20 AO Interview Questions and Answers

AO offers many opportunities in a wide range of sectors, so it’s important to be prepared for your interview with them. Here are some company specific interview questions to help you better understand what AO is looking for in their employees.

AO Interview Process

The interview process at AO is very professional and smooth. There are multiple stages to the process, and appropriate information is made available at appropriate times. The process is swift and informative, and the interviewer makes sure that the candidate knows everything they need to know.

1. How would you describe your customer service style?

Customer service is an important part of working in retail. Employers ask this question to make sure you have the right personality for their store. They want someone who can help customers find what they’re looking for and answer any questions they may have. In your answer, explain how you would use your interpersonal skills to provide excellent customer service.

Example: “I believe that providing great customer service starts with having a positive attitude. I am always willing to go above and beyond to help my customers. For example, if I see a shopper struggling to find something, I will offer to help them look for it. I also try to anticipate their needs before they even ask. If I notice a shopper looking at one item but holding another, I will approach them and ask if they need assistance.”

2. What is the most important thing to know when working with a new client?

This question is a great way to assess your interpersonal skills and ability to work with clients. When answering this question, it can be helpful to mention a specific time when you worked with a new client and how you helped them feel comfortable or assisted them in finding the right job for them.

Example: “The most important thing to know when working with a new client is what they’re looking for in their next position. I always make sure to ask my new clients about their career goals so that I can help them find a job that aligns with those goals. For example, if a new client tells me they want to work at a company where they can use their creativity, I will look for jobs that have similar requirements.”

3. Why do you want to work at AO Jobs?

This question is a great way to show your enthusiasm for the role and company. It also allows you to talk about what attracted you to this job in particular, which can be helpful if there are other opportunities that you’re also considering.

Example: “I’ve been looking for an opportunity like this for quite some time now. I love working with people and helping them find their dream jobs. The fact that AO Jobs has such a wide range of positions available makes me feel confident that I could help many different types of professionals find their perfect roles. I’m excited to get started.”

4. What are some of your qualifications and experiences that make you stand out from other candidates?

Employers ask this question to learn more about your background and how it can benefit their company. When answering, be sure to highlight any skills or experiences that are relevant to the job description.

Example: “I have a bachelor’s degree in business administration with a minor in marketing. I also have five years of experience working as an AO at my current company. During my time there, I’ve learned how to use data to make decisions and how to effectively communicate with customers. These skills have helped me achieve excellent customer service ratings for my team.”

5. In what ways have you exceeded expectations in a previous role?

Employers ask this question to learn more about your work ethic and how you approach a job. When answering, it can be helpful to think of an example from your past that shows your dedication to the position.

Example: “In my last role as a customer service representative, I was responsible for helping customers with their questions and concerns. One day, I received a call from a customer who had lost his receipt. He wanted to return the product but didn’t have any proof of purchase. Instead of telling him he couldn’t return the item, I asked him some questions to try to find out where he purchased the product. After asking several questions, I found out that he bought the product at our store in another state. I told him we would send him a new product free of charge.”

6. Do you have experience working as part of a team?

This question is a great way to determine how well you work with others. Employers want team players who can collaborate and communicate effectively. When answering this question, it’s important to highlight your teamwork skills and ability to communicate clearly.

Example: “I have experience working as part of a team in my previous role at ABC Company. I was the lead developer on a project that required me to work closely with other developers, designers and marketers. We had weekly meetings where we discussed our progress and any challenges we were facing. This helped us stay organized and productive.”

7. Describe a time where there was conflict on a project, how did you handle it?

An interviewer may ask this question to assess your conflict resolution skills. This is because it can be important for an AO to resolve conflicts between team members and clients. When answering, try to describe a specific situation where you resolved a conflict successfully.

Example: “In my last position as an AO, I had a client who was very demanding. They would often change their mind on projects without warning, which made it difficult to complete the work in a timely manner. One day, they called me while I was at lunch and demanded that we start a new project immediately. I calmly explained that we were already working on several other projects and could not begin another one right away. The client became upset but eventually agreed to wait until we completed our current projects.”

8. How would you approach a difficult situation with a customer?

An interviewer may ask this question to assess your customer service skills. They want to know how you would handle a challenging situation with a client and whether you have the necessary skills to resolve it quickly. In your answer, try to show that you can be empathetic and use problem-solving skills to find solutions for clients.

Example: “I believe in treating customers fairly and resolving their issues as soon as possible. If I had a difficult situation with a customer, I would first listen carefully to understand what they are saying. Then, I would do my best to solve the issue by finding a solution that works for both of us. Finally, I would follow up with them after the resolution to make sure everything is okay.”

9. Which shift are you available for?

Employers may ask this question to see if you are flexible with your schedule. They want someone who can work any shift, including nights and weekends, when needed. In your answer, let the employer know which shifts you’re available for and why those are your preferred ones.

Example: “I’m available for all three of the standard shifts—morning, afternoon and night. I prefer working in the morning or evening because I find them to be more relaxing than the afternoon. However, I am willing to do whatever is best for the company.”

10. What kind of atmosphere do you work best in?

Employers ask this question to make sure you’ll be a good fit for their company culture. They want employees who will enjoy working there and stay with the company for a long time. When answering, think about what kind of environment you thrive in. Consider your personality type and how it fits into different work environments.

Example: “I am an introvert, so I prefer a quiet office where I can focus on my work without distractions. However, I also like being around people, so I would love to work somewhere that has a lot of collaboration. I find that when everyone is talking and sharing ideas, we get more done as a team.”

11. If you were hired, which department would you like to be a part of?

This question is a way for the interviewer to understand your interests and goals. It’s important to be honest about which department you would like to work in, but it’s also important to show that you’re flexible and willing to learn new things.

Example: “I have experience working with customers over the phone, so I think customer service would be an ideal fit for me. However, I’m open to learning more about other departments as well.”

12. Have you ever been responsible for leading a group of people?

This question is a great way to determine how you might perform in an AO role. It’s important for the interviewer to know that you have experience with managing others and can effectively lead them through projects or tasks.

Example: “Yes, I’ve been responsible for leading a group of people on several occasions throughout my career. In my last position as an AO, I was responsible for overseeing a team of six employees who worked together to complete daily tasks and projects. I also led a small team of three employees when I worked at a different company.”

13. What is your favorite part about software development?

This question is a great way to learn more about your potential new colleague. It can also help you determine if the candidate’s personality and interests are a good fit for the company culture. When answering this question, it can be helpful to mention something that relates to what the company does or values.

Example: “My favorite part of software development is when I get to see my work in action. For example, at my last job, we were working on an app that would allow users to order food from their phones. One day, I was testing out the app and placed an order for lunch. The app worked perfectly, and I got my lunch delivered right to my desk.”

14. Tell us why you think you would be a good fit for this position.

Employers ask this question to see if you have done your research on the company and position. They want to know that you are genuinely interested in working for them, not just looking for a job. When preparing for this question, make sure you read through the job description thoroughly. Highlight any skills or qualifications listed that you possess.

Example: “I think I would be a great fit for this position because of my extensive experience with customer service. In all of my previous positions, I’ve always been praised for my ability to empathize with customers and resolve their issues quickly. I also understand how important it is to maintain a positive attitude when interacting with others, which is why I am committed to providing excellent customer service at all times.”

15. When was the last time you had to deal with an unhappy customer or client?

This question can help the interviewer understand how you handle conflict and challenges. It’s important to show that you’re willing to take responsibility for your actions, apologize when necessary and learn from any mistakes you make.

Example: “I once had a client who was unhappy with my work because they didn’t like the color scheme I chose for their website. They were very upset about it, but I explained why I made the choices I did and offered to change the colors if they wanted me to. The client agreed, and we changed the colors of the website. After that, the client was happy with the website.”

16. What type of experience do you have in sales?

This question is a great way to show your interviewer that you have the skills and experience needed for this role. When answering, it can be helpful to mention any sales certifications or awards you’ve received in the past.

Example: “I have five years of experience in sales, with three of those being at my current company where I am a top performer. In my previous position, I was awarded as one of the best salespeople in the state for two consecutive years.”

17. What do you consider to be the main purpose of a salesperson?

This question is a great way to assess your understanding of the role and responsibilities of a salesperson. It also allows you to show how you can apply your knowledge in an interview setting.

Example: “The main purpose of a salesperson is to generate revenue for their company. I believe that this means providing customers with excellent customer service, listening to their needs and finding solutions that meet those needs while also generating revenue for the company.”

18. Are you comfortable making cold calls to potential customers?

This question can help the interviewer determine if you’re willing to do what’s necessary to succeed in your role. It also helps them understand how comfortable you are with rejection and whether or not you have experience doing this type of work. If you don’t, consider explaining that you’re willing to learn and develop these skills.

Example: “I’ve never made cold calls before, but I’m open to learning new things. I know it’s a part of many sales jobs, so I would be willing to practice making cold calls until I feel confident enough to make them on my own.”

19. What is your experience using social media platforms such as Facebook, Twitter, Instagram and LinkedIn?

Employers may ask this question to learn more about your experience using social media platforms and how you use them in your personal life. They want to know if you have a positive online presence, which is important for their company’s reputation. In your answer, share what social media platforms you use and explain why you use them.

Example: “I use Facebook, Twitter, Instagram and LinkedIn daily. I find these platforms useful for keeping up with current events and news stories as well as connecting with friends and family members. I also use these platforms to research companies that interest me and to read reviews of products and services.”

20. What makes you a successful salesperson?

This question is a great way to assess your sales skills and how you apply them in the workplace. When answering this question, it can be helpful to discuss what motivates you as a salesperson and how you use your skills to achieve success.

Example: “I am a successful salesperson because I have excellent communication skills and an ability to connect with others. In my previous role, I was able to help customers find exactly what they were looking for by asking questions and listening carefully to their needs. This helped me create a shopping experience that met their expectations and led to repeat business.”