20 AGS Health Interview Questions and Answers

AGS Health is a leading provider of outsourced revenue cycle management services for the healthcare industry. With over 10,000 employees in more than 20 countries, AGS Health serves clients in a variety of industries, including hospitals, physician groups, and health insurance companies.

The interview process at AGS Health is designed to assess a candidate’s skills, experience, and knowledge. In this guide, we’ve compiled a list of sample AGS Health interview questions and answers to help you prepare for your interview.

AGS Health Interview Process

The interview process at AGS Health is long and difficult, with many rounds of interviews and tests. The company is also known for being very selective, so it is important to be prepared. The first round is usually a written test, followed by a group discussion. After that, there are typically two or three more rounds of interviews, including an operations round.

1. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to answer honestly. Employers ask this question because they want to know what your strengths are as well as how you can improve yourself. When answering this question, be sure to focus on the positive aspects of your personality and skills while also mentioning any areas that you’re working on improving.

Example: “I would say my greatest strength is my ability to work with others. I am always willing to help anyone who needs it, and I have excellent communication skills. My weakness is that sometimes I get too invested in helping others that I forget about taking care of myself. I’m currently working on making sure that I take time for myself every day.”

2. Do you have experience working with medical claims?

This question can help the interviewer determine if you have experience working with a specific type of claim. If you do, they may ask more questions about your experience to see how it relates to their company. If you don’t have experience working with medical claims, you can answer honestly and explain that you’re willing to learn.

Example: “I’ve worked with all types of insurance claims in my previous positions, but I haven’t had much experience working specifically with medical claims. However, I’m eager to learn more about this process and how it relates to AGS Health.”

3. Tell me about a time when you had to deal with an angry customer, how did you handle it?

An interviewer may ask this question to see how you handle conflict. This is an important skill for customer service professionals, as they will likely encounter unhappy customers at some point in their career. Your answer should show that you can remain calm and professional when faced with a challenging situation.

Example: “I once had a patient who was upset because he felt like I wasn’t listening to him. He started raising his voice and making accusations about me not caring about his health. I remained calm and asked him if we could speak privately so that no one else would hear us. Once we were alone, I apologized for seeming distracted and assured him that I cared deeply about his well-being. He calmed down after that and thanked me for taking the time to talk to him.”

4. How would you go about researching a client’s account information?

This question can help the interviewer assess your ability to work independently and efficiently. Use examples from previous experience where you had to research client information, such as their medical history or insurance details.

Example: “I would start by looking at my notes on the client’s last visit. I would then check our electronic health record system for any updates that may have been made since the last time I saw them. If there are no recent changes in their account information, I will call the patient to discuss any questions I have about their current treatment plan.”

5. Why are you looking for a new job?

Employers ask this question to see if you are happy in your current role. They want to know that you are motivated and looking for ways to grow professionally. When answering, be honest about why you are looking for a new job. Explain what you would like to do differently or how you would like to expand your career.

Example: “I am looking for a new job because I feel my current position is not challenging enough for me. I have been working as an assistant nurse for five years now, and while I love helping patients, I am ready to take on more responsibility. I am excited to learn more about the field of nursing and work with different types of patients.”

6. Have you ever worked in a team environment before? If so, tell us about it.

This question is a great way to learn more about your potential colleague’s teamwork skills. It can also help the interviewer determine if you’re going to be able to fit in with their current team members. When answering this question, it can be helpful to mention how you worked well with others and what made that experience successful.

Example: “I’ve always enjoyed working in teams because I find it much easier to get things done when there are multiple people involved. In my last position, I was part of a team of five who all had different roles within the company. We met once a week to discuss our progress on projects and any issues we were having. This helped us stay organized and productive.”

7. What do you know about the healthcare industry?

The interviewer may ask this question to see if you have any experience in the healthcare industry. If you do, they may want to know how your previous work experience relates to their company and what skills you can bring with you. If you don’t have any experience in the healthcare industry, you should explain why you’re interested in working for an AGS Health facility.

Example: “I worked as a nurse’s aide at my local hospital while I was going through nursing school. It gave me valuable insight into the medical field and helped me decide that I wanted to become a registered nurse. Throughout my education, I learned more about the different roles nurses play in the healthcare system and how important it is to provide quality care to patients.”

8. Describe a situation where you were not able to meet your project deadline.

This question is a great way to assess your problem-solving skills and ability to prioritize tasks. When answering this question, it can be helpful to mention the steps you took to ensure that you met future deadlines.

Example: “In my previous role as an IT specialist, I was tasked with creating a new website for our company. The deadline was two weeks away, but I had not started any of the work yet. I knew that if I didn’t start immediately, I would not have enough time to complete the project. So, I spent one week planning out the entire website and then another week building it. In the end, I finished the website on time and even had time left over to make improvements.”

9. What is your experience with medical coding?

The interviewer may ask this question to learn about your coding experience and how it relates to the job you’re interviewing for. Use your answer to highlight any specific skills or certifications you have that relate to medical coding.

Example: “I’ve been working as a medical coder for five years now, and I’m certified in both HCPC and AAPC coding standards. In my previous role, I worked with an experienced team of coders who taught me many valuable tips and tricks for improving my coding efficiency. I also learned how to use various software programs to help streamline the coding process.”

10. Are you comfortable working with sensitive patient data?

The interviewer may ask this question to assess your ability to maintain confidentiality and privacy. Your answer should demonstrate that you understand the importance of protecting patient information. You can also include a specific example from your experience if you have one.

Example: “I am very aware of the importance of maintaining patient confidentiality, which is why I always make sure to keep my computer screen private when working with sensitive data. In my last role as an administrative assistant, I worked with a team of nurses who would often share confidential information about their patients while we were on break. I made it clear that I was uncomfortable with hearing any details about patients’ personal lives or medical histories, so they respected my wishes and only discussed work-related topics.”

11. Explain to us why you think you would be a good fit for this position.

This question is a great way for employers to learn more about your qualifications and how you think. When answering this question, it can be helpful to highlight any specific skills or experiences that relate to the job description.

Example: “I believe I would be a good fit for this position because of my extensive experience working with patients in an urgent care setting. In my previous role as a nurse practitioner, I worked closely with many different types of patients and learned how to treat them effectively. I also have excellent communication skills, which I use to explain medical procedures to patients.”

12. Tell us about a time you handled multiple projects at once.

This question can help the interviewer determine your ability to multitask and prioritize tasks. Use examples from previous work experience that highlight your organizational skills, time management abilities and attention to detail.

Example: “In my last role as a medical records clerk, I was responsible for entering patient information into the system while also answering phones and assisting patients in the waiting room. This required me to be highly organized with my time so I could quickly enter data into the computer while still providing excellent customer service to patients. I would typically start each day by prioritizing which tasks needed to be completed first, then worked through them one at a time until they were all finished.”

13. What do you think is important when dealing with customers over the phone?

This question is an opportunity to show your customer service skills. It’s important that you are friendly and helpful when speaking with customers over the phone. You can also mention how you would try to resolve their issues as quickly as possible.

Example: “I think it’s important to be friendly and empathetic when talking to customers on the phone. I would make sure to listen carefully to what they’re saying, so I can understand their issue completely. If there’s a solution to their problem, I would offer it right away. If not, I would find out more information about their issue before offering solutions.”

14. Can you give an example of a time that you went above and beyond for a customer?

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It’s important to remember that this is an example, so it should be something that you can talk about in detail and explain why you did what you did.

Example: “I had a customer who was having trouble with their prescription delivery. They were supposed to get their medication on Monday but didn’t receive it until Wednesday. I called them as soon as I found out and apologized profusely. I then offered to deliver the medication myself or give them a discount on their next order. The customer agreed to have me personally deliver the medication and said they would call if there were any issues.”

15. What qualities make up a good leader?

An interviewer may ask this question to assess your leadership skills. They want to know if you have the qualities of a good leader and how they can apply them in their organization. When answering, think about what makes a good leader and describe those qualities.

Example: “A good leader is someone who has strong communication skills, problem-solving abilities and an ability to motivate others. I believe that leaders should be able to inspire confidence in their team members and help them feel comfortable with their work. A good leader also needs to be organized and detail-oriented so they can keep track of important information.”

16. What is your experience with quality assurance?

The interviewer may ask this question to learn about your experience with quality assurance and how you apply it in your work. Use examples from your previous job or a time when you applied quality assurance principles to ensure the accuracy of data, information or reports.

Example: “In my last position as an AGS health care specialist, I worked on several projects that required me to use quality assurance methods to ensure the accuracy of patient records. For example, I once had to verify whether patients were eligible for certain medical procedures based on their insurance coverage. To do so, I used checklists and guidelines to compare each patient’s eligibility against the requirements outlined by the state.”

17. When was the last time you had to work on a group project? How did you contribute to the success of the project?

Group projects are a common assignment in many college courses. Employers ask this question to see if you have experience working with others on a project and how well you collaborate. Use your answer to highlight any leadership skills or teamwork abilities that helped the group succeed.

Example: “In my last semester of school, I had to complete a group project for my public health class. My team was made up of three other students who all had different ideas about what we should do for our project. We met several times to discuss our options and eventually decided to create an informational brochure about the importance of vaccinations.

I contributed by taking charge of organizing our meetings and leading discussions about our topic. This allowed everyone else to share their opinions and feel like they were contributing to the project. In the end, we created a great brochure that earned us an A.”

18. AGS Health has several different departments, which one interests you most?

This question is a great way to determine what type of work you’re looking for. It also helps the interviewer understand your interests and how they align with AGS Health’s mission. When answering this question, it can be helpful to mention one or two departments that interest you most and why.

Example: “I’m very interested in working in the research department because I love learning about new medical advancements. I find it fascinating to see how technology has changed healthcare over the years. Another department that interests me is the sales department. I’ve always been good at selling things, so I think I would enjoy helping people learn more about our products.”

19. What software programs are you familiar with?

The interviewer may ask this question to see if you have experience with the software they use at AGS Health. Before your interview, research what programs the company uses and make sure you’re familiar with them. If you don’t have any experience with the specific programs used by AGS Health, consider researching other similar programs that you do know how to use.

Example: “I am very familiar with Microsoft Office Suite, including Word, Excel and PowerPoint. I also have some experience using Adobe Creative Cloud for my freelance work. In my last role as a medical assistant, we used Epic EMR for our electronic health records.”

20. How would you describe your leadership style?

This question can help the interviewer determine how you would lead a team of healthcare professionals. Your leadership style is an important part of your overall personality, so it’s important to be honest about what type of leader you are.

Example: “I believe in being a strong and empathetic leader who supports my team members. I like to give praise when someone does something well and provide constructive criticism when necessary. I also think it’s important to set clear expectations for my team members so they know what is expected of them. This helps me manage my team more effectively.”