16 Hotel Supervisor Skills for Your Career and Resume

Hotel supervisors are responsible for the overall operation of a hotel or motel. They ensure that the property is well-maintained, guests are satisfied, and staff is properly trained. Hotel supervisors must have a variety of skills to perform their duties effectively. If you’re interested in becoming a hotel supervisor, learning about the necessary skills can help you prepare for this rewarding career.

Housekeeping

Housekeeping skills are important for a hotel supervisor because they help you maintain the cleanliness of your hotel. You might be responsible for overseeing housekeepers who clean rooms and ensuring that they complete their duties satisfactorily. Housekeeping skills also include laundry management, which is an essential part of maintaining a large hotel’s cleanliness.

Property Management Systems

Hotel supervisors need to be familiar with property management systems, which are software programs that help hotel staff track and manage guest information. These systems allow you to keep track of reservations, guest preferences and room assignments. They also allow you to generate reports on revenue, expenses and employee performance. You can use these reports to make informed decisions about how to improve the hotel’s operations.

Security

Security is the ability to maintain order and safety in a public space. Hotel supervisors are responsible for ensuring that their hotel maintains a safe environment for its guests, so it’s important that they have strong security skills. This includes knowing how to handle emergencies, such as fires or medical situations, and maintaining a secure cash room where money is kept.

Room Service

Room service is the ability to provide guests with food and drink from their rooms. This can include preparing meals in the kitchen, delivering them to guest rooms and cleaning up after a meal. Room service supervisors are responsible for ensuring that all orders are filled correctly and delivered on time. They also ensure that employees working in the kitchen have everything they need to prepare meals.

Customer Service

Customer service skills are important for hotel supervisors because they help you provide a positive experience for your guests. You may need to answer questions, solve problems and ensure that the customer is satisfied with their stay. Customer service skills can also help you work with employees who have different personalities or styles of leadership.

Communication

Communication is the ability to convey information clearly and concisely. Hotel supervisors must be able to communicate with their staff, guests and other departments in a way that ensures everyone understands one another. This can include written communication such as emails or text messages, verbal communication through phone calls or face-to-face meetings and even nonverbal communication like body language.

Guest Services

Guest service skills are important for a hotel supervisor to have because they help you provide excellent customer service. You might use these skills when interacting with guests over the phone, in person or through email. For example, if a guest has an issue with their room, you can resolve it by using your guest service skills and ensuring the guest is happy with the outcome.

Food & Beverage

Food and beverage service is a large part of the duties of a hotel supervisor. You may be responsible for overseeing food preparation, serving meals to guests and ensuring that all kitchen staff are following proper health regulations. Your ability to manage these tasks can help you become a successful hotel manager.

You also need to know how to serve food and drinks in order to supervise employees who work in food and beverage services. For example, if an employee calls out sick, you might have to fill in as a server or bartender.

Decision Making

Hotel supervisors must be able to make quick decisions when necessary. They may need to decide which employee should work a shift, how to handle customer complaints and what steps to take if an emergency occurs. Making the right decision can help them maintain order in their hotel and keep their guests safe. It’s also important for hotel supervisors to know when they need to ask for help from other employees or managers.

Organization

Organization is the ability to keep track of multiple tasks and responsibilities. Hotel supervisors often have many duties, including overseeing employees, maintaining records, handling customer service requests and ensuring that guests are satisfied with their stay. Having strong organizational skills can help you manage your time effectively and ensure that all hotel operations run smoothly.

Front Desk Operations

Front desk operations are a large part of the duties of a hotel supervisor. You may be responsible for greeting guests, checking them in and out, answering phone calls, resolving customer service issues and handling payments. Having strong front desk skills can help you manage your team effectively and ensure that all guest needs are met.

Concierge

Concierge skills are important for hotel supervisors because they help you provide excellent customer service. Concierge skills include greeting guests, answering questions and resolving issues. You can also use concierge skills to make connections with guests so that you can anticipate their needs and ensure they have a positive experience at the hotel.

Maintenance

Hotel supervisors must be able to perform maintenance tasks on the hotel’s equipment and facilities. This includes repairing or replacing broken items, cleaning out fireplaces, changing air filters in HVAC systems and maintaining plumbing fixtures. You may also need to repair electrical issues, fix computer software problems and make minor adjustments to ensure all equipment is working properly.

Event Planning

Hotel supervisors often oversee the planning and execution of events at hotels, such as weddings or conferences. They may be responsible for scheduling staff members to work during these events, ensuring that all necessary equipment is available and overseeing any other aspects of event planning. Hotel supervisors who have strong event-planning skills can help ensure that hotel events run smoothly.

Leadership

Hotel supervisors often have to lead their team in completing tasks and projects. They may also need to motivate their employees, which requires strong leadership skills. Hotel supervisors should be able to delegate responsibilities effectively and ensure that everyone on the team understands their role. They can then use their leadership abilities to encourage their team members to work together and complete their duties.

Problem Solving

Problem solving is the ability to identify and address issues that may arise in your work. Hotel supervisors often use problem-solving skills when handling customer complaints, scheduling staff or resolving workplace conflicts. You can practice this skill by analyzing situations and finding solutions quickly. For example, if a guest complains about an unsatisfactory room, you can find out what caused their dissatisfaction and take steps to ensure it doesn’t happen again.

How Can I Learn These Hotel Supervisor Skills?

There are a few ways that you can learn the necessary skills to become a hotel supervisor. One way is to get a degree in hospitality or hotel management from a college or university. This will give you the theoretical knowledge and background needed to be successful in this role. Another way is to gain experience working in a hotel in various positions such as housekeeping, front desk, or food and beverage. This will give you the practical experience needed to understand the day-to-day operations of a hotel. Finally, it is important to have strong communication, customer service, and leadership skills. These skills are essential in any supervisory role and can be learned through experience, training, or education.