20 Wynn Resorts Interview Questions and Answers

When you’re interviewing for a job at Wynn Resorts, you can expect to be asked questions about your experience in the hospitality industry, your customer service skills, and your ability to handle difficult situations. You may also be asked questions about your knowledge of the Wynn Las Vegas property and its amenities.

To help you prepare for your interview, we’ve compiled a list of sample Wynn Resorts interview questions and answers.

Wynn Resorts Interview Process

The interview process at Wynn Resorts can vary depending on the position you are applying for. For some positions, like Front Desk Receptionist and Security Officer, you may have to go through a group interview with other candidates. For other positions, like Bartender and Cocktail Server, you may have to do a brief individual interview. Overall, the interview process is relatively quick and easy, although it may take longer for some positions.

1. How would you describe your leadership style?

Wynn Resorts is looking for a leader who can inspire and motivate their team to achieve goals. Your answer should show that you are confident in your leadership abilities, but also humble enough to recognize areas where you need to improve.

Example: “I believe my leadership style is collaborative. I like to involve everyone on the team when making decisions or setting goals. This helps me understand what motivates each individual and how we can work together to accomplish our objectives. However, I am not afraid to make tough decisions if necessary. For example, I once had to let an employee go because they were consistently late to work. While it was difficult to do, I knew it was the right decision.”

2. What is the best way to handle an unhappy customer?

Wynn Resorts, Wynn Las Vegas is committed to providing excellent customer service. The interviewer may ask this question to learn more about your conflict resolution skills and how you would handle a challenging situation with a guest. To answer this question, think of a time when you had to diffuse an unhappy customer’s concerns. Explain what steps you took to resolve the issue and make sure the customer was satisfied by the end of their experience.

Example: “I believe that every interaction with a guest should be positive. If I ever encountered an unhappy customer, I would first try my best to understand why they were upset. Then, I would apologize for any inconvenience and find out if there was anything I could do to improve their experience. For example, at my previous job as a concierge, I once had a guest who was disappointed because we didn’t have a specific room available. Instead of offering them another room, I offered them a complimentary dinner in our restaurant. They were very happy with the solution and gave us five-star reviews on all of our online platforms.”

3. Tell me about a time that you had to deal with an angry customer and how you handled it.

Wynn Resorts, Wynn Las Vegas is looking for candidates who can handle stressful situations and remain calm. This question helps the interviewer determine how you would react to a challenging situation at work. In your answer, try to demonstrate that you have excellent customer service skills and are willing to go above and beyond to help customers.

Example: “I once had a customer who was upset because they were not able to get into their room early. I apologized for the inconvenience and offered them a free drink while they waited. They accepted my offer and seemed much happier after receiving it. After about an hour, we were finally able to give them access to their room.”

4. Describe a situation where you were under pressure at work, what did you do?

Wynn Resorts, Wynn Las Vegas is looking for candidates who can handle pressure and perform well in high-pressure situations. When answering this question, it’s important to show that you’re capable of handling stressful situations and performing well under pressure.

Example: “I was working as a server at a restaurant when the head chef called out sick on my first day on the job. I had never worked as a head chef before, but I knew I needed to step up and take charge. I took a deep breath and asked my coworkers what they were doing and how I could help them. After asking questions and listening to their answers, I was able to figure out which tasks each person usually performed and delegate those tasks among my coworkers.”

5. Why are you interested in working for Wynn Resorts?

Wynn Resorts is a highly respected company in the hospitality industry. The interviewer may ask this question to learn more about your interest in working for their organization and how you learned about it. In your answer, try to explain why you are passionate about the work Wynn Resorts does and what attracted you to the job listing.

Example: “I am interested in working for Wynn Resorts because of its reputation as one of the most luxurious hotels in Las Vegas. I have always wanted to visit the city, so when I saw that Wynn was hiring servers, I knew I had to apply. I think my experience as a server would be an asset to Wynn Resorts.”

6. Do you have any experience managing a team?

Wynn Resorts, Wynn Las Vegas is looking for a leader who can motivate and inspire their team to achieve goals. When answering this question, it’s important to highlight your leadership skills and how you’ve motivated others in the past.

Example: “I have experience managing a small team of five people at my previous job. I was responsible for delegating tasks and making sure everyone on the team had what they needed to complete projects. I also held weekly meetings where we discussed our progress and any challenges we were facing. This helped me learn more about each member of my team and allowed us to work together to overcome obstacles.”

7. Have you ever had a conflict with a coworker and how was it resolved?

Wynn Resorts is looking for team players who can work together to achieve company goals. Your answer should show that you are willing to compromise and resolve conflicts with your coworkers.

Example: “I once had a conflict with my coworker over the use of office supplies. I was using some paper, but she took it from me without asking. When I asked her why she did so, she said that she needed more paper than I did. She apologized and we agreed to share the paper equally.”

8. Can you tell me about a time when you disagreed with your manager, what happened?

Wynn Resorts, Wynn Las Vegas wants to know that you can respectfully disagree with your manager and still maintain a positive relationship. This question helps them determine how well you work under authority and whether or not you’re willing to challenge the status quo when necessary.

Example: “I once disagreed with my manager about an employee’s performance review. I felt like they deserved a higher rating than what was on their evaluation. My manager disagreed, but we were able to come to a compromise where I would write up a separate document detailing why I thought this employee should receive a promotion. We both agreed to include it in their file for future reference.”

9. Are you comfortable handling cashier duties?

Wynn Resorts, Wynn Las Vegas is looking for a cashier who can handle multiple tasks at once. Cashiers are responsible for handling customer transactions and ensuring that the casino’s money stays safe. Your answer should show your ability to multitask and prioritize important tasks.

Example: “I have worked as a cashier in my previous job, so I am comfortable with this task. However, I also understand that there are other responsibilities that come with this position. For example, I would make sure that all of the customers’ needs were met before counting the day’s earnings.”

10. We are looking for someone who enjoys helping customers and providing excellent customer service. Can you tell us about a time when you provided exemplary customer service?

Wynn Resorts is looking for candidates who are passionate about customer service and hospitality. This question allows you to show the interviewer that you have experience in this area and can provide examples of how you helped customers.

Example: “I worked as a hostess at a restaurant when I was in college, and it was one of my favorite jobs because I got to meet so many different people every day. One night, there was a large party of 20 people who came into the restaurant. The server assigned to their table had an emergency come up, so I offered to help out. I took care of all of their needs and made sure they were happy with their food and drinks.”

11. What do you know about our company?

Wynn Resorts, Wynn Las Vegas is a global leader in the hospitality industry. The company has been recognized for its innovative approach to business and commitment to customer service. It offers an excellent employee experience that attracts top talent from around the world.

When you are asked this question, it’s important to show your research skills by mentioning some of the company’s achievements. You can also mention what attracted you to working at Wynn Resorts, Wynn Las Vegas.

Example: “I know that Wynn Resorts, Wynn Las Vegas was named one of the best places to work in America by Forbes magazine. I am impressed with the company’s commitment to innovation and excellence. I have always wanted to work for a company that values creativity and encourages employees to be their best selves.”

12. Do you have previous security experience? Please explain.

Wynn Resorts, Wynn Las Vegas is looking for security officers who have experience in the field. If you do not have previous security experience, it’s important to explain why and what other relevant skills you can bring to the position.

Example: “I don’t have any formal security training or experience, but I am a quick learner with excellent attention to detail. In my last job as a bartender, I had to keep track of multiple orders at once while also ensuring that guests were having a good time. This skill set translates well to working as a security officer.”

13. Are you comfortable answering phone calls?

Wynn Resorts, Wynn Las Vegas is looking for a receptionist who can answer phone calls and provide excellent customer service. When answering this question, it’s important to show that you are comfortable talking on the phone and have experience doing so.

Example: “I am very comfortable answering phones. In my previous role as a receptionist, I answered phones all day long. I would greet callers with their preferred salutation and ask how they could help them. If they needed assistance finding something or had questions about our resort, I was able to direct them to the appropriate person.”

14. At the end of the day there may be money missing from the casino. What would you do if this happens?

This question is a way for the interviewer to understand how you would react in an emergency situation. Wynn Resorts, Wynn Las Vegas wants employees who are honest and trustworthy.

Example: “I would first make sure that I had all of my facts straight before reporting it to management. If there was money missing from the casino, I would report it immediately. I would also do everything I could to find out where the money went. In this case, I would be willing to take a polygraph test if necessary.”

15. If hired we will need you to work some nights and weekends. Would that be ok?

Wynn Resorts, Wynn Las Vegas is a 24/7 operation. The interviewer wants to make sure you understand the hours of work and are willing to do so. If you have any concerns about working nights or weekends, it’s best to address them in your answer.

Example: “I am excited for the opportunity to work at Wynn Resorts, Wynn Las Vegas. I know that this company has an excellent reputation for its service and quality. I also realize that there will be times when we need to work evenings and weekends. I am happy to do so as long as my schedule can remain consistent.”

16. Do you have any experience monitoring surveillance cameras?

Wynn Resorts, Wynn Las Vegas is looking for candidates who have experience monitoring surveillance cameras. This question helps the interviewer determine if you are qualified for this position and whether or not you would be a good fit for their organization. Use your answer to highlight any relevant skills that make you a strong candidate for this role.

Example: “I’ve worked in security for five years now, and I am very familiar with how to monitor surveillance cameras. In my previous job, I was responsible for monitoring multiple cameras at once. I also had to record footage from these cameras and keep track of what happened during each shift.”

17. When you see a guest or employee not following the rules, what steps would you take to correct them?

Wynn Resorts wants to ensure that you can enforce rules and regulations in a fair and consistent manner. When answering this question, it’s important to show the interviewer that you understand Wynn Resorts’ policies and procedures and how you would apply them.

Example: “I believe that every situation is different, so I would evaluate each one individually. If someone was breaking a rule or regulation, I would first ask them to stop what they were doing and explain why their actions are against company policy. If they continued to break the rules after my initial warning, I would document the incident and issue a formal written warning.”

18. You will sometimes be required to handle large amounts of money. Is that something you can do?

Wynn Resorts, Wynn Las Vegas is a large casino that handles millions of dollars every day. The interviewer wants to make sure you can handle the responsibility and stress of working in such an important position.

Example: “I have worked with large sums of money before, so I am confident I could do it again. However, I also understand how important security is when handling cash. That’s why I always follow company policies and procedures regarding money management.”

19. We want our employees to feel like they can come talk to their boss whenever they need too. How well would you communicate with your boss?

Wynn Resorts wants to know that you can communicate with your superiors and ask for help when needed. When answering this question, make sure to emphasize how much you value the opinions of others and want to improve yourself as an employee.

Example: “I would always try my best to come talk to my boss if I ever had a problem or concern. I understand that they are there to help me succeed in my career and want to do everything I can to ensure that happens. If I ever felt like I was doing something wrong, I would definitely go to them and ask for advice on how to fix it.”

20. What makes a good leader?

Wynn Resorts, Wynn Las Vegas is looking for a leader who can inspire and motivate their team to achieve goals. A good leader should be able to communicate effectively with others, solve problems and make decisions that benefit the company.

Example: “A good leader is someone who has integrity, honesty and respect for others. They are also decisive and confident in their abilities. I believe it’s important to listen to your employees and understand what they need from you as a manager. As a leader, I would ensure my team members feel valued and appreciated for their contributions.”