20 PCM Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at PCM.

PCM is a leading technology solutions provider to businesses, government agencies, educational institutions and consumers. They offer more than 300,000 products from top manufacturers like HP, Apple, Cisco, Microsoft, Lenovo, Samsung, and Canon.

If you’re applying for a job at PCM, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of PCM interview questions and answers to help you prepare for your interview.

PCM Interview Process

The interview process at PCM can vary depending on the position you are applying for. For customer service positions, you can expect to go through written and oral tests in both English and Italian. The process can be quite long, so be prepared for that. For sales positions, you will likely have a phone or in-person interview with a manager. They will ask questions about your experience and skills. For technical positions, you may be asked to take a skills test or IQ test. The interview process for business development managers includes three phone interviews and one in-person interview.

1. Tell me about a time when you had to deal with an angry customer.

This question can help interviewers understand how you handle conflict and stress. It’s important to show that you’re willing to take on challenging situations, even if they make you uncomfortable. In your answer, try to explain what steps you took to resolve the situation.

Example: “I once had a customer who was upset because we couldn’t find their order. I apologized for the inconvenience and told them I would look into it right away. After searching through our database, I found that the item had been shipped but hadn’t arrived at its destination yet. The customer seemed relieved when I gave them this information and said they’d give us another chance in the future.”

2. What do you know about PCM?

This question is a great way for the interviewer to assess your knowledge of PCM and how you apply it in your work. You can answer this question by describing what PCM is, why it’s important and how you use it in your daily job.

Example: “PCM stands for predictive maintenance. It’s an application that helps companies predict when equipment will fail so they can schedule repairs before it happens. I’ve used PCM applications at my previous company to help us plan our preventative maintenance schedules more effectively. This has helped us save money on unnecessary repairs and keep our production levels high.”

3. What is your experience working in the IT industry?

This question is a great way for the interviewer to learn more about your background and experience. It’s important to be honest when answering this question, as it can help you connect with the interviewer if you have similar experiences or backgrounds.

Example: “I started working in IT right after I graduated from college. My first job was at a small company where I worked on many different projects. I learned a lot there, but eventually decided that I wanted to work somewhere bigger. I applied for a position at my current company, which has over 500 employees. I’ve been here for five years now, and I’m still learning new things every day.”

4. How would you handle a situation where you were dealing with two clients who both wanted their products shipped first?

This question can help the interviewer determine how you handle conflict and prioritize your work. Use examples from previous experience to show that you can think critically, communicate effectively and solve problems under pressure.

Example: “In my last role as a PCM, I had two clients who both wanted their products shipped first. One client was a large corporation with a lot of money invested in our company, while the other was a small business that needed our product for an upcoming trade show. In this situation, I spoke with both clients about their needs and explained that we could only ship one product at a time. The larger client understood and agreed to wait until after the smaller client’s event to receive their shipment.”

5. Why do you want to work at PCM?

This question is a great way to learn more about the candidate’s interest in working for your company. It also allows you to see if they have done any research on PCM and what their expectations are of the job. When answering this question, it can be helpful to mention specific aspects of the company that appeal to you.

Example: “I want to work at PCM because I am passionate about helping people. Your company has an excellent reputation for providing quality care to patients. I would love to be part of a team that makes such a positive impact on the community.”

6. If hired, how will you approach selling our products and services?

This question is an opportunity to show your sales skills and how you can help the company grow. Your answer should include a few examples of how you have helped other companies grow their businesses in the past.

Example: “I believe that selling PCM’s products and services starts with building relationships with clients. I will make sure to get to know each client on a personal level, so they feel comfortable enough to ask me questions about our products and services. I also plan to use my knowledge of the industry to provide them with advice and information that helps them make informed decisions. This approach has worked well for me in the past, as it has led to many repeat customers.”

7. Have you ever worked in a fast-paced environment before?

This question can help interviewers understand how you might perform in a high-pressure situation. If you have experience working in a fast-paced environment, share what your role was and the challenges you faced. If you haven’t worked in a fast-paced environment before, consider sharing an example of when you had to work quickly or efficiently.

Example: “In my previous position as a PCM, I often had to work under tight deadlines. For instance, if a patient’s medication changed, I would need to update their information on our system immediately. This meant that I needed to be able to work quickly while still maintaining accuracy.”

8. Describe your sales process from start to finish.

This question is a great way to see how you apply your skills and knowledge of PCM to the job. Your answer should include all the steps in the sales process, including identifying prospects, qualifying them, developing relationships with clients and closing deals.

Example: “I start by researching my target market to find out what their needs are and who they’re currently working with. I then reach out to potential customers through email or phone calls to introduce myself and my company. If they seem interested, I set up an appointment to meet with them in person. During our meeting, I explain why my services can help solve their problems and show them examples of previous work. They usually decide whether or not to hire us right away, so if they choose us, we go over contract details and get started on the project.”

9. Do you have any experience managing teams of sales representatives?

This question can help the interviewer determine if you have experience managing a team of employees. It can also show them how well you work with others and your leadership skills. If you do not have any experience managing teams, consider talking about an instance where you managed a large project or group of people to complete a task.

Example: “In my previous role as a PCM, I had to manage a team of sales representatives who were responsible for selling our company’s products to businesses in their area. I held weekly meetings with my team members to discuss their progress and goals for the week. I also provided feedback on their performance at each meeting so they could improve their sales techniques.”

10. Can you tell me about a time when you had to solve a problem that was not straightforward? How did you approach the problem?

This question can allow you to demonstrate your problem-solving skills and how you approach challenges. When answering this question, it can be helpful to describe a specific situation in which you had to solve a complex problem and the steps you took to do so.

Example: “At my previous job, I was working on a project that required me to create an algorithm for a client. The client wanted the algorithm to predict when customers would buy their product based on certain factors. However, there were many different variables that could affect whether or not someone bought the product. To solve this problem, I first created a list of all possible factors that could impact whether or not someone purchased the product. Then, I used those factors to create a series of equations that predicted when someone would purchase the product.”

11. Give us an example of a time when you had to make a quick decision but didn’t have all the information available.

This question is a great way to assess your problem-solving skills and ability to make quick decisions. It also allows the interviewer to see how you handle uncertainty. When answering this question, it can be helpful to highlight your critical thinking skills and decision-making process.

Example: “In my previous role as an IT specialist, I was working on a project when our network crashed. At first, we didn’t know what caused the crash, but after some troubleshooting, we realized that one of our servers had been infected with malware. We immediately shut down all of our computers so we could remove the virus from the server. While we were waiting for the antivirus software to scan the system, I called in another IT specialist to help us get back online as quickly as possible.”

12. When was the last time you had to deal with a difficult client or situation?

This question can help interviewers understand how you handle conflict and challenging situations. It’s important to show that you’re willing to take responsibility for your actions, learn from mistakes and develop strategies for handling similar situations in the future.

Example: “In my previous role as a PCM, I had a client who was very demanding. He would call me several times a day with questions about his account and often asked me to do things outside of my job description. After a few weeks of this, I scheduled a meeting with him to discuss his concerns. I explained that while I wanted to provide excellent service, I couldn’t be expected to answer all of his questions or perform tasks beyond my job description. I also offered to refer him to other resources within the company if he needed additional assistance.”

13. What are some of the ways you keep up with the latest trends in the IT industry?

The interviewer may ask this question to see if you are interested in learning more about the industry and staying up-to-date on new developments. They want to know that you will be able to keep your skills current as technology changes over time. In your answer, explain how you stay informed about the latest trends in the IT industry.

Example: “I am a member of several online forums where I can discuss topics with other professionals. I also subscribe to newsletters from some of my favorite tech companies so I can learn about their newest products and services. I try to attend at least one conference each year to meet other professionals and learn about the latest advancements in the field.”

14. What type of compensation structure motivates you?

Employers may ask this question to learn more about your compensation preferences. They want to make sure you’re motivated by the same things they are, such as a bonus structure or commission-based pay. In your answer, explain what motivates you and how it impacts your work performance.

Example: “I’m motivated by a commission-based pay system because I like knowing that my hard work will directly impact my paycheck. If I can help my company sell more products or services, I’ll get paid for it. I also prefer a flat salary over a commission-based pay system because I don’t want to have to worry about whether I’m doing enough sales each month to earn a certain amount.”

15. What are your short term & long term career goals?

This question is a great way to learn more about the applicant’s career goals and how they plan to achieve them. It also gives you an idea of what their expectations are for this position. When answering, it can be helpful to include your current role and how you hope to grow within that company.

Example: “My short term goal is to continue growing in my current role as a PCM at ABC Hospital. I am excited to work with patients who have complex medical needs and look forward to learning new ways to help them. My long-term goal is to become a pediatrician. I would like to complete my master’s degree in two years so that I can apply for a pediatric residency program.”

16. We are looking for someone who has strong leadership skills. What kind of leader are you?

This question is an opportunity to show your potential employer that you have the skills and abilities they are looking for in a leader. When answering this question, it can be helpful to think about what kind of leader you would like to work with.

Example: “I am someone who believes in empowering my team members to do their best work. I believe that by giving people the tools and resources they need to succeed, we can all achieve more as a team. I also believe in being approachable and available to everyone on my team. I want to make sure that everyone feels comfortable coming to me with questions or concerns.”

17. What do you think makes a successful account manager?

This question can help the interviewer get to know you as a person and how you view your role in an organization. Your answer can also show them what qualities you have that make you a good fit for their company. When answering this question, it can be helpful to think about what makes you successful at your job. Consider including some of those same traits in your response.

Example: “I think a successful account manager is someone who has strong communication skills, both written and verbal. They are organized and detail-oriented, but they also understand when things don’t go according to plan. I am always willing to work hard and put in extra hours if needed, and I’m committed to doing whatever it takes to meet my goals.”

18. How well do you work under pressure?

This question is a great way to assess your ability to work under pressure and how you react to it. It can also help the interviewer determine if you are able to handle stress well, which is an important skill for this role. When answering this question, be honest about your experience with working under pressure and discuss what strategies you use to manage it.

Example: “I have worked in high-pressure environments before, so I am used to it. In my previous position, I was responsible for managing multiple projects at once, which required me to prioritize tasks and meet deadlines on time. I find that having a plan of action helps me stay calm when there’s a lot going on. I also like to communicate regularly with my team members to ensure everyone is aware of their responsibilities.”

19. How would you describe your management style?

This question can help the interviewer determine how you would interact with your team members. Your management style is a reflection of your personality and values, so it’s important to be honest when answering this question.

Example: “I believe in being an approachable manager who encourages collaboration among my team members. I think that by encouraging open communication, everyone on the team will feel comfortable asking questions or offering suggestions. This collaborative environment helps me learn more about my team members’ strengths and weaknesses, which allows me to better support them as they develop professionally.”

20. Are you comfortable traveling on a regular basis?

PCM professionals often travel to different locations for work. Employers ask this question to make sure you’re comfortable with the amount of traveling that may be required in this role. In your answer, explain how much you enjoy traveling and why. Share a story about a time when you traveled for work or school.

Example: “I love traveling! I have been to many places around the world, including Europe, Asia and South America. I find it so interesting to learn about new cultures and traditions. I am always eager to see what’s next on my itinerary. I think I would thrive in this position because I’m used to being away from home for long periods of time.”


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