Resume

Client Partner Resume Example & Writing Guide

Use this Client Partner resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Client partners are the liaisons between their firms’ clients and the rest of the team. They’re the ones who help clients understand the services their firms provide and how those services can help them achieve their goals. And they’re the ones who make sure clients are happy with the work the firm is doing for them.

If you love working with people and have an interest in the business world, a client partner role could be the perfect place for you to thrive. Here are some tips and an example to help you write a fantastic client partner resume that will get you noticed.

Michael Garcia
New York City, NY | (123) 456-7891 | [email protected]
Summary

Seasoned client partner with over 10 years of experience in the technology industry. Proven success in developing and managing long-term relationships with clients, driving customer loyalty and satisfaction. Excels at collaborating with teams to deliver innovative solutions that solve business problems.

Education
University at Albany, SUNY Jun '10
B.A. in Psychology
Experience
Company A, Client Partner Jan '17 – Current
  • Managed a portfolio of 20+ clients, including Fortune 500 companies in the retail and consumer packaged goods industries.
  • Developed client strategies to improve customer experience through digital channels, resulting in an increase of $1B in annual revenue for one client.
  • Led cross-functional teams (eCommerce, marketing, finance) to develop new products and features that increased sales by over 50% year-over-year for two clients.
  • Created a centralized eCommerce platform with flexible pricing capabilities that enabled multiple business units to sell online without additional development resources or support from IT.
  • Built out a team of 5 Client Partners across 3 offices globally within 6 months, leading to a 100% growth rate quarter-over-quarter during first full fiscal year as manager.
Company B, Client Partner Jan '12 – Dec '16
  • Worked with the sales team to develop a new client prospecting campaign that increased qualified leads by 25%
  • Developed and implemented an account management system for tracking customer information, which improved communication between departments
  • Managed existing accounts while developing strategies to increase revenue from current customers
  • Collaborated with marketing on campaigns designed to attract new clients; this resulted in a 30% increase in business
  • Conducted research on potential markets and developed plans for entering them as well as exiting ones where necessary
Company C, Client Manager Jan '09 – Dec '11
  • Acted as the primary point of contact for clients and was responsible for managing client expectations.
  • Worked with clients to develop project scope and objectives, and then created detailed project plans to ensure timely and successful delivery of projects.
  • Regularly communicated project status and updates to clients, and provided recommendations to clients on how to improve their business operations.
Certifications
  • Salesforce.com Certified Administrator
  • Google AdWords Certification
  • LinkedIn Ads Certification
Skills

Industry Knowledge: End-to-End Business Processes, Customer Support, Business Development, Sales and Marketing, Business Strategy
Technical Skills: CRM (Salesforce, SugarCRM, Microsoft Dynamics), Customer Support (Zendesk, Freshdesk, Helpshift, Desk.com), Business Development (InVision, Unbounce, Optimizely, MailChimp, Wistia, Intercom)
Soft Skills: Communication, Teamwork, Leadership, Problem-Solving, Critical Thinking, Creativity, Cross-Functional Skills

How to Write a Client Partner Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

Bullet points are the most common way to showcase your experience and qualifications on a resume. But they don’t have to be boring or generic! You can use bullet points to tell a story about your experience and qualifications. And you can use them to showcase your personality and creativity.

For example, rather than saying you “provided legal counsel to clients,” you could say you “provided legal counsel to startup founders on issues related to intellectual property, including drafting and negotiating patent and trademark licensing agreements.”

The second bullet point is more specific and provides more detail about what you did. And it also includes a quantifiable detail about the type of work you did.

Identify and Include Relevant Keywords

When you submit your resume for a client partner role, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. ATS programs look for specific terms that are related to the job, like “client relationship management” or “sales.” If your resume doesn’t have enough of the right keywords, the ATS might not forward it to a recruiter.

To make sure your resume makes it past the ATS, use this list of common client partner keywords as a starting point:

  • Account Management
  • Business Development
  • Client Relations
  • Strategy
  • Business Strategy
  • Marketing Strategy
  • Marketing
  • Strategic Partnerships
  • Digital Marketing
  • Sales
  • Digital Strategy
  • Customer Relationship Management (CRM)
  • Software as a Service (SaaS)
  • Strategy Consulting
  • Client Engagement
  • Customer Experience
  • Partner Relationship Management
  • Professional Services
  • Customer Retention
  • Negotiation
  • Business-to-Business (B2B)
  • Team Leadership
  • Change Management
  • Management
  • Management Consulting
  • Pre-sales
  • Consulting
  • Outsourcing
  • Solution Selling
  • Customer Support

Showcase Your Technical Skills

As a client partner, you need to be proficient in a variety of software programs and systems in order to effectively manage your clients’ accounts. This might include customer relationship management (CRM) software, project management software, and accounting software. Additionally, you need to be able to use technology to communicate with other members of the team, including salespeople, accountants, and customer service representatives.

Some of the programs and systems that client partners are typically expected to be proficient in include: Salesforce, QuickBooks, Microsoft Office Suite, and Google Suite.

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