20 FARFETCH Interview Questions and Answers

When it comes to interviewing for a job at Farfetch, you can expect to be asked questions that assess your skills and experience in the luxury fashion retail industry. In addition, you may be asked questions about your ability to work in a fast-paced environment and to handle customer inquiries and complaints. To help you prepare for your interview, we have compiled a list of sample Farfetch interview questions and answers.

FARFETCH Interview Process

The interview process at FARFETCH can vary depending on the position you are applying for. However, most positions will require at least 3 interviews. The difficulty of the interviews will also depend on the position you are applying for, but they are generally not too difficult. The overall experience of the interview process is generally positive, with many reviewers finding the staff to be friendly and helpful.

1. Tell me about a time you had to be creative in order to solve an issue.

This question can help the interviewer get a better sense of your problem-solving skills and how you use them to complete tasks. Use examples from previous jobs or experiences that highlight your creativity, innovation and ability to adapt to challenging situations.

Example: “In my last role as an ecommerce manager for a large retail company, I had to find ways to increase sales during the holiday season. One way I did this was by creating a new marketing campaign that focused on social media advertising. This helped me reach more customers who were interested in our products and services. It also increased brand awareness among consumers.”

2. What is your experience working with cloud-native applications?

This question can help the interviewer understand your experience with a specific type of application. Cloud-native applications are designed to run on cloud computing platforms, such as Amazon Web Services or Microsoft Azure. They’re also highly scalable and require less maintenance than traditional applications.

Example: “I have worked with several cloud-native applications in my previous role at XYZ Technology Company. I helped develop an enterprise resource planning system that was built using microservices architecture. This allowed us to create separate services for different business functions, which made it easier to scale up when we needed more resources.”

3. If hired, what would be your first steps towards improving the customer service department?

This question is an opportunity to show your knowledge of the company and how you would approach a new role. Use examples from your previous experience that highlight your ability to prioritize customer service, develop relationships with customers and implement strategies for improving customer satisfaction.

Example: “I would start by reviewing all current processes and procedures to ensure they are effective and efficient. I would also create a training program for employees so everyone understands their roles and responsibilities when it comes to providing excellent customer service. Finally, I would hold regular meetings with department heads to discuss any challenges or concerns.”

4. Describe a situation where you worked as part of a team to accomplish something difficult.

This question can help the interviewer learn more about your teamwork skills and how you approach challenges. Use examples from previous work experiences to describe a time when you worked with others to overcome an obstacle or achieve a goal.

Example: “In my last role, I was part of a team that had to meet a tight deadline for a project. We were all working on different aspects of the project, but we needed to collaborate to ensure everything came together in time. The project manager set up weekly meetings where we could discuss our progress and any issues we encountered. This helped us stay organized and ensured we met the deadline.”

5. What do you know about Farfetch’s competitors? How can we differentiate ourselves?

This question can help the interviewer understand your knowledge of the industry and how you might fit in at Farfetch. You can use this opportunity to show that you’re familiar with the company’s competitors, but also highlight what makes Farfetch unique.

Example: “I know that Farfetch has a lot of competition from other online luxury fashion retailers like Net-a-Porter and Mr Porter. However, I think Farfetch is different because it offers more than just clothing. It has an extensive selection of accessories, shoes, bags and home decor items as well. This gives customers more options for their entire wardrobe.”

6. What are some things you would need to consider when implementing new software for the business?

This question is a great way to test your knowledge of the technical aspects of working in IT. Use examples from previous experience to show that you understand how software can affect other systems and processes within an organization.

Example: “I would need to consider the current infrastructure, including any hardware or software we use. I would also want to know what kind of support the company has for new technology. For example, if there isn’t much support available, then it might be better to wait until there’s more help before implementing new software. Another thing I would look at is whether the software will integrate with our existing systems.”

7. Why would our customers choose us over our competitors?

This question is a great way to show your knowledge of the company and its competitors. It also allows you to highlight any unique features that Farfetch offers customers.

Example: “Farfetch has some key advantages over other luxury fashion retailers, including an extensive selection of products from both well-known brands and emerging designers. The site’s search function is also very user-friendly, allowing customers to find exactly what they’re looking for with ease. I’ve used Farfetch in the past when shopping for designer clothing, and it was much easier than navigating through multiple websites.”

8. What type of environment do you work best in?

This question can help the interviewer determine if you would be a good fit for their company culture. When answering this question, it can be helpful to mention what type of environment you enjoy and why. It can also be beneficial to mention any specific traits that make you thrive in certain environments.

Example: “I work best in an environment where I am given autonomy over my projects. I find that when I have more freedom to choose how I complete tasks, I am able to produce higher-quality results. In my last role, I was given a lot of freedom to decide how I completed my daily tasks, which helped me feel more confident in my abilities as a designer.”

9. Talk about a time where you struggled to understand how something works but were able to find the answer through researching and testing.

This question can help the interviewer determine how you approach challenges and solve problems. Use examples from your experience to show that you’re willing to take on a challenge, learn new things and apply what you’ve learned to your work.

Example: “When I first started working in my previous role as an IT specialist, there was a time when I encountered a problem with one of our company’s servers. At first, I wasn’t sure what the issue was, but after researching it for several hours, I realized that the server needed to be rebooted. After rebooting the server, everything worked properly again.”

10. Tell us about your professional strengths and weaknesses.

This question is a common one in interviews, and it’s important to be honest about your strengths and weaknesses. When answering this question, think of two or three professional skills you have that are strong and two or three skills you need to improve on.

Example: “I am very organized and detail-oriented, which helps me stay productive at work. I also enjoy working with customers and helping them find the right products for their needs. My weakness is my ability to multitask. Sometimes I get overwhelmed when there are many things going on at once, so I try to prioritize tasks and delegate whenever possible.”

11. Do you have any experience working with CRM tools like Salesforce or NetSuite?

This question can help the interviewer determine if you have experience with similar tools and how your previous CRM use may apply to working at Farfetch. If you don’t have direct experience, consider discussing a time when you used a CRM tool in your role and how it helped you complete your work more efficiently.

Example: “I’ve worked with Salesforce before, but I prefer using NetSuite because of its ability to integrate with other business software systems. This is helpful for me as an e-commerce specialist because I can easily access data from my inventory management system and customer relationship management system.”

12. Have you ever used Zendesk before?

This question is a great way to see if the company uses Zendesk, an online customer service software. If they do, you can talk about your experience with it and how you used it in previous roles.

Example: “I have used Zendesk before at my last job as a customer service representative. I found that using this software was very helpful because it allowed me to keep track of all of my customers’ issues and questions. It also helped me stay organized and gave me access to training videos on how to use the software.”

13. What types of projects have you worked on that required collaboration from multiple teams?

This question can help the interviewer understand how you work with others and your ability to collaborate. Describe a time when you worked on a project that required collaboration from multiple teams, including what types of teams were involved and how you helped facilitate communication between them.

Example: “At my current position, I have worked on projects where we needed to collaborate with other departments within our organization as well as external vendors and suppliers. For example, in one instance, we had to coordinate with our marketing team to create an ad campaign for a new line of products while also working with our vendor to ensure they could meet the production demands of the company. In these situations, I make sure to communicate clearly with all parties involved so everyone understands their role.”

14. Can you describe a project you have worked on that involved troubleshooting and fixing issues with existing code?

This question is an opportunity to show your problem-solving skills and ability to work with existing code. When answering this question, it can be helpful to describe a specific instance where you had to troubleshoot issues in the past and how you fixed them.

Example: “In my last role as a developer, I worked on a project that required me to update the company’s website. The previous developer left the company before finishing the project, so I was tasked with updating the site’s code to make sure it functioned properly. After reviewing the code, I found several errors that needed to be fixed. I spent time researching solutions for each issue and implemented new code to fix the problems.”

15. FARFETCH wants to become the world leader in online luxury fashion retail by offering customers a truly personalized shopping experience. How will you help us achieve this goal?

This question is an opportunity to show your knowledge of the company’s goals and how you can help them achieve them. Use examples from your previous experience that highlight your ability to work with a team to accomplish goals.

Example: “I believe that Farfetch has already achieved this goal by offering customers a unique shopping experience through its curated selection of luxury brands, customer reviews and personalized recommendations. I would continue to support this goal by using my data analysis skills to identify trends in customer preferences and use these insights to create more relevant content for the website.”

16. Give an example of a time when you took initiative at work.

This question is an opportunity to show your potential employer that you are a self-starter and can take on challenges. When answering this question, it can be helpful to think of a time when you took initiative in your previous role and the positive results that followed.

Example: “In my last position as a marketing manager at a tech company, I noticed that our social media presence was lacking. We had accounts on all major platforms but weren’t engaging with followers or posting content regularly. I brought up the issue during a team meeting and proposed we hire someone part-time to manage our social media accounts. The team agreed, and we hired a new employee who helped us increase engagement by 30%.”

17. When was the last time you learned something new?

This question can help the interviewer get a sense of your ability to learn new things and adapt to change. Use examples from your previous job or educational experience that show you’re open to learning more about your field, company or industry.

Example: “I recently learned how to use Google Sheets for budgeting purposes at my last job. I was able to create a spreadsheet with formulas that automatically calculated expenses and income based on our sales data. This helped me understand how to use spreadsheets in my daily work and gave me an opportunity to expand my knowledge of technology.”

18. We want our employees to always continue learning. What are you doing currently to improve yourself?

This question can help the interviewer get a better idea of your commitment to personal growth. Highlight any certifications you’ve earned, courses you’re taking or books you’re reading that are helping you grow as a professional.

Example: “I’m currently enrolled in an online course on e-commerce marketing. I find it fascinating how different brands use social media and SEO to market their products. I think this knowledge will be beneficial for me when working with clients who have similar goals.”

19. Do you think you could handle the fast-paced environment at FARFETCH?

The interviewer may ask this question to see if you’re ready for the fast-paced environment of a startup. If you’ve worked in a startup before, share your experience with handling a high volume of work and meeting deadlines. If you haven’t worked at a startup before, explain how you would adapt to the company’s culture.

Example: “I think I could handle the fast-paced environment at FARFETCH because I’m used to working in startups. At my last job, we had to meet tight deadlines every day, so I know what it takes to get things done quickly. I also have excellent time management skills that help me stay focused on important tasks.”

20. What makes you unique compared to other candidates applying for this position?

Employers ask this question to learn more about your personality and how you can contribute to their company. To answer this question, think of a unique skill or experience that makes you stand out from other candidates. You could also talk about an accomplishment that shows you are ready for the job.

Example: “I am passionate about fashion and have been following Farfetch since I was in high school. This passion led me to start my own blog where I share my style tips and reviews on different luxury brands. My blog has gained quite a large following, which is why I believe I would be a great fit for this position.”