Order Management Specialist Resume Example & Writing Guide

Use this Order Management Specialist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Order management specialists are responsible for fulfilling customer orders in a timely, accurate, and cost-effective manner. They’re often the first point of contact for customers, so it’s important for them to build strong relationships with customers and understand their preferences.

Since order management specialists play such an integral role in the success of their organizations, they often have a wide range of responsibilities that include everything from tracking inventory levels to maintaining records. And while some order management specialists are tasked with filling orders directly, others work behind the scenes as part of a larger order fulfillment team.

Here are some tips plus an example resume to help you write yours.

David Moore
Phoenix, AZ | (123) 456-7891 | [email protected]

Highly experienced order management specialist with a proven track record in providing excellent customer service and driving sales. Demonstrates a deep understanding of the order management process and is able to identify and resolve issues quickly and efficiently.

Arizona State University Jun '10
B.S. in Business Administration
Company A, Order Management Specialist Jan '17 – Current
  • Processed orders for customers and ensured that all products were in stock before accepting the order.
  • Maintained knowledge of current pricing, promotions, and product availability to ensure accurate information is provided to customers.
  • Assisted with processing returns from customers by verifying receipt of merchandise within 24 hours of receiving a return shipment.
  • Provided customer service support as needed including answering phones, responding to emails/voicemails, etc., during business hours (8:30am-5pm).
  • Performed other duties as assigned such as data entry or special projects when necessary.
Company B, Order Management Specialist Jan '12 – Dec '16
  • Created and maintained a database of all customer information, including contact details, order history and special requests
  • Answered incoming calls from customers with questions about their orders or account status; resolved 95% of these issues over the phone
  • Maintained an accurate record of all transactions for auditing purposes by logging into company software daily
  • Prepared outgoing shipments by verifying addresses, packing items safely and applying tracking numbers to packages
  • Fulfilled special requests such as expedited shipping options (for an additional fee) based on customer needs
Company C, Customer Service Representative Jan '09 – Dec '11
  • Answered inbound customer calls and resolved customer inquiries in a timely and professional manner.
  • Escalated customer issues to the appropriate department or manager when necessary.
  • Maintained updated knowledge of company products and services to ensure accurate information was provided to customers.
  • Certified in Supply Chain Management
  • Certified Purchasing Manager
  • Certified Professional in Supplier Diversity

Industry Knowledge: Warehouse Management, Shipping and Receiving, Inventory Management
Technical Skills: Microsoft Office Suite
Soft Skills: Communication, Teamwork, Problem Solving, Leadership, Attention to Detail

How to Write an Order Management Specialist Resume

Here’s how to write an resume of your own.

Write Compelling Bullet Points

Bullet points are the most effective way to showcase your experience and qualifications. And when it comes to bullet points, the more specific and detailed you can be, the better.

For example, rather than saying you “managed inventory,” you could say that you “implemented new inventory management system to reduce inventory levels by 15% and increase on-time delivery rate by 10% in six months.”

The second bullet point is much more specific and provides more detail about what exactly you did and the results of your work.

Identify and Include Relevant Keywords

When you apply for a job, your resume is usually scanned by an applicant tracking system (ATS) for certain keywords. These programs look for certain terms related to the job opening in order to determine whether or not you are a match. If your resume lacks the right keywords, your application might not even make it to a recruiter.

That’s why it’s important to include the right keywords on your resume. You can find these by reading through job postings and taking note of the terms that keep popping up. Here are some of the most commonly used keywords for order management specialist roles:

  • Order Management
  • Supply Chain Management
  • Warehouse Operations
  • Inventory Management
  • Logistics Management
  • Inventory Control
  • Purchasing
  • Materials Management
  • SAP Products
  • Continuous Improvement
  • Manufacturing
  • Lean Manufacturing
  • Forecasting
  • Negotiation
  • Data Analysis
  • Customer Service
  • Sales
  • Customer Satisfaction
  • Warehouse Management Systems
  • Operations Management
  • Shipping
  • 5S
  • Microsoft Access
  • Teamwork
  • Strategic Planning
  • Management
  • Enterprise Resource Planning (ERP)
  • Business Strategy
  • Leadership

Showcase Your Technical Skills

As an order management specialist, you will need to be proficient in a variety of software programs and systems in order to effectively do your job. These might include order management systems, customer relationship management (CRM) systems, and enterprise resource planning (ERP) systems. Additionally, you will need to be familiar with Microsoft Office Suite programs, such as Word, Excel, and PowerPoint.

being able to effectively use these programs and systems is essential to the job.


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