Junior Salesforce Administrator Resume Example & Writing Guide

Use this Junior Salesforce Administrator resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As a junior Salesforce administrator, you’ll be in charge of day-to-day system maintenance, troubleshooting issues, and implementing changes based on your company’s needs. You’ll also be in charge of implementing new features based on customer feedback and working with other teams to integrate those features into your company’s systems.

Junior Salesforce administrators tend to work with a small team on projects that require high levels of collaboration across departments. They also work in fast-paced environments where new projects are being started or completed every day. So if you thrive in chaotic environments with lots of moving pieces, this job could be a great fit for you.

Here are some tips and an example to help you write a compelling resume for this role.

Mary Thompson
Houston, TX | (123) 456-7891 | [email protected]

Salesforce administrator with 2 years of experience and a degree in computer science. Skilled in developing and managing Salesforce applications, automating business processes, and streamlining data management. Eager to leverage skills and experience in a role that will allow me to grow and contribute to the success of a company.

Southern Methodist University Jun '10
B.S. in Business Administration
Company A, Junior Salesforce Administrator Jan '17 – Current
  • Created and maintained Salesforce objects, fields, page layouts, reports, dashboards, etc. for the sales team to use in their daily activities.
  • Provided technical support for all users of Salesforce CRM system including training on new features and functionality as well as troubleshooting issues with existing systems.
  • Assisted with the implementation of new business processes that require changes to current Salesforce configurations such as account structure or pricing model adjustments.
  • Participated in projects related to improving efficiency within the organization by streamlining workflows using technology solutions (e.g., automation tools).
  • Developed a deep understanding of company’s products/services and market segments served which enabled effective communication between departments regarding product capabilities and requirements needed to meet customer needs.
Company B, Junior Salesforce Administrator Jan '12 – Dec '16
  • Created and maintained a Salesforce instance for the sales team, including data entry of customer information, leads, opportunities, cases and tasks
  • Managed all aspects of the marketing automation system (Marketo), including lead generation campaigns, email blasts and landing pages
  • Conducted regular training sessions with Marketing and Sales on how to use their respective tools
  • Collaborated with other departments to ensure that processes were streamlined across teams
  • Worked closely with management to identify areas for improvement in productivity or workflow efficiency
Company C, Salesforce Administrator Jan '09 – Dec '11
  • Implemented and administered Salesforce orgs, including user setup, profiles/permission sets, security, sharing rules, custom fields, page layouts, apps, etc.
  • Created custom workflows, processes, and validation rules to automate business processes and improve data quality.
  • Configured and managed Salesforce Einstein features including Einstein Activity Capture, Einstein Lead Scoring, and Einstein Opportunity Scoring.
  • Administrator Certification
  • Platform Developer 1 Certification
  • Certified Sales Cloud Consultant

Industry Knowledge: Salesforce, Salesforce Lightning, Salesforce Trailhead
Technical Skills: Salesforce, Salesforce Lightning, Salesforce Trailhead, SalesforceIQ, SFDC99, SFDC100, SFDC200, SFDC201, SFDC300
Soft Skills: Communication, Teamwork, Leadership, Time Management, Problem Solving, Attention to Detail

How to Write a Junior Salesforce Administrator Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to focus on the responsibilities of your job. But that’s not enough to make a compelling case for hiring you. Instead, you should focus on the results of your work.

For example, rather than saying you “managed customer accounts,” you could say you “increased customer retention rate by 15% in six months by developing new customer retention strategies.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work.

Identify and Include Relevant Keywords

When you submit your resume for a junior salesforce administrator role, it’s likely that it will go through an applicant tracking system (ATS). This system will scan your resume for certain keywords related to the job opening. If your resume doesn’t include enough of the right terms, your application might not make it past the initial screening process.

To increase your chances of getting an interview, use this list of keywords as a starting point and then add, remove, and rearrange words as needed:

  • Administration
  • Apex Programming
  • Implementation
  • Apex Data Loader
  • Salesforce Sales Cloud
  • Development
  • Visualforce
  • Visualforce Pages
  • Salesforce Training
  • SOQL
  • Lightning
  • Database Administration
  • Visualforce Page Development
  • Certified Developer
  • Javascript
  • Oracle Database
  • Unix
  • Git
  • Agile Methodologies
  • SQL
  • Apex Trigger
  • Certified Administrator
  • Salesforce Lightning
  • Salesforce Chatter
  • SQL Server Integration Services (SSIS)
  • Apex Jobs
  • JavaScript Objects
  • Apex Programming Language
  • Business Analysis

Showcase Your Technical Skills

As a Junior Salesforce Administrator, you will be responsible for managing and administering the Salesforce CRM system. In order to be successful in this role, you will need to be proficient in the use of Salesforce and have a solid understanding of its various features and functions. Additionally, you should have experience with other CRM systems and be familiar with the Salesforce development platform.


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