this question to make sure you’re comfortable with the idea of working from home and that you have experience doing so. If you haven’t worked from home before, explain why you are excited about the opportunity to do so.

Example: “I’ve never had the chance to work from home before, but I’m very excited about the prospect. I am looking forward to having more flexibility in my schedule and being able to spend more time with my family. I also think it will be beneficial to be able to focus without distractions.”

4. Why do you want to work at Working Solutions?

This question is a great way for employers to learn more about your interest in their company. They want to know that you have done some research on the organization and are excited about what they do. When preparing for this question, make sure you read through the job description and familiarize yourself with the company’s values and goals.

Example: “I am very interested in working at Working Solutions because of its mission to help people find work. I believe that everyone deserves a chance to succeed, and I would love to be part of an organization that helps others achieve their career goals. Your company also seems like it has a lot of room for growth, which excites me as someone who wants to advance my career.”

5. Do you have any experience working in a fast-paced environment?

Working in a fast-paced environment can be challenging, but it also provides opportunities to learn and grow. Employers ask this question to see if you have experience working in an environment like theirs. Use your answer to explain how you handle stress and adapt to change.

Example: “I’ve worked in several fast-paced environments throughout my career. I find that the key to adapting is being flexible and prioritizing tasks as they come up. In my last role, I was responsible for managing multiple projects at once. This meant staying organized and always having backup plans ready in case something unexpected happened. I found that by doing so, I could stay ahead of most issues before they became major problems.”

6. Describe a time when you had to deal with an angry or upset customer, how did you handle it?

Working in customer service can be challenging at times. Employers ask this question to make sure you have the skills and experience needed to handle difficult situations with customers. Use your answer to show that you are a problem solver who is willing to do what it takes to help customers.

Example: “I once had a customer call me because they were upset about their purchase. They said they didn’t like the product, but I explained that we don’t accept returns on opened items. The customer became angry and started yelling at me. I remained calm and apologized for any inconvenience. I then offered them a discount on another item if they returned the one they purchased.”

7. Tell me about a time when you had to make decisions without consulting your direct manager.

This question can help interviewers understand your ability to make independent decisions and how you approach problem-solving. When answering, it can be helpful to describe a specific situation in which you made an important decision without the guidance of your manager and the results of that decision.

Example: “In my previous role as a customer service representative, I was responsible for handling many calls from customers who had questions about our products. One day, I received a call from a customer who wanted to return one of our products because they were unhappy with it. I explained to them that we have a no-return policy on all of our products, but if they would like to exchange their product, we could offer them a discount on another item.”

8. What are some of your strengths and weaknesses?

Employers ask this question to learn more about your personality and how you view yourself. They want to know that you are honest, but also confident in your abilities. When answering this question, be sure to highlight a few of your strengths while being humble. You can also include a weakness if it is not too much of a problem for the job.

Example: “I am very organized and detail-oriented. I always make sure to have all my paperwork filed correctly and on time. My weakness is that sometimes I work too hard and forget to take breaks. This has happened before when I was working toward a deadline, but I try to remember to take care of myself so I don’t get sick.”

9. Which software programs are you familiar with?

This question is a great way to see if you have the necessary skills for the job. It also allows employers to know which programs they can train you on and which ones you already know how to use. When answering this question, list all of the software programs that you are familiar with. If you don’t know any, explain what your experience level is with computers in general.

Example: “I am very comfortable using Microsoft Office Suite, including Word, Excel and PowerPoint. I’ve used these programs since my first internship where I learned them from my supervisor. I’m also familiar with Google Drive, Dropbox and Trello.”

10. Are you comfortable working independently?

Working solutions is a team-based environment, but there are times when you may need to work independently. Employers ask this question to make sure you’re comfortable working alone and that you can complete tasks on your own. Use your answer to show the interviewer that you enjoy working independently. Explain that you have no problem completing projects by yourself.

Example: “I am very comfortable working independently. In my last role as an IT specialist, I often had to troubleshoot issues without help from other employees. I found that I was able to solve problems more quickly when I worked independently. I also enjoyed being able to use my creativity to find unique solutions to complex problems.”

11. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can use your problem-solving skills and creativity to find solutions to customer issues.

Example: “I once had a client who was having trouble with their website. They were getting a lot of traffic, but it wasn’t converting into sales. I spent hours researching different ways we could optimize the site so it would convert more visitors into sales. In the end, I found out that they needed to update some coding on the site. After making those changes, the company saw an increase in sales.”

12. Can you tell us what type of internet connection you have?

This question is a way for the interviewer to see if you have experience with different types of internet connections. You can answer this question by listing the type of connection you have and how it has helped you in your previous roles.

Example: “I currently have DSL, but I’ve also had cable and satellite connections before. In my last role, I used DSL because it was more cost-effective than other options. However, when I worked at another company, we used cable because it provided faster speeds that were helpful for our team’s workflow.”

13. How often do you check your email?

Employers ask this question to see if you’re a hard worker. They want to know that you’ll be checking your email often and responding to messages quickly. When answering, try to show that you are willing to work hard but also have self-control over how much time you spend on your computer.

Example: “I check my email at least once per day, usually in the morning before I start working and then again after lunch. If I’m waiting for something to print or someone is taking longer than usual to respond, I’ll check it every half hour until I get an answer. I understand that sometimes people need more time to respond, so I don’t mind waiting as long as they let me know when they will reply.”

14. Are you okay with taking calls on weekends and holidays?

Working Solutions is open 24 hours a day, seven days a week. The interviewer wants to know if you’re okay with working these hours and potentially missing out on family time. If you have children or other dependents, be honest about how this would affect your ability to work the required schedule.

Example: “I understand that Working Solutions is open all the time. I’m willing to take calls at any hour of the day, but I do have two young children at home. I’d need to make arrangements for childcare during my shifts so I can focus on helping customers.”

15. Describe a time when you were faced with a stressful situation that demonstrated your coping skills.

Working in human resources can be stressful, and employers ask this question to make sure you have the skills necessary to handle a challenging situation. When answering this question, think of an example that shows your ability to remain calm under pressure.

Example: “In my previous role as a human resources manager, I had to fire someone for stealing from their company. This was one of the most difficult things I’ve ever done because it’s never easy to let someone go. However, I knew I needed to stay professional and keep my composure. I explained why they were being fired and offered them advice on how to find another job.”

16. If hired, what will be your approach to training new employees?

This question is an opportunity to show your leadership skills and ability to train others. When answering this question, it can be helpful to describe a time you trained someone new to a job or helped them learn how to do their work more efficiently.

Example: “I find that the best way to help people learn is by breaking down tasks into smaller steps. I also like to give employees some autonomy when learning so they can practice what they’ve learned and develop confidence in their abilities. In my last role, I had two new hires who were both nervous about starting their jobs. I gave them each a task to complete on their own and then checked in with them throughout the day to answer any questions they might have.”

17. Give an example of a time when you had to solve a problem that was not straightforward. How did you approach the problem?

Working solutions is the name of this position, so employers want to know that you can solve problems. They are looking for a specific example from your past and how you approached it.

Example: “In my last job as an IT specialist, I had a client who was having issues with their website. The site would not load properly on any device, which meant they were losing business. After troubleshooting the issue, I found out that there was a problem with the server. I worked with my team to find a solution, and we ended up upgrading the server to increase its speed and stability.”

18. What is your experience with handling money and operating a cash register?

Working in a retail environment can involve handling cash and credit card transactions. Employers ask this question to make sure you have experience with these processes so that they know you’re prepared for the job. If you don’t have any experience, consider getting some before your interview. You can volunteer at a local store or restaurant to gain experience.

Example: “I’ve worked as a barista at a coffee shop for three years now. In this role, I handle money and operate a cash register every day. I’m comfortable using both of these systems and am familiar with how to use them efficiently. I also understand the importance of balancing my register at the end of each shift.”

19. We value our clients’ business and strive to provide them with outstanding service. How would you ensure that each customer receives excellent service during each interaction?

Working Solutions wants to know that you value their clients and will provide them with excellent service. This is an opportunity for you to show the interviewer how you would interact with a client, what your communication style is like and how you would ensure each customer feels valued.

Example: “I believe in treating every customer as if they are my only customer. I make sure to listen carefully to understand exactly what they need and respond promptly to any questions or concerns they have. I also try to anticipate any needs customers may have before they even ask so that I can help them get the information they need quickly.”

20. What kind of computer system do you have?

This question is a way for the interviewer to assess your computer skills. They want to know if you have the right equipment and software to do their job. If they use a specific system, ask them what it is so you can make sure you have compatible equipment.

Example: “I have a Macbook Pro with 16 GB of RAM and an external hard drive that I back up my files on daily. I also have Microsoft Office installed on my laptop.”