To view your Empower virtual card number, open the Empower app, tap on your card or the card section of your account dashboard, and look for an option to reveal or show your card details. The exact label varies depending on your app version, but the virtual card number, expiration date, and CVV are all accessible from within the app once your Empower Card has been issued to your account.
Finding Your Card Details in the App
Empower keeps your virtual card information inside the mobile app rather than sending it by email or text. After logging in, navigate to the card tab or the section of the app that displays your Empower Card. You should see a visual representation of your card on screen. Tap on the card image or look for a “Show card number” or “View card details” option. The app will typically ask you to verify your identity with Face ID, Touch ID, or your passcode before revealing the full 16-digit card number, expiration date, and three-digit CVV.
Once revealed, you can copy the number directly to use it for online purchases, bill payments, or to add to a digital wallet like Apple Pay or Google Pay. The details usually stay visible for a short window before the app hides them again for security.
If You Don’t See a Virtual Card Option
Your virtual card number only appears after Empower has fully set up your card. If you recently opened your Empower Cash account, the card may still be in the process of being issued. Make sure your account is fully verified, including identity verification and any required funding steps. Until those are complete, the card section of the app may appear inactive or missing.
Also confirm you’re running the latest version of the Empower app. Older versions occasionally have display issues that a simple update resolves. If the card tab still doesn’t show your details after updating, force-close the app and reopen it, or log out and log back in. These steps refresh your account data and often fix minor glitches.
Using Your Virtual Card Before the Physical Card Arrives
One of the main reasons people search for their virtual card number is that their physical Empower Card hasn’t arrived yet. The virtual card is designed to bridge that gap. You can use it immediately for online shopping, subscription services, and anywhere that accepts card-not-present transactions. Simply enter the virtual card number, expiration, and CVV at checkout just as you would with a physical card.
To use it in stores before your physical card shows up, add the virtual card to Apple Pay or Google Pay through your phone’s wallet app. You’ll need the card number, expiration, and CVV from the Empower app to complete the setup. Once added, you can tap to pay at any contactless terminal.
Contacting Empower Support
If you’ve verified your identity, updated the app, and still can’t locate your virtual card number, reach out to Empower’s support team through the in-app chat or help section. They can confirm whether your card has been issued and troubleshoot any account-level issues preventing the card details from displaying. Response times through the app’s chat tend to be faster than email.