What Does a Dollar General Lead Sales Associate/Key Holder Do?

Dollar General is a discount retail chain with over 16,000 stores in the United States. They offer a wide variety of products, from food and household items to clothing and home decor.

A Lead Sales Associate/Key Holder at Dollar General is responsible for providing excellent customer service, managing the store, and leading a team of sales associates. They are responsible for opening and closing the store, setting up displays, and ensuring that the store is clean and organized. They also help customers find what they are looking for, answer questions, and process payments. Lead Sales Associates/Key Holders also train and supervise other sales associates and ensure that the store is running smoothly.

Dollar General Lead Sales Associate/Key Holder Job Duties

A Dollar General Lead Sales Associate/Key Holder typically has a wide range of responsibilities, which can include:

• Lead and motivate a team of sales associates to ensure customer satisfaction, meeting or exceeding store goals
• Provide exceptional customer service by greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding checkout experience
• Assist in the training and development of new employees, ensuring they understand company policies and procedures
• Monitor inventory levels and order supplies as needed
• Ensure all areas of the store are clean, organized, and properly stocked
• Maintain accurate records of daily transactions and report any discrepancies to management
• Open and close the store according to established procedures
• Process returns and exchanges, resolving customer complaints in a timely manner
• Handle cash register operations, including counting money, separating charge slips, coupons, and vouchers, balancing drawers, and processing credit card payments
• Follow loss prevention procedures and adhere to safety regulations
• Participate in weekly meetings to discuss store performance and strategies for improvement
• Develop creative solutions to increase sales and improve customer loyalty

Dollar General Lead Sales Associate/Key Holder Salary

The salary of a Lead Sales Associate/Key Holder at Dollar General is determined by a variety of factors, including the individual’s experience, education, and skillset. The company also takes into account the local job market, the cost of living in the area, and the specific duties and responsibilities of the position. Furthermore, the company may also consider the individual’s performance and the overall success of the store.

• Median Annual Salary: $36,520 ($17.56/hour)
• Top 10% Annual Salary: $49,500 ($23.8/hour)

Dollar General Lead Sales Associate/Key Holder Job Requirements

To be hired as a Lead Sales Associate/Key Holder at Dollar General, applicants must have a high school diploma or equivalent. Previous retail experience is preferred, but not required. The ideal candidate should have excellent customer service skills, be able to work in a fast-paced environment, and have the ability to multi-task. The Lead Sales Associate/Key Holder must also be able to lift up to 50 pounds and stand for long periods of time. Additionally, the Lead Sales Associate/Key Holder must be able to work flexible hours, including nights and weekends. A valid driver’s license and reliable transportation are also required.

Dollar General Lead Sales Associate/Key Holder Skills

Dollar General Lead Sales Associate/Key Holder employees need the following skills in order to be successful:

Cash Handling: Cash handling is the process of accepting and recording payments for goods. As a lead sales associate, you may be responsible for handling cash transactions. You should be familiar with the cash register system and be able to operate it efficiently. You should also be able to identify counterfeit money and be able to handle customer complaints about their transactions.

Customer Service: Customer service skills are essential for any sales associate position. You should be able to greet customers, answer their questions and help them find what they need. You should also be able to handle any customer complaints or concerns in a professional manner.

Closing Sales: Closing sales are the final steps in the sales process, when a customer agrees to make a purchase. As a lead sales associate, you may be responsible for closing sales, so it’s important to be familiar with the sales process and how to close a sale. You can learn how to close sales by observing other sales associates and asking them for feedback.

Training and Development: Dollar General offers a comprehensive training program for new employees. This program includes a combination of classroom instruction and on-the-job training. The company offers a variety of training opportunities to help employees develop their skills and advance within the company.

Product Knowledge: As a lead sales associate, you should have a thorough understanding of the products you sell. You should be able to answer questions about the products and their uses, and you should be able to direct customers to the products they need. You should also be able to answer questions about Dollar General’s promotions and sales.

Dollar General Lead Sales Associate/Key Holder Work Environment

The Lead Sales Associate/Key Holder works in a fast-paced retail environment and is responsible for providing excellent customer service, maintaining store standards, and leading a team of sales associates. This position requires the ability to work flexible hours, including evenings, weekends, and holidays. The Lead Sales Associate/Key Holder must be able to work independently and as part of a team, and must be able to handle multiple tasks simultaneously. This position requires a high level of energy and enthusiasm, and the ability to work in a fast-paced environment with frequent interruptions. The Lead Sales Associate/Key Holder must also be able to lift up to 50 pounds and stand for long periods of time.

Dollar General Lead Sales Associate/Key Holder Trends

Here are three trends influencing how Dollar General Lead Sales Associate/Key Holder employees work.

Value-Based Decision Making

Value-based decision making is an emerging trend that is becoming increasingly important for Lead Sales Associates/Key Holders at Dollar General. This approach to decision making focuses on the long-term value of decisions, rather than short-term gains or losses. It requires Lead Sales Associates/Key Holders to consider how their decisions will affect customers, employees, and the company as a whole in the future.

Lead Sales Associates/Key Holders must be able to weigh the costs and benefits of each decision they make and determine which option will provide the most value over time. By understanding this concept, Lead Sales Associates/Key Holders can ensure that their decisions are beneficial not only for themselves but also for the company and its stakeholders.

Rapidly Evolving Consumer Demands

As the retail industry continues to evolve, it is important for Lead Sales Associates/Key Holders at Dollar General to understand and anticipate rapidly changing consumer demands. With the rise of e-commerce, customers are expecting more convenience and personalization in their shopping experiences. As a result, Lead Sales Associates/Key Holders must be able to quickly adapt to new technologies and trends that will help them meet customer needs.

Lead Sales Associates/Key Holders should also stay up-to-date on current market trends and use data analytics to better understand customer preferences. This knowledge can then be used to create targeted marketing campaigns and promotions that will attract new customers and keep existing ones coming back. By staying ahead of the curve, Lead Sales Associates/Key Holders can ensure that Dollar General remains competitive in an ever-changing retail landscape.

Meeting Rising Customer Expectations

As the retail industry continues to evolve, customers are expecting more from their shopping experiences. Lead Sales Associates/Key Holders at Dollar General must be prepared to meet these expectations by providing excellent customer service and creating a positive in-store atmosphere. This includes being knowledgeable about products, offering helpful advice, and staying up-to-date on new trends and technologies.

Lead Sales Associates/Key Holders should also be aware of how technology is changing the way customers shop. For example, they may need to help customers use mobile apps or online ordering systems. Additionally, they should be able to provide personalized recommendations based on customer preferences. Understanding these emerging trends will help Lead Sales Associates/Key Holders stay ahead of the competition and ensure that customers have an enjoyable experience.

Advancement Prospects

Lead Sales Associates/Key Holders at Dollar General have the opportunity to advance to higher positions within the company. With experience and dedication, Lead Sales Associates/Key Holders can move up to become Assistant Store Managers, Store Managers, District Managers, and Regional Managers. These positions involve more responsibility and higher salaries. To advance, Lead Sales Associates/Key Holders should demonstrate their commitment to the company, take on additional responsibilities, and take advantage of any training opportunities offered by the company.

Interview Questions

Here are five common Dollar General Lead Sales Associate/Key Holder interview questions and answers.

1. Why should we hire you over someone who has more retail experience than you?

This question can help the interviewer determine how you view your own skills and abilities. It also helps them understand what makes you a good fit for this role, even if you don’t have as much experience as other candidates. When answering this question, it can be helpful to highlight specific skills or experiences that are relevant to this position.

Example: “I think my ability to work well with others is one of my strongest skills. I’ve always been able to build rapport with customers and coworkers alike, which has helped me develop strong relationships in every job I’ve had. This skill has helped me learn new tasks quickly and adapt to different situations. I’m confident that these interpersonal skills will make me an excellent lead sales associate at Dollar General.”

2. Describe a time when you went above and beyond for a customer.

This question can help the interviewer understand your customer service skills and how you might handle a situation where a customer is unhappy.

Example: “I had a customer who came in looking for a specific item, but we didn’t have it in stock. I asked if they would like to be notified when we got more of that product in so they could come back and purchase it. The customer said yes, so I wrote down their contact information and told them I would call them as soon as we got more inventory. Sure enough, two weeks later, we got more inventory in, and I called the customer to let them know. They were very happy with my service.”

3. If there was a problem that required immediate attention and you could not find management, what steps would you take to resolve it?

This question is an opportunity to show your problem-solving skills and ability to take initiative. When answering this question, it can be helpful to describe a time when you had to solve a problem without management’s help.

Example: “If I couldn’t find my manager or any other member of management for an urgent matter, I would first try to resolve the issue myself by looking at company policies and procedures. If that didn’t work, I would ask another employee if they could help me with the situation. If neither of those options worked, I would call the store manager on their cell phone to inform them of the situation and wait until they arrived before taking further action.”

4. When was the last time you had to deal with a difficult customer or situation?

This question can help the interviewer understand how you handle conflict and challenges. It can also show them how you might approach a similar situation in your new role. When answering this question, it can be helpful to think of an example that shows your ability to problem-solve and communicate effectively with others.

Example: “In my previous position as a lead sales associate at a retail store, I had a customer who was upset because they couldn’t find a specific item on our shelves. They were very loud and demanding, which made other customers around them uncomfortable. I calmly approached the customer and asked if we could speak privately so I could better understand what they needed. We talked for a few minutes about their needs and I explained that while we carried many items like the one they were looking for, we didn’t have any in stock at that time. The customer apologized and left the store.”

5. Who is your role model?

This question can help the interviewer get to know you better and understand what inspires you. When answering this question, it can be helpful to mention someone who has helped you succeed in your career or life.

Example: “My role model is my mother because she taught me how to be a strong woman. She raised three children on her own while working two jobs, but she always made time for us. I admire her dedication to her family and her work ethic. Her example inspired me to pursue a career in sales because of her success as a real estate agent.”