Amazon Customer Service Associate Resume Example & Writing Guide

Use this Amazon Customer Service Associate resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As an Amazon customer service associate, you’ll be the voice of the company to customers who contact you with questions or concerns. You’ll also be the face of Amazon to people who shop with the company.

As an Amazon customer service rep, you’ll need to be friendly and knowledgeable about the company’s products and services. And you’ll need to be patient and calm under pressure because you’ll be dealing with customers who are often upset or frustrated about something.

Here are some tips and an example for writing a great Amazon customer service resume to help you land your next job.

Mary Thompson
Houston, TX | (123) 456-7891 | [email protected]

Seasoned customer service professional with over five years of experience working with Amazon customers. Proven ability to provide world-class customer service through providing product recommendations, answering questions, and resolving complaints.

James Martin High School Jun '10
High School Diploma
Company A, Amazon Customer Service Associate Jan '17 – Current
  • Assisted customers with account inquiries, order status updates and returns in a fast-paced environment.
  • Provided excellent customer service by following the company’s core values of Integrity, Service, Reliability and Excellence.
  • Maintained knowledge of all products sold on Amazon to ensure accurate responses to customer questions about product features and functionality.
  • Communicated effectively with internal teams regarding escalated issues or escalations from customers as well as other associates for assistance when needed.
  • Worked closely with team members across various functions including Operations, Quality Assurance (QA), Merchandising, Finance & Legal to resolve any issues that may arise during the selling process.
Company B, Amazon Customer Service Associate Jan '12 – Dec '16
  • Answered customer emails and phone calls, resolving issues regarding order status, product information and shipping questions
  • Assisted with the return of damaged merchandise for a total of $5K in refunds to customers
  • Maintained positive relationships with customers by providing excellent service throughout all interactions
  • Improved email response time from 2 days to 1 day through improved organization and communication skills
  • Reduced average ticket times by 25% through effective use of scripts and training on new tools/systems
Company C, Sales Representative Jan '09 – Dec '11
  • Exceeded sales quotas by an average of 20% each quarter through effective territory management and development of strong relationships with key accounts.
  • Conducted product demonstrations and lunch-and-learns for key customers, as well as other educational events designed to promote product utilization.
  • Worked with cross-functional teams including marketing, product development, and customer service to ensure that customer needs were being met.

Industry Knowledge: Amazon, Customer Service, Order Tracking
Technical Skills: Microsoft Office Suite
Soft Skills: Problem Solving, Teamwork, Organizational Skills, Time Management, Communication

How to Write an Amazon Customer Service Associate Resume

Here’s how to write an resume of your own.

Write Compelling Bullet Points

The best bullet points are specific and descriptive. They should include details about what you did, how you did it, and the results of your work.

For example, rather than saying you “assisted customers over the phone,” you could say that you “increased customer satisfaction rate by 15% by developing a new script for customer service representatives based on customer feedback.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. It also includes a quantifiable result (15% increase in customer satisfaction rate).

Identify and Include Relevant Keywords

When you apply for a job as an Amazon customer service associate, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. ATS programs rank resumes based on how many relevant keywords are found within the document. If your resume doesn’t have enough of the right keywords, the ATS might not forward it to a recruiter.

The best way to make sure your resume includes the right keywords is to research the job description and use those same terms throughout your application. You can find the most commonly used keywords for Amazon customer service associate roles below:

  • Amazon Web Services (AWS)
  • Technical Support
  • Customer Service
  • Sales
  • Time Management
  • Teamwork
  • Communication
  • Microsoft Access
  • Leadership
  • Retail
  • Social Media
  • Inventory Management
  • Customer Satisfaction
  • Public Speaking
  • Problem Solving
  • Data Entry
  • Phone Etiquette
  • Organization Skills
  • Team Leadership
  • Adobe Photoshop
  • Cashiering
  • Customer Experience
  • Phone Handling
  • Inventory Control
  • Inventory Management
  • Fulfillment by Amazon
  • Warehouse Operations
  • Logistics Management
  • Research
  • Management

Showcase Your Technical Skills

As an Amazon customer service associate, you will need to be proficient in the use of a variety of software programs and systems. These might include the Amazon customer service software, the Amazon seller software, and the Amazon marketplace software. You will also need to be able to use Microsoft Office programs, such as Word and Excel. Additionally, it is helpful to be familiar with social media platforms, such as Twitter and Facebook.


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