Walgreens Customer Service Associate Resume Example & Writing Guide

Use this Walgreens Customer Service Associate resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As a customer service associate, you’re the face of the company—the person customers turn to when they need help with an order, have questions about a product, or just want to chat. If you enjoy interacting with people and have great customer service skills, a role like this could be your ideal job.

When you’re looking for a job as a customer service associate, it’s important to have a resume that highlights your best qualities and experience. Follow these tips and resume example to write a compelling customer service associate resume that hiring managers will love.

Mary Thompson
Phoenix, AZ | (123) 456-7891 | [email protected]

Energetic and personable customer service associate with five years of experience in the retail industry. Possesses a strong work ethic and a dedication to providing exceptional customer service. Eager to use skills and experience to make a positive impact in a new customer-facing role.

Carl Hayden Community High School Jun '08
High School Diploma
Company A, Walgreens Customer Service Associate Jan '17 – Current
  • Provided exceptional customer service by greeting customers in a friendly and professional manner, answering phones with a positive attitude, and following up on all voicemails within 24 hours.
  • Managed the front end of store operations including cash handling procedures, merchandising standards, and safety & security procedures to ensure compliance at all times.
  • Assisted management with administrative tasks such as filing, copying documents, preparing outgoing mailings, etc., as needed.
  • Maintained cleanliness throughout the store by performing daily cleaning duties (sweeping/mopping floors; dusting shelves; organizing merchandise).
  • Performed other job-related duties as assigned by Management or Store Manager that support overall store objectives and goals.
Company B, Walgreens Customer Service Associate Jan '12 – Dec '16
  • Answered customer questions about prescription and over-the-counter medications, including dosage instructions and side effects
  • Maintained a clean pharmacy area by sweeping and dusting shelves on a daily basis
  • Operated cash register to process sales transactions for in-store customers (daily average of $200+ in sales)
  • Ensured that all prescriptions were filled correctly before releasing them to customers
  • Checked IDs when verifying age requirements for certain products such as tobacco or alcohol
Company C, Sales Associate Jan '09 – Dec '11
  • Achieved and exceeded sales goals on a monthly basis.
  • Worked with customers to identify their needs and helped them select the products that best met those needs.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Industry Knowledge: Customer Service, Cash Handling, Pharmacy, Inventory Management, Inventory Tracking, Receiving
Technical Skills: Microsoft Office Suite, EPIC, Cerner, Meditech, McKesson, Allscripts, iOS
Soft Skills: Communication, Customer Service, Teamwork, Conflict Resolution, Phone Etiquette, Attention to Detail, Time Management

How to Write a Walgreens Customer Service Associate Resume

Here’s how to write a walgreens customer service associate resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “assisted customers,” you could say that you “assisted 20+ customers daily, resulting in 100% satisfaction rate.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. And it also includes a quantifiable number to demonstrate your impact.

Identify and Include Relevant Keywords

When you submit your resume for a customer service associate role at Walgreens, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. When you’re applying online, it’s important to use keywords that are relevant to the job in order to increase your chances of being seen by a recruiter.

The most important keywords for a Walgreens customer service associate role will vary from one applicant tracking system to another, but here are some keywords that might help you get started:

  • Customer Service
  • Teamwork
  • Microsoft Access
  • Retail
  • Cashiering
  • Social Media
  • Communication
  • Time Management
  • Customer Satisfaction
  • Organization Skills
  • Retail Sales
  • Public Speaking
  • Leadership
  • Adobe Photoshop
  • Sales
  • Cash Handling
  • Problem Solving
  • Cash
  • Customer Experience
  • Cashiering Skills
  • Cardiopulmonary Resuscitation (CPR)
  • Data Entry
  • Customer Support
  • Receptionist Duties
  • Teaching
  • Sales Assistants
  • Contact Centers
  • Inventory Management
  • Microsoft Access Programming
  • Team Spirit

Showcase Your Technical Skills

In order to provide quality customer service, Walgreens employees need to be proficient in the use of technology. This might include experience with the company’s computer system, Walgreens’ app, or other retail software programs. Additionally, employees need to be familiar with the products that the company sells, so knowledge of the Walgreens’ inventory would be beneficial.


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