20 Allegiant Air Interview Questions and Answers

When it comes to interviews, preparation is key. And when you’re interviewing for a job with Allegiant Air, you’ll want to be prepared to answer questions about the company, its history, and your experience with flying.

To help you out, we’ve compiled a list of some of the most common Allegiant Air interview questions, with sample answers to help you prepare for your interview.

Allegiant Air Interview Process

The interview process at Allegiant Air can vary depending on the position you are applying for. However, most positions will require at least one phone interview and one in-person interview. For some positions, like flight attendant or customer service representative, you may also have to complete a video interview. The interviews are generally fairly straightforward and focus on your experience and skillset. However, for some positions, like revenue management analyst, you may be expected to provide detailed answers to questions about your experience with Excel and working with data. Overall, the interview process is relatively smooth and efficient.

1. Tell me about a time you had to deal with an irate customer.

This question is a great way to assess your customer service skills. Interviewers want to know that you can remain calm and professional when faced with challenging situations.

Example: “I once had a customer who was upset because they didn’t receive their boarding pass in time for their flight. I apologized for the inconvenience, explained how we could resolve the issue and offered them a voucher for future travel. The customer accepted my offer and seemed satisfied with our resolution.”

2. What would you do if a passenger was being disruptive during a flight?

This question can help interviewers assess your customer service skills and ability to handle difficult situations. In your answer, try to show that you would remain calm and use problem-solving techniques to resolve the situation.

Example: “If a passenger was being disruptive during a flight, I would first ask them politely to stop their behavior. If they continued, I would call for backup from my colleagues or other passengers who may be willing to assist me in removing the disruptive passenger from the plane. Once we landed, I would report the incident to management so they could take appropriate action.”

3. Describe your experience working in retail or security.

Interviewers may ask this question to learn more about your customer service skills. If you have experience working in retail or security, describe how you helped customers or clients and what you learned from the job.

Example: “I worked as a cashier at a local grocery store for two years while I was in college. The most important thing I learned there was that it’s important to be friendly with customers because they’re always looking for someone who will help them find exactly what they need. I also learned how to work quickly and efficiently so I could keep lines moving.”

4. What makes you excited about working here at Allegiant Air?

This question is a great way to show your interviewer that you have done some research on the company and are excited about working there. When answering this question, it can be helpful to mention something specific about Allegiant Air that you learned from your research or what drew you to apply for the position in the first place.

Example: “I am excited to work here at Allegiant Air because I love how affordable your flights are. I also really enjoy the idea of being able to travel all over the country without having to spend a lot of money. I think I would fit well into this culture as someone who loves adventure and exploring new places.”

5. Do you have any previous experience working as a flight attendant?

This question is a great way for the interviewer to learn more about your experience and how it relates to working as a flight attendant. If you have previous experience, share what skills you gained from that job that will help you succeed in this one.

Example: “I worked as a flight attendant at a small airport for two years before moving here. I learned so much during my time there, including customer service, communication and teamwork. Those skills are all important to me, and I’m excited to use them again.”

6. Are you comfortable having to work on holidays and weekends?

This question is a good way to determine how flexible you are and whether or not you would be able to work on the schedule of an airline. It’s important that you’re honest about your availability, but also show that you can adapt to different schedules.

Example: “I am comfortable working holidays and weekends, however I do have family obligations during those times so I may need to take time off from work. However, if it’s possible, I’d like to try my best to work those days.”

7. How do you handle stressful situations?

When working in a customer service role, you may encounter stressful situations. Employers ask this question to make sure you have the ability to handle stress and remain calm when it’s necessary. In your answer, share two or three strategies that help you stay calm during stressful times.

Example: “I find deep breathing exercises are helpful for me when I’m feeling stressed. When I feel overwhelmed, I take a few minutes to close my eyes and focus on my breath. This helps me relax and regain control of my emotions so I can provide excellent service to customers.”

8. If hired, what would be your approach to greeting customers and handling their questions?

This question is an opportunity to show your customer service skills and how you would approach a typical workday. Your answer should include specific examples of how you have handled similar situations in the past, including any unique or challenging circumstances that may be relevant to this position.

Example: “I believe it’s important to greet customers with a smile and make eye contact as soon as they walk into the terminal. I also think it’s helpful to know their names so I can address them by name when answering questions or offering assistance. In my last role, I had the opportunity to train new employees on these techniques, which helped us develop a more personal relationship with our customers.”

9. Why are you the best candidate for this position?

Employers ask this question to learn more about your qualifications and how you can contribute to their company. Before your interview, review the job description thoroughly and highlight any skills or experience that align with what they’re looking for. In your answer, explain why you have these skills and provide examples of when you’ve used them in a previous role.

Example: “I’m an excellent candidate for this position because I have extensive customer service experience. Throughout my career, I’ve worked as a server at a restaurant, a sales associate at a clothing store and a flight attendant for Allegiant Air. Each of these positions has given me valuable insight into what customers want from their travel experiences. For example, I know that passengers appreciate friendly and helpful staff members who are willing to go above and beyond to make their trip enjoyable.”

10. Where do you see yourself in 5 years?

Employers ask this question to learn more about your career goals. They want to know if you plan on staying with the company for a long time or if you’re looking for something new in the future. When answering, think about what you would like to accomplish in the next five years and how working at Allegiant Air can help you achieve those goals.

Example: “I see myself as an executive director of my own marketing firm by the end of the year. I’ve been working toward that goal since graduating college, and I feel like Allegiant Air is the perfect place to continue learning and growing my skills. I’m excited to be part of such a successful team.”

11. Give an example of a situation where you were able to provide great customer service.

Customer service is a vital part of any job, but especially in the airline industry. The hiring manager will want to know that you have experience providing excellent customer service and can do so consistently.

Example: “I worked at a small coffee shop for two years while I was going to school. We had a lot of regulars who would come in every day, and we got to know their preferences and favorite drinks. If they came in and ordered something different than usual, I would ask them if everything was okay or if there was anything else I could get them. This helped me develop my active listening skills and learn how to adapt to customers’ needs.”

12. We often face difficult customers who may not want to comply with safety procedures. Can you tell me about a time when you had to convince someone to do something they didn’t want to do?

This question is a great way to see how you handle conflict. It’s important that flight attendants can diffuse situations and keep passengers safe, so it’s crucial that your answer shows the interviewer you have these skills.

Example: “I once had a customer who was upset because we wouldn’t let him bring his dog on board with him. He insisted that he needed to fly home with his dog, but I explained that our policy states no pets are allowed in the cabin area of the plane. He became quite angry, but I remained calm and told him that if he didn’t comply with our safety procedures, we would be forced to remove him from the flight. Eventually, he agreed to leave his dog at home.”

13. What do you know about Allegiant Air’s culture?

The interviewer may ask this question to learn more about your research skills and how you plan to fit into the company’s culture. To answer, think of a few things that stood out to you from the job description or other information you found online.

Example: “I read through the job description and noticed that Allegiant Air is committed to providing excellent customer service. I also saw that the company values its employees by offering competitive benefits and opportunities for growth. These are two important aspects of any company culture, so I’m excited to join Allegiant Air.”

14. Have you ever had a manager that you disagree with? How did you handle it?

This question can help interviewers understand how you handle conflict and disagreements. It’s important to be honest in your answer, but it’s also helpful to show that you’re able to work with others and find solutions together.

Example: “I once had a manager who was very strict about our dress code policy. I disagreed with her because I felt like she was being too harsh on employees who were just trying to do their job. I approached her privately and explained my concerns. She listened to me and agreed to change the policy slightly so we could have more flexibility.”

15. What is your biggest weakness?

Employers ask this question to learn more about your personality and how you might fit in with their team. When answering, try to choose a weakness that isn’t too serious or important. You can also use this opportunity to show off your sense of humor.

Example: “My biggest weakness is my love for coffee. I’m always looking for the best cup of coffee, so I spend quite a bit on it each month. If I could change one thing about myself, I would probably give up coffee.”

16. What makes you passionate about customer service?

Customer service is a vital part of the job, and employers want to know that you’re passionate about helping customers. Show them your passion by describing what motivates you to provide excellent customer service.

Example: “I love interacting with people, and I’m always looking for ways to make their experience better. When I worked at my previous job, we had an elderly couple who came in often. They were both blind, so they would ask me questions about every item on the menu. After a few weeks, I learned that they wanted to try something new each time they visited. So, I started making suggestions based on what they liked previously.”

17. Describe a time where you managed a team of people.

This question is a great way to assess your leadership skills and how you can apply them in the workplace. When answering this question, it’s important to highlight your ability to work with others and delegate tasks effectively.

Example: “In my previous role as an assistant manager at a local restaurant, I was responsible for managing a team of five employees. Each employee had their own strengths and weaknesses, so I made sure to assign each person different tasks that they were best suited for. This helped me create a more efficient workflow within the restaurant and allowed everyone on my team to feel like they were contributing.”

18. How do you think we can improve our customer service processes?

Customer service is a vital part of any airline’s success. The interviewer wants to know how you can improve the customer experience for their passengers. Use examples from your previous job or discuss ways that you would implement new processes if hired.

Example: “I think it’s important to have clear communication with customers and employees. I would make sure all employees are trained on the company’s policies, procedures and expectations so they can answer questions and provide information in an efficient manner. I also believe in empowering my team members to solve problems and find solutions. If there was ever a problem with a passenger, I would want to be notified immediately so I could handle the situation personally.”

19. In addition to providing excellent customer service, we expect our employees to follow company policies and procedures. If you saw a fellow employee breaking those rules, how would you handle the situation?

An interviewer may ask this question to learn more about your ability to work as part of a team. When answering, it can be helpful to provide an example from a previous job where you reported a coworker for breaking company policies or procedures and how that helped the business.

Example: “In my last position, I saw one of my coworkers take home a bag of unused food from the break room refrigerator without asking first. I knew taking food was against company policy, so I approached them after they left work and asked if they could return the food. They apologized and returned the food to the fridge before leaving for the day.”

20. Our managers need to be good leaders. Can you describe a time when you lead a group of people effectively?

This question can help the interviewer understand how you might lead a team of employees at Allegiant Air. Use examples from your previous experience to show that you have what it takes to be an effective leader.

Example: “In my last job, I was in charge of leading a group of five people on a project. We had a tight deadline and needed to work together to get everything done. I started by setting clear expectations for everyone involved so we all knew what our roles were. Then, I delegated tasks based on each person’s strengths and weaknesses. This helped us complete the project ahead of schedule.”