20 Mutual of Omaha Interview Questions and Answers

When it comes to interviews, preparation is key. And if you’re hoping to land a job at Mutual of Omaha, you’ll want to be prepared to answer some specific questions about the company.

In this article, we’ll give you a rundown of some of the most common questions asked in interviews for Mutual of Omaha, as well as some tips on how to answer them.

So whether you’re a seasoned professional or just starting out, read on for some helpful insights into the world of interviewing at Mutual of Omaha.

Mutual of Omaha Interview Process

The interview process at Mutual of Omaha is thorough and can take some time to complete. It typically starts with a phone screen with a recruiter, followed by an in-person interview with hiring managers. Candidates may also be asked to complete an online assessment and/or a recorded phone interview. The process can vary depending on the position you are applying for, but overall it is a very thorough process that can take several weeks to complete.

1. What are your short and long term goals? How will Mutual of Omaha help you achieve them?

Mutual of Omaha wants to know that you have a plan for your career and how the company can help you achieve it. When answering this question, be sure to include details about what you hope to accomplish in the next few years as well as what you want to do with your career long term.

Example: “I am currently working on my CFA certification, which I hope to complete by the end of 2018. My short-term goal is to become an investment analyst at Mutual of Omaha within two years. In five years, I would like to be managing my own portfolio.”

2. Do you have any experience in the insurance industry?

This question is a great opportunity to showcase your experience and knowledge of the industry. If you have relevant experience, be sure to highlight it in your answer. If you don’t have insurance experience, consider discussing any other financial or customer service experience that may relate to this role.

Example: “I do not have direct experience in the insurance industry, however I am familiar with how the process works. In my previous position as a bank teller, I interacted with many customers who were looking for life insurance policies. I learned about different types of policies and helped customers understand their options.”

3. Tell me about a time where you had to meet an important deadline, how did you manage it?

This question is a great way to show your ability to work under pressure and meet deadlines. When answering this question, it can be helpful to mention the specific deadline you met and how you managed to accomplish it.

Example: “I had an important project due at my last job that required me to create a website for a client. I was working on other projects at the same time, but I made sure to prioritize this one so I could get it done by the deadline. It took some extra hours of work each day, but I was able to complete the project before the deadline.”

4. Why do you want to work at Mutual of Omaha?

This question is a great way for the interviewer to learn more about your interest in their company. When answering this question, it can be helpful to mention specific aspects of Mutual of Omaha that you admire or find interesting.

Example: “I have always admired Mutual of Omaha’s commitment to helping customers achieve financial security. I believe that by working here, I could help others reach their goals and provide them with valuable advice. I am excited to join such an established company that has been around for so long.”

5. Do you have any sales experience?

Mutual of Omaha is looking for candidates with sales experience. This question helps them determine if you have the skills and knowledge to succeed in their company. If you don’t have any sales experience, explain what other types of customer service or management roles you’ve had that are similar.

Example: “I haven’t worked as a salesperson before, but I do have five years of customer service experience. In my last position, I helped customers over the phone and online through email and social media. I also assisted customers in person at our local branch office. These experiences taught me how to communicate effectively with people from all walks of life.”

6. Where do you see yourself in five years?

This question is a common one in interviews, and it’s often asked to see if you have career goals. When answering this question, be honest about your future plans but also emphasize how they align with Mutual of Omaha’s values.

Example: “I plan on continuing my education and pursuing a master’s degree in finance. I would like to work for an established company that offers opportunities for growth and development. In five years, I hope to be working here at Mutual of Omaha as a financial advisor helping clients achieve their financial goals.”

7. Describe a time when you had to deal with a difficult client.

This question can help an interviewer understand how you handle conflict and challenging situations. Use your answer to highlight your problem-solving skills, communication skills and ability to work under pressure.

Example: “In my previous role as a financial advisor, I had a client who was very upset with the performance of his investments. He wanted me to make more money for him but didn’t want to take on any additional risk. I explained that there is no way to guarantee investment returns without taking on some level of risk. After talking through his options with him, he decided to stay in his current portfolio.”

8. Have you sold financial services before?

This question is a great way to see if you have experience selling financial services. Mutual of Omaha wants employees who are experienced in the industry and can help clients with their insurance needs. If you don’t have any prior experience, consider taking some classes or reading up on the company’s products before your interview.

Example: “I haven’t sold financial services before, but I am very familiar with mutual insurance companies like Mutual of Omaha. In my last job, I worked as an administrative assistant for a financial advisor. She taught me about different types of investments and how to choose the right ones for her clients. I think this knowledge will be helpful when working with Mutual of Omaha customers.”

9. What is one thing that you would change about the insurance industry if you could?

This question is a great way to show your passion for the industry and how you can make improvements. When answering this question, it’s important to be positive about the insurance industry as a whole.

Example: “I would change the fact that many people don’t understand what they’re paying for when purchasing an insurance policy. I think if more people understood their policies, they would have better experiences with them. I also think there should be more transparency in the industry so customers know exactly what they are getting.”

10. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to think of a specific situation where you helped someone in need or went above and beyond for a customer.

Example: “When I worked at my previous job, we had a client who was having trouble with their finances. They were behind on some payments and didn’t know how they would ever get caught up. I spoke with them about different options that could help them pay off their debt faster. We created a plan together so they could get back on track financially.”

11. Do you believe that everyone needs life insurance?

This question is a great way to determine if the candidate understands the importance of life insurance. It also allows you to see how they might explain this concept to clients who may not understand why it’s important for them to have coverage.

Example: “I believe that everyone needs some form of life insurance, even if it’s just enough to cover funeral costs. Life insurance can help protect your family from financial hardship in the event of an unexpected death. I would tell my client that having life insurance is like having an emergency fund but for their entire family.”

12. Can you tell me about a time when you had to make a big decision by yourself?

This question can help an interviewer learn more about your decision-making skills and how you handle pressure. When answering this question, it can be helpful to describe a specific situation in which you had to make a big decision without the help of others and what steps you took to ensure you made the best choice possible.

Example: “When I was working as a financial advisor at my previous company, I had to decide whether or not to recommend that one of my clients invest their money into a particular stock. While I knew there were risks involved with investing in any stock, I also knew that if I recommended this stock, my client would have access to a higher return on investment than they would get from other stocks. After researching the stock thoroughly, I decided to recommend it to my client.”

13. Describe a time when you worked on a team project and there was conflict between group members. How did you handle it?

Mutual of Omaha wants to know that you can work well with others and resolve conflict. This is a great opportunity for you to show your communication skills, problem-solving abilities and leadership qualities.

Example: “In my last position as an insurance agent, I worked on a team project with two other agents. One of the agents was very competitive and would often try to outdo me in front of clients. It became difficult to focus on our client’s needs because we were so focused on competing against each other.

I spoke with both agents privately about their behavior and how it affected our ability to provide quality service to our clients. They apologized and agreed to be more professional when working together. We also created a plan where we could all win by focusing on providing excellent customer service.”

14. How well do you work under pressure?

Mutual of Omaha is a company that requires its employees to work under pressure. The interviewer may ask this question to learn more about your ability to handle stress and perform well in high-pressure situations. To answer, think of a time when you had to complete a task or project quickly. Explain how you managed the situation and what skills helped you succeed.

Example: “In my previous role as an insurance agent, I often worked with clients who needed help finding the right policy for their needs. Some clients were very specific about what they wanted while others weren’t sure what was important to them. In these cases, I would take extra time to explain all of our policies and find out what the client’s goals were so I could recommend the best options.”

15. What makes you different from other candidates applying for this job?

This question is a great way for employers to learn more about your personality and how you can contribute to the company. When answering this question, it’s important to highlight your unique skills or experiences that make you stand out from other candidates.

Example: “I am different from other applicants because I have experience working in an insurance company before. In my previous role, I learned valuable information about the industry and gained valuable customer service skills. These skills will help me succeed in this position as they allow me to understand what customers need and provide them with solutions.”

16. If hired, would you need to be licensed as an agent?

If you are applying for a sales position, the interviewer may ask this question to learn if you have any necessary licenses. If you do not have the license required for the job, explain what steps you would take to get it and when you could complete them.

Example: “I am currently licensed as an agent in my home state. I plan to apply for licensure here within 30 days of starting work.”

17. Are you comfortable cold calling people?

Cold calling is a common practice in the insurance industry. It’s an effective way to reach out to potential clients and introduce them to your company. If you’re interviewing for a sales position, it’s likely that you’ll be expected to make cold calls at some point.

Example: “I’m not afraid of making cold calls. I know that many people are hesitant about talking to strangers on the phone. However, I find that if you can build rapport with someone quickly, they’re more likely to listen to what you have to say. I’ve found that my outgoing personality helps me connect with people easily. I also use a script when making cold calls so that I don’t forget any important information.”

18. In what ways do you keep up with changes in the financial industry?

Mutual of Omaha wants to know that you’re a self-motivated learner who stays up-to-date on the latest financial trends and developments. Your answer should show your interest in learning about new technologies, regulations and other changes in the industry.

Example: “I’m always looking for ways to improve my knowledge of the financial industry. I subscribe to several newsletters and blogs that provide tips and advice for consumers. I also take online courses through reputable institutions to learn more about investing and managing money.”

19. Are you willing to go through our licensing process?

Mutual of Omaha is a licensed financial services company, and they want to make sure you’re willing to go through the licensing process if necessary. This question helps them determine whether or not you have any issues with following regulations. In your answer, explain that you are aware of the licensing requirements for this position and will be able to complete them if needed.

Example: “Yes, I am fully aware of the licensing requirements for this position. If hired, I would be happy to apply for my license as soon as possible.”

20. What are some things that you think Mutual Of Omaha can improve on?

This question is a way for the interviewer to assess your critical thinking skills and how you would approach making improvements. Your answer should show that you are willing to take on challenges, think critically and offer solutions.

Example: “I think Mutual Of Omaha could improve its customer service by hiring more representatives who can speak clearly and provide information in a timely manner. I also think it could improve its website by offering more resources and tools for customers to learn about financial planning.”