Client Onboarding Specialist Resume Example & Writing Guide
Use this Client Onboarding Specialist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Onboarding is one of the most important parts of a new hire’s experience with a company. It’s also one of the most overlooked areas of HR—but not for long. As more companies realize how valuable a great onboarding program is for retaining talent, they’re putting more resources into creating effective, memorable experiences for new employees.
If you’re looking for a new opportunity where you can help build amazing experiences for new hires, here are tips and an example resume to help you write a compelling onboarding specialist resume that hiring managers will love.
How to Write a Client Onboarding Specialist Resume
Here’s how to write a resume of your own.
Write Compelling Bullet Points
The best way to make your resume stand out is to include specific details about your past experience. And one of the best ways to do that is by using bullet points to describe your responsibilities and achievements.
For example, rather than saying you “provided customer service,” you could say that you “provided customer service for 20+ customers daily via phone, email, and in-person, resolving issues and answering questions to achieve 98% customer satisfaction rate.”
The second bullet point is much more specific and provides a clear picture of what exactly you did and the results of your work.
Identify and Include Relevant Keywords
When you apply for a job, your resume is usually scanned by an applicant tracking system (ATS) for certain keywords. This program looks for specific terms related to the job opening in order to determine whether or not you are a good fit. If your resume does not include enough of the right terms, your application might not make it past the initial screening process.
One way to make sure your resume makes it past the ATS is to include relevant keywords throughout all sections of your resume. You can find these keywords by reading through the job posting and including words and phrases that are repeated most often.
When it comes to the skills section, some of the most common keywords for client onboarding roles are:
- Client Onboarding
- Onboarding
- Salesforce.com
- Customer Relationship Management (CRM)
- Client Relations
- Customer Experience
- Customer Onboarding
- Account Management
- Business Development
- Sales
- Data Entry
- Recruiting
- Teamwork
- Team Leadership
- Event Planning
- Customer Service
- Marketing
- Management
- Microsoft Access
- Screening
- Recruitment Advertising
- Employee Relations
- Negotiation
- Human Resources (HR)
- Talent Management
- HR Consulting
- Sourcing
- Screening Resumes
- On-boarding of New Clients
- Applicant Tracking Systems
Showcase Your Technical Skills
As a client onboarding specialist, you will need to be proficient in a variety of software programs and systems in order to effectively do your job. This might include customer relationship management (CRM) software, project management software, and accounting software. Additionally, you will need to be able to use Microsoft Office programs like Word, Excel, and PowerPoint.
being able to list your technical skills prominently on your resume will show that you are a valuable candidate who is familiar with the essential tools and systems used in your field.