20 Aesop Interview Questions and Answers

Aesop is a cosmetics company that focuses on the fields of skincare, haircare, and body care. The company has a wide range of products that are made with natural ingredients and are designed to be gentle on the skin. Aesop is a popular choice for those who are looking for an alternative to traditional cosmetics companies.

When it comes to interviewing for a job at Aesop, there are a few things that you can do to prepare. First, it is important to research the company and its products. This will give you a better understanding of the company’s values and what it is looking for in employees. It is also a good idea to familiarize yourself with the interview process by doing a mock interview with a friend or family member.

Finally, it is helpful to know what kinds of questions you may be asked during the interview. Here are a few examples of company specific interview questions for Aesop:

– What made you decide to apply for a job at Aesop? – What do you know about our company and our products? – Why do you think you would be a good fit for Aesop? – What are your strengths and weaknesses? – What would you do if

Aesop Interview Process

The interview process at Aesop can vary depending on the position you are applying for, but it generally consists of a phone screen, followed by one or more in-person interviews. For some positions, you may also be asked to complete a creative task as part of the interview process. Overall, the interview process is fairly lengthy, and can take up to several months to complete.

1. Why do you want to work at Aesop?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about Aesop that interests you or what drew you to apply for the position.

Example: “I want to work at Aesop because I am passionate about natural beauty products. I have always been interested in skincare and haircare products, so when I saw that Aesop was a cosmetics company that focuses on using all-natural ingredients, I knew I had to apply.”

2. Which of our products is your favorite? Why?

This question is a great way to show your knowledge of the company and its products. It also gives you an opportunity to share which product has helped you with a specific skin care issue.

Example: “I love Aesop’s Rose Hand Cream because it helps my dry hands so much. I have eczema, and this cream really helps me keep my hands moisturized throughout the day. The scent is also very calming.”

3. Tell me about a time that you had to deal with an angry customer, how did you handle the situation?

An interviewer may ask this question to see how you handle conflict and resolve customer complaints. This can be an important skill for a salesperson, as they will likely have to deal with unhappy customers from time to time. When answering this question, it can be helpful to mention that you try to remain calm and friendly when dealing with upset customers.

Example: “I once had a customer who was upset because she didn’t like the color of her lipstick. I listened carefully to what she said and tried to reassure her that we would send her another one at no charge. She seemed satisfied with my response and agreed to keep the lipstick. In situations like this, I always try to remain calm and friendly so that I can diffuse the situation and hopefully make the customer happy.”

4. What would you say makes a good salesperson?

This question can help the interviewer get a better idea of your sales skills and how you would apply them to this role. Use examples from your past experience that show your ability to sell products, services or ideas.

Example: “A good salesperson is someone who has strong communication skills and an understanding of their client’s needs. I believe it’s important to listen carefully to what my clients are saying so I can understand exactly what they’re looking for in a product. This helps me provide solutions to their problems and find products that will work best for them.”

5. How would you describe your personal style?

This question is a way for employers to learn more about your personal preferences and how they might fit with the company’s culture. Your answer should include details about what you like to wear, colors that you prefer and any other information that can help an employer understand your tastes.

Example: “I am very much a jeans-and-a-T-shirt kind of person. I don’t have a lot of time in my day to get ready, so I love clothes that are easy to throw on and comfortable. I also really enjoy bright colors, especially blues and greens. I think those colors look great on me.”

6. Have you ever worked in the cosmetics industry before?

This question is a great way for employers to learn more about your experience and how it relates to the position you’re interviewing for. If you haven’t worked in this industry before, consider sharing an example of a time when you used your skills or knowledge to help someone else achieve their goals.

Example: “I have never worked specifically in the cosmetics industry, however I do have some background in skincare from my previous job as a receptionist at a dermatologist’s office. My responsibilities included answering phones, scheduling appointments and helping patients find the right products for their skin type.”

7. If hired, what type of training would you require to be successful and why?

This question is an opportunity to show your interest in the company and its products. It also allows you to demonstrate your knowledge of the industry, which can be helpful if you are applying for a position that requires specific skills or experience.

Example: “I would need training on how to use all of Aesop’s products because I am unfamiliar with them. However, I have researched the brand and know that it uses natural ingredients and cruelty-free testing methods. This aligns with my personal beliefs about beauty and skincare, so I feel confident that I could learn the basics of using Aesop products quickly.”

8. Are you familiar with our stores design aesthetic?

The interviewer may ask this question to see if you are familiar with the company’s brand and culture. They want to make sure that you can fit in with their team, so it is important to show your knowledge of the company’s values and practices.

Example: “I have visited Aesop stores before, and I am impressed by the clean aesthetic and minimalist design. The products are displayed beautifully, and there is a lot of natural light in each store. I think my own style would complement the existing aesthetic well.”

9. Describe a time where you went above and beyond for a customer.

This question is a great way to show your potential employer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a time when you helped a customer in need or went above and beyond to help them with their needs.

Example: “When I worked at my previous job, we had a customer who was looking for a specific product but couldn’t find it anywhere. After searching online and calling other stores, she still couldn’t find what she was looking for. She called our store and asked if we could order the product from another location. I looked into ordering the product from another location and found out that they were sold out as well. I then contacted the company directly and asked if they would send us more products. They agreed, and we were able to ship the product to the customer.”

10. Do you feel comfortable working alone?

Working in a team is important, but sometimes you may need to work alone. Employers ask this question to make sure you can be independent and productive when working on your own. In your answer, explain that you are comfortable with solo projects as long as they’re within the scope of what’s expected.

Example: “I am very comfortable working alone. I have done many solo projects throughout my career, including some where I was the only one working on it. However, I always made sure to meet all deadlines and expectations. If there were any questions or concerns about my work, I would communicate them immediately.”

11. Would you be willing to relocate if asked?

If the company is looking to expand, they may need employees who are willing to relocate. If you’re interviewing for a position with Aesop, it’s important to be honest about your willingness to move if necessary.

Example: “I would definitely consider relocating if asked. I’m excited by new opportunities and challenges, so moving to a new city or state wouldn’t be too difficult for me. However, I do have family in this area, so I’d want to make sure that my job transfer didn’t negatively impact them.”

12. What is your experience with performing inventory counts?

This question can help the interviewer understand your experience with a specific task that is important to Aesop. In many businesses, inventory counts are an essential part of maintaining accurate records and ensuring products are available for customers. Your answer should show that you have performed this task before and can do so accurately and efficiently.

Example: “In my previous role as a retail associate at a clothing store, I was responsible for performing weekly inventory counts on all in-store merchandise. This included counting every item in stock, recording any missing items or discrepancies between the recorded count and the actual number of items in stock and then reconciling the final numbers with the company’s database.”

13. What does excellent customer service mean to you?

This question can help the interviewer get a better idea of your customer service skills. When answering, it can be helpful to mention how you would apply this skill in an Aesop setting.

Example: “Excellent customer service means that I am able to provide my customers with a positive experience every time they interact with me or my company. It’s important to me that I’m always friendly and helpful when speaking with customers. I also make sure to listen carefully to their needs so that I can provide them with the best possible solution.”

14. What are some skills you have learned from previous jobs that you think will help you here?

This question is a great way for employers to learn more about your background and how it can help you succeed in their company. When answering this question, try to focus on skills that are relevant to the position you’re applying for.

Example: “In my previous role as a sales associate at a department store, I learned how to interact with customers of all ages and personalities. This skill has helped me become comfortable talking to people from all walks of life, which makes me feel confident that I could excel in any customer service role.”

15. What interests you most about this job?

This question is a great way to show the interviewer that you have done your research on the company and its products. When answering this question, it can be helpful to mention something specific about Aesop’s mission or values.

Example: “I am most interested in working for a company that focuses on natural ingredients and ethical practices. I believe that skincare should be made with the best possible ingredients without harming animals or the environment. I also love how Aesop has such a strong focus on educating customers about their products through social media and online articles.”

16. How would you react if someone came into the store upset because they couldn’t find their product online?

This question can help the interviewer understand how you handle customer service situations. In your answer, try to demonstrate that you value customers and their opinions.

Example: “I would first apologize for any inconvenience they experienced. I would then explain that we are currently transitioning our online store to a new platform. This is why some products may be temporarily unavailable. I would also offer them a coupon or discount on another product in the store as an apology.”

17. Which of our products is your favorite, and why?

This question is a great way to show your knowledge of the company and its products. It also gives you an opportunity to share which product has helped you with any skin or hair issues you may have had in the past.

Example: “I love Aesop’s Rose Hand Cream because it’s so hydrating, but not greasy at all. I’ve always struggled with dry hands, especially during the winter months when my hands are exposed to cold weather. This hand cream has been a lifesaver for me, as it keeps my hands moisturized throughout the day.”

18. We place great emphasis on teamwork, can you tell us about a time when you showed dedication to your team?

This question is a great way to show your interviewer that you are willing to work with others and help them achieve their goals. When answering this question, it can be helpful to think of an example from your previous job where you helped your team complete a project or goal.

Example: “In my last position as a customer service representative, I was part of a large team that worked together to answer questions and solve problems for our customers. One day, one of our customers had a problem with a product they ordered. They were upset because the product wasn’t what they expected. My team and I worked together to find out why the product didn’t meet the customer’s expectations. We found out that the product was damaged during shipping and offered the customer a full refund.”

19. What is your biggest weakness?

Employers ask this question to learn more about your personality and how you might fit in with their company culture. When answering, try to be honest and highlight a weakness that isn’t too detrimental to your work performance.

Example: “My biggest weakness is my perfectionism. I want everything I do to be the best it can be, which sometimes means I spend extra time on projects or assignments when they’re due. This has caused me to fall behind on deadlines before, but I’m working on learning to let go of some things so I can meet all of my obligations.”

20. Do you prefer working independently or as part of a team?

This question can help an interviewer determine how you might fit into the company culture. If a company has a strong team-oriented culture, they may want to know that you’re willing to work with others and support your colleagues. If a company is more independent, they may be looking for someone who prefers working alone. In your answer, try to explain why you prefer one over the other so the employer knows what you value in a workplace environment.

Example: “I enjoy both working independently and as part of a team. I find that when I’m working on my own, I have time to think through problems and come up with creative solutions. However, I also really enjoy collaborating with others and learning from their ideas. I feel like I get the best of both worlds by being able to do both.”