20 American Express Global Business Travel Interview Questions and Answers

When it comes to interviewing for a job with American Express Global Business Travel, you can expect to be asked questions about your experience in the travel industry, your customer service skills, and your ability to handle difficult situations.

You may also be asked questions about your knowledge of American Express products and services, as well as your ability to sell those products and services to customers.

To help you prepare for your interview, we’ve compiled a list of sample American Express Global Business Travel interview questions and answers.

American Express Global Business Travel Interview Process

The interview process at American Express Global Business Travel can vary depending on the position you are applying for. However, most positions will require at least two rounds of interviews, one of which may be a panel interview. Additionally, you may be asked to complete a written assignment or take a quiz as part of the interview process. Overall, the interview process is generally fair and engaging, although some candidates have found the questions to be difficult.

1. What is the most challenging part of a travel consultant’s job?

Travel consultants often have to work with clients who are stressed out about their upcoming trips. The interviewer wants to make sure you understand the importance of being empathetic and helpful when working with these types of customers.

Example: “The most challenging part of a travel consultant’s job is helping people who are having trouble booking flights or hotels. I always try my best to be as patient as possible, but sometimes it can be difficult to help someone who doesn’t know how to use the website or has unrealistic expectations. However, I am always willing to do whatever it takes to find them the right flight or hotel at the right price.”

2. How would you handle an irate customer who was upset over their flight being canceled?

American Express is a financial services company, so it’s important that you can handle customer service issues. This question will allow the interviewer to assess your problem-solving skills and ability to empathize with customers.

Example: “I would first apologize for their inconvenience and offer them a voucher for future travel on American Airlines or Delta Air Lines. If they were still upset, I would try to find out what else we could do to make things right. In this case, I might ask if there was anything else we could do to help them get home from their current location. If they wanted to speak to someone higher up, I would connect them to my manager or another supervisor.”

3. Why do you want to work at American Express Global Business Travel?

This question is an opportunity to show your enthusiasm for the role and company. When preparing for this interview, research American Express Global Business Travel’s mission statement and values so you can discuss how they align with your own career goals.

Example: “I am passionate about travel and want to work at a company that shares my passion. I have heard great things about American Express Global Business Travel from friends who work here, and I think it would be a great fit for me. Your company has a reputation for being innovative in its approach to business travel, which is something I would love to be a part of.”

4. Tell me about a time when you had to make decisions in your role without consulting with your manager first.

American Express wants to know that you can make independent decisions and take initiative in your role. This is a great opportunity for you to showcase your problem-solving skills, communication abilities and leadership qualities.

Example: “In my previous position as an event planner, I was responsible for booking venues for large corporate events. One day, one of our clients called me asking if we could change the venue of their annual conference from a hotel to a convention center. I immediately contacted my manager to discuss the situation. Together, we decided it would be best to move the conference to the convention center because there were more breakout rooms available.”

5. What are some of your strengths and weaknesses?

This question is a common one in interviews, and it’s important to be honest. Employers want to know what you are good at as well as areas where you can improve. When answering this question, think about your skills and how they relate to the job description.

Example: “I am an excellent communicator with strong interpersonal skills. I have experience working on teams and collaborating with others to solve problems. My weakness is that sometimes I work too hard and forget to take breaks. This has led to me feeling overwhelmed or burned out in the past. To avoid this, I make sure to set realistic goals for myself and prioritize my tasks so I can meet deadlines while also taking care of myself.”

6. Describe a time when you were able to successfully juggle multiple tasks at once.

American Express is a global company that requires its employees to be able to multitask. This question allows the interviewer to assess your ability to handle multiple projects at once and prioritize tasks effectively. Use examples from previous work experience or describe how you would approach juggling multiple projects in this role.

Example: “In my current position, I am responsible for managing all aspects of business travel for our sales team. This includes booking flights, hotels and rental cars as well as arranging transportation to and from airports and events. In addition, I also manage expense reports and reimbursements for my team members. I have found that using an online task management system helps me stay organized and complete these tasks efficiently.”

7. Do you have any experience working with corporate clients?

American Express is a global financial services company that offers credit cards, charge cards and traveler’s cheques. The company also provides business travel solutions to corporate clients. Your interviewer may ask this question to determine if you have experience working with large companies in the past. If you do, share your experiences and how they helped you develop your skills.

Example: “I worked for a small accounting firm for three years before moving to my current role as an account manager at a software development company. I was responsible for managing client accounts and ensuring all invoices were paid on time. This experience taught me how to work with larger corporations and manage multiple projects at once. It also gave me valuable insight into what businesses need from their service providers.”

8. What steps would you take to resolve an issue if you didn’t know how to solve it yourself?

American Express wants to know that you can ask for help when needed. This is a great opportunity to show your willingness to learn and grow as an employee.

Example: “If I didn’t know how to solve an issue, I would first try to find the answer myself by researching it online or asking my colleagues. If I still couldn’t find the solution, I would ask my manager for help. They have more experience than me, so they may be able to provide a better answer.”

9. We work with people from many different cultures here, do you feel that you would be comfortable interacting with them?

American Express is a global company, and they want to make sure that their employees are comfortable working with people from different cultures. This question helps them determine if you have the skills necessary to work in this type of environment. Use your answer to show them that you can interact with others from different backgrounds.

Example: “I am very comfortable interacting with people from other cultures. I grew up in a multicultural neighborhood, so I’m used to being around people who speak different languages and have different customs than me. I think my upbringing has given me an advantage when it comes to working for American Express because I know how to communicate effectively with people from all over the world.”

10. Are you familiar with computer systems such as Apollo, Sabre or Galileo?

American Express uses these systems to manage its business travel. The company wants employees who are familiar with the technology it uses and can quickly learn new computer programs. If you have experience using any of these systems, mention it in your answer.

Example: “I am very familiar with Apollo, Sabre and Galileo. I used them extensively when I worked at my previous job as a business travel manager for a large corporation. I also took an online course on Galileo last year so that I could become certified in all three systems.”

11. What is the most recent trend in business travel?

This question is an opportunity to show your knowledge of the industry and how you can contribute to its future. Your answer should include a specific example of a trend, what it means for business travel and how you would use this information to improve processes or develop new ones.

Example: “The most recent trend in business travel is the increase in remote work. This has led to more companies offering flexible working options as well as increased demand for coworking spaces. As a result, I have seen many organizations implement virtual meetings and video conferencing tools into their business travel policies.”

12. If we decided to hire you today, what would be your 90-day plan?

This question is a great way to see how you plan and organize your work. It also shows the interviewer that you are eager to get started on the job. Your answer should include specific goals, tasks and timelines for each goal.

Example: “I would start by learning more about American Express’s business travel program. I would then create an actionable 90-day plan with measurable objectives. For example, in my first month, I would learn all of the company’s policies regarding business travel. In my second month, I would implement new procedures for booking flights and hotels. By the end of three months, I would have implemented a system for tracking expenses and reporting them to upper management.”

13. Can you tell us about a time when you went above and beyond for a client?

American Express is looking for employees who are willing to go the extra mile for their clients. This question helps them determine if you have a strong work ethic and desire to help others succeed.

Example: “I once had a client that was traveling internationally, but they didn’t have any foreign currency on hand. I offered to exchange some of my own money so that they could use it while abroad. They were very appreciative of this gesture and told me how much they appreciated my customer service. It made me feel good knowing that I helped someone out in a time of need.”

14. How do you handle stress?

American Express is a global company that requires its employees to work in different time zones. This can be stressful, so the interviewer wants to make sure you have strategies for managing stress and ensuring your performance doesn’t suffer as a result of it.

Example: “I find that exercise helps me relieve stress. I also use meditation techniques to help clear my mind and focus on the task at hand. When I feel overwhelmed or stressed out, I take a few minutes to myself to collect my thoughts and calm down. This has helped me avoid making rash decisions when under pressure.”

15. Describe a project you worked on that did not go well, what happened?

This question is a great way to learn more about how you handle failure. It’s important that you are honest in your answer, but also show that you learned from the experience and have grown as a professional since then.

Example: “I once worked on a project where I was responsible for booking flights for a large group of clients. Unfortunately, I booked all of their flights with layovers, which caused them to miss several meetings. The client was very upset, and I felt terrible. After this incident, I made sure to double-check my work before sending it out to clients. This has helped me avoid similar mistakes in the future.”

16. What things would cause you to miss work?

American Express wants to know that you will be able to fulfill your job duties even if something unexpected happens. They want to make sure you are reliable and dependable, so they ask this question to see how committed you are to the position. In your answer, explain what would cause you to miss work and how you would handle it.

Example: “I would never miss a day of work unless I was sick or had an emergency situation. If I were to have a family emergency, I would let my supervisor know as soon as possible. I would also do everything in my power to get back to work as quickly as possible.”

17. Have you ever had to deal with a difficult situation where you weren’t sure how to proceed?

American Express wants to know that you have the problem-solving skills and confidence to handle challenging situations. When answering this question, it can be helpful to describe a specific situation where you had to think on your feet and come up with an innovative solution.

Example: “I once worked for a company that was experiencing some financial difficulties. The company’s CEO asked me to find ways we could cut costs without affecting our customer service or quality of work. I met with my team and brainstormed ideas together. We decided to eliminate one of our less popular products and use the money saved to hire more employees. This allowed us to provide better service to our customers while also saving the company money.”

18. We often have to work on tight deadlines, are you comfortable with that kind of pressure?

American Express is a global company that often requires employees to work on tight deadlines. The interviewer wants to make sure you are comfortable with this kind of pressure and can meet their expectations.

Example: “I am very comfortable working under pressure, especially when it comes to business travel. I have worked for several companies where the client was in a rush to get things done, so I understand how important it is to keep them happy. I also know that if we don’t deliver what they need on time, it could cost us future business.”

19. Are you comfortable adapting to new technology and software?

American Express is a global company that uses many different software programs to manage its business. The interviewer wants to know if you have experience with these types of systems and can adapt quickly to new technology. Use examples from your past where you had to learn new software or update your skills on existing software.

Example: “I am very comfortable adapting to new technology, especially when it comes to my job. In my last position as an account manager for a marketing firm, I was responsible for managing the social media accounts for several clients. My employer updated our social media management platform, so I spent two weeks learning the new system before implementing any changes.”

20. Where do you see yourself in five years?

This question is a common one in interviews, and it’s important to be honest. Employers want to know that you are committed to their company for the long term. When answering this question, make sure to emphasize your desire to grow with the company.

Example: “I see myself as an executive director of American Express Global Business Travel by 2022. I am passionate about business travel and would love to continue working with this team to help more businesses plan exciting trips around the world. In five years, I hope to have helped increase revenue by 20% through my innovative ideas and strategies.”