As an Amazon customer service associate, you’ll be the voice of the company to customers who contact you with questions or concerns. You’ll also be the face of Amazon to people who shop with the company.
As an Amazon customer service rep, you’ll need to be friendly and knowledgeable about the company’s products and services. And you’ll need to be patient and calm under pressure because you’ll be dealing with customers who are often upset or frustrated about something.
Here are some tips and an example for writing a great Amazon customer service resume to help you land your next job.