20 Zscaler Interview Questions and Answers

When it comes to interview questions, every company has their own unique set of questions that they like to ask. Zscaler is no different.

If you’re interviewing for a position at Zscaler, you can expect to be asked questions about your experience with cloud-based security solutions, your thoughts on the future of the internet, and your experience with mobile devices.

To help you prepare for your interview, we’ve compiled a list of some of the most common Zscaler interview questions. With these questions in mind, you’ll be able to walk into your interview with confidence and give the best possible answers.

Zscaler Interview Process

The interview process at Zscaler can vary depending on the position you are applying for. However, most positions will require at least two interviews, one with a hiring manager and one with a panel of interviewers. The process can take up to two months from start to finish.

1. What is your experience with security?

This question is a great way to show your knowledge of the industry and how you can apply it to this role. If you have experience with security, describe what you did in that job. If you don’t have direct experience, talk about what you know about the field and why you’re interested in working for Zscaler.

Example: “I’ve worked as an IT professional for five years now, and I’ve always been passionate about information security. In my last position, I was responsible for implementing security measures across our entire network. I also trained other employees on best practices for keeping their devices secure.”

2. Tell me about a time you had to make a difficult decision in the workplace, how did you handle it?

This question can help the interviewer get a better sense of how you make decisions and what your thought process is. It can also show them how you handle pressure in the workplace.

Example: “In my last position, I had to decide whether or not we should invest more money into our security software or switch to another company’s product. I knew that if we switched, it would take some time for us to adjust to the new system. However, I also knew that staying with our current provider could leave us vulnerable to cyberattacks. In the end, I decided to stay with our current provider because they offered us a discount on their services.”

3. How would you explain Zscaler’s services to someone who has no technical knowledge of cloud computing?

This question is a great way to test your ability to communicate complex ideas in simple terms. It also shows the interviewer that you can simplify technical information for others and are able to explain it clearly.

Example: “Zscaler’s services allow companies to securely access their applications, data and websites from anywhere without having to install any additional hardware or software. This means employees can work remotely while accessing company resources as if they were on-site.”

4. If hired as an engineer, where do you see yourself at Zscaler in five years?

This question is a great way for the interviewer to get an idea of your career goals and how you plan to achieve them. When answering this question, it can be helpful to think about what you want to accomplish in your career and how Zscaler could help you reach those goals.

Example: “I see myself as a senior engineer at Zscaler in five years. I would like to continue working on innovative projects that are helping businesses become more secure online. In five years, I hope to have developed my skills enough to lead a team of engineers.”

5. What are some current cybersecurity threats that concern you?

This question can help the interviewer get a better understanding of your knowledge and experience with information security. It also helps them determine if you’re aware of current threats that could affect their company. When answering this question, it’s important to be honest about what concerns you while also showing how you would handle these situations.

Example: “I’m concerned about the growing number of cyberattacks targeting IoT devices. These attacks are becoming more common as more people use smart home technology. I’ve seen many instances where hackers have used malware to gain access to connected devices in order to steal personal information or cause physical damage. To prevent these types of attacks, I always make sure my clients’ networks are secure.”

6. Why are you interested in working at Zscaler?

This question is an opportunity to show your enthusiasm for the company and its mission. When preparing for this interview, read about Zscaler’s values and goals so you can discuss how they align with your own career goals.

Example: “I am interested in working at Zscaler because of the innovative work that you do. I have been following your company since it was founded, and I think your solutions are a great way to protect businesses from cyber threats. I also like the fact that you offer flexible hours and telecommuting options. This would be helpful as my husband and I start our family soon.”

7. Can you describe a time when you worked closely with another department and what challenges you faced?

This question is a great way to show your communication skills and ability to work with others. When answering this question, it can be helpful to mention how you overcame the challenges together.

Example: “In my last position as an IT manager, I worked closely with the marketing department on several projects. One of these projects was creating a new website for our company that would also integrate with our existing digital marketing strategies. The biggest challenge we faced during this project was ensuring all of the information was accurate and up-to-date. We created a system where each department could update their own content, which helped us overcome this challenge.”

8. What does good customer service look like to you?

Zscaler is a customer-focused company, so it’s important to understand what the company values in its customers. When answering this question, you can use examples from your previous experience that show how you provide excellent customer service.

Example: “Good customer service means providing fast and accurate answers to questions or concerns. It also means being empathetic and helpful when someone has an issue with their account or product. I’ve always been passionate about helping people solve problems, so I enjoy working for companies that value customer service.”

9. Do you have experience working in sales or account management?

This question can help the interviewer determine if you have experience working in a customer-facing role. If you do, they may ask you to describe your previous job duties and how they relate to the position you’re applying for. If you don’t have sales or account management experience, you can talk about any other relevant experience that relates to this role.

Example: “I’ve never worked in sales or account management, but I did work as an IT support technician at my last job. My primary responsibility was helping customers with their technical issues, which required me to communicate clearly with them and solve problems quickly. This helped me develop strong communication skills and learn how to troubleshoot complex computer issues.”

10. You’ll be dealing with customers daily if hired, how do you think this experience will influence your ability to perform well?

This question is a great way to assess your customer service skills and how you think they’ll apply to the job. When answering, it’s important to highlight any past experience working with customers or clients and how that helped you in your previous role.

Example: “I’ve worked as a sales representative for five years now, so I’m very familiar with interacting with customers on a daily basis. In my last position, I was responsible for managing all incoming calls from customers who had questions about our products. This experience has taught me how to handle difficult situations and find solutions quickly.”

11. Describe a time when you were successful at getting a large gift.

This question is a behavioral one that helps employers understand your ability to influence others and achieve goals. When answering this question, it can be helpful to describe the process you used to get the gift and how it benefited your previous employer or organization.

Example: “At my last job, I was tasked with getting a large donation from a local business owner. I started by reaching out to them personally and setting up a meeting. During our meeting, I learned more about their company and what they were looking for in an information security partner. I then presented them with Zscaler’s services and explained how we could help them meet their needs.”

12. How would you deal with a client who was upset with their purchase?

This question can help the interviewer understand how you handle customer service issues and complaints. Use examples from your previous experience to show that you’re a problem solver who’s willing to go above and beyond for customers.

Example: “I once had a client call me because they were upset with their purchase. They said it didn’t work, but when I asked them more about what happened, they told me they never used it after purchasing it. I explained to them that we have a no-refund policy on unused products, but if they wanted to return it, I would be happy to send them another one at no charge.”

13. What kind of connections do you have with the community? Are you involved in any organizations?

Zscaler is a company that values community involvement. They want to know if you are willing to get involved in the local community and how you plan on doing so.

Example: “I am very active in my community, especially when it comes to volunteering. I have volunteered at several different organizations including the food bank, animal shelter and children’s hospital. I also volunteer as an instructor for the coding club at my child’s school.”

14. Have you ever taken on additional responsibilities outside of your job description?

This question can help the interviewer get a better sense of your work ethic and willingness to take on additional tasks. Use examples from previous jobs where you took on extra responsibilities or helped out other team members with their workloads.

Example: “In my last job, I was tasked with managing our social media accounts for the company. While this wasn’t part of my official job description, I enjoyed taking on this responsibility because it allowed me to learn more about how to use different social media platforms and develop new skills. In addition to managing our social media accounts, I also created content for our blog twice per week.”

15. How long have you been using social media platforms? Which ones?

Social media is a popular way to connect with others online, and many employers may want to know if you have experience using social media platforms. If you do, consider which ones you use most often and why.

Example: “I’ve been using social media for about five years now. I started out on Facebook but quickly moved over to Instagram because of the more visual nature of it. I also like that there are no ads or sponsored content on Instagram, so I can focus on connecting with other people without any distractions. I’m not as active on Twitter, but I still check in every once in a while.”

16. In your opinion, what makes a great manager?

This question can help the interviewer get to know you as a potential employee and how you might fit into their company culture. When answering, it can be helpful to think about what makes your current or past manager great.

Example: “A great manager is someone who is always willing to listen to their team members and provide support when needed. They are also someone who is able to set realistic goals for their employees while still encouraging them to do their best work. I’ve had several managers like this in my career, and they have helped me grow both personally and professionally.”

17. When was a time you felt stressed at work, how did you cope with it?

Employers ask this question to learn more about your ability to handle stress and how you cope with it. When answering, try to think of a specific example that shows you have the skills to manage stress in the workplace.

Example: “I once had an extremely busy day at work where I was working on several projects at once. I felt stressed because I wanted to get everything done as quickly as possible but also make sure I did everything correctly. To cope with my stress, I took a few deep breaths and focused on one task at a time. This helped me stay calm and complete all of my tasks for the day.”

18. Do you have experience managing multiple projects and deadlines?

This question can help the interviewer determine if you have the ability to manage multiple projects and deadlines at once. Use examples from your experience that highlight your organizational skills, time management skills and ability to meet deadlines.

Example: “In my previous role as a network administrator, I was responsible for managing multiple projects and deadlines at once. For example, one of my main responsibilities was maintaining our company’s firewall security. In this role, I had to ensure all new employees were properly trained on how to use the firewall system and maintain it themselves. This process included creating training materials, scheduling training sessions and monitoring employee progress.”

19. Tell me about a time you struggled in a leadership position, how did you overcome it?

This question is a great way to show your ability to learn from mistakes and grow as a leader. When answering this question, it can be helpful to discuss a specific situation where you learned something new or developed a skill that helped you overcome the challenge.

Example: “In my last position, I was responsible for leading a team of five employees. One day, one of my employees called out sick, leaving me with only four employees to complete our work. I had never been in this situation before, so I wasn’t sure how to handle it. I decided to delegate tasks among the remaining employees and managed the project myself until my employee returned.”

20. Explain the difference between proactive and reactive solutions for software development, which one do you think is better?

This question is designed to test your knowledge of the two types of solutions and how they work. It also allows you to show that you can make a decision based on what’s best for the company.

Example: “Proactive solutions are those that prevent problems from occurring, while reactive solutions are used when issues have already occurred. I think proactive solutions are better because they allow you to avoid many security issues before they occur. They’re also more cost-effective in the long run.”