25 Concession Manager Interview Questions and Answers

Do you have experience in the food service industry? Are you looking for a management position that will allow you to use your skills and knowledge? If you answered yes to both of these questions, you may be interested in a concession manager job.

Concession managers are responsible for the day-to-day operations of a food concession stand. This may include hiring and training employees, ordering and stocking supplies, and ensuring that food safety regulations are followed. Concession manager interview questions will focus on your experience in the food service industry, as well as your ability to lead and manage a team.

To help you prepare for your interview, we’ve gathered some common questions and answers that you may be asked.

1. Are you comfortable working with tight deadlines?

Concession managers often have to work with tight deadlines. Employers ask this question to make sure you can handle the pressure of working under a time constraint. In your answer, explain that you are comfortable working with tight deadlines and give an example of a time when you had to meet one in the past.

Example: “Absolutely. I have extensive experience working with tight deadlines and understand the importance of meeting them in order to ensure customer satisfaction. I’m very organized and efficient when it comes to managing my time, so I can handle multiple tasks at once while still ensuring that all deadlines are met. I also have a good understanding of how to prioritize tasks based on urgency and importance, which helps me stay focused and on track. Finally, I’m comfortable communicating with other departments or vendors if needed to make sure that everything is running smoothly and that deadlines are being met.”

2. What are some of the most important skills for a successful concession manager?

This question can help the interviewer determine if you have the skills necessary to succeed in this role. Use your answer to highlight some of the most important skills for concession managers and explain why they are so important.

Example: “As a Concession Manager, I believe there are several important skills that are necessary for success. First and foremost is the ability to effectively manage people and resources. This includes being able to delegate tasks, set expectations, and hold employees accountable. It also involves having the ability to develop strategies and plans to ensure the concession stand runs efficiently and meets customer needs.

In addition, strong communication skills are essential in order to build relationships with vendors and customers alike. Being able to clearly articulate ideas and instructions is key to providing excellent customer service and maintaining positive vendor relationships. Finally, it’s important to have an eye for detail when managing inventory, ordering supplies, and ensuring safety standards are met. Having the ability to stay organized and on top of all these tasks will help keep operations running smoothly.”

3. How would you deal with a situation where there were not enough employees to work a shift?

Employers ask this question to make sure you have the ability to work with a team and delegate tasks. In your answer, show that you can be flexible and willing to help out wherever needed. Explain how you would find solutions to ensure customers were served while also making sure employees got their breaks.

Example: “If I were faced with a situation where there weren’t enough employees to work a shift, my first step would be to assess the situation. I’d look at how many employees are needed and what tasks need to be completed during that shift. Once I have an understanding of the requirements, I would then look for ways to fill the gaps.

I could reach out to other staff members who may be able to come in early or stay late to help cover the shift. If necessary, I could also contact local staffing agencies to see if they had any qualified candidates available on short notice. Finally, I would make sure to communicate clearly with all involved parties to ensure everyone is aware of the situation and their responsibilities.”

4. What is your experience with managing inventory?

Concession stands often have a limited amount of inventory, so the interviewer may ask this question to see if you can manage inventory effectively. Use your answer to highlight your experience with managing inventory and how you did it.

Example: “I have extensive experience managing inventory in a concession setting. I have been responsible for ordering, stocking, and tracking all items related to the concession stand. This includes food and beverage items, as well as any other supplies needed to keep the concession stand running smoothly.

I am also experienced in creating and maintaining accurate records of all inventory levels. I understand the importance of keeping track of what is coming in and going out, so that there are no shortages or overages. I have developed systems for tracking inventory that have proven successful in my previous positions.

In addition, I am familiar with forecasting demand and ensuring that sufficient stock is available at all times. I understand the need to be proactive when it comes to anticipating customer needs and making sure that the necessary items are always on hand.”

5. Provide an example of a time when you had to deal with a difficult customer.

An employer may ask this question to see how you handle conflict. They want to know that you can remain calm and professional when faced with a challenging situation. In your answer, try to focus on the steps you took to resolve the issue.

Example: “I recently had to deal with a difficult customer while managing the concessions at an outdoor event. The customer was unhappy with the quality of the food and demanded a refund. I knew that it was important to remain professional and calm in this situation, so I took the time to listen to their concerns and apologized for any inconvenience they experienced.

I then explained our policy on refunds and offered them a complimentary item as a gesture of goodwill. This seemed to appease the customer and they accepted my offer. Afterward, I followed up with the staff to ensure that similar issues did not arise again in the future. Through this experience, I learned how to effectively handle difficult customers and maintain a positive relationship with them.”

6. If hired, what would be your strategy for promoting your concession stand?

This question can help the interviewer determine how you plan to promote your concession stand and increase sales. Use examples from previous experience or discuss a strategy you would use if you haven’t worked in this role before.

Example: “If hired as the Concession Manager, my strategy for promoting the concession stand would be to create an effective marketing plan that focuses on both traditional and digital methods. I believe it is important to have a presence in both mediums in order to reach the widest possible audience.

For traditional marketing, I would focus on creating targeted campaigns that are tailored to the local community. This could include things like distributing flyers or running ads in local newspapers and radio stations. I would also look into partnering with other businesses in the area to promote our concession stand.

On the digital side, I would use social media platforms such as Facebook and Instagram to spread awareness of our concession stand. I would create engaging content that encourages people to visit us and post regularly about new menu items and promotions. I would also explore opportunities to run paid advertisements on these platforms to further increase visibility.”

7. What would you do if you received negative feedback from customers about one of your menu items?

This question can help the interviewer assess your customer service skills and how you handle conflict. Use examples from past experiences to highlight your problem-solving abilities, communication skills and ability to work under pressure.

Example: “If I received negative feedback from customers about one of my menu items, the first thing I would do is listen to their concerns. Understanding what they didn’t like and why is essential in order to make any changes that may be necessary. After listening to their feedback, I would then take a look at the item itself to see if there are any adjustments that could be made to improve it. This could include changing ingredients or tweaking the recipe. If the issue lies with pricing, I would consider running promotions or discounts on the item to help increase sales. Finally, I would ensure that all staff members are aware of the customer feedback and trained on how to handle similar situations in the future.”

8. How well do you understand food safety regulations?

Concession managers must be familiar with food safety regulations to ensure the health and safety of their customers. Employers ask this question to make sure you have a basic understanding of these regulations and can apply them in your work. Before your interview, read through some of the most important food safety regulations. Make sure you understand how they affect concession stands.

Example: “I have a comprehensive understanding of food safety regulations. I am well-versed in the local, state, and federal laws that govern food service operations. I understand how to properly store and handle food items, as well as how to ensure proper sanitation practices are followed.

In addition, I am knowledgeable about temperature control requirements for food storage and preparation. I also understand the importance of personal hygiene when it comes to handling food products. Finally, I am familiar with the HACCP system and can implement its principles into my daily work routine.”

9. Do you have experience with accounting software such as QuickBooks?

This question can help the interviewer determine your comfort level with accounting software and whether you have experience using it. If you do not have experience, you can talk about how you would learn to use it if hired for the position.

Example: “Yes, I have experience with accounting software such as QuickBooks. In my current position, I am responsible for managing the financials of our concession stand. This includes tracking sales, inventory, and expenses using QuickBooks. I have become proficient in navigating the program to ensure accurate data entry and reporting. I also use QuickBooks to generate daily, weekly, and monthly reports that provide insight into our business performance. I understand the importance of accuracy when it comes to financial management and take pride in ensuring all entries are correct.”

10. When was the last time you attended a food service training program?

Employers ask this question to make sure you’re committed to your career and that you’re always learning new things. They want to know that you’re open to their training program, if they have one, or that you’re willing to learn on the job.

Example: “I recently attended a food service training program in April of this year. The program was focused on developing my skills as a Concession Manager, and it gave me the opportunity to learn about the latest trends in concession management. I learned how to effectively manage staff, create efficient processes for ordering supplies, and develop strategies for increasing sales. I also gained valuable insight into customer service techniques that can help improve customer satisfaction.”

11. We want to improve our customer service. Give me an example of a strategy you would use to do this.

Customer service is an important part of concession management. Employers ask this question to see if you have any ideas for improving customer service at their venue. Use your answer to share a specific strategy that you used in the past. Explain how it helped improve customer service and what results you saw from implementing it.

Example: “I believe that customer service is the foundation of any successful business, and I have a few strategies to improve it. First, I would focus on creating an environment where customers feel welcomed and appreciated. This could include providing friendly greetings when they enter the concession stand or offering complimentary samples of products.

Next, I would ensure that all employees are well-trained in customer service best practices. This includes understanding how to handle difficult situations with grace and professionalism. Finally, I would look for ways to make the customer experience more enjoyable. For example, I might offer discounts or loyalty programs to reward frequent customers. By implementing these strategies, I’m confident that we can create a positive atmosphere that will keep customers coming back.”

12. Describe your experience with managing staff schedules.

Concession managers often need to schedule their staff members’ shifts. This question helps the interviewer assess your experience with managing a team and organizing schedules. Use examples from past experiences to highlight your organizational skills, time management abilities and ability to work well with others.

Example: “I have extensive experience managing staff schedules. In my previous role as Concession Manager, I was responsible for creating and maintaining the schedule of all concession stand employees. This included assigning shifts to ensure that the stands were adequately staffed during peak hours. I also worked closely with management to make sure that any changes in staffing needs were addressed quickly and efficiently.

In addition, I created a system for tracking employee attendance and performance. This allowed me to identify areas where additional training or coaching may be needed, as well as recognize outstanding employees. Finally, I developed an effective communication plan between myself and the staff so that everyone was kept up-to-date on any changes or updates to the schedule.”

13. What makes you stand out from other candidates for this position?

Employers ask this question to learn more about your qualifications and how you can contribute to their team. Before your interview, make a list of all the skills and experiences that qualify you for this position. Focus on highlighting your most relevant skills and abilities.

Example: “I believe my experience and qualifications make me an ideal candidate for this position. I have over 10 years of experience in the concession industry, including managing concessions at a variety of venues. During that time, I have developed strong leadership skills, as well as excellent customer service and problem-solving abilities.

In addition to my professional experience, I also bring with me a passion for providing high-quality products and services to customers. I understand the importance of creating a positive customer experience and take pride in delivering exceptional results. My commitment to excellence is evidenced by my track record of consistently exceeding sales goals and maintaining high levels of customer satisfaction.”

14. Which food and beverage industries do you have the most experience in?

Concession managers need to have experience in the food and beverage industry. Employers ask this question to make sure you have relevant experience for their position. Before your interview, read through the job description to see what industries they are looking for. If you have experience in those industries, share that information with them.

Example: “I have extensive experience in the food and beverage industry. I started my career as a barista at a local cafe, where I developed an understanding of customer service and product knowledge. From there, I moved on to become a shift manager at a fast-food restaurant, which gave me valuable insight into managing a team and running a successful business. After that, I was promoted to a concession manager position at a large stadium, where I gained invaluable experience in managing multiple vendors, controlling inventory, and ensuring quality control standards were met. Finally, I most recently worked as a catering manager for a corporate event planning company, where I learned how to manage complex events with a variety of different menus and dietary restrictions. All of these experiences have given me a comprehensive understanding of the food and beverage industry, making me well-suited for this Concession Manager role.”

15. What do you think is the most important aspect of customer service?

Customer service is an important part of concession management. Employers ask this question to make sure you understand the importance of providing excellent customer service to your customers. In your answer, explain what makes good customer service and how it relates to concession management.

Example: “I believe the most important aspect of customer service is providing a positive and enjoyable experience for customers. This means having knowledgeable staff that can answer questions, provide helpful advice, and make sure customers are satisfied with their purchase. It also involves creating an inviting atmosphere in the store or concession stand, so customers feel comfortable and welcome. Finally, it’s essential to ensure that customers have access to all the products they need, and that any issues they may have are resolved quickly and efficiently. All these elements together create a great customer service experience that will keep customers coming back.”

16. How often do you update your knowledge of food trends?

Concession managers need to stay up-to-date on food trends so they can make informed decisions about what concessions to offer. Employers ask this question to see if you have a passion for food and are willing to learn more about it. In your answer, share how often you read food blogs or magazines and attend food festivals. Explain that you do these things because you enjoy learning about new foods.

Example: “I am always looking for ways to stay up-to-date on the latest food trends. I make sure to read industry publications, attend trade shows and conferences, and follow social media accounts related to the concession business. This helps me to understand what customers are looking for in terms of new menu items or flavors.

Additionally, I have a network of colleagues that I can rely on to provide insight into current trends. We often discuss new ideas and share our experiences with each other. This is an invaluable resource for staying ahead of the curve when it comes to food trends.”

17. There is a new food trend emerging. What would be some of the characteristics of this trend?

This question is a way for the interviewer to assess your knowledge of food trends and how you would incorporate them into concession stands. Use examples from your experience or research to show that you are aware of current food trends.

Example: “The food industry is constantly evolving and introducing new trends. One of the emerging trends I have noticed recently is plant-based diets, which focus on incorporating more fruits, vegetables, legumes, nuts, and seeds into meals. This trend has been gaining popularity due to its health benefits, as well as its environmental sustainability.

When it comes to implementing this trend in a concession stand, there are several characteristics that should be taken into consideration. Firstly, it’s important to offer a variety of vegan options such as salads, wraps, and sandwiches made with plant-based proteins like tofu or tempeh. Secondly, offering vegetarian options such as veggie burgers and vegetable sides can help cater to those who may not be strictly vegan but still want to incorporate more plant-based foods into their diet. Finally, providing gluten-free options for those with dietary restrictions can also help make sure everyone feels included.”

18. What would you do if you noticed a health and safety violation?

Concession stands are often busy places, so it’s important that the staff is aware of any potential hazards. Employers ask this question to make sure you’re committed to keeping your team safe and healthy. In your answer, explain how you would handle a situation like this. Explain what steps you would take to ensure everyone was following safety procedures.

Example: “If I noticed a health and safety violation, my first priority would be to address the issue immediately. I understand that it is of utmost importance to ensure the safety of all customers and employees in any concession setting. To do this, I would take the necessary steps to rectify the situation by following company protocol. This could include informing the appropriate personnel, such as the supervisor or manager on duty, so they can take further action. If needed, I would also contact local authorities for assistance.

In addition, I would make sure to document the incident thoroughly, including taking pictures if possible, so there is an accurate record of what happened. Finally, I would work with the team to develop a plan to prevent similar incidents from occurring in the future. By doing so, we can ensure that our concession stand remains compliant with all health and safety regulations.”

19. How do you stay organized when managing multiple tasks at once?

Concession managers often have to multitask and prioritize their work. Employers ask this question to make sure you can manage your time well and stay organized. In your answer, explain how you plan out your day and organize your tasks. Explain that you use a planner or other organizational tools to keep track of your daily activities.

Example: “I have a few strategies that I use to stay organized when managing multiple tasks at once. First, I prioritize my tasks by importance and urgency so that I can focus on the most important ones first. I also create lists for each task so that I can easily track my progress and make sure nothing is forgotten. Finally, I break down large projects into smaller tasks and set deadlines for myself to ensure that everything gets done in a timely manner. These strategies help me stay focused and organized while juggling multiple tasks.”

20. Describe how you handle customer complaints.

Concession managers often interact with customers who have complaints. Employers ask this question to make sure you can handle customer interactions in a positive way. In your answer, explain how you use active listening and problem-solving skills to help customers feel satisfied.

Example: “When it comes to customer complaints, I believe that the most important thing is to always remain professional and courteous. I understand that customers can become frustrated when something isn’t going their way, so my goal is to listen carefully to their concerns and try to come up with a solution that works for both parties.

I start by acknowledging the customer’s feelings and apologize for any inconvenience they may have experienced. Then, I take the time to fully understand what the issue is and how best to resolve it. If possible, I will offer a refund or exchange if applicable. Finally, I thank them for bringing the issue to my attention and let them know that I am available to answer any additional questions they may have.”

21. What strategies do you use to ensure that all staff members are following company policies and procedures?

Concession managers are responsible for ensuring that all staff members follow company policies and procedures. This question helps the interviewer determine how you will ensure your team follows these rules. Use examples from past experiences where you helped your team understand company policies or procedures.

Example: “I believe that the most important factor in ensuring staff compliance with company policies and procedures is to create an environment of trust. I strive to build a culture where employees feel comfortable asking questions, voicing their opinions, and providing feedback. This allows me to stay informed about any issues or concerns they may have regarding policy and procedure adherence.

In addition, I make sure to provide clear expectations for all staff members. I ensure that everyone has access to relevant training materials and resources so they can understand what is expected of them. Finally, I regularly review processes and procedures to identify areas where improvement is needed. By doing this, I am able to quickly address any potential non-compliance issues before they become more serious.”

22. Describe your experience with training new employees.

An interviewer may ask this question to learn more about your leadership skills and how you can help others succeed. Use examples from past experiences where you helped new employees learn the concession stand’s policies, procedures or other information they needed to know.

Example: “I have extensive experience training new employees in the concession industry. In my current role as Concession Manager, I am responsible for onboarding and training all new staff members. I ensure that each employee is familiar with our products, policies, procedures, and customer service standards.

I also provide ongoing coaching and feedback to help them develop their skills. My approach is to create a supportive learning environment where everyone feels comfortable asking questions and making mistakes. I strive to make sure that every new hire has the knowledge and confidence they need to be successful in their role.”

23. How well do you understand the importance of budgeting for a concession stand?

Concession stands often have a limited budget, so the interviewer wants to know how you would use your skills to make the most of the money available. Use examples from previous experience where you had to work within a budget and still managed to achieve results.

Example: “I understand the importance of budgeting for a concession stand very well. As Concession Manager, I have experience creating and managing budgets for concession stands in various settings. I am familiar with all aspects of running a successful concession stand, including cost control, inventory management, and customer service.

When it comes to budgeting, I make sure that all costs are accounted for, from food and beverage supplies to labor costs. I also ensure that there is enough money allocated for marketing and advertising expenses. I strive to keep costs low while still providing quality products and services to customers.

In addition, I am knowledgeable about local health codes and regulations related to concession stands. I always adhere to these standards and work hard to maintain a safe and sanitary environment for customers. I believe that my knowledge and experience in this area makes me an ideal candidate for the position of Concession Manager.”

24. Describe your experience with developing marketing campaigns for concessions stands.

Employers ask this question to learn more about your experience with marketing and advertising. Use examples from previous jobs to explain how you developed successful concession stand campaigns.

Example: “I have extensive experience in developing marketing campaigns for concessions stands. I have worked with a variety of teams to create and implement successful promotional strategies that drive sales and increase customer satisfaction.

For example, at my previous job, I developed an innovative campaign that focused on creating loyalty programs for our customers. We offered discounts and rewards for frequent purchases, which resulted in increased foot traffic and higher revenues. This strategy was so successful that it was adopted by other concession stands in the area.

In addition, I also created targeted social media campaigns to promote new products and services. These campaigns were tailored to specific demographics and included special offers and giveaways. The results were impressive; we saw a significant increase in customer engagement and overall sales.”

25. Are you comfortable working in fast-paced environments?

Concession stands are often busy places, and employers ask this question to make sure you can handle the fast pace. In your answer, explain that you enjoy working in a high-energy environment. Explain that you have experience with multitasking and time management skills.

Example: “Absolutely. I thrive in fast-paced environments and have a proven track record of success managing concessions in high-traffic venues. In my current role, I manage the concession stand at a major sports arena that sees thousands of visitors each week. I’m responsible for overseeing all aspects of the concession operation, from ordering supplies to training staff to ensuring customer satisfaction. I’m comfortable working under pressure and am able to make quick decisions when needed. My experience has taught me how to be organized and efficient while still providing excellent customer service. I’m confident that I can bring this same level of expertise to your organization.”