20 Paradies Lagardère Interview Questions and Answers

Paradies Lagardère is one of the largest travel retail and hospitality companies in the world. The company operates over 1,200 stores in airports and other transportation hubs across the globe.

If you’re hoping to land a job at Paradies Lagardère, you can expect the interview process to be competitive. To give yourself the best chance of success, you’ll need to be prepared to answer a variety of questions about your experience, qualifications, and availability.

In this guide, we’ve provided a list of sample Paradies Lagardère interview questions and answers to help you prepare for your interview.

Paradies Lagardère Interview Process

The interview process at Paradies Lagardère can vary depending on the position you are applying for. For some positions, like Cashier or Sales Associate, the interview process may be as simple as one-on-one meeting with a Zone Manager. For other positions, like Assistant General Manager, the interview process may involve multiple phone and in-person interviews. Overall, the interview process is generally long and may be draining, but it allows candidates to get a feel for the people they would be working with if hired.

1. What is your experience with working in retail?

This question is a great way to learn about your potential new employer’s culture. Retail experience can be very different from working in an office, so it’s important to know what the interviewer means by “retail.” If you have retail experience, describe how it prepared you for this role and if you don’t, explain why you’re excited to get that kind of experience.

Example: “I’ve worked in retail since I was 16 years old. My first job was at a clothing store where I learned how to interact with customers and work as part of a team. As I got older, I moved into more customer service-focused roles, which helped me develop my communication skills and learn how to solve problems on the spot. Now, I’m ready to take on a role where I can use those skills to help your company succeed.”

2. How would you handle a difficult customer situation?

This question can help the interviewer determine how you handle conflict and whether you have experience with customer service. Use examples from your previous work to highlight your problem-solving skills, communication abilities and ability to remain calm under pressure.

Example: “In my last position as a sales associate at a clothing store, I had a difficult situation where a customer was unhappy with their purchase. The customer wanted to return the item but it was past our 30-day return policy. I apologized for the inconvenience and offered to exchange the item or give them a discount on another item in the store. They were satisfied with this solution and left the store happy.”

3. Describe a time where you had to prioritize, how did you choose what comes first?

This question can help the interviewer understand how you prioritize your tasks and responsibilities. Use examples from previous work experiences to explain how you make decisions about what’s most important.

Example: “In my last role, I had a lot of projects that were due at the same time. I started by making a list of all the things I needed to do for each project. Then, I ranked them based on which ones would take the longest or be the most beneficial to complete first. This helped me get through my workload more efficiently.”

4. Tell us about a time when you demonstrated exceptional customer service skills.

Customer service skills are an important part of working in retail. Employers ask this question to make sure you have the ability to provide excellent customer service and help customers find what they’re looking for. In your answer, share a specific example of when you helped a customer with their shopping experience. Explain how you used your communication and problem-solving skills to help them.

Example: “When I worked at my previous job, I had a regular customer who would come into the store every week. She was always looking for new books to read, but she never knew exactly what she wanted. One day, she came in and told me that she was looking for a book about dragons. I asked her if there were any other details she could give me so I could better help her. She said she liked reading stories about strong female characters.

I went through our inventory and found several books that fit those criteria. I showed her all of the options and let her know that if she needed more help, I was happy to assist her.”

5. Do you have any experience managing a team of sales associates?

This question can help the interviewer determine your leadership skills and how you might fit into their company culture. Use examples from previous jobs to highlight your management style, communication skills and ability to motivate a team of employees.

Example: “In my last position as a sales associate at a local bookstore, I was promoted to lead a small team of associates who were new to the job. My manager gave me some training on how to manage a team and provided me with resources for hiring new employees. I found that delegating tasks to my team members helped them feel more confident in their roles and motivated to do well. As a result, our store experienced an increase in sales during my first month as a leader.”

6. Are you comfortable handling cash and credit card transactions?

This question is a good way to determine if the position you’re interviewing for will require you to handle cash and credit card transactions. If it does, be sure to explain how comfortable you are with this responsibility.

Example: “I have worked in retail before, so I am very familiar with handling cash and credit card transactions. In my previous role, I was responsible for counting out change and making sure that we had enough cash on hand at all times. I also processed credit cards using our point-of-sale system. I’m confident that I can do both of these tasks well.”

7. What are some qualities that you think make for an effective leader?

This question can help the interviewer determine your leadership skills and how you might apply them to a role at Paradies Lagardère. When answering this question, it can be helpful to mention qualities that are important for any leader, such as communication, problem-solving and decision-making skills. You can also highlight specific skills that you have that would make you an effective leader in this position.

Example: “I think that leaders should possess strong communication skills, including listening and speaking abilities. They should also be able to solve problems effectively and efficiently, which I feel like I am well-equipped to do. Another quality that makes for an effective leader is being decisive, and I believe that I am someone who can make quick decisions when needed.”

8. How do you handle stressful situations?

Employers ask this question to learn how you react to challenging situations. They want to know that you can stay calm and focused when things get hectic. In your answer, share a specific time when you faced a stressful situation at work. Explain what steps you took to manage the stress and how it helped you succeed in the situation.

Example: “I find that I perform best when I remain calm and collected during stressful situations. When I was working as an event planner, we had a last-minute change of venue for one of our events. The new venue was much smaller than the original, so we needed to adjust many aspects of the event. I gathered my team together and explained the situation. We then discussed possible solutions and decided on a plan of action. With everyone’s help, we were able to successfully execute the event.”

9. Can you tell me about a time when you were working on a team project and there was conflict, how did you handle it?

This question is a great way to see how you handle conflict in the workplace. It’s important for employers to know that you can work well with others and resolve issues effectively. When answering this question, it can be helpful to mention a specific example of when you worked on a team project and there was conflict. Explain what steps you took to resolve the issue and what the outcome was.

Example: “When I was working as an assistant manager at my previous job, we had a lot of employees who were new to the company. This led to some confusion about our processes and procedures. One day, one of my coworkers asked me if they could leave early because their child was sick. I told them that unfortunately, we couldn’t allow anyone to leave early unless they called out sick. They became upset and said that other managers allowed people to leave early sometimes.

I explained to them that while other managers may have done that in the past, we needed to follow our policies consistently so everyone knew what to expect. They apologized for raising their voice and understood why I couldn’t give them special treatment.”

10. Why do you want to work at Paradies Lagardère?

This question can help the interviewer determine your level of interest in working for their company. It also helps them understand what you know about the organization and whether or not you have done any research before coming to the interview. When answering this question, it is important to show that you are passionate about the job and knowledgeable about the company.

Example: “I want to work at Paradies Lagardère because I am passionate about marketing and advertising. I think that this company has a lot to offer me as an employee, including great benefits and opportunities for advancement. I would love to be part of such a successful team.”

11. What do you know about our company?

This question is a great way to test your research skills and show the interviewer that you are serious about this position. Before your interview, read up on the company’s mission statement, recent news and any other information you can find online. Your answer should include some of these details and explain why they interest you.

Example: “I know that Paradies Lagardère has been in business for over 50 years and specializes in media services. I am very interested in working for a company with such a long history because it shows how successful it must be. I also found out that the company recently acquired another major media group, which makes me even more excited to work here.”

12. Have you ever worked in the airport before?

This question is a great way to learn more about the candidate’s experience and background. If you have worked in an airport before, share your previous job duties with the interviewer. If you haven’t worked at an airport before, explain what you would do if you were hired for this position.

Example: “I’ve never worked in an airport before, but I am very familiar with how they operate. In my last role as a customer service representative, I was responsible for answering questions from customers who called into our call center. I also helped resolve any issues that customers had with their flights or baggage claims.”

13. If hired, what would be your approach to ensuring excellent customer service?

Customer service is an important part of any job, and the interviewer may ask this question to learn more about your customer service skills. Use examples from previous jobs or talk about how you would approach providing excellent customer service if hired for this role.

Example: “I believe that every interaction with a customer should be positive. I always try to make sure customers are happy with their experience when they interact with me. In my last position as a sales associate at a clothing store, I had a customer who was unhappy with her purchase. I offered to exchange it for another item or give her a refund. She ended up keeping the item but said she appreciated my willingness to help.”

14. Which shift are you available to work?

Employers ask this question to make sure you are available for the hours they need. They also want to know if your availability matches their needs. Before your interview, find out what shifts the company is looking to fill and which ones you can work. If there are any that you cannot work, explain why in a positive way.

Example: “I am available to work all of the evening shifts from 4 p.m. until midnight. I have worked these hours before at my previous job, so I feel comfortable with them. I do not have experience working the morning or afternoon shift, but I would be willing to learn.”

15. Do you have transportation to get to the airport?

This question is asked to determine if you have a reliable way of getting to the airport for work. Employers want employees who can get to their job on time and are responsible enough to ensure they arrive safely. In your answer, explain how you plan to get to the airport and what transportation options you have available.

Example: “I do have my own vehicle, so I would be able to drive myself to the airport each day. However, I also live close to public transportation, so I could take that as well. I am very familiar with the bus system in this area, so I know I could get to the airport by public transit.”

16. Do you have experience using a point-of-sale system?

This question is a great way to determine if you have experience using the company’s current point-of-sale system. If they ask this, it’s likely because they’re looking for someone who can hit the ground running and not spend time learning how to use their software. Be honest about your experience with the system and be sure to highlight any specific skills or knowledge that will help you succeed in this role.

Example: “I’ve used several different point-of-sale systems throughout my career, but I’m most familiar with Paradies Lagardère’s POS system. I worked at a retail store where we used this system exclusively, so I know all of its features and functions. I also understand the best ways to navigate through the system to find information quickly.”

17. What does great customer service mean to you?

Customer service is an important part of working in retail. Employers ask this question to make sure you understand what great customer service looks like and how it can help the company succeed. In your answer, explain that great customer service means being friendly, helpful and knowledgeable about the products or services you’re selling. Show them that you have these skills by giving examples from previous jobs where you provided excellent customer service.

Example: “Great customer service means making sure customers are happy with their shopping experience. I believe that providing a positive atmosphere makes people more likely to return to our store. To do this, I always greet customers with a smile and try my best to find exactly what they need. If someone has questions about a product, I am always willing to take the time to answer them.”

18. Would you be able to pass a TSA background check?

The Transportation Security Administration (TSA) is a federal agency that oversees security at airports. Employers may ask this question to make sure you can pass the background check required for TSA employees. In your answer, explain why you would be able to pass the background check and what steps you would take to ensure you meet all of the requirements.

Example: “I have never been convicted of any crime in my life, so I am confident I could pass a TSA background check. If I were offered this position, I would immediately apply for a background check and then wait for it to come back before starting work.”

19. What is the most important thing to remember when dealing with customers?

This question is an opportunity to show your interpersonal skills and customer service orientation. It’s important to remember that the interviewer may be a customer themselves, so it’s likely they want someone who can provide excellent service.

Example: “The most important thing when dealing with customers is to listen to them. I find that many people feel unheard or ignored by businesses, so if you take the time to really hear what they have to say, they’ll appreciate it. Also, always try to put yourself in their shoes. If you were in their situation, how would you like to be treated? This helps me make sure I’m treating everyone fairly.”

20. Do you have any experience with merchandising or inventory management?

This question can help the interviewer determine if you have any experience with their company’s products or services. Use your answer to highlight your skills and abilities, such as how you plan out a store layout or manage inventory levels.

Example: “I’ve worked in retail for five years now, and I’ve had plenty of experience with merchandising and inventory management. In my last position, I was responsible for planning out the entire layout of the store, including where we placed our most popular items and which ones were on sale. I also tracked our inventory levels so that we always had enough stock to meet customer demand.”