20 Wyndham Destinations Interview Questions and Answers

As one of the world’s largest vacation ownership companies, Wyndham Destinations is always looking for talented individuals to join their team. If you’re interested in working for Wyndham, you may be wondering what kind of questions you’ll be asked in the interview process.

While each interviewer will have their own unique style, there are some questions that are more common in Wyndham interviews. In this article, we’ll give you a head start by providing answers to some of the most common Wyndham interview questions.

Wyndham Destinations Interview Process

The interview process at Wyndham Destinations is generally pretty straightforward. Most applicants will start with a phone screening, followed by an in-person interview with a manager. For some positions, there may be additional rounds of interviews. Overall, the process is relatively quick and efficient.

However, some candidates have reported feeling pressure to sell timeshares during the interview process. This is something to keep in mind if you’re applying for a sales-related position. Otherwise, the interview experience is generally positive, with friendly and professional staff.

1. Are you comfortable with cold calls?

This question is a good way to determine how comfortable you are with cold calling and whether or not you have experience doing so. If you’re unfamiliar with the term, it’s when you call someone who doesn’t know you in order to sell them something. This can be an effective sales technique if done correctly, but it can also lead to rejection.

Example: “I’ve never had to make cold calls before, but I’m willing to do whatever it takes to get the job done. I understand that sometimes this is necessary for selling products and services. I would prepare myself mentally for any potential rejection and try my best to remain positive.”

2. What are your thoughts on the timeshare industry as a whole?

This question is an opportunity to show your knowledge of the industry and how you can improve it. You should discuss what you like about timeshares, but also mention any issues you have with them. This will help the interviewer understand if you are passionate about improving the industry as a whole.

Example: “I think that timeshare is a great vacation option for many people. It’s nice to be able to go on vacation without having to book a hotel room or plan every detail of our trip. However, I do think there are some improvements that could be made. For example, I would love to see more transparency in pricing so that customers know exactly what they’re paying for. I would also like to see more flexibility when it comes to cancellation policies.”

3. Do you have any experience in sales or customer service?

Wyndham Destinations is a hospitality company, so it’s likely that you’ll be interacting with customers. Employers ask this question to make sure you’re comfortable doing so and have experience in the field. If you do, share your previous job duties. If not, explain what kind of customer service or sales experience you have.

Example: “I’ve worked as a server at a restaurant for five years now. I enjoy talking to people and making them feel welcome. I also love learning about new food and drinks, which makes me excited to try out new restaurants. In my current position, I’ve learned how to interact with all kinds of different customers. I’m confident that I can apply those skills to any situation.”

4. Why do you want to work at Wyndham Destinations?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight some of the aspects of Wyndham Destinations that interest you, such as its mission statement or values.

Example: “I want to work at Wyndham Destinations because I am passionate about travel and helping others have an amazing experience when they visit new places. I think Wyndham Destinations is a great company to work for because it has a strong commitment to customer service and making sure all guests feel welcome in each destination. I also love how Wyndham Destinations offers unique experiences in each location.”

5. How would you handle an upset guest?

An interviewer may ask this question to assess your customer service skills. They want to know how you would react in a challenging situation and whether you have the ability to diffuse it or solve it quickly. In your answer, demonstrate that you can empathize with guests and use problem-solving skills to resolve issues as they arise.

Example: “I once had an upset guest who was looking for a specific amenity at our hotel. I listened carefully to what he wanted and then asked him if there was anything else we could do to make his stay more enjoyable. He said no, but I offered to send him some complimentary snacks while he waited for his room to be ready. He seemed satisfied by my response and went on his way. If I ever encountered a similar situation again, I would try to find out exactly what the guest wants and offer them something extra to show them that I care about their experience.”

6. Describe how you prioritize tasks when working under pressure.

When working in a fast-paced environment, it’s important to be able to prioritize tasks and manage your time effectively. This question helps the interviewer assess how you handle pressure and determine whether you can adapt to their company culture. In your answer, explain that you understand the importance of prioritizing tasks and demonstrate how you would do so if hired by Wyndham Destinations.

Example: “When I first started my career as an assistant manager at a hotel, I was responsible for managing multiple projects at once. At one point, I had to complete a report on employee performance while also preparing for a meeting with upper management. To ensure I could get everything done on time, I created a list of priorities and delegated some tasks to other employees. By doing this, I was able to meet all deadlines and impress my superiors.”

7. Can you tell me about a time where you used creativity to accomplish something difficult?

This question can help the interviewer get a better idea of your problem-solving skills and how you use creativity to solve problems. Use examples from previous work experiences or personal life that highlight your creative thinking abilities.

Example: “At my last job, I was tasked with creating an ad campaign for one of our resorts. The resort had a lot of amenities but wasn’t doing well in sales. I decided to create a new marketing strategy where we focused on selling the destination rather than individual products. We used social media influencers to promote the destination as a vacation spot. It helped us increase revenue by 20% within six months.”

8. Describe your work ethic and what it means to you.

Employers ask this question to learn more about your work ethic and how it relates to the position. They want to know that you are a hard worker who is willing to go above and beyond for the company. When answering, think of an example from your previous job where you showed dedication or commitment.

Example: “My work ethic means I am always going to do my best at any task I’m given. It’s important to me that I complete all projects on time and with quality. In my last role, I was tasked with creating a new marketing campaign for one of our resorts. I worked late nights and weekends to ensure I met all deadlines and exceeded expectations.”

9. Tell us about a time that you went above and beyond for a customer.

This question can help the interviewer get a better idea of your customer service skills. Use examples from previous jobs or talk about how you would go above and beyond for a customer at this job.

Example: “At my last job, I had a guest who was upset because they couldn’t find their room key. They were on vacation with their family and were worried that they wouldn’t be able to get into their room. I went to the front desk and found out which room they were in. Then, I used my spare keys to open their door so they could get inside safely.”

10. If hired, what type of environment will help you thrive?

Employers ask this question to learn more about your personality and how you might fit in with their team. When answering, try to be honest about what type of environment you prefer. If you are unsure, think back to the last job you had and describe that work environment.

Example: “I thrive in a fast-paced environment where I am constantly learning new things. In my previous role as an assistant manager at a restaurant, we were always busy but still found time to have fun together as a team. We would often play games during our breaks or after work to help us unwind from a long day. I also really enjoy working with people, so I would love to join a team like yours.”

11. We hire individuals who can be leaders within our company. Where do you see yourself being a leader in the workplace?

Wyndham Destinations is looking for individuals who can be leaders in the workplace. This question helps them determine if you have leadership qualities and how you would use them to benefit their company. When answering this question, think about what kind of leader you are and what skills you possess that make you a good one.

Example: “I see myself being a leader within Wyndham Destinations because I am always willing to help others succeed. I believe that everyone should feel comfortable asking questions or requesting assistance when they need it. As a leader, I would encourage my team members to ask me questions and provide guidance when needed. I also want to lead by example, so I would work hard to ensure all of my tasks were completed on time.”

12. What is your favorite travel destination? Why?

This question can help the interviewer get to know you better and understand your interests. It also helps them see if you have any experience with their company’s destinations. When answering this question, try to choose a destination that is similar to those offered by Wyndham Destinations.

Example: “My favorite travel destination would be Disney World in Florida. I’ve been going there since I was a child, so it holds many fond memories for me. I love how magical it feels and all of the fun things you can do there. I think my passion for vacationing started there.”

13. What video editing programs do you have experience with?

Video is an important part of the marketing strategy for many companies, including Wyndham Destinations. The interviewer may ask this question to see if you have experience with their company’s video editing software or other programs they use regularly. If you don’t have any experience with the program they use, consider mentioning a similar program that you do know how to use.

Example: “I’ve used Adobe Premiere Pro and Final Cut Pro in my previous roles. I’m also familiar with iMovie and Windows Movie Maker, which are both easy-to-use programs that can help me create professional videos.”

14. Would you be able to put together marketing campaigns on a deadline?

This question can help the interviewer determine how you handle pressure and whether you have experience with marketing campaigns. Use examples from your past job to show that you are capable of working under pressure and meeting deadlines.

Example: “In my last position, I was responsible for creating a social media campaign on a tight deadline. The company wanted to increase its online presence by 10% in one month. I created a plan that included strategies like increasing our followers and engagement rates. We were able to reach our goal within two weeks, which helped us gain more customers.”

15. Give an example of a time when you had to solve an ambiguous problem.

This question can help the interviewer determine how you approach challenges and solve problems. Use your answer to highlight your problem-solving skills, communication abilities and critical thinking skills.

Example: “When I was working as a front desk manager at a hotel, we had an issue with our reservations system that caused some guests to be double-booked for their rooms. This led to confusion among customers who were trying to check in or make changes to their reservations. I worked with my IT team to troubleshoot the issue and found out it was due to a software update. We fixed the issue by reverting back to the previous version of the software.”

16. How do you think this position fits into your career goals?

This question can help the interviewer determine whether you are a good fit for their company. They want to know that you have realistic expectations about this position and how it fits into your career goals. Use your answer to show that you understand what this job entails and why you’re excited about it.

Example: “I’m looking for a long-term career in hospitality, and I think this role would be an excellent way to get my foot in the door. I’ve done some research on Wyndham Destinations and learned that they offer great training programs and opportunities for advancement. I am eager to learn more about the industry and work hard to prove myself as a valuable employee.”

17. Have you worked night shifts before?

Working night shifts is a common requirement for hospitality positions. Employers ask this question to make sure you’re comfortable with the idea of working nights and that you have experience doing so. If you haven’t worked night shifts before, explain why you are excited about the opportunity to do so in your answer.

Example: “I’ve never worked night shifts before, but I’m looking forward to the challenge. I know it will be an adjustment at first, but I am confident that I can adapt quickly. I am used to waking up early, so I think I’ll adjust to my new schedule pretty easily.”

18. Do you enjoy traveling?

This question can help the interviewer determine if you’re a good fit for this position. They may want to know that you enjoy working with customers and helping them have an enjoyable vacation experience. Use your answer to highlight any previous travel experiences or skills you have that could be beneficial in this role.

Example: “I love traveling, especially when I get to do it with my family. We’ve been on many road trips together, which has helped me learn how to plan out our vacations. I also like finding new places to visit and learning about different cultures. This interest in travel led me to major in international studies in college, where I learned more about other countries and cultures.”

19. Do you speak any foreign languages?

Wyndham Destinations is a global company, and they may ask this question to see if you can communicate with their international guests. If you speak any foreign languages, let the interviewer know which ones you have mastered.

Example: “I am fluent in Spanish, but I also understand some French and Italian. My parents are from Spain, so I grew up speaking Spanish at home. In college, I took a few language classes that helped me improve my skills. I find it helpful when working with our European guests.”

20. How well do you work under pressure?

Working in the hospitality industry can often involve working under pressure. Employers ask this question to make sure you have experience with it and how you react to it. In your answer, explain what you do when you’re under pressure. Share a specific example of a time you worked under pressure and how you reacted to it.

Example: “I actually thrive under pressure. I know that some people find it overwhelming, but for me, it’s an exciting challenge. When I’m under pressure, I feel like I work my hardest. I take a deep breath and remind myself that I am capable of handling whatever is thrown at me. Then, I get to work on finding solutions to any problems I may be facing.”