20 Hawaiian Airlines Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Hawaiian Airlines.

When interviewing for a position with Hawaiian Airlines, you can expect to be asked questions specific to the company and the airline industry. This guide will provide you with some sample questions and answers to help you prepare for your interview.

Questions about Hawaiian Airlines may include topics such as the company’s history, its focus on customer service, and its plans for future growth. You may also be asked about your experience in the airline industry and your knowledge of Hawaiian culture and customs.

Preparing for your interview with Hawaiian Airlines will help you make a good impression and increase your chances of being hired.

Hawaiian Airlines Interview Process

The interview process at Hawaiian Airlines can vary depending on the position you are applying for. For flight attendant positions, applicants will go through a series of three interviews. The first interview is a group video call with other candidates, followed by a second in-person interview, and finally, a third in-person interview with just two interviewers. For customer service positions, the interview process may include a phone interview, an in-person group interview, and an in-person final interview. Aircraft mechanic positions may require a phone interview and a second in-person interview. Marketing intern positions may involve a phone interview with a recruiter and a second interview with the marketing team. Financial planning and analysis positions may have multiple rounds of interviews, starting with HR and then progressing to the hiring manager, peer panel, and manager again. Business analyst positions may also have multiple interviews, including one with HR, one with the prospective manager, one with a peer panel, and one with the manager. Airport guest service agent positions may have a multi-step interview process that includes a phone interview with a recruiter and an office interview with the hiring manager. A&P mechanic positions may require a phone interview and a Google Meet group interview. Director positions may involve a phone interview, a group

1. Why do you want to work at Hawaiian Airlines?

This question is an opportunity to show your enthusiasm for the job and how you can contribute to the company. When answering this question, it’s important to be honest about why you want to work at Hawaiian Airlines. You should also highlight any specific skills or experiences that make you a good fit for the role.

Example: “I have always been fascinated by aviation, so I am excited to get the chance to work in this industry. I believe my customer service experience makes me a great candidate for this position. I would love to use my communication skills to help passengers feel comfortable on their flights.”

2. How would you handle a situation where you had an irrate customer?

This question can help the interviewer determine how you handle conflict and whether or not you have experience dealing with irate customers. In your answer, try to highlight your problem-solving skills and ability to diffuse a situation.

Example: “I once had an irrate customer who was upset because we were running late for his flight. I listened to what he had to say and explained that there was nothing I could do about it but that I would be happy to give him a voucher for another trip at no charge if he wanted to reschedule. He accepted my offer and calmed down.”

3. What makes you qualified for the position?

Employers ask this question to learn more about your qualifications and how they relate to the job. Before you go into an interview, make sure you thoroughly read through the job description so that you can reference specific skills or requirements in your answer.

Example: “I have five years of experience as a customer service representative, which has given me plenty of opportunity to develop my communication and problem-solving skills. I am also highly organized and detail-oriented, which makes it easy for me to keep track of multiple tasks at once. Finally, I am passionate about helping others, which is why I chose a career in customer service.”

4. Tell me about a time that you worked well with someone who was very different from you.

This question can help an interviewer learn more about your ability to work with a diverse group of people. When answering this question, it can be helpful to mention someone who is different from you in terms of personality or background and how you were able to collaborate successfully.

Example: “At my previous job, I worked with a coworker who was very quiet and introverted. While I am typically quite talkative, I learned that sometimes it’s best to let them do their own thing and not try to force conversation. If they needed something, I would ask if they wanted any help, but otherwise I would leave them alone. This helped me respect their space while still being friendly.”

5. Would you be willing to relocate?

If you’re interviewing for a position with Hawaiian Airlines, it’s likely that the company would want to know if you’d be willing to relocate. This is because they have many positions available on their website that are located in Honolulu, Hawaii. If you’re not currently living in Hawaii and don’t plan to move there, you should let them know this during your interview so they can find someone who is willing to relocate.

Example: “I’m happy to relocate anywhere within the United States as long as I get paid for my relocation expenses. I’ve lived in California all of my life but am open to moving somewhere new.”

6. Do you have any experience working in a high-pressure environment?

The interviewer may ask this question to learn more about your ability to handle stress and pressure. High-pressure environments can include working with tight deadlines, managing multiple projects at once or having a lot of responsibility. When answering this question, it can be helpful to describe a time when you were able to perform well in a high-pressure situation.

Example: “In my previous role as an account manager, I was responsible for managing the accounts of several large clients. This meant that I had to work quickly to ensure all client needs were met while also ensuring our company’s sales goals were achieved. While this was challenging at times, I learned how to manage my time effectively so I could meet all of these objectives.”

7. Tell me about your customer service experience.

Hawaiian Airlines is looking for candidates with a strong customer service background. This question allows you to highlight your experience and how it can benefit the company.

Example: “I have worked in customer service for five years, starting as a call center representative at my current company. I’ve also worked as an online chat operator and helped customers over the phone. In all of these positions, I learned that providing excellent customer service is about more than just answering questions or solving problems. It’s about building relationships with our customers so they feel comfortable reaching out to us when they need help.”

8. Describe a time where you were able to manage multiple tasks and projects simultaneously.

This question is designed to assess your ability to manage multiple projects and tasks at once. This skill is important for employees in customer service roles, as they may need to handle several customers at the same time.

Example: “In my previous role as a receptionist, I was responsible for answering phones, scheduling appointments and greeting clients. While these are all different responsibilities, I learned how to prioritize them so that I could complete each task efficiently. For example, if I had an incoming call while helping a client with their appointment, I would politely end our conversation and answer the phone. Then, after finishing the call, I would return to assisting the client.”

9. Do you have a flexible schedule?

Hawaiian Airlines is a 24-hour operation, so you’ll need to be available for shifts that may start at any time of the day. The interviewer wants to make sure you’re willing to work these hours and have the flexibility in your schedule to do so.

Example: “I am happy to work whatever hours are needed to get the job done. I know that working with an airline means having a flexible schedule, so I’m prepared to take on this challenge. In my last position, I worked rotating shifts, which meant sometimes starting early and other times staying late. I enjoy being able to switch up my schedule, as it keeps things interesting.”

10. What are some of the challenges you see facing the airline industry over the next few years?

This question can help the interviewer get a better idea of your understanding of the industry and how you might approach challenges. Use examples from your previous experience to highlight your critical thinking skills, problem-solving abilities and ability to work in a team environment.

Example: “I think one of the biggest challenges facing the airline industry is finding qualified pilots. I’ve seen this firsthand at my current job where we have had to hire new pilots due to retirements or other reasons. It’s important that airlines find ways to attract more people into the field so they can continue to provide safe and reliable transportation.”

11. Can you tell me about a time when you went above and beyond for a customer?

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a specific situation where you went above and beyond for a customer and how it helped them or made their experience more positive.

Example: “When I was working as a server at a restaurant, one of my tables had an allergy to seafood. They ordered a steak but asked if there were any other options on the menu they could order instead. I looked through all of our dishes and found another dish that would work well for them. The manager approved my suggestion, and the customer enjoyed their meal.”

12. What is your greatest strength?

Employers ask this question to learn more about your personality and how you would fit in with their team. When answering, think of a strength that is relevant to the job description or one that will help you succeed in the role.

Example: “My greatest strength is my ability to work well under pressure. I have experience working as part of a large team where we had tight deadlines, so I am used to prioritizing tasks and getting them done on time. In fact, I find it motivating when there are challenges ahead because I know I can overcome them.”

13. What kind of computer skills do you have?

The interviewer may ask this question to learn about your computer skills and how they relate to the job. If you have experience using a specific software program, mention it in your answer. You can also talk about any other computer skills that are relevant to the position.

Example: “I am familiar with Microsoft Office programs like Word, Excel and PowerPoint. I’ve used these programs for my previous jobs, so I’m comfortable creating documents, spreadsheets and presentations. I also know how to use social media platforms like Facebook and Twitter, which is helpful when communicating with customers.”

14. Are you comfortable changing your schedule on short notice?

Hawaiian Airlines is a 24/7 operation, and they may ask this question to see if you’re flexible enough to work different shifts or days. If you have experience working in a similar environment, share that with the interviewer.

Example: “I’ve worked for several airlines where we had to change our schedules on short notice due to weather conditions or other factors. I’m comfortable doing so because it’s part of the job. In fact, I enjoy being able to help my team members by swapping shifts when needed.”

15. What has been your biggest achievement so far?

This question is a great way to learn more about your potential colleague and their background. It’s also an opportunity for you to share something that makes you proud, which can help the interviewer get to know you better.

Example: “My biggest achievement so far has been my ability to work well with others. I’ve always had a passion for teamwork, and it’s one of the reasons why I became a flight attendant in the first place. I love being able to support my fellow crew members and passengers, and I’m excited to continue doing this at Hawaiian Airlines.”

16. If hired, how will you contribute to our mission of providing quality customer service?

Hawaiian Airlines is committed to providing excellent customer service. This question helps the interviewer assess your understanding of their company’s values and goals. Use examples from your previous experience that show you can deliver on this commitment.

Example: “I am passionate about helping customers have a positive experience with our airline. I believe in going above and beyond for my passengers, whether it’s answering questions before they ask or finding them an alternate flight if there are any issues. In my last position, I helped a passenger who missed her connecting flight by booking her into a hotel room so she could rest until her new flight. She was very grateful, and I know that kind of personal attention makes a big difference.”

17. What did you like/dislike most about your previous job(s)?

This question is designed to give the interviewer insight into your work history and how you feel about it. It can also help them determine if there are any major differences between your previous job and this one.

Example: “I enjoyed my last position, but I was ready for a change of pace. The company culture was great, but I wanted more responsibility. Hawaiian Airlines has an excellent reputation in the industry, so I applied here because I knew that they were looking for someone with my skills.”

18. Are you familiar with the duties of a flight attendant?

The interviewer may ask this question to assess your experience with the responsibilities of a flight attendant. If you have previous experience, share what you did in that role and how it prepared you for this position. If you don’t have any prior experience, explain why you’re interested in learning more about the job duties.

Example: “I’ve worked as a server at several restaurants throughout my career, so I understand the importance of providing excellent customer service. In fact, I think working as a flight attendant would be an interesting opportunity to apply those skills. I’m excited to learn more about the requirements of this position.”

19. Have you ever had a conflict with a coworker or manager, what happened and how did you resolve it?

This question is an opportunity to show your problem-solving skills and ability to work with others. When answering this question, it can be helpful to mention a specific example of how you resolved the conflict and what steps you took to resolve it.

Example: “I once had a disagreement with my manager about our company’s social media strategy. I felt that we should focus more on Instagram because of its popularity among millennials, but my manager disagreed. We discussed our opinions for over 30 minutes before deciding to split up our marketing budget between Facebook, Twitter and Instagram.”

20. Which shift are you available to work?

This question is a way for the interviewer to learn more about your availability and schedule. It’s important to be honest with your answer, but you can also use this opportunity to show that you’re flexible and willing to work any shift if needed.

Example: “I’m available to work any of the three shifts Hawaiian Airlines offers. I understand that there are times when employees need to switch their schedules, so I am open to working different hours as needed.”


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