20 Doubletree By Hilton Interview Questions and Answers

When it comes to interviews, every company has their own unique set of questions that they like to ask. And while some questions may be universal, others will be specific to the company you’re interviewing with.

If you’re interviewing with Doubletree By Hilton, you can expect to be asked questions about your experience in the hospitality industry, as well as your customer service skills. You may also be asked questions about your ability to handle difficult situations, as well as your knowledge of the Doubletree By Hilton brand.

To help you prepare for your interview, we’ve compiled a list of some of the most common Doubletree By Hilton interview questions, along with sample answers to help you craft your own.

Doubletree By Hilton Interview Process

The interview process at Doubletree By Hilton can vary depending on the position you are applying for. For some positions, like Front Desk Agent and Housekeeper, the process may be as simple as an in-person interview. For other positions, like Sales Manager or Bartender, the process may involve multiple phone interviews followed by an in-person interview. Overall, the interview process is generally friendly and organized.

1. Tell me about a time you had to deal with an irate customer.

An interviewer may ask this question to see how you handle stressful situations. They want to know that you can remain calm and professional when faced with a challenging customer. In your answer, try to show the interviewer that you have excellent communication skills and conflict resolution abilities.

Example: “I once had a guest who was upset because they were unable to connect to the hotel’s Wi-Fi. I explained to them that we were experiencing technical difficulties with our Wi-Fi system but assured them that we would provide them with free Wi-Fi in their room while we fixed the issue. The guest seemed satisfied with my response and thanked me for being so helpful.”

2. Where do you see yourself in five years?

Employers ask this question to learn more about your career goals. They want to know if you plan on staying with the company for a long time or if you’re just looking for a job to get some experience. When answering, try to be honest and show that you have plans for your future.

Example: “I see myself in five years as an assistant manager at Doubletree by Hilton. I’m very passionate about hospitality and would love to continue working here. I hope to one day become an executive of a hotel chain.”

3. What would you do if the hotel was overbooked and there were no rooms available?

This question is a great way to test your problem-solving skills and ability to think on your feet. When answering this question, it’s important to show that you can be flexible and adaptable in any situation.

Example: “If the hotel was overbooked, I would first ask if there were any rooms available at other hotels nearby. If not, I would offer customers a discount or free breakfast for their inconvenience. In my experience as a front desk agent, I’ve never had an instance where we were completely booked, but I always make sure to have a backup plan in case something like this happens.”

4. Why do you want to work at the Doubletree by Hilton?

This question is a great way to see if you have done your research on the company. It also allows you to show that you are passionate about working for this particular hotel chain. When answering, make sure to highlight what attracted you to Doubletree by Hilton and how it fits with your career goals.

Example: “I want to work at Doubletree by Hilton because I am impressed with the reputation of the brand. I know that as an employee here, I would be able to learn valuable skills in customer service and hospitality. I am excited to join such a well-known company and help provide excellent services to clients.”

5. Describe your experience working as a front desk agent or receptionist.

Front desk agents and receptionists are responsible for welcoming guests to the hotel, answering questions about services and amenities and handling payments. Interviewers ask this question to learn more about your customer service skills and how you interact with customers. In your answer, describe a time when you helped a guest or client solve a problem or achieve their goal.

Example: “I have experience working as a front desk agent at two different hotels in my career. At my first job, I was responsible for checking in guests, answering questions about our facilities and helping them find their rooms. One night, I had a family of five check into the hotel. The children were very excited but also tired from traveling. I took the time to help them get settled into their room and even offered to order some pizza for dinner.”

6. How would you handle a situation where two guests are fighting over who gets which room first?

This question can help the interviewer understand how you would handle a conflict situation. It’s important to be honest and show that you’re willing to take on challenges like this one.

Example: “I would first ask them what happened, then I’d try to resolve it by offering both guests rooms in different locations. If they still refuse, I would call for security to escort them out of the hotel.”

7. Have you ever worked in a fast-paced environment before? If so, how did you handle it?

Employers ask this question to see if you have experience working in a fast-paced environment and how you handled it. They want to know that you can handle the pressure of working with many clients at once, so they may also be looking for someone who is friendly and outgoing.

Example: “I’ve worked in a fast-paced environment before, but I always made sure to prioritize my work over anything else. When I was working as a server, there were times when we had large groups of people come in all at once. In those situations, I would make sure to get everyone’s food out as quickly as possible while still making sure everything was done correctly.”

8. Do you have any experience working with computers and/or technology?

The interviewer may ask this question to learn more about your computer skills and how you use them in the workplace. If you have experience working with computers, describe a time when you used your knowledge of technology to help you complete a task or solve a problem.

Example: “I’ve worked as a front desk agent for three years now, so I’m familiar with using computers and other technology at work. For example, I recently had a guest who was having trouble connecting to our Wi-Fi. After troubleshooting the issue, I realized that the guest’s device wasn’t compatible with our network. I helped the guest connect to another wireless network nearby until they could purchase a new device.”

9. Are you fluent in another language?

If you are applying for a position that requires working with international clients, employers may ask this question to see if you can communicate in their guest’s language. If you are fluent in another language, be sure to mention which languages you speak and how it will benefit the company.

Example: “I am fluent in Spanish, which I learned growing up in Miami. As a bilingual front desk agent, I would be able to assist guests who don’t speak English by translating for them or connecting them with an interpreter.”

10. What skills and qualifications do you think make someone successful in this position?

This question is a great way to show the interviewer that you have researched the position and understand what skills are needed for success. When answering this question, it can be helpful to list specific skills or qualifications that match your own experience and background.

Example: “I think someone who is successful in this position needs excellent customer service skills, strong communication skills and an ability to work well with others. I am very friendly and enjoy helping people, so these skills come naturally to me. In my previous role as a front desk clerk, I learned how to use technology to help guests find information about their stay and make sure they had everything they needed.”

11. Explain what you know about our brand values.

The interviewer may ask this question to see if you have researched the company and its values. To answer, think about what you know about Doubletree’s brand values from your research or previous experience with the company.

Example: “I’ve worked for several Hilton brands in my career, so I’m familiar with the family of brands that include Doubletree. Your brand value is ‘We make people happy,’ which I believe is a great way to show customers you care about their happiness. This value also shows me that you want to provide excellent customer service and create an enjoyable experience for guests.”

12. Are you comfortable lifting heavy objects?

This question is asked to determine your physical capabilities. If you are applying for a position that requires lifting, the interviewer will want to know if you can perform this task safely and efficiently. In your answer, explain how often you lift heavy objects and what kind of weight you’re comfortable with handling.

Example: “I am very comfortable lifting heavy objects. I have worked in several positions where I’ve had to move furniture or other large items. I typically lift up to 50 pounds at once, although I’m always careful not to exceed my own limits.”

13. Describe a time when you made a mistake on the job. How did you handle it?

Employers ask this question to see how you respond to mistakes and learn from them. They want to know that you can take responsibility for your actions, apologize when necessary and move forward with a positive attitude.

Example: “When I was working as a front desk clerk at a hotel, I accidentally gave away a guest’s room key card to another person. When the guest came back to me asking where their key was, I apologized profusely and offered to upgrade their stay. The guest accepted my apology and stayed an extra night.”

14. How well do you work under pressure?

This question is a great way to assess how well you can perform under pressure. Employers ask this question because they want to know if you will be able to handle the stress of working in a fast-paced environment. When answering, make sure to highlight your ability to work quickly and efficiently while still maintaining quality results.

Example: “I am very comfortable working under pressure. In my last position as an assistant manager at a restaurant, I was responsible for managing the front desk when the manager was out. This meant that I had to take on more responsibilities than usual, which included handling any customer complaints or concerns. While it was stressful, I managed to keep calm and provide excellent service.”

15. Can you tell me about a time when you had to communicate with people from all different backgrounds?

This question is a great way to see how you can work with people from different backgrounds and cultures. It’s important for hotel employees to be able to communicate effectively with all types of clients, so it’s helpful to know that the interviewer wants to hear about your ability to do this.

Example: “I worked at a restaurant where we had many international guests. I was often asked to translate between English and Spanish or French. This helped me learn more about other cultures and made me more comfortable communicating with people who spoke different languages.”

16. Do you consider yourself a leader?

This question is a great way to determine if you have the potential to become a manager at Doubletree. Managers are often promoted from within, so it’s important that your interviewer knows you’re willing and able to take on more responsibility in the future.

Example: “I believe I am a leader because of my ability to motivate others and encourage them to do their best work. In my last position, I was responsible for training new employees and helping them learn how to use our company software. I found this task very rewarding as I got to see people grow and develop professionally.”

17. Describe a time when you had to use your negotiation skills.

Doubletree is a hotel that offers clients the option of boarding and lodging. As such, it’s important for employees to be able to negotiate with customers who may not want to board or lodge overnight. When answering this question, make sure you highlight your ability to listen to what the customer wants while also offering them solutions that work best for both parties.

Example: “When I worked at my previous job as a front desk agent, I had a customer call me asking if we could waive their parking fee since they were only staying one night. I listened to what they wanted and then offered to give them a discount on their room rate if they stayed two nights instead of just one.”

18. What is your approach to making sure everything is clean and tidy?

This question is a great way to show the interviewer that you have experience with cleaning and housekeeping. It’s important to be honest about your skills, but also highlight any areas where you’re willing to learn or improve.

Example: “I always make sure I’m thorough when cleaning rooms. I start by making sure all trash is removed from the room, including in drawers and closets. Then, I vacuum the floors and clean the bathroom thoroughly. Finally, I dust everything and make sure it looks nice.”

19. What interests you most about working at a hotel?

This question is a way for the interviewer to learn more about your personality and interests. It’s important to show that you’re passionate about working in hospitality, but it’s also good to mention what specific aspects of hotel work interest you most.

Example: “I love interacting with people from all over the world. I find it so interesting to hear their stories and see how different cultures interact. Working at a hotel allows me to meet new people every day, which makes my job very rewarding.”

20. Would you be willing to move around within the company and take on new responsibilities?

If you’re interviewing for a position at Doubletree, it’s likely that the company is looking to expand its operations. As such, they may be interested in hiring someone who can take on new responsibilities and adapt to change. When answering this question, try to show your willingness to learn new things and accept challenges.

Example: “I’m always open to learning new things and taking on new challenges. I think that if you don’t want to grow as a person or professionally, then you should probably look for another job. In my last role, I was hired as an assistant manager but took on additional responsibilities when one of the managers went on maternity leave. I learned how to manage the team while also handling some of the managerial duties.”