20 Oxford Properties Interview Questions and Answers

Oxford Properties is one of the world’s leading real estate companies, with a global portfolio of office, retail, industrial, hotel, and residential properties. Oxford Properties is headquartered in Toronto, Canada, and has over 4,000 employees worldwide.

If you’re interviewing for a job at Oxford Properties, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Oxford Properties interview questions and answers to help you prepare for your interview.

Oxford Properties Interview Process

The interview process at Oxford Properties can vary depending on the position you are applying for. However, most positions will require at least one phone screening with HR, followed by one or more in-person interviews. For some positions, you may also be required to take a skills test or participate in a case study. Overall, the interview process is thorough and designed to give candidates a chance to meet with multiple team members to ensure a good fit.

1. How would you describe your customer service style?

Oxford Properties is a luxury real estate company, so they want to make sure you have the customer service skills necessary for this role. They are looking for someone who can provide excellent customer service while also being able to sell high-end properties. When answering this question, it’s important to show that you understand what good customer service looks like and how you would apply your skills in this position.

Example: “I believe that providing great customer service starts with listening to my clients. I am always willing to take the time to listen to their needs and concerns. This helps me better understand what they’re looking for in a home or apartment and allows me to find them something that meets all of their criteria. I also think it’s important to be honest with clients about any issues with a property. If there are some repairs that need to be made before moving in, I will let them know right away.”

2. What is the most important thing to remember when dealing with a customer complaint or issue?

This question is an opportunity to show your interpersonal skills and ability to resolve conflict. Your answer should include a specific example of how you handled a customer complaint or issue in the past, along with what steps you took to resolve it.

Example: “The most important thing when dealing with a customer complaint or issue is to remain calm and empathetic. I once had a tenant who was upset because they thought their apartment wasn’t clean enough after our cleaning service left. I listened to them explain their concerns and then apologized for any inconvenience. After that, I explained that we have very high standards for our cleaning services and that the cleaning team would be more than happy to come back and do a deep clean if needed.”

3. Are you comfortable working in an environment where you are required to stand for long periods of time?

Oxford Properties is a large company that requires its employees to stand for long periods of time. The interviewer wants to know if you are comfortable with this type of work environment and how it might affect your performance. If you have experience working in an office setting, describe the types of tasks you performed while standing.

Example: “I am very comfortable working in an environment where I’m required to stand for long periods of time. In my previous position as a receptionist at a law firm, I was required to stand for most of the day. While there were times when I would get tired, I learned ways to stay energized throughout the day. For example, I would take short breaks every hour to walk around the office or stretch my legs.”

4. Describe a time when you had to deal with an upset customer, how did you handle it?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you would react in a challenging situation and if you have the necessary skills to help calm an upset customer. In your answer, try to describe what steps you took to resolve the issue and show that you can be empathetic when dealing with customers.

Example: “I once had a customer who was upset because they were waiting for their food at a restaurant I worked at. The kitchen was backed up, so it was taking longer than usual to get their order. I apologized to them and offered them a free dessert on our house as compensation. This helped ease some of their frustration and made them feel better about the situation.”

5. Do you have experience using Microsoft Office programs?

The interviewer may ask this question to learn about your computer skills. They want to know if you can use the programs they use at Oxford Properties. If you have experience using Microsoft Office, explain which programs you’re familiar with and how often you’ve used them. If you don’t have experience using these programs, mention that you are willing to learn.

Example: “I am very comfortable using Microsoft Word, Excel and PowerPoint. I use these programs daily in my current role as a leasing agent. In fact, I created an Excel spreadsheet for tracking lease renewals last month. It saved me time and helped me complete my work more efficiently.”

6. Provide an example of a time when you had to go above and beyond for a customer.

This question can help the interviewer determine how you handle customer service and whether you’re willing to go above and beyond for your customers. Use examples from previous jobs or describe a time when you helped someone who wasn’t a customer.

Example: “When I worked at my last job, we had a customer who was looking for a specific type of furniture that they couldn’t find in our store. They were very adamant about finding this piece of furniture, so I called all of our other locations to see if any of them had it. One location did have it, so I drove there to pick it up and deliver it to our customer.”

7. If hired, what do you think you could bring to our company that other candidates cannot?

This question is a great way for the interviewer to get an idea of your confidence and self-awareness. It’s important that you answer this question with something unique about yourself, whether it be a skill or experience.

Example: “I think I could bring my extensive background in customer service to Oxford Properties. Throughout my career, I’ve worked as a barista, waiter and retail associate, all of which have given me valuable insight into how customers interact with businesses. I believe that my ability to understand what customers want would help me provide excellent service to tenants at Oxford Properties.”

8. Why do you want to work at Oxford Properties?

This question can help the interviewer get to know you better and understand your motivations for applying. It’s important to be honest in your answer, but it can also be helpful to include a specific detail about Oxford Properties that attracted you to apply.

Example: “I want to work at Oxford because I’ve always admired its commitment to sustainability. My favorite part of living in Seattle was how many buildings were LEED certified, and I think Oxford is doing great things with its green initiatives. I’m excited to contribute to this company’s mission.”

9. Have you ever worked on a team project? Can you tell me about it?

This question is a great way to learn more about your potential colleague’s teamwork skills. Oxford Properties wants to know that you’re willing to work with others and that you have the ability to collaborate effectively. When answering this question, it can be helpful to mention how you worked together as a team to achieve a goal or complete a project successfully.

Example: “I’ve always enjoyed working on group projects in school because I find them to be an excellent opportunity to learn from my peers. In one of my marketing classes, we were tasked with creating our own advertising campaign for a product. My team and I decided to create a campaign for a new restaurant opening up in town. We all contributed ideas and feedback, which helped us come up with a successful campaign.”

10. Tell us about a time when you were faced with a challenge and how you overcame it.

This question is a great way to learn more about how you handle challenges and overcome them. Oxford Properties wants to know that you can use your skills, knowledge and experience to solve problems and make the best decisions for yourself and others.

Example: “When I was working as an assistant manager at my previous job, we had a lot of customers who were unhappy with their purchases. We had a policy in place where if someone wasn’t happy with their purchase, they could return it within 30 days for a full refund or exchange. However, there were some people who would take advantage of this policy by returning items after the 30-day mark. This caused us to lose money on these returns because we couldn’t give them a full refund.

I decided to talk to our district manager about this issue. Together, we came up with a new policy that allowed us to offer store credit instead of a refund if the item was returned after the 30-day mark. This helped us save money while still offering customers a fair solution.”

11. What is your experience with data analysis?

Oxford Properties is a large company that needs to analyze data for many purposes, including marketing and budgeting. Your answer should show the interviewer your experience with analyzing data and how you use it to make decisions. If you have no previous experience with data analysis, you can talk about other ways you’ve used information to improve processes or solve problems.

Example: “In my last position as an assistant manager at a retail store, I was responsible for monitoring sales and customer traffic in our stores. This required me to collect data on daily sales, average spending per customer and the number of customers we had each day. I analyzed this data weekly to help determine which products were selling well and where we needed more inventory. I also used this data to identify trends in customer behavior so we could better serve them.”

12. What do you know about our company?

This question is a great way to test your research skills and show the interviewer that you are serious about this role. Before your interview, make sure to read through the job description and any other information you can find online about Oxford Properties. You should also try to learn more about the company’s values and goals.

Example: “I know that Oxford Properties is one of Canada’s largest real estate companies with over $10 billion in assets under management. I am excited to join such an innovative company that has been recognized for its leadership in green building practices. I have always wanted to work for a company like yours that cares so much about its employees.”

13. What is your availability?

Oxford Properties is a large company that requires its employees to work long hours. The interviewer may ask this question to see if you are willing to work overtime when needed. In your answer, explain how often you can be available for work and what days of the week you prefer to work.

Example: “I am able to work any day of the week, but I prefer working Monday through Friday. My availability is flexible, however, so I would be happy to work overtime or on weekends as needed.”

14. What was a recent trend in the market that caught your attention?

This question can help the interviewer determine your awareness of current trends in the real estate market. It also helps them understand how you might apply those trends to benefit Oxford Properties and its clients. Use examples from your own experience that show you’re able to identify, analyze and implement new ideas or strategies.

Example: “I noticed a trend among my clients who were looking for homes within their budget but wanted something unique. I started suggesting they look at older homes with character rather than newer ones. They could find more space and privacy while still getting the home they wanted. This helped many of my clients save money on renovations.”

15. What do you consider to be your greatest strength and weakness?

This question is a common one in interviews, and it’s important to answer honestly. Employers want to know what your greatest strengths are so they can use them on the job, but they also want to know about any weaknesses you may have so they can help you improve or work around them. When answering this question, be sure to focus more on your strengths than your weaknesses.

Example: “My greatest strength is my attention to detail. I am very thorough when working on projects, which helps me ensure that everything is done correctly. My weakness is that sometimes I get too focused on details and lose sight of the bigger picture. I’ve learned to balance these two things by taking regular breaks throughout the day.”

16. We need someone who can work well under pressure, give us an example of a time when you demonstrated this skill.

Oxford Properties is a large company that needs employees who can handle pressure. This question helps the interviewer determine if you have experience working under pressure and how you handled it. Use your answer to highlight your ability to work well under pressure, as well as your problem-solving skills.

Example: “I once had an important deadline at my previous job where I needed to complete a project by the end of the day. The client was expecting the report within two hours, so I knew I would need to work quickly. I gathered all the information I needed for the project and started working on it immediately. I managed to finish the project before the deadline, which helped me avoid any potential issues with the client.”

17. Do you have any experience working in a fast-paced environment?

Oxford Properties is a large company that requires its employees to work quickly and efficiently. The interviewer may ask this question to see if you have experience working in a similar environment. Use your answer to explain how you would handle the fast pace of this role.

Example: “I’ve worked for a large corporation before, so I understand what it’s like to work in a fast-paced environment. In my last position, we had to complete many projects within tight deadlines. To help us meet these goals, I created a system where everyone knew their responsibilities and when they were due. This helped me manage the team effectively while also helping them stay on track.”

18. What is the most important thing to remember when doing administrative work?

This question is a great way for the interviewer to assess your administrative skills and how you prioritize tasks. Your answer should include an example of how you would approach administrative work at Oxford Properties.

Example: “The most important thing when doing administrative work is to be organized. I always make sure that my desk is clean, and I have all necessary documents in order so that I can find them quickly if needed. I also use software programs like Microsoft Office 365 to keep track of deadlines and other important dates. This helps me stay on top of things and ensures that I don’t miss any important information.”

19. What do you think makes a successful analyst?

This question is an opportunity to show your knowledge of the analyst role and how you can be successful in it. Use examples from your experience or other professionals who have inspired you.

Example: “I think a successful analyst needs to be able to communicate effectively with their team members, especially when presenting data. I’ve seen analysts who are very knowledgeable but struggle to present their findings because they aren’t comfortable speaking in front of others. To overcome this challenge, I would practice my presentation until I felt confident enough to give it to my team. Another important skill for an analyst is being organized. When working on projects, I make sure to keep all of my notes and files organized so that I can find them later.”

20. How would you rate yourself as an Excel user?

The interviewer may ask this question to assess your Excel skills and determine if you’re ready for the job. If you have experience using Excel, describe how you use it in your current or previous role. If you don’t have much experience with Excel, explain what other programs you’ve used that are similar.

Example: “I’m an intermediate user of Excel. I learned how to use Excel when I was a project manager at my last company. I found that I could use Excel to create spreadsheets that helped me track projects and monitor budgets. I also used Excel to help me analyze data from our monthly reports.”