19 Burlington Stores Interview Questions and Answers

Burlington Stores is a popular retail chain with locations across the United States. If you’re interviewing for a job at Burlington Stores, you can expect to be asked some company specific interview questions.

To help you prepare, we’ve compiled a list of some of the most common Burlington Stores interview questions and answers. With these questions and answers in hand, you’ll be ready to impress your interviewer and land the job.

Burlington Stores Interview Process

The interview process at Burlington Stores is relatively quick and easy. Most applicants report that they are able to complete the entire process within a week or two.

The first step of the process is usually an initial phone screening. During this call, a representative from the company will ask you a few basic questions about your qualifications and experience. If you pass this stage, you will be invited to come in for an in-person interview.

During the in-person interview, you will meet with a manager or other senior staff member. They will ask you more detailed questions about your experience and skills. This is also usually the time when they will discuss salary and benefits with you.

Overall, most applicants report that the interview process at Burlington Stores is fairly straightforward and easy. However, some applicants do find the phone screening to be a bit challenging.

1. What do you think are the most important skills required for cashiers?

Interviewers may ask this question to see if you have the skills they’re looking for in a cashier. They might also use it as an opportunity to tell you what skills they think are important and how they feel about employees who don’t possess those skills. When answering, try to focus on skills that will help you succeed in the position.

Example: “I believe communication is one of the most important skills for cashiers because we often interact with customers. I’m always willing to answer questions or provide additional information when needed. Another skill I find important is organization. Cashiers need to be able to keep track of their register and receipts while still providing excellent customer service.”

2. Tell us about an accomplishment that you are proud of and how it relates to this job.

This question is a great way to learn more about the candidate and their background. It also allows you to see how they answer questions, which can be an indicator of how they will perform in this role. When answering this question, it’s important to focus on your accomplishments rather than your job duties.

Example: “I am proud of my ability to work well with others. I have always been someone who enjoys helping others succeed. In my last position, I was able to help train new employees and develop relationships with them. This helped me build strong connections within the company and led to many promotions for myself.”

3. How would you deal with an upset customer?

This question is a great way to test your customer service skills. It’s important for retail employees to be able to diffuse situations with customers and provide excellent customer service. Your answer should show the interviewer that you can empathize with customers, solve problems and communicate effectively.

Example: “I would first try to understand what was upsetting them. I would apologize if they were upset about something we did or didn’t do. Then, I would find out how I could help them. If it was an issue with a product, I would offer to exchange it or give them their money back. If it was a problem with a transaction, I would make sure everything was resolved.”

4. Describe a time when you had to communicate effectively in a difficult situation.

This question is a great way to assess your communication skills and how you handle conflict. When answering this question, it can be helpful to describe the situation in detail and explain what steps you took to resolve the issue.

Example: “In my previous role as an assistant manager at a retail store, I had a customer who was upset about a product they purchased. The customer claimed that the item they bought wasn’t working properly and wanted a full refund. After listening to their complaint, I asked them if they would like me to exchange the item or give them a partial refund. They insisted on getting a full refund.

I then explained to them that we could not offer a full refund because of our return policy. However, I offered to replace the item for free. They agreed to this compromise and left the store satisfied.”

5. Do you have any experience working with Point of Sale systems?

Point of Sale systems are a common technology used in retail stores. The interviewer may ask this question to see if you have experience using the Burlington Stores Point of Sale system. If you do, share your experience and how it helped you perform your job duties. If you don’t have any experience with their specific Point of Sale system, explain that you’re willing to learn.

Example: “I’ve worked with several different Point of Sale systems throughout my career. I find that each system has its own unique features, so I enjoy learning about new technologies. When I started working at my last job, they were just switching from one Point of Sale system to another. I was able to help train other employees on the new system by explaining the similarities and differences between the two.”

6. What questions do you have for us?

This question is your opportunity to show the interviewer that you have done some research on the company and are interested in learning more about it. Use this time to ask questions about Burlington Stores’ culture, values or goals.

Example: “I noticed that Burlington Stores has a strong commitment to sustainability. I’m very passionate about environmental issues, so I was wondering if there were any opportunities for me to get involved with the company’s sustainability initiatives. I would love to learn more about how we can reduce our carbon footprint and make our stores more environmentally friendly.”

7. Why do you want to become a part of our team at Burlington Stores?

This question is a great way for the interviewer to learn more about your interest in working at their company. They want to know that you are passionate about what they do and why you would be a good fit for their organization. When answering this question, it can be helpful to mention something specific about Burlington Stores that interests you.

Example: “I have always been drawn to the unique products that Burlington Stores offers. I love finding new things to try and discovering brands that I didn’t know existed before. I think my passion for these types of products makes me a good fit for this position because I would enjoy helping customers find exactly what they’re looking for.”

8. If a coworker was caught stealing, what would you do?

This question is a behavioral one, which means the interviewer wants to know how you would respond in a specific situation. This can be an opportunity for you to show your problem-solving skills and ability to work with others.

Example: “I would first want to make sure I had all of the facts before confronting my coworker. If it was clear that they were stealing, I would immediately report them to management so they could handle the situation appropriately. If there was any doubt about what happened, I would ask my coworker if we could meet privately to discuss the issue. I would try to get as much information from them as possible so I could help them resolve their issues.”

9. In your opinion, which department is the most important to run smoothly in order for a store to be successful?

This question is a great way to show your knowledge of the company and its operations. It also allows you to demonstrate how you can contribute to the success of the business. When answering this question, it’s important to be honest about which department you feel is most important while still showing that you understand all aspects of the company.

Example: “In my experience, customer service is the most important department in any retail store. If customers aren’t happy with their shopping experience, they’re unlikely to return or recommend the store to others. I believe that providing excellent customer service is key to keeping customers coming back and ensuring sales are successful.”

10. Provide an example of a time you completed work quickly and efficiently.

Employers ask this question to learn more about your work ethic and how you prioritize tasks. When answering, it can be helpful to mention a specific time when you completed a project early or on time. This can show that you are capable of working quickly while still producing quality results.

Example: “At my previous job, I was tasked with creating an online marketing campaign for one of our clients. The client wanted the campaign to include social media posts, blog content and email newsletters. I decided to start by creating the social media posts first because they were the easiest to create. After completing those, I moved onto the blog content and then finally the emails. By starting with the most simple task first, I was able to complete the entire campaign in just two weeks.”

11. Are you able to lift heavy boxes?

This question is a way for the interviewer to assess your physical capabilities. Burlington Stores often requires employees to lift heavy boxes, so it’s important that you’re able to do this safely and efficiently. In your answer, explain how much weight you can lift and provide an example of when you’ve done this in the past.

Example: “In my current position as a cashier at a grocery store, I’m required to lift up to 50 pounds per day. I have been lifting these weights for over two years now, and I feel confident in my ability to continue doing so. I always make sure to use proper form when lifting anything heavy.”

12. Can you tell me about a time when you worked as part of a team?

Teamwork is an important skill to have in retail. Employers ask this question to see if you can work well with others and how you contribute to a team. When answering, think of a time when you worked on a project or task with someone else. Explain what your role was and how it helped the other person succeed.

Example: “In my last position, I worked as part of a small marketing team. We were tasked with creating a new campaign for one of our clients. My role was to create a social media strategy that would help increase brand awareness. After researching the client’s target audience, I created several different posts that would appeal to them. This led to increased sales for the company.”

13. We value teamwork here at Burlington Stores, can you provide an example of how you contributed to a team effort?

This question is an opportunity to show your interviewer that you are a team player. You can answer this question by describing a time when you worked with others to achieve a goal or complete a project.

Example: “In my last position, I was working on a marketing campaign for one of our brands and needed help from other members of the marketing department. I asked them if they could create social media posts for the brand while I created the content. They were happy to do so, and we all met our deadline.”

14. What qualities should we look for in candidates that are being considered for management positions?

This question is a great way for the interviewer to assess your management skills and determine if you would be a good fit for their company. When answering this question, it can be helpful to mention qualities that are important to you in a manager and how those relate to your own leadership style.

Example: “I believe that managers should have strong communication skills, as well as the ability to motivate and inspire others. I also think it’s important that they’re able to set goals and objectives for themselves and their team members, while also being open to feedback from employees.”

15. A large shipment just came in and needs to be sorted through. You notice that one of your coworkers is struggling under the pressure, how do you help them out without neglecting your own responsibilities?

This question is a great way to test your ability to work as part of a team. It also allows the interviewer to see how you handle stressful situations and whether or not you can be counted on in times of need. In your answer, try to show that you are willing to help others out when needed while still being able to complete your own tasks.

Example: “I would first ask if they needed any help sorting through the shipment. If they said yes, I would offer to take over their responsibilities for the next hour so they could take a break. If they said no, I would continue working at my own pace but keep an eye out for anything they might need.”

16. Burlington Stores has been experiencing steady growth over the past few years. Where do you see us going in the future?

This question is a great way to test your knowledge of the company and its goals. It also allows you to show how you can contribute to Burlington Stores’ success. When answering this question, it’s important to be honest about what you know while also showing that you’re willing to learn more.

Example: “I’ve noticed that Burlington Stores has been expanding into new markets recently. I think this is a smart move because it will allow you to reach out to customers who may not have had access to your products before. I believe that continuing to expand in this way will help you grow even further.”

17. It’s getting close to closing time and there is a long line at the checkout counter. How do you handle this stressful situation?

This question is designed to test your customer service skills. It’s important for the interviewer to know that you can handle stressful situations with grace and ease. In your answer, demonstrate how you would remain calm under pressure and provide excellent customer service in this situation.

Example: “I would first apologize to the customers waiting in line and let them know I was working as quickly as possible. Then, I would ask my coworkers if they could help me out by taking over some of the other tasks while I helped the customers at the checkout counter. This helps reduce the amount of time it takes to check out all the customers.”

18. There is a lot of competition in the retail industry. What makes Burlington Stores special?

This question is an opportunity to show your knowledge of the company and how it stands out from its competitors. You can highlight a few things that make Burlington Stores unique, such as its customer service or product selection.

Example: “Burlington Stores has a reputation for excellent customer service. I’ve heard many stories about customers who have had issues with their purchases and were surprised by how quickly they received help. The stores also offer a wide variety of products at affordable prices, which makes them more appealing than other retailers.”

19. As a manager, you will be responsible for making sure all employees are properly trained. How would you go about training new

employees?

This question is an opportunity to show your leadership skills and ability to train others. When answering this question, it can be helpful to give a specific example of how you trained someone in the past. This shows that you have experience with training employees and gives the interviewer insight into what kind of training methods you use.

Example: “I would first make sure all new hires had access to our online training portal. I find that having them complete these courses before they start their job helps ensure they are prepared for any situation they may encounter on the sales floor. In addition to the online training, I would also hold weekly meetings where I could answer questions about company policies or procedures.”