Moderator Resume Example & Writing Guide

Use this Moderator resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Moderators are the glue that holds communities together. They’re the friendly faces that welcome newcomers, help old timers find their way around, and keep everyone on topic. They’re also the ones who step in when things get heated, keep the peace when people disagree, and make sure everyone feels safe and respected.

If you enjoy engaging with people and have strong communication skills, working as a moderator could be your next great career move. Here are some tips and an example resume to help you write your own stellar moderator resume.

Jennifer Thomas
New York City, NY | (123) 456-7891 | [email protected]

Experienced moderator with a passion for creating meaningful dialogue and fostering civil discussion. Skilled at managing difficult conversations and keeping them on track. Recognized for ability to read and react to a room, establish trust, and create a safe space for open exchange.

Fordham University Jun '10
B.A. in English
Company A, Moderator Jan '17 – Current
  • Managed the moderation of a team of 10 moderators to ensure that all content on our platform is in line with our Terms and Conditions
  • Oversaw the development of new features, including moderating user-generated content for inappropriate material
  • Worked closely with developers to implement changes based on feedback from users and moderators
  • Communicated directly with customers regarding account issues or concerns via email, phone, or social media channels
  • Maintained an organized workspace by utilizing project management tools such as Trello
Company B, Moderator Jan '12 – Dec '16
  • Worked with the marketing team to create and implement new strategies for increasing traffic on social media platforms
  • Conducted research, analyzed data and presented findings at weekly meetings to keep abreast of trends in the industry
  • Managed a team of moderators who were responsible for moderating content submitted by users
  • Responded quickly to user-submitted reports of inappropriate or offensive content using moderation tools like flags and blocks
  • Reviewed all submissions before they went live on the site; this included checking for spam, pornography and hate speech
Company C, Customer Service Representative Jan '09 – Dec '11
  • Answered customer inquiries via phone, email, and live chat.
  • Resolved customer complaints in a polite and professional manner.
  • Provided customers with information about products and services.

Industry Knowledge: Event Management, Project Management, Cost Control, Team Management, Communication, Leadership, Public Speaking
Technical Skills: Microsoft Office Suite, Eventbrite, Google Analytics, WordPress, Google Drive
Soft Skills: Communication, Teamwork, Leadership, Public Speaking, Time Management, Problem Solving

How to Write a Moderator Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because they’re the only thing hiring managers will read. So it’s crucial that you use them to your advantage by highlighting your most impressive accomplishments.

For example, rather than saying you “managed social media accounts for large company,” you could say you “managed social media accounts for large company, growing Twitter following by 20% in 6 months and achieving 150+ retweets per day on average.”

Notice how the second bullet point is more specific and provides more detail about what exactly you did and the results of your work.

Identify and Include Relevant Keywords

When you apply for a moderator role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. This system looks for terms related to the job, like “video editing” or “social media” in order to determine whether you have the necessary skills and experience. If your resume doesn’t include enough relevant keywords, your application might not make it past the initial screening process.

To increase your chances of landing an interview, use this list of keywords as a guide to help you optimize your resume:

  • Teaching
  • Teamwork
  • Public Speaking
  • Microsoft Access
  • Communication
  • Research
  • Social Media
  • Management
  • Organization Skills
  • Leadership
  • Adobe Photoshop
  • Community Outreach
  • Event Planning
  • Time Management
  • Coaching
  • Nonprofit Organizations
  • Research Writing
  • Editing
  • Social Media Marketing
  • Customer Service
  • Communication Skills
  • Program Management
  • Military
  • Leadership Development
  • Program Management Office (PMO)
  • U.S. Department of Defense
  • Government
  • U.S. Navy
  • Government Contracting
  • Project Management

Showcase Your Technical Skills

As a moderator, you will need to be proficient in the use of various software programs and systems in order to effectively do your job. This might include familiarity with forum software, chat software, and social media platforms. Additionally, moderators need to be able to use technology to communicate with other members of the team, including administrators and other moderators.

Some of the programs and systems that moderators are typically expected to be proficient in include: phpBB, vBulletin, Simple Machines Forum, MyBB, and XenForo.


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