20 Apria Healthcare Interview Questions and Answers

Apria Healthcare is one of the leading providers of home healthcare equipment and services. If you’re looking for a job at Apria, you can expect to be asked some company-specific interview questions.

In this article, we’ll give you an overview of what you can expect from an interview at Apria Healthcare. We’ll also provide some sample questions and answers to help you prepare for your interview.

Apria Healthcare Interview Process

The interview process at Apria Healthcare is generally pretty smooth and easy. Most interviews are conducted over the phone or via Skype, and they tend to be fairly straightforward. The questions asked are usually general, like “why do you want to work here” or “what can you bring to the team.” In-person interviews are typically short, lasting no more than 30 minutes.

Overall, the interview experience is generally positive. However, some applicants have reported feeling rushed or unorganized during their interviews. Additionally, some customers have complained that the company’s hiring process is disorganized and lacks communication.

1. Do you have any experience working with insurance companies?

This question can help the interviewer determine if you have experience working with a specific insurance company. If they ask this, it’s likely that Apria works with the same insurance companies as your previous employer. You should answer honestly and explain how you worked with an insurance company in the past.

Example: “I’ve worked with several different insurance companies throughout my career. I find that each one has its own unique processes for handling claims. In my last position, I had to work with two different insurance companies. One of them was very strict about what documentation we needed to submit our claims. The other was more lenient, so I submitted all of the necessary information but didn’t include anything extra.”

2. What is your favorite part of customer service?

This question can help the interviewer get to know you as a person and how you interact with others. Your answer should show that you enjoy helping people, but it’s also important to highlight your skills in customer service.

Example: “My favorite part of customer service is getting to meet new people every day. I love learning about different cultures and hearing what makes each individual unique. It’s inspiring to see how much we all have in common despite our differences. I’ve found that when I treat customers like friends, they’re more likely to trust me and feel comfortable opening up.”

3. Why do you want to work for Apria Healthcare?

This question is a great way for the interviewer to learn more about your interest in working for their company. When preparing for this interview, make sure you research Apria Healthcare and understand what makes them unique. Consider sharing something specific that drew you to apply for this position.

Example: “I applied for this position because I was drawn to the mission of Apria Healthcare. Your company’s goal of providing quality care at home resonates with me as someone who values independence and empowerment. I am excited to join a team that shares my passion for helping others.”

4. Do you have a valid driver’s license and reliable transportation?

Apria Healthcare is a company that requires its employees to have their own transportation. This question allows the interviewer to assess whether you are able to meet this requirement and if you have any special circumstances that would prevent you from doing so.

Example: “Yes, I do have my driver’s license and reliable transportation. However, I am willing to take public transportation or carpool with other team members if needed.”

5. How would you describe your communication skills?

This question can help the interviewer assess your ability to communicate with patients and their families, as well as other healthcare professionals. When answering this question, it can be helpful to provide an example of a time when you used your communication skills to resolve a conflict or improve a situation.

Example: “I believe that effective communication is one of the most important skills for any healthcare professional. I have always strived to make sure my patients understand what they need to do in order to maintain their equipment and stay healthy. In my previous role, I had a patient who was having trouble using her CPAP machine. She called me at 2 a.m., and we talked through how she could adjust the settings on her machine so that she would feel more comfortable.”

6. Can you tell me about a time when you had a difficult conversation with a customer and how you handled it?

This question can help the interviewer understand how you handle challenging situations and learn more about your customer service skills. When answering this question, it can be helpful to mention a specific situation where you helped resolve a conflict or problem with a customer.

Example: “In my previous role as a home healthcare equipment specialist, I had a customer who was unhappy with their wheelchair because they said it wasn’t comfortable for them. After talking with them on the phone, I learned that they were using the wrong size of wheelchair for their height. Once we determined the correct size, they were very happy with the wheelchair and thanked me for helping them find the right one.”

7. Have you worked in an office environment before?

This question is a great way to learn more about the company culture and how you might fit in. If you have experience working in an office, describe what your role was and what you enjoyed most about it. If you don’t have any previous work experience, talk about what you would enjoy doing if hired for this position.

Example: “I’ve worked in an office environment before as a receptionist at my local dentist’s office. I loved interacting with patients and helping them feel comfortable while they waited for their appointments. It made me happy to see that many of our patients were excited to come back.”

8. Are you comfortable working on the phone, even if customers are upset or distressed?

This question helps the interviewer determine if you have experience working with customers who are upset or distressed. It also shows them how you handle these situations and your ability to remain calm and professional.

Example: “Yes, I am comfortable working on the phone even when customers are upset or distressed. In my previous role as a customer service representative, I often had to work with customers who were in distress. I learned that it’s important to listen to what they’re saying and try to understand their concerns. Then, I would explain our policies and procedures to help them feel more confident about using our services.”

9. Give an example of a time when you were able to improve upon the design of a process at a previous job.

This question is a great way to show your problem-solving skills and ability to work as part of a team. When answering this question, it can be helpful to provide specific details about the process you improved upon and how it helped improve efficiency or productivity.

Example: “At my previous job, I noticed that there was a lot of confusion among patients when they were trying to schedule appointments with our company. Patients would often call in for an appointment but then have difficulty understanding what time slots we had available. To solve this issue, I worked with my manager to create a new online scheduling system that allowed patients to easily view all of our available times and select one that best suited their needs.”

10. If hired, what would be your first action as a territory manager?

This question is an opportunity to show your interviewer that you have a plan for success. Your answer should include the steps you would take to ensure you’re successful in this role and how you will contribute to Apria’s overall goals.

Example: “My first action as territory manager would be to meet with my sales team to discuss their current performance, strengths and weaknesses. I would also want to get to know them personally so I can better support them when they need it. Next, I would review our customer database to see which customers are most profitable and why. Then, I would create a strategy to increase sales among these high-value customers.”

11. Describe your experience working on teams, managing people and deadlines.

Teamwork, leadership and time management are all important skills for a home healthcare sales representative. Your interviewer will want to know that you have these skills and can apply them in their organization.

Example: “I’ve worked on teams throughout my career, including as the leader of several project teams at my previous job. I find that working with others is an excellent way to share ideas and learn from each other. In my last role, I led a team of five people who were responsible for selling our products to hospitals. We met weekly to discuss our progress and challenges. This helped us stay motivated and work toward common goals.”

12. Tell us about a time when you provided excellent customer service.

Customer service is an important part of working in healthcare. Employers ask this question to make sure you have experience interacting with patients and their families. Use your answer to share a specific example from your previous job. Explain what steps you took to provide excellent customer service.

Example: “I once had a patient who was having trouble using her CPAP machine. She called me at 2 a.m., and I answered the phone right away. I asked her questions about how she was using the machine, and we talked through some troubleshooting steps. After that, I sent her a new CPAP machine overnight delivery so she could use it while waiting for the old one to be repaired.”

13. What is your biggest weakness?

Employers ask this question to learn more about your personality and how you might fit in with their team. They want to know that you are self-aware, honest and willing to improve yourself. When answering this question, try to be as genuine as possible. Try not to pick a weakness that is too minor or something that you have already overcome.

Example: “My biggest weakness is my perfectionism. I am always striving for excellence, which can sometimes lead me to work longer hours than necessary. In the past, I’ve learned to set realistic goals for myself so that I don’t get overwhelmed.”

14. The majority of our branch coordinators are required to go into the field. Are you comfortable with that?

This question is a great way to determine if you’re prepared for the physical demands of this role. It’s important that you are able to meet the requirements of the job, so it’s best to be honest about your abilities and limitations.

Example: “I am comfortable with going into the field as long as I have adequate training beforehand. I understand that there will be times when I need to go out on my own, but I would prefer to have someone accompany me until I feel confident in my ability to perform the tasks required.”

15. Do you prefer to work independently or in a team environment?

This question can help the interviewer determine how you might fit into their organization. If they are looking for someone who works well in a team, highlight your teamwork skills and ability to collaborate with others. If they’re looking for someone who prefers to work independently, emphasize your individual strengths and abilities.

Example: “I prefer working in a team environment because I find it more motivating than working alone. However, I also enjoy being able to work on my own when necessary. In my last role, I was part of a small team that worked together to meet our goals. We were all very different people, but we learned to appreciate each other’s strengths and use them to support one another.”

16. Please tell us about your computer skills.

Apria Healthcare is a technology-driven company, so it’s important that you have the necessary computer skills to succeed in this role. When answering this question, be sure to list your specific computer skills and how they will benefit you in this position.

Example: “I am proficient with Microsoft Office Suite, including Word, Excel and PowerPoint. I also know how to use social media platforms like Facebook, Twitter and Instagram for marketing purposes. In my previous role as an account manager, I used these skills to create content for our company blog and increase our online presence.”

17. What has been the most challenging project you’ve worked on in your career so far?

This question can help the interviewer get a better sense of your problem-solving skills and how you react to challenges. When answering this question, it can be helpful to describe a situation where you overcame a challenge or faced a setback and what steps you took to resolve it.

Example: “The most challenging project I’ve worked on so far was when my team had to create a new marketing campaign for our company’s product line. We were given very little time to complete the task, but we managed to come up with an effective strategy that helped us reach our goals.”

18. Can you tell us about a time when you made a mistake while communicating with someone else? How did you handle it?

This question can help the interviewer learn more about your communication skills and how you respond to challenges. When answering this question, it can be helpful to describe a specific situation where you made a mistake while communicating with someone else and how you handled it.

Example: “While working as an assistant manager at my previous job, I was responsible for scheduling employees’ shifts. One day, I scheduled one of our nurses to work on a day that she had already requested off. She called me immediately after receiving her schedule to let me know that I had made a mistake. I apologized to her and rescheduled her shift so that she could take the time off.”

19. Provide an example of a time when you used logic to solve a problem.

This question can help the interviewer understand your critical thinking skills and how you apply them to solve problems. When answering this question, it can be helpful to describe a specific situation in which you used logic to find an effective solution.

Example: “When I was working as a nurse at a hospital, we had a patient who needed a wheelchair but also required assistance getting into and out of it. We tried several different types of wheelchairs before realizing that there wasn’t one type of chair that would work for all situations. Instead, we decided to use a standard wheelchair with a lift on one side so that we could adjust it depending on the needs of each patient.”

20. Tell me about a time when you had to make an important decision quickly.

This question can help the interviewer get a better sense of your problem-solving skills and ability to make quick decisions. Use examples from previous jobs or experiences that highlight your critical thinking, analytical and decision-making abilities.

Example: “In my last position as an assistant manager at a retail store, I had to make a decision quickly when one of our cashiers called in sick on her scheduled day. I was able to fill in for her by working both registers while another employee helped me with customer service. This allowed us to keep all of our customers happy and maintain sales goals.”