20 Epiq Interview Questions and Answers

Epiq Systems is a legal process outsourcing (LPO) company that provides services in the United States and internationally. If you’re interviewing for a position at Epiq, you can expect to be asked questions about your experience with legal process outsourcing, your knowledge of the company’s services, and your ability to work in a fast-paced environment. To help you prepare for your interview, we’ve compiled a list of sample Epiq interview questions and answers.

Epiq Interview Process

The interview process at Epiq is generally quick and efficient, with most candidates being able to complete the entire process within a few weeks. However, some reviewers noted that the process can be impersonal and that the questions asked during interviews are mostly straightforward. Overall, the experience seems to be positive, with many candidates finding the process to be user-friendly.

1. What are your thoughts on the law industry?

This question is a great way to learn more about the candidate’s knowledge of the law industry and how they feel about it. This can be an opportunity for you to see if they have any experience in the field, or if they are just applying for this position because they need a job.

Example: “I think that the legal industry is one of the most important industries in our country. It’s so important that we have people who understand the laws and regulations of our country and can help others navigate them. I am passionate about helping others find solutions to their problems through the law.”

2. Explain a time when you had to deal with an upset client, how did you handle it?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you can handle a situation where a client is upset with the work you’ve done for them. In your answer, try to show that you have strong communication and problem-solving skills.

Example: “I once had a client who was unhappy with my work because they didn’t receive their documents in time. I apologized for any inconvenience and explained why it happened. Then, I offered to do some extra work at no charge so they could get their documents sooner than expected. The client accepted my offer and was happy with the outcome.”

3. How would you describe yourself as a team member?

This question is an opportunity to show your interviewer that you are a team player. You can describe yourself as someone who works well with others, shares ideas and supports the success of the team.

Example: “I am a highly motivated individual who enjoys working in teams. I believe that teamwork is essential for achieving goals and objectives. As a team member, I always try to share my knowledge and experience with other members of the team. I also like to help my colleagues by providing them with advice or assistance when they need it.”

4. Why do you want to be part of our company?

This question is a great way to show your interest in the company and its values. It also allows you to highlight any research you’ve done on the organization. When preparing for this question, make sure to read through the job description thoroughly and look at the company’s website. This will help you understand what they value most and how you can align with those values.

Example: “I am passionate about helping people, which is why I became a paralegal. Epiq Systems’ mission statement of ‘helping clients achieve their goals by providing exceptional legal services’ really resonates with me. I believe that we can work together to provide excellent service to our clients while supporting each other as colleagues.”

5. How has technology affected the legal field in recent years?

This question allows you to demonstrate your knowledge of the legal field and how it has changed over time. You can use this opportunity to discuss any specific changes that have occurred in recent years, including those related to technology.

Example: “Technology has had a significant impact on the legal field in recent years. For example, many law firms are now using virtual reality (VR) headsets to help clients visualize their case. This is especially helpful for cases involving complex issues or large amounts of money. Another change I’ve noticed is that more lawyers are starting to offer online services. This makes it easier for people who need legal assistance to find an attorney.”

6. If you were speaking with someone who didn’t know anything about Epiq Systems or what we do, how would you explain it?

This question is a great way to test your ability to communicate effectively. It’s important that you can clearly and concisely explain what the company does, who it serves and why its services are beneficial.

Example: “Epiq Systems provides legal process outsourcing (LPO) services for law firms and corporations. LPO allows companies to outsource their non-core functions to third parties so they can focus on more profitable endeavors. Epiq Systems has been in business since 2001 and has over 1,000 employees working from offices across the United States.”

7. Describe a time when you provided excellent customer service.

This question is an opportunity to show your interviewer that you are a team player and can work well with others. When answering this question, it’s important to highlight the importance of teamwork in providing excellent customer service.

Example: “I recently worked on a project where I was responsible for managing client expectations. The project required me to communicate frequently with my team members about updates and changes to our clients’ requests. This helped us ensure we were meeting all of our clients’ needs while also ensuring our own success as a team.”

8. Have you worked on any projects that involved technology?

This question is a great way to learn more about the applicant’s experience with technology and how they apply it in their work. Consider asking this question if you’re looking for someone who has experience working with specific software or hardware, such as Epiq systems.

Example: “I have worked on several projects that involved technology. In my last position, I was responsible for managing our firm’s email accounts and setting up new devices for employees. I also helped develop an online database system for storing client information.”

9. Would you say you are more comfortable working independently or in a group setting?

This question is designed to assess your ability to work in a team setting. In the legal field, you may be required to collaborate with other professionals and clients on projects. Your answer should demonstrate that you are willing to work as part of a team when necessary.

Example: “I am definitely more comfortable working independently than I am in a group setting. However, I understand that sometimes it’s necessary to work collaboratively. For example, at my previous job, I was tasked with creating an outline for a client’s case. I worked with another attorney to develop a plan for how we would present our arguments. While I prefer to work alone, I know that teamwork can lead to better results.”

10. Tell me about a time when you had to work under pressure.

This question is a great way to assess your ability to work under pressure and how you react to it. When answering this question, try to think of an example that showcases your problem-solving skills and the steps you took to resolve the issue.

Example: “When I was working as a paralegal at my previous job, there were times when I had to work late into the night on important cases. One time in particular, I had to finish up some research for a case before the end of the day. I knew if I didn’t get it done by the end of the day, I would have to stay late to complete it. So, I decided to take a short break from my research to grab a cup of coffee. While I was away from my desk, I thought about what else I could do to help me finish the task faster. I remembered that we had a database containing all the information I needed to complete the task. I just needed to find the right search terms to pull out the data I needed. After thinking through the process, I realized I could use Boolean operators to narrow down the results. This saved me hours of research time.”

11. Do you have experience working with sensitive information?

This question is a common one in many industries, including legal. It’s important to show that you understand the importance of confidentiality and how it relates to your work experience.

Example: “I have worked with sensitive information for most of my career. In my last position as an IT specialist at a law firm, I was responsible for maintaining the security of all confidential data on our servers. This included ensuring that only authorized personnel had access to files and folders containing private client information. I also regularly conducted audits to ensure compliance with state regulations.”

12. Give an example of a time when you had to accomplish a big project within a short period of time.

This question is a great way to show your ability to work under pressure and meet deadlines. When answering this question, it can be helpful to mention the steps you took to complete the project on time and how you managed your time effectively.

Example: “In my last position as an attorney at a law firm, I had to prepare for a case that was scheduled to begin in two weeks. The client needed me to review all of the evidence and write a brief within one week so they could submit it to the judge before the trial began. I met with my team and we decided to divide up the research and writing tasks among ourselves. We also set aside specific times each day to focus on our individual assignments. By dividing up the workload and setting realistic goals, we were able to successfully complete the task by the deadline.”

13. How well do you understand court procedures and rules?

This question can help the interviewer determine your knowledge of legal processes and procedures. Use examples from your experience to show that you understand how courts work, including what documents are required for different types of cases.

Example: “I have worked in a law firm for five years, so I am familiar with many court rules and regulations. For example, I know that all pleadings must be filed within 30 days of service or they will be considered late. I also know that if a party fails to comply with any order issued by the court, it may result in sanctions such as fines or default judgment.”

14. We often have multiple projects going on at once, how do you think you would manage that type of environment?

This question is a great way to determine how well you can multitask and prioritize your work. It’s important for employers to know that you’re capable of handling multiple projects at once, as many companies have several clients they need to serve simultaneously.

Example: “I’ve worked in an environment with multiple projects going on at the same time before, so I’m used to it. In my previous position, we had three major projects going on at once, which required us to be very organized and efficient. We were able to manage this by having weekly meetings where we discussed our progress and any issues or concerns we may have had.”

15. What is the most challenging aspect of being a claims analyst?

This question can help the interviewer get a better understanding of your personality and how you handle challenges. When answering this question, it can be helpful to mention an example of a time when you overcame a challenge as a claims analyst.

Example: “The most challenging aspect of being a claims analyst is having to tell someone that their claim was denied. I have always found ways to soften the blow by explaining why the claim was denied and what they could do to improve their chances of getting approved in the future. This helps me maintain good relationships with clients while still doing my job.”

16. What kind of flexibility do you need from your manager/supervisor?

This question can help the interviewer understand how you would interact with your manager or supervisor at Epiq. Your answer should show that you are a team player who is willing to work hard and adapt to different situations.

Example: “I need my manager/supervisor to be flexible in their expectations of me, especially when it comes to deadlines. I am someone who always strives to meet deadlines, but sometimes there are extenuating circumstances that prevent me from doing so. If my manager understands this about me, they will know not to expect me to meet every deadline perfectly.”

17. Are you willing to travel for work if needed?

If the position requires you to travel, employers may ask this question to make sure you’re comfortable with that. If they do, consider how often you would need to travel and if you have any concerns about doing so. You can also mention some of your past experience traveling for work.

Example: “I am willing to travel as needed. In my last role, I was required to travel once a month to meet with clients in person. I enjoyed getting out of the office and meeting new people, but I’m happy to scale back on my travel time if it means working from home more.”

18. Provide an example of a time when you were able to effectively communicate with others.

This question is an opportunity to show your communication skills and how you can work with others. When answering this question, it can be helpful to provide a specific example of when you communicated effectively with someone else or a group of people.

Example: “In my previous role as a paralegal, I was responsible for communicating with clients on a regular basis. One time, I had to communicate with a client who spoke limited English. I used my active listening skills to ensure that I understood what they were saying and asked them to repeat themselves if I didn’t understand something. I also made sure to use simple language so that they could understand me.”

19. Are you interested in pursuing further education in the legal field?

Employers may ask this question to see if you have a passion for the legal field and want to continue your education. If you are currently enrolled in law school, be sure to mention that fact. You can also include any other relevant educational experiences or certifications you have.

Example: “I am passionate about the law and would love to pursue further education in the field. I am currently enrolled in my third year of law school at University of California, Los Angeles. My goal is to graduate with my juris doctorate degree by next summer.”

20. Which area of the law interests you the most (criminal, corporate, etc.)?

This question is a great way to show the interviewer that you have an interest in the legal field and are passionate about your work. When answering this question, it can be helpful to mention a specific case or law that interests you.

Example: “I am most interested in criminal law because I find it fascinating how one person’s actions can affect so many people. In my last role as a paralegal, I worked on a case where a man was accused of stealing from his employer. The company he worked for had surveillance cameras set up throughout their building, which helped us prove our client’s innocence.”