20 Included Health Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Included Health.

As a company that is focused on raising care equality for LGBTQ+ employees, Included Health knows that it is important to ask questions that are specific to the needs of this community. In an interview, this means asking questions about an applicant’s experience with and knowledge of LGBTQ+ healthcare issues.

Asking these types of questions will help to ensure that Included Health is hiring employees who are best suited to provide care for LGBTQ+ patients. In turn, this will help to improve the quality of care that LGBTQ+ patients receive from Included Health.

Some examples of questions that Included Health might ask in an interview include:

– What is your experience with providing healthcare to LGBTQ+ patients? – What do you know about the unique healthcare needs of LGBTQ+ patients? – How do you think healthcare providers can best meet the needs of LGBTQ+ patients? – What are your thoughts on the importance of providing culturally competent care to LGBTQ+ patients?

By asking questions like these, Included Health can get a better sense of an applicant’s qualifications and whether they will be a good fit for the company.

Included Health Interview Process

The interview process at Included Health can vary depending on the position you are applying for. However, most positions will require at least a phone screen with a recruiter, followed by one or more interviews with members of the team. For some positions, there may also be a written exercise or a mock patient call. Overall, the interview process is thorough and can be quite lengthy.

1. What would you do if a patient did not know how to use the Included Health platform?

This question can help interviewers understand how you would handle a challenging situation. In your answer, try to highlight your problem-solving skills and ability to educate others.

Example: “If a patient did not know how to use the Included Health platform, I would first ask them if they have used any other healthcare platforms before. If so, I would explain that this one is very similar. If they haven’t used another platform before, I would walk them through each step of using the Included Health app or website. I am familiar with many different types of technology, so I feel confident in my ability to teach patients how to use our system.”

2. How do you feel about working with people in the LGBTQ+ community?

This question is a great way to see how an applicant feels about working with the LGBTQ+ community. This can be especially important for companies that have many employees in this community, as it shows they are comfortable and welcome.

Example: “I am very proud of my identity as a gay man, so I would feel honored to work with other members of the LGBTQ+ community. I believe that everyone deserves equal care, regardless of their sexual orientation or gender identity. I think it’s important to show our support for these individuals by providing them with quality healthcare.”

3. Tell me about your experience working with patients and providing care plans for them.

This question is a great way to show your interviewer that you have experience working with patients and providing care plans. Use examples from previous jobs or volunteer experiences where you helped someone develop a plan for their healthcare needs.

Example: “In my last position, I worked as an assistant nurse at a local hospital. My primary responsibility was helping the nurses provide care to patients in need of medical attention. One patient I assisted had diabetes and needed help managing his blood sugar levels. We developed a care plan together that included diet changes, exercise routines and medication schedules.”

4. Give an example of a time when you went above and beyond for a customer/patient.

This question is a great way to show your interviewer that you are willing to go the extra mile for others. When answering this question, it can be helpful to think of a time when you helped someone who was in need or went above and beyond to help a customer.

Example: “When I worked at my previous job, we had a patient who came into our office with a lot of questions about their health. They were unsure if they should take certain medications, how often they should take them and what side effects they could expect. After talking with them for a while, I realized that they didn’t have anyone else to talk to about these things. So, I offered to call some specialists on their behalf so they could get more information.”

5. Describe a situation where you had conflict with another person, how did you handle it?

This question is a great way to see how you handle interpersonal conflict. It’s important that your answer shows the interviewer that you can resolve conflicts in a positive and professional manner.

Example: “I once had a disagreement with my manager about an assignment I was given. Instead of speaking up right away, I waited until we were alone to speak with her. I told her that I felt like the assignment she gave me wasn’t challenging enough for my skill level. She listened to what I said and asked if there was anything else I wanted to add. I told her that I would love more opportunities to work on projects related to social media marketing. She agreed to give me additional assignments related to social media marketing.”

6. Do you have any experience using electronic health records?

This question is a great way to determine the applicant’s comfort level with technology and their ability to learn new systems. If you’re looking for someone who can adapt quickly, consider hiring someone who has experience using electronic health records.

Example: “I have used electronic health records in my previous position as an office manager at a family practice. The doctor was very tech-savvy and wanted to implement electronic health records into his practice. I helped him find a system that would work best for his practice and trained all of our staff on how to use it.”

7. Do you think that you could help educate our clients on the benefits of telehealth?

This question is a great way to determine if the candidate has experience with telehealth and how they feel about it. If you have no experience with telehealth, you can still answer this question by explaining your interest in learning more about it.

Example: “I think that telehealth is an amazing resource for healthcare providers because it allows them to provide care to patients who may not be able to make it into their office. I’ve worked with several telehealth companies in the past, so I’m familiar with the benefits of using telehealth as well as some of the challenges.”

8. If hired, what would be your approach to explaining the benefits of Included Health to potential customers?

This question is an opportunity to show your sales and marketing skills. Your answer should include a specific example of how you would approach this task, including the steps you would take to educate potential customers about the benefits of Included Health.

Example: “I would start by explaining what Included Health does for employees and their families. I would then explain that it’s free to enroll in our program and that we offer many different types of coverage plans. I would also emphasize that we are constantly working on new ways to improve our platform and provide better care options for our users.”

9. Have you ever acted as a case manager for patients before?

This question is a great way to show your interviewer that you have experience in the healthcare industry and can apply it to this role. If you haven’t worked as a case manager before, consider describing another similar role where you helped patients or clients with their care needs.

Example: “I’ve never had the opportunity to work as a case manager for patients, however I did serve as an administrative assistant at my last job where I assisted doctors with scheduling appointments, answering patient calls and helping them manage their schedules. This experience has given me valuable insight into how to help LGBTQ+ employees navigate their healthcare options.”

10. What is your opinion on healthcare systems today?

This question is a great way to gauge your thoughts on the current healthcare system and how you would improve it. In your answer, explain what you think are the biggest issues with the current system and how you would fix them.

Example: “I believe that the biggest issue in today’s healthcare system is the lack of equality for LGBTQ+ patients. I have seen many instances where my friends or family members were denied care because they identify as LGBTQ+. As an ally myself, I know that there are many allies who want to help their LGBTQ+ employees but don’t know how. That’s why I am so excited to work at Included Health, which provides a platform for allies to learn more about the LGBTQ+ community and provide better care for their employees.”

11. Why is documentation important in healthcare?

This question is an opportunity to show your interviewer that you understand the importance of documentation in healthcare. Use examples from your experience to explain why it’s important and how you ensure accurate records.

Example: “Documentation is essential for patient care because it allows medical professionals to refer back to previous notes when treating patients. In my last role, I was responsible for entering all patient information into our electronic health record system. This included demographic information like age, gender and race as well as any allergies or medications they were taking. It also included a detailed history of their symptoms and what brought them to the office.”

12. Do you prefer working alone or in groups?

This question can help an interviewer determine how you might fit into a team. Your answer should show that you are comfortable working with others and enjoy collaboration.

Example: “I prefer to work in groups because I find it more efficient than working alone. However, I am also very independent and self-motivated, so I don’t need constant supervision or feedback from my manager. I like to take on projects independently and then collaborate with my colleagues when I have questions or need advice.”

13. Are you comfortable completing administrative tasks?

Administrative tasks are a part of any job, and the interviewer may want to know if you’re willing to complete them. Show that you can be an asset in completing these tasks by highlighting your organizational skills and attention to detail.

Example: “I am very comfortable with administrative tasks because I enjoy organization and keeping track of details. In my last role, I was responsible for managing our company’s social media accounts, which required me to post content on a regular basis. I also had to respond to comments and direct messages from followers. I enjoyed this responsibility because it gave me an opportunity to interact with our customers.”

14. Would you consider yourself knowledgeable about sexual orientation and gender identity?

This question is a great way to assess an applicant’s knowledge of LGBTQ+ issues and how they feel about them. This can be especially important for companies that are looking to hire someone who will help their company become more inclusive.

Example: “I am very familiar with sexual orientation and gender identity, as I have been working in the healthcare industry for over five years now. In my previous position, I was responsible for training new employees on LGBTQ+ terminology and best practices when it comes to treating patients. I believe that all healthcare professionals should be knowledgeable about these topics.”

15. When was the last time you learned something new?

This question can help the interviewer get a sense of your ability to learn new things and adapt to change. Use examples from your previous experience that show you’re open to learning more about the company, industry or healthcare in general.

Example: “I recently attended a seminar on how to better communicate with patients who have anxiety. I found it really interesting because I’ve worked with many anxious patients before, but this helped me understand some different techniques for helping them feel more at ease. I think this knowledge could be helpful when working with LGBTQ+ employees who may be nervous about coming out.”

16. What are some medical conditions that you have treated in the past?

This question is a great way to show your knowledge of the medical field and how you can apply it to help others. When answering this question, try to focus on conditions that are common in the LGBTQ+ community.

Example: “I have treated many patients with HIV/AIDS in my previous position as an ER nurse. I was able to provide them with compassionate care while also helping them understand their diagnosis and treatment options. This helped me build strong relationships with my patients and provided them with the support they needed during such a difficult time.”

17. Do you consider yourself to be culturally competent?

This question is a great way to determine how much the candidate knows about LGBTQ+ healthcare and what their experience has been with it. It’s also an opportunity for you to share your company’s culture, so be sure to highlight any unique aspects of your business that may appeal to potential employees.

Example: “I am very culturally competent when it comes to LGBTQ+ care. I have worked in several hospitals where we had specific clinics dedicated to serving this community. I’ve seen firsthand how important it is to provide safe spaces for patients who are often marginalized by society. In my last position, I was able to help develop a new program that provided free mental health services to our staff members.”

18. Describe a recent development in the healthcare industry.

This question allows you to show your knowledge of the healthcare industry and how it’s changing. You can use this opportunity to discuss a recent development that has impacted your career or interests in some way.

Example: “I recently read about an app called MindBody, which is designed to help patients find doctors who are LGBTQ+ friendly. I think this is a great idea because many people don’t feel comfortable asking their doctor if they’re accepting of the LGBTQ+ community. This app would allow them to search for a provider based on their sexual orientation and gender identity.”

19. How well do you work under pressure?

Employers ask this question to see if you can handle a fast-paced work environment. They want to know that you are able to complete tasks quickly and efficiently, even when there is pressure to meet deadlines or quotas. In your answer, explain how you stay calm under pressure and prioritize your tasks effectively.

Example: “I am very organized and efficient with my time, so I have no problem working under pressure. When I feel like I’m getting behind on a project, I take a few minutes to assess what needs to be done and create a plan for completing it. This helps me stay focused and get back on track.”

20. What kind of training do you need to be successful at this job?

This question is a great way to show your interest in the role and how you plan to succeed. When answering this question, it can be helpful to mention any specific skills or knowledge that will help you perform well in this position.

Example: “I have experience working with technology as an IT specialist, so I am confident I could learn new software quickly. However, I also understand that Included Health uses proprietary software, so I would need additional training on that system. I am excited to learn more about the company’s unique needs and work hard to integrate myself into the team.”


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