20 Piedmont Airlines Interview Questions and Answers

Piedmont Airlines is an American regional airline that operates for American Eagle. If you’re interviewing for a position with Piedmont, you can expect to be asked questions about your experience with customer service, your ability to work in a fast-paced environment, and your knowledge of the airline industry. To help you prepare for your interview, we’ve compiled a list of sample Piedmont Airlines interview questions and answers.

Piedmont Airlines Interview Process

The interview process at Piedmont Airlines is very thorough and can take up to 2 weeks. It starts with a phone screening, followed by a face-to-face interview in North Carolina. You will then take a test to assess your knowledge of the company. After that, you will have a one-on-one interview with a member of the management team. Finally, you will be given a job offer.

1. Tell me about a time where you went above and beyond for your customers?

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a specific situation where you went above and beyond for a customer and how it positively impacted their experience with your company.

Example: “When I worked at my previous job as a sales associate, I had a customer who was looking for a very specific item. After searching through our inventory, we found that we didn’t have what they were looking for in stock. Instead of just telling them that we couldn’t help them, I offered to call other stores within driving distance to see if they had any more in stock. Luckily, one store did have the item in stock, so I drove there to pick up the item and deliver it to the customer.”

2. Have you ever been in a situation that did not go over well with a customer, how did you handle it?

Interviewers may ask this question to see how you handle conflict and if you have any experience with customer service. When answering, it can be helpful to give an example of a time when you handled a situation well and one where you did not.

Example: “I once had a customer who was upset because they were late for their flight due to traffic. I listened to them and apologized for the inconvenience. Then, I offered them a voucher for another trip on Piedmont Airlines in the future.”

3. How would you describe yourself as an employee?

This question is an opportunity to show your interviewer that you are a hard worker and dedicated employee. When answering this question, it can be helpful to highlight some of your best qualities as well as the skills you have that will help you succeed in this role.

Example: “I am someone who always puts my best effort into everything I do. I’m also very organized and detail-oriented, which helps me stay on top of all tasks at work. I believe these traits make me a great candidate for this position because they would allow me to excel in this role.”

4. Are you comfortable working at heights of up to 100 feet?

Piedmont Airlines pilots often work at heights of up to 100 feet, so the interviewer wants to make sure you’re comfortable with this. If you have any experience working at heights, mention it in your answer.

Example: “I’ve worked as a construction worker for several years and I’m very comfortable working at heights. In fact, I enjoy being able to see the world from above while I work. I think that my previous experience will help me adjust to flying planes.”

5. Why do you want to work for Piedmont Airlines?

This question is a great way for the interviewer to learn more about your interest in their company. They want to know that you have done some research on the organization and are excited about working there. When answering this question, make sure to highlight what attracted you to Piedmont Airlines. Consider mentioning any specific aspects of the company that appeal to you.

Example: “I am very interested in working for Piedmont Airlines because I love the idea of being an aviation professional. I find it fascinating how planes work and would love to be able to help passengers get where they need to go every day. I also really like the culture at Piedmont Airlines. From my research, it seems like employees enjoy coming into work each day and feel supported by management.”

6. What kind of experience do you have with customer service?

Piedmont Airlines is a regional airline that provides customer service to its passengers. The interviewer may ask this question to learn more about your experience with providing excellent customer service and how you would apply it in the role of flight attendant. Use examples from previous jobs or experiences to show the interviewer that you have what it takes to provide great customer service.

Example: “I’ve worked as a waitress for five years, so I’m used to working with customers who are sometimes unhappy. However, I always try my best to make sure everyone leaves happy. In fact, I once had a customer who was upset because they didn’t get their food fast enough. I apologized profusely and offered them a free dessert on the house. They were very pleased with my solution and left happy.”

7. In what ways are you prepared to help passengers with disabilities?

This question is a way for the interviewer to assess your customer service skills and how you can help passengers with disabilities. Your answer should include specific examples of how you helped customers in the past, including any training or certifications you have that may be helpful when assisting disabled passengers.

Example: “I am certified in CPR and first aid, which I believe are important qualifications for working as an air hostess. In my previous position, I assisted a passenger who was blind and needed assistance getting on and off the plane. I asked if he would like me to assist him through the airport and onto the plane, and he agreed. I made sure to communicate clearly with him so he knew what was happening at each stage of the process.”

8. Do you currently hold a valid driver’s license?

The interviewer may ask this question to determine if you have a valid driver’s license and whether or not it is in good standing. If you do, they will likely want to know how long you have had your current license and what type of driving record you have. They may also want to know about any previous licenses that you have held.

Example: “I currently hold a valid driver’s license with no points on my record. I have been driving for the past five years without an incident. I previously held a driver’s license when I was 18 years old, but I let it expire after two years because I did not need it for work.”

9. Describe your experience with handling money or operating cash registers.

Interviewers may ask this question to learn more about your experience with handling cash and financial transactions. They want to know if you have any prior experience working in a customer service role, which can help them determine whether or not you’re qualified for the position. In your answer, try to explain how you handled money or operated cash registers in previous jobs.

Example: “I’ve worked as a server at several restaurants throughout my career, so I’m familiar with handling cash and making sure customers are satisfied with their orders. At one restaurant, I was responsible for taking payments from customers and ensuring they received their food within a reasonable amount of time. I also had to make change when necessary and ensure that all servers were aware of their tables’ needs.”

10. Do you have any experience working on a team?

Teamwork is an important skill for employees at Piedmont Airlines. The company values teamwork and collaboration, so it’s likely that you’ll be working with other team members to achieve goals. When answering this question, explain how your previous work experience has helped you develop teamwork skills.

Example: “I’ve worked on a team in my current position as a customer service representative. My department consists of five people, including myself, who all have different roles but are responsible for the same goal—to provide excellent customer service. I enjoy working on teams because it allows me to learn from others and share my own knowledge.”

11. Do you have any experience working in the airline industry?

This question is a great way for the interviewer to learn more about your experience and how it relates to this role. If you have previous experience, be sure to highlight any transferable skills that relate to this position.

Example: “I worked as an airport security officer at my local airport while I was in college. This job helped me develop customer service skills and learn how to work with others. It also taught me how to manage multiple tasks at once and prioritize important information.”

12. Tell us about a time when you had to multitask several projects at once. How did you manage it?

This question is a great way to show your ability to prioritize and manage multiple tasks. When answering this question, it can be helpful to describe the steps you took to complete all of your projects on time.

Example: “In my previous role as an assistant manager at a retail store, I was responsible for managing inventory, scheduling employees and handling customer service calls. One day, our computer system went down, which meant that we couldn’t access any of our sales data or employee schedules. I had to rely on memory to keep track of what each employee was doing and when they were scheduled to work. It was challenging, but I managed to get through the day without making too many mistakes.”

13. In what ways can we expect you to be involved within our company culture?

Piedmont Airlines is a company that values its employees and their contributions to the company. The interviewer may ask this question to determine how you plan on contributing to the team’s success. In your answer, explain what motivates you and how you hope to contribute to the company’s overall goals.

Example: “I am an extremely motivated individual who always strives for excellence in my work. I believe that by working together as a team, we can achieve great things. I also understand that teamwork requires communication, so I would make it a priority to be available to my colleagues when they need me.”

14. Do you speak fluent English and Spanish?

Piedmont Airlines is a bilingual company, and they want to know if you can communicate with their Spanish-speaking customers. If you speak both languages fluently, let the interviewer know that you are comfortable doing so. If you only speak one language fluently, explain what other languages you do speak and how fluent you are in them.

Example: “I am fluent in English and Spanish. I learned Spanish in high school and have used it on my last two jobs where there were many Spanish-speaking customers.”

15. Would you consider yourself to be a natural leader?

This question is a great way to determine if you are ready for management positions. If you have leadership experience, it can be helpful to share an example of how you led your team or group to success.

Example: “I believe that anyone can lead as long as they have the right skills and abilities. I’ve always been someone who naturally took on leadership roles in my life, whether it was being captain of my high school soccer team or leading my college sorority. In both cases, I had to learn new skills to become successful leaders. For my sorority, I learned how to delegate tasks and motivate others. For my soccer team, I learned how to communicate effectively with my teammates.”

16. Do you have experience working in high stress situations?

When working for a regional airline, you may experience high stress situations. Employers ask this question to make sure you can handle the pressure of their company. In your answer, explain how you manage stress and stay calm in these situations. Share an example from your past where you had to work under stressful conditions.

Example: “I have worked as a flight attendant for five years now. I’ve seen my fair share of stressful situations on the job. For example, once there was a medical emergency onboard one of our flights. The pilot made the decision to divert the plane to the nearest airport. We were all very stressed about what was happening, but we managed to keep everyone calm until paramedics arrived. It’s important to remain calm when things get hectic.”

17. When was a time that you were required to be proactive rather than reactive?

This question can help the interviewer determine how you approach your work and whether you are proactive or reactive. Use examples from previous experiences to show that you have a proactive mindset when it comes to problem-solving.

Example: “In my last position, I was responsible for monitoring flight delays and cancellations. If there were any issues with flights, I would contact the pilots and managers of each flight to find out what caused the delay or cancellation. This helped me understand the importance of being proactive in my job because if I waited until passengers contacted us about their delayed or canceled flights, we wouldn’t be able to address the issue as quickly.”

18. The majority of our jobs require standing for long periods of time. Is this something you feel comfortable doing?

Piedmont Airlines is looking for candidates who are physically fit and able to stand for long periods of time. This question allows the interviewer to assess your physical fitness level and determine if you’re a good fit for their company. When answering this question, be honest about your ability to stand for long periods of time and how you plan on maintaining your stamina throughout your shift.

Example: “I am very comfortable standing for long periods of time. I have worked as a server in the past, so I’m used to being on my feet all day. I also try to exercise at least three times per week to stay active and maintain my stamina.”

19. In what ways do you think you could improve our customer service strategy?

This question is a great way to show your knowledge of the company and how you can improve it. When answering this question, make sure to highlight any experience you have with customer service or working in a call center.

Example: “I think one thing that could help Piedmont Airlines improve its customer service strategy is by implementing a more efficient system for tracking customers’ concerns. I noticed when calling into the company’s hotline that there was no way to track my issue after speaking with an agent. This led to me having to explain my problem multiple times to different agents. Implementing a system like Zendesk or Salesforce where agents can input information about each caller would be beneficial.”

20. Working at the airport requires being able to pass background checks, fingerprinting, and drug tests. Are you able to do these things?

The interviewer may ask this question to make sure you are able to pass the necessary background checks and drug tests. If you have any concerns about passing these, it’s best to be honest with your potential employer so they can help you get through them as quickly as possible.

Example: “Yes, I am able to pass all of these things. In fact, I’ve already passed a background check for my current job at the airport.”