What Does an Epic Technical Solutions Engineer Do?

Epic is a leading provider of healthcare software solutions. They provide software to hospitals, clinics, and other healthcare organizations to help them manage patient records, billing, and other administrative tasks.

A Technical Solutions Engineer at Epic is responsible for providing technical support to customers. This includes troubleshooting software issues, providing technical advice, and helping customers understand how to use the software. Technical Solutions Engineers must have a strong understanding of the software and be able to quickly identify and resolve customer issues. They must also be able to communicate effectively with customers and provide clear instructions on how to use the software.

Epic Technical Solutions Engineer Job Duties

An Epic Technical Solutions Engineer typically has a wide range of responsibilities, which can include:

• Design, develop, and implement Epic technical solutions to meet customer needs
• Analyze customer requirements and design appropriate solutions that are cost-effective and efficient
• Develop detailed system designs for complex projects, including data models, process flows, and user interfaces
• Configure and customize Epic applications to meet customer specifications
• Troubleshoot and resolve technical issues related to Epic systems
• Provide technical support to customers during the implementation of Epic systems
• Create and maintain documentation on all aspects of Epic implementations
• Train users on the use of Epic systems
• Monitor performance of Epic systems and recommend improvements as needed
• Work with other departments to ensure successful integration of Epic systems into existing IT infrastructure
• Participate in project planning meetings and provide input on technical solutions
• Stay up-to-date on new technologies and industry trends related to Epic systems

Epic Technical Solutions Engineer Salary

At Epic, the salary for a Technical Solutions Engineer is determined by a variety of factors, such as the individual’s experience level, the complexity of the job duties, the market demand for the position, and the company’s budget. Other considerations may include the individual’s education, certifications, and other qualifications. All of these factors are taken into account when determining the salary for a Technical Solutions Engineer at Epic.

• Median Annual Salary: $144,164 ($69.31/hour)
• Top 10% Annual Salary: $204,370 ($98.25/hour)

Epic Technical Solutions Engineer Job Requirements

Epic is looking for a Technical Solutions Engineer to join their team. The ideal candidate should have a Bachelor’s degree in Computer Science, Information Technology, or a related field. They should also have at least two years of experience in software engineering, system engineering, or a related field.

In addition to the educational and experience requirements, the Technical Solutions Engineer should have a strong understanding of software development, system architecture, and software engineering principles. They should also have experience with scripting languages such as Python, JavaScript, and/or Bash. Knowledge of cloud computing technologies such as AWS, Azure, and/or GCP is also preferred.

The Technical Solutions Engineer should also have excellent problem-solving and communication skills. They should be able to work independently and as part of a team. They should also be able to work in a fast-paced environment and be able to adapt quickly to changing requirements.

Epic Technical Solutions Engineer Skills

Epic Technical Solutions Engineer employees need the following skills in order to be successful:

Ruby on Rails: Ruby on Rails is a web development framework that allows technical solutions engineers to build complex websites and applications. Having knowledge of this programming language can help you develop and implement software solutions for clients.

Software Development: As a technical solutions engineer, you may be responsible for creating software to solve a client’s problem. Having a strong background in software development can help you create effective solutions. You can learn software development through formal education, on-the-job training or self-study.

Salesforce CRM: Salesforce CRM is a software program that technical solutions engineers use to manage client data. This program is a crucial skill for technical solutions engineers because it allows them to track client information and organize their records. Technical solutions engineers can use Salesforce CRM to create client profiles, track client interactions and organize client data.

C#: C# is a programming language that many technical solutions engineers use to develop software. It’s important for them to have a strong understanding of this language to be able to create programs and applications.

C++: C++ is a programming language that many technical solutions engineers use to develop software. It’s a valuable skill to have, as it can help you build and test software and programs for clients.

Epic Technical Solutions Engineer Work Environment

Epic Technical Solutions Engineers work in a fast-paced environment, often with tight deadlines. They must be able to work independently and as part of a team. They must be able to think critically and solve complex problems. They must be able to communicate effectively with clients and colleagues. They must be able to work with a variety of technologies and be comfortable with learning new technologies. They must be able to work with minimal supervision and be able to take initiative. They must be able to work flexible hours, including evenings and weekends, as needed. They must be able to travel as needed.

Epic Technical Solutions Engineer Trends

Here are three trends influencing how Epic Technical Solutions Engineer employees work.

Growing Cybersecurity Issues

As technology advances, so do the threats of cyberattacks. Epic Technical Solutions Engineers must stay up to date on the latest cybersecurity trends and best practices in order to protect their organization’s data from malicious actors. This includes understanding the different types of attacks, such as phishing, malware, ransomware, and DDoS, and how to prevent them.

Epic Technical Solutions Engineers should also be aware of emerging technologies that can help mitigate these risks, such as artificial intelligence (AI) and machine learning (ML). AI and ML can detect anomalies in network traffic and alert engineers when suspicious activity is detected. By staying informed about the latest security trends, Epic Technical Solutions Engineers can ensure their organizations are well-protected against potential cyberthreats.

Increased Use of AI

AI is becoming increasingly important in the field of Epic Technical Solutions Engineering. AI can be used to automate mundane tasks, such as data entry and analysis, freeing up engineers’ time for more complex problem-solving. AI can also be used to identify patterns in large datasets that would otherwise be too difficult or time consuming for humans to detect.

AI can also help with predictive analytics, allowing engineers to anticipate potential problems before they arise. This can save time and money by preventing costly mistakes and ensuring that projects are completed on schedule. As AI technology continues to evolve, it will become even more essential for Epic Technical Solutions Engineers to understand its capabilities and how to use it effectively.

More Companies Moving to the Internet of Things (IoT)

The Internet of Things (IoT) is an emerging trend that is transforming the way businesses operate. Companies are increasingly relying on connected devices to collect and analyze data, automate processes, and improve customer experiences. As a result, Epic Technical Solutions Engineers must be knowledgeable about IoT technologies in order to develop solutions for their clients.

Epic Technical Solutions Engineers must understand how to integrate different types of sensors into existing systems, as well as how to configure networks and manage security protocols. They must also have a good understanding of cloud computing and analytics tools so they can effectively monitor and analyze data from connected devices. With these skills, Epic Technical Solutions Engineers will be able to help companies leverage the power of IoT to gain competitive advantages.

Advancement Prospects

Epic Technical Solutions Engineers can advance their careers by taking on more complex projects and developing their technical skills. As they gain experience, they may be able to move up to a senior engineer role, or even a managerial role. They may also be able to move into a consulting role, where they can provide technical advice to clients. With additional training, they may be able to move into a software development role, where they can design and develop software solutions for clients.

Interview Questions

Here are five common Epic Technical Solutions Engineer interview questions and answers.

1. Describe a time when you had to be creative to find a solution to a problem.

This question can help the interviewer understand how you approach challenges and solve problems. Use examples from your experience to highlight your creativity, problem-solving skills and ability to adapt to new situations.

Example: “In my last role as a technical solutions engineer, I was working with a client who needed an application that could track their inventory across multiple locations. The client had several warehouses where they stored products before shipping them out to customers. They also had retail stores where they sold some of those same products.

I knew there were many different ways I could create this system for the client, but I wanted to find one that would be both cost-effective and efficient. After discussing the project with my team, we decided to use a cloud-based solution that would allow the client to access their data anywhere, anytime.”

2. If hired, what area of healthcare technology would you like to specialize in?

This question helps employers determine if you have a specific area of interest in healthcare technology. It also allows them to see how your interests align with the company’s goals and objectives. When answering this question, it can be helpful to mention an area that is currently growing or one that you are passionate about.

Example: “I would love to specialize in telemedicine solutions. I find it fascinating how advancements in technology allow us to connect patients with doctors remotely. This saves time for both the patient and doctor, while providing quality care. I think there is still room for improvement in this field, so I would like to use my skills as a technical solutions engineer to help develop new ways to improve telemedicine.”

3. Why do you want to work at Epic?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any personal connections you have with Epic or how much you enjoy working in the software development industry.

Example: “I want to work at Epic because of my brother, who is an engineer here. He told me about this position and encouraged me to apply. I am passionate about software development and would love to continue building on my skills as an engineer. I also think that Epic’s mission to provide affordable healthcare solutions is really important.”

4. What is your experience with developing and testing software?

This question can help the interviewer gain insight into your experience with software development and testing. Use examples from previous projects to highlight your skills in this area, such as how you developed a new application or tested an existing one for bugs.

Example: “I have extensive experience developing and testing software solutions. In my last role, I worked on several projects that required me to test software applications for bugs and errors. One of these projects was creating a new system for managing customer service calls. I helped develop the program by writing code and testing it for bugs. After we fixed any issues, I implemented the program so our team could use it.”

5. How would you describe your work style/approach to solving problems?

This question can help the interviewer get a better sense of how you approach your work and what kind of results you’re likely to achieve. Your answer should include specific examples of how you’ve approached similar problems in the past, along with the outcomes you achieved.

Example: “I’m an extremely organized person who likes to plan ahead for any challenges that may arise during my projects. I like to make sure all team members are aware of their responsibilities and when they need to complete them by so we can stay on track. In the event something unexpected happens, I have a system in place where I can quickly assess the problem and find solutions as soon as possible.”