20 Lovisa Interview Questions and Answers

Lovisa is a fashion forward company that is always on trend. They offer a wide range of accessories that are perfect for any outfit. When you are interviewing for a position at Lovisa, you can expect to be asked questions about your fashion sense, your knowledge of current trends, and your ability to sell products.

Lovisa Interview Process

The interview process at Lovisa is relatively quick and easy. There are a few phone interviews and then a face-to-face interview with the previous store manager and area manager. Basic retail questions are asked. The interviewer is friendly and makes the environment relaxed. The whole process takes about 15 minutes.

1. Do you have any experience with social media?

Social media is a great way to promote your brand and interact with customers. If you have experience using social media, share how you used it in the past to help Lovisa’s customers find their favorite accessories.

Example: “I’ve worked for several fashion brands that use Instagram as a primary marketing tool. I know how important it is to post quality content regularly so followers can see what new products are available. I also understand the importance of interacting with followers by liking and commenting on their photos.”

2. Describe a time where you were given constructive criticism and how you handled it.

An interviewer may ask this question to learn more about your ability to accept feedback and use it to improve. When answering, try to describe a time where you received constructive criticism from a manager or supervisor and how you used the information to make improvements in your work.

Example: “When I first started working at my previous job, I was tasked with creating an online store for our company’s products. After launching the website, I received some negative reviews from customers who were unhappy with their purchases. My supervisor gave me some helpful advice on how to handle these situations better in the future. I took her advice and implemented changes to our shipping process so that we could provide faster delivery times.”

3. How would you handle a customer who was upset because their accessory broke?

This question can help the interviewer understand how you handle customer complaints and challenges. Use your answer to highlight your problem-solving skills, communication abilities and ability to empathize with customers.

Example: “I would first apologize for their experience and ask them what happened. I would then try to find a solution that makes them happy. If it’s possible, I would offer to replace the item or give them a refund. If they are still upset, I would do my best to calm them down and make sure they feel heard.”

4. What are your thoughts on the current fashion trends?

This question is a great way to see how passionate you are about fashion and what your thoughts are on the current trends. It’s also an opportunity for you to show that you’re up-to-date with the latest styles.

Example: “I think the biggest trend right now is athleisure, which combines athletic wear with streetwear. I love this trend because it’s so comfortable but still stylish. Another big trend is pastel colors, especially in shoes. This trend has been around for a while, but I think it will continue into next season.”

5. Why do you want to work for Lovisa?

This question is a great way for employers to learn more about your interest in their company. When preparing for this interview, make sure you read through the job description and highlight any aspects that particularly interest you. Consider how these skills can help you succeed in this role.

Example: “I am passionate about fashion and I love working with customers who are just as enthusiastic. Lovisa’s mission statement of ‘bringing joy to fashion’ really resonates with me because I want my work to be meaningful. I also think it would be fun to work at an innovative startup like Lovisa.”

6. Have you had any retail or sales experience?

Interviewers may ask this question to see if you have any experience working in a retail environment. If you do, they might want to know more about your previous job and what skills you learned while doing it. If you don’t have any retail or sales experience, you can talk about other customer service jobs that helped prepare you for this one.

Example: “I worked as a cashier at my local grocery store during high school. I learned how to work quickly under pressure and how to interact with customers. It also taught me the importance of accuracy when counting money.”

7. Tell me about a time when you had to deal with an angry customer, what did you do?

This question is a great way to assess your customer service skills. Interviewers want to know that you can handle difficult situations with grace and ease, so be sure to highlight how you would react in this situation.

Example: “I once had a customer who was upset because she didn’t receive her order on time. I apologized for the inconvenience and offered to send out another shipment at no charge. She accepted my offer and seemed satisfied. I also sent her an email later that day with a discount code for her next purchase.”

8. If you saw that a co-worker was struggling, how would you help them out?

This question can help the interviewer get a better sense of how you work with others and your ability to collaborate. When answering, it can be helpful to mention a specific situation where you helped someone out or assisted them in their job.

Example: “If I saw that a co-worker was struggling with an order, I would offer my assistance right away. If they needed help finding information on our database, I’d gladly assist them. In this case, I would also let my manager know so they could provide additional support if necessary.”

9. Would you be comfortable working on commission?

This question is a great way to determine if the company you’re interviewing with offers commission-based pay. If they do, it’s important to understand how much of your income will be based on sales and how often you’ll receive that commission.

Example: “I’m comfortable working on commission because I know my performance can directly affect my paycheck. However, I would prefer to have a base salary as well so I could focus on making sure all customers are happy and leave Lovisa with exactly what they came in for.”

10. Describe a time where you successfully dealt with a difficult customer.

This question is a great way to show your problem-solving skills and ability to work with people. When answering this question, it can be helpful to mention how you handled the situation and what steps you took to resolve it.

Example: “I once had a customer who was upset because she didn’t receive her order in time for Christmas. I apologized for the inconvenience and offered to send out another shipment at no cost. She agreed, and I sent out the package right away. The next day, she called me back saying that she received the package and loved everything. She thanked me for my excellent customer service.”

11. What is your favorite trend in men’s accessories right now? Women’s?

This question is a great way to show your knowledge of the current trends in accessories. It also shows that you are up-to-date with what’s happening in fashion and can be an asset to their store. When answering this question, try to pick something that is currently popular but not too obscure.

Example: “I think men’s watches are really interesting right now. I love how they’re becoming more stylish and fashionable instead of just being functional. Women’s bracelets are also very cool right now. They’re getting bigger and bolder, which I love.”

12. What is your availability?

Employers may ask this question to make sure you’re available for the job. They want someone who can work a full-time schedule and be on time. When answering, let them know your availability and what days of the week you are able to work. If you have any flexibility with your hours or days, mention that as well.

Example: “I am currently only looking for part-time work, but I would love to work Monday through Friday from 10am to 5pm. My weekends are free, so if there is ever an emergency situation where we need extra help, I’d be happy to fill in.”

13. What hours can you not work?

Employers may ask this question to make sure you’re flexible with your schedule. If they have a specific time that works best for them, it’s important to let them know what hours you can’t work so they can find someone who is available during those times.

Example: “I am able to work any shift as long as I get at least one day off per week. I prefer not to work on the weekends because I like to spend my free time relaxing and spending time with friends and family.”

14. Can you tell us why we should hire you?

This question is a great way for employers to learn more about your qualifications and why you’re the best candidate for the job. When answering this question, it can be helpful to highlight any specific skills or experiences that make you an ideal fit for the position.

Example: “I am passionate about fashion and accessories, which makes me excited to work in this industry. I also have several years of experience working as a sales associate at Lovisa, so I know how important customer service is to the company’s success. I would love to continue my career here because I feel like I could really excel in this role.”

15. What kind of customers make you nervous?

Interviewers may ask this question to see how you handle customer service challenges. They want to know that you can stay calm and professional when things get a little hectic. In your answer, try to show that you are confident in your ability to help customers with any issue they might have.

Example: “I find it challenging to work with customers who are very demanding or rude. I understand that people can be having a bad day, but I always do my best to treat everyone kindly. If someone is being particularly difficult, I will politely ask them if we can take a few minutes to regroup. This gives me time to think of the best way to approach the situation.”

16. Which celebrities’ style do you admire most?

This question can help the interviewer get a sense of your fashion knowledge and how you might fit in with their team. If you’re applying for a position at Lovisa, it’s likely that you’ll be working with celebrities’ style choices on a regular basis.

Example: “I admire Emma Watson’s style because she always looks put together but also comfortable. She has great taste in shoes, too! I love her collection from Tom Ford.”

17. What inspired you to apply to Lovisa?

This question is a great way to show your passion for the brand and how you can contribute to its success. If you have experience with Lovisa, share what you like about it. If you don’t, consider researching the company before your interview so you can discuss why you’re interested in working there.

Example: “I applied to Lovisa because I love the unique designs of their products. I’ve always been drawn to fashion that’s outside the box, and I think my creativity would be an asset to this company.”

18. Are you interested in becoming a Store Manager?

This question is a great way to gauge the applicant’s interest in growing within the company. If you are interviewing for an assistant manager position, it can be beneficial to ask this question to see if they have aspirations of becoming a store manager one day.

Example: “I would love to become a store manager someday! I feel that my customer service skills and ability to work well with others make me a good candidate for the job. I am also very interested in learning more about inventory management and sales techniques.”

19. What does excellent customer service mean to you?

This question is a great way to show your interviewer that you understand the importance of customer service and how it can impact business. When answering, consider what makes customers happy and how you would use those skills in this role.

Example: “Excellent customer service means making sure my customers are always satisfied with their shopping experience. I believe that if they’re happy, then we’ve done our job well. To me, excellent customer service also means going above and beyond for my customers. For example, if someone needs help finding something or has questions about an item, I’m always willing to go out of my way to make sure they have everything they need.”

20. Who inspires your personal style?

Interviewers may ask this question to learn more about your personal style and how you apply it in the workplace. Your answer should include a few details about who inspires your fashion sense, along with an example of how you applied their influence to your work.

Example: “I’m inspired by many different designers, but I think my favorite is Kate Spade. Her designs are always so bright and fun, which makes me want to wear them all the time. When I worked at Lovisa, I noticed that we didn’t have any colorful accessories, so I started making some myself. They were such a hit that they became part of our permanent collection.”