20 EVERSANA INTOUCH Interview Questions and Answers

Eversana InTouch is a global provider of patient engagement solutions. They work with life science companies of all sizes to help them connect with patients and caregivers in more meaningful ways.

If you’re interviewing for a job at Eversana InTouch, you can expect to be asked questions about your experience working with patients, your knowledge of the healthcare industry, and your ability to use technology to engage with patients. To help you prepare, we’ve gathered a list of sample Eversana InTouch interview questions and answers.

EVERSANA INTOUCH Interview Process

The interview process at EVERSANA INTOUCH can vary depending on the position you are applying for. However, most positions will require at least a phone screen with a member of the HR team, followed by one or more in-person or video interviews with members of the department you would be working in. For some positions, you may also be asked to complete a skills test or other assessment. Overall, the interview process is generally positive, with interviewers being friendly and helpful. However, some candidates have reported feeling ghosted after the interview process, with no feedback or explanation given.

1. What is your experience with pharmaceutical sales?

This question is a great way to show the interviewer your experience with pharmaceutical sales and how you can apply it to their company. If you have previous experience, describe what you did in that role. If you don’t have any prior experience, explain why you’re qualified for this position despite not having direct experience.

Example: “I’ve worked as an assistant manager at my local pharmacy for five years now. I started out as a cashier but quickly moved up through the ranks due to my excellent customer service skills and ability to work well with others. In my current role, I manage a team of six employees who help me provide excellent customer service to our customers.”

2. How would you handle a situation where the client was unhappy with your work?

This question can help the interviewer understand how you handle challenges and learn from your mistakes. Use examples of past experiences where you faced a similar situation, learned from it and improved your work or customer service skills.

Example: “In my previous role as an account manager for a marketing agency, I had a client who was unhappy with our campaign results. After meeting with them to discuss their concerns, we decided to start over on the project and create new strategies that would better suit their target audience. We implemented these changes within two weeks and saw significant improvements in the client’s sales by the end of the month.”

3. Tell me about a time when you had to make an important decision without consulting anyone else.

This question can help the interviewer understand how you make decisions and whether you are able to think independently. It can also show them that you have experience making important decisions on your own, which is an essential skill for this role. When answering this question, try to describe a situation in which you made a decision without consulting anyone else but still managed to do so successfully.

Example: “When I was working as a manager at my previous job, there were times when I had to make important decisions without consulting my team. For example, if one of my employees needed to take time off work unexpectedly, I would need to find someone to cover their shifts. In these situations, I always tried to consult with other members of my team before making any final decisions.”

4. How do you think technology will impact the pharmaceutical industry in the future?

This question can help the interviewer get a sense of your knowledge about the industry and how you might fit in. Use examples from your experience to show that you understand the importance of technology in this field.

Example: “I think technology will continue to play an important role in the pharmaceutical industry, especially as it relates to patient care. In my last position, I worked with a team of developers who were tasked with creating a new app for patients to use while they’re waiting for their appointment. The app was designed to give them information about the facility and what to expect during their visit. It also allowed them to schedule future appointments and communicate with our staff.”

5. Why are you interested in working at EVERSANA INTOUCH?

Employers ask this question to learn more about your intentions for applying. They want to know that you are genuinely interested in the position and company, so be sure to highlight any research you’ve done on the organization. If you have a friend or family member who works at EVERSANA INTOUCH, consider mentioning them as someone who encouraged you to apply.

Example: “I am passionate about working with people, especially those who may need extra support. I learned about EVERSANA INTOUCH through my cousin, who is an employee here. She told me how much she loves her job and the work environment, which made me excited to apply.”

6. What do you know about our company?

Employers ask this question to see if you’ve done your research. They want to know that you’re genuinely interested in the company and its goals. Before your interview, read up on the organization’s website or any press releases they may have published. You can also talk with a friend who works there about what it’s like to work for them.

Example: “I’m so excited to be interviewing here today! I did some research on the company before my interview and was really impressed by all of the innovative products you make. I think it’s great that you’re always looking for ways to improve your existing technology. I would love to be part of a team that is constantly innovating.”

7. Describe a project that did not go well, what went wrong and how did you handle it?

This question is a great way to show your problem-solving skills and how you can learn from past mistakes. When answering this question, it’s important to be honest about the mistake you made and explain what steps you took to ensure that you don’t make the same mistake again.

Example: “In my last role as an event planner, I was tasked with organizing a large corporate event for 500 people. The client wanted a specific type of food at the event, but I didn’t order enough food because I thought we could get more if needed. Unfortunately, there wasn’t enough food for everyone, so I had to go back to the restaurant and ask them to send more food over. Luckily, they were able to accommodate us, but I learned that it’s always best to order more than you think you need.”

8. Are you comfortable working independently?

Employers ask this question to make sure you’re comfortable working on your own. They want employees who can work independently, but also communicate with their team members when they need help. Use your answer to show that you are a self-motivated person who is willing to take on new challenges.

Example: “I am very comfortable working independently. I have been doing so for the past five years at my current job and it’s something I enjoy. However, I do understand that there are times where I will need to reach out to my colleagues or supervisors for help. I know how important teamwork is in getting projects done.”

9. Do you have any experience managing teams or projects?

This question can help the interviewer determine your leadership skills and how you might fit into their organization. If you have experience managing a team, describe what responsibilities you had and how you helped your team succeed. If you don’t have direct management experience, you can talk about other leadership roles you’ve held or any projects you managed to highlight your ability to lead others.

Example: “In my previous role as an accountant, I led a small team of three accountants who worked on various projects for clients. We met weekly to discuss our progress and challenges, and we used those meetings to develop strategies for overcoming obstacles. I also regularly reviewed my team members’ work to ensure they were following proper accounting procedures.”

10. Give an example of a time when you were able to successfully persuade someone to see things from your perspective?

This question can help the interviewer determine your communication skills and ability to persuade others. Use examples from previous jobs or personal experiences that highlight your interpersonal skills, such as active listening, problem-solving and conflict resolution.

Example: “In my last job, I had a coworker who was always late for work. This made it difficult for everyone else in the office because we would have to cover their shifts when they were absent. One day, I approached them about the issue and asked if there was anything I could do to help. They told me that they had been having trouble getting up in the morning. We talked more about what they needed and came up with a plan to get them into the office on time every day.”

11. What is your greatest strength/weakness?

This question is a classic interview question that allows you to highlight your strengths and weaknesses. Employers ask this question because they want to know what skills you have, but also how you view yourself. When answering this question, it can be helpful to think about the most important qualities you possess as well as those areas where you could improve.

Example: “My greatest strength is my ability to work with others. I am always willing to help anyone who needs it, even if it means going above and beyond for them. My weakness is that sometimes I get so focused on helping others that I forget to take care of myself. I’m working on making sure I balance both.”

12. What is your experience with CRM software?

This question can help the interviewer determine your experience level with Eversana Intouch and how it compares to other CRM software you’ve used in the past. If you have no prior experience, describe what a CRM is and why it’s important for businesses to use one.

Example: “I’ve worked with several different CRM systems throughout my career, including Salesforce, Hubspot and Microsoft Dynamics. I find that Eversana Intouch has many of the same features as these platforms but also offers some unique benefits, such as its ability to integrate with other business applications.”

13. How long have you worked in marketing?

This question can help the interviewer get to know you better and understand your experience level. If you have a lot of experience, you may be able to answer questions about how you’ve handled certain situations in the past. If you’re new to marketing, you can talk about what you hope to achieve with this role.

Example: “I’ve worked in marketing for five years now. I started as an entry-level marketer but quickly learned that I enjoyed working on campaigns and creating content. In my last position, I was promoted to senior marketer after only two years because of my work ethic and ability to think outside the box.”

14. What do you find most challenging about marketing?

Employers ask this question to see if you have any weaknesses. They want to know that you are aware of your shortcomings and actively working on them. In your answer, try to identify a marketing challenge that you overcame in the past.

Example: “The most challenging part about marketing is finding new ways to reach customers. I find it exciting to come up with new ideas for campaigns and promotions. However, sometimes I feel like I am running out of ideas. To overcome this challenge, I started taking online courses in digital marketing. This helped me learn more about current trends and how to use them to my advantage.”

15. What kind of design programs do you have experience with?

The interviewer may ask this question to see if you have experience with the same programs they use at Eversana Intouch. If you don’t have experience with their specific design program, consider mentioning a similar one that you do know how to use.

Example: “I’ve worked with several different design programs in my career so far, including Adobe Illustrator and Photoshop, CorelDraw and Microsoft Paint. I’m also familiar with InDesign, which is a popular program for creating brochures and other marketing materials.”

16. Have you ever had to deal with difficult clients? If so, how did you handle it?

Employers ask this question to see how you handle conflict. They want to know that you can remain calm and professional when a client is upset or angry. In your answer, explain what steps you took to resolve the situation. Show them that you have excellent customer service skills.

Example: “I once had a difficult client who was unhappy with their order. I listened to their concerns and apologized for any inconvenience they experienced. I then offered to remake their order at no charge. This satisfied the client, and they were happy with the outcome.”

17. How does your previous experience relate to the position you are applying for?

Employers ask this question to learn more about your background and how it relates to the job you are applying for. When answering, try to highlight a few skills or experiences that relate to the position. This can help show the employer that you have what it takes to succeed in the role.

Example: “In my previous role as an administrative assistant, I was responsible for managing calendars and scheduling meetings for executives. In this role, I would be working with multiple departments and individuals, so I am familiar with creating schedules and organizing information. I also understand the importance of communication when coordinating events and projects.”

18. What makes you unique?

Employers ask this question to learn more about your personality and how you can contribute to their team. They want to know what makes you stand out from other candidates, so share a unique skill or talent that you have. You could also talk about an accomplishment that required creativity or problem-solving skills.

Example: “I am very creative, which is why I love working in marketing. In my last role, I helped create the company’s new logo. It was important for me to find a design that would appeal to our target audience while still representing the brand. I worked with a designer to come up with several different options before we found one that everyone loved. The new logo has been successful, and it’s because of my creativity that we were able to make such a big change.”

19. Give an example of a time when you had to use good judgment and logic to solve a problem.

Employers ask this question to see if you have the ability to think critically and solve problems. When answering, it can be helpful to provide an example that shows your problem-solving skills and how they helped you complete a task or project.

Example: “When I was working as a server at a restaurant, there were times when customers would leave without paying their bill. In order to prevent this from happening, I started asking for the credit card before bringing out the food. This way, we could run the card right away and get the payment processed before the customer left. If they didn’t pay, we had proof of them using the card and could call the police.”

20. What are some trends that you think will affect the pharmaceutical industry in the next 5-10 years?

This question can help the interviewer get a sense of your knowledge about current and future trends in the industry. Use examples from your experience to highlight how you stay up-to-date on industry news and changes.

Example: “I think that one trend that will continue is the need for more transparency within the pharmaceutical industry. In my last role, I worked with an organization that was dedicated to increasing transparency between patients and healthcare providers. We were able to create a database where patients could access information about their medications, including possible side effects and interactions with other drugs. This helped patients feel more comfortable asking questions about their treatment plans.”