What Does a Pool Manager Do?

The Pool Manager role encompasses the comprehensive oversight of recreational or competitive swimming facilities, ensuring a safe, clean, and welcoming environment for patrons. This position involves coordinating the daily operations, from supervising lifeguards and staff to managing the facility’s maintenance and adhering to health and safety regulations. By fostering a positive atmosphere, the Pool Manager plays a significant role in enhancing the community’s recreational experience, promoting water safety, and ensuring the smooth functioning of the facility. Through effective leadership and operational management, the Pool Manager supports the facility’s mission to provide an enjoyable and secure swimming environment for individuals of all ages.

Pool Manager Job Duties

• Oversee daily pool operations, including opening and closing procedures, to ensure a safe and clean environment for patrons.
• Manage and schedule staff, including lifeguards and maintenance workers, to ensure adequate coverage and efficient operation.
• Implement and enforce pool rules and regulations to maintain discipline and prevent accidents.
• Conduct regular water quality tests and adjust chemicals as needed to maintain health standards and prevent contamination.
• Coordinate maintenance and repair of pool equipment and facilities to ensure operational efficiency and safety.
• Develop and manage the pool budget, including revenue projections and expense control, to ensure financial sustainability.
• Organize swimming lessons, water aerobics classes, and other aquatic programs to enhance community engagement and generate revenue.
• Liaise with local health and safety authorities to ensure compliance with regulations and to secure necessary permits for pool operation.

Pool Manager Salary & Outlook

Salaries for Pool Managers vary based on factors such as the size and prestige of the facility, whether it’s a seasonal or year-round position, the number of staff supervised, and the manager’s experience level. Additionally, working for a private club versus a public facility can significantly impact earnings.

• Median Annual Salary: $51,975 ($24.99/hour)
• Top 10% Annual Salary: $95,000 ($45.67/hour)

The employment of pool managers is expected to grow much faster than average over the next decade.

This surge is driven by an increasing number of new aquatic facilities, heightened safety and hygiene standards, and a growing public interest in swimming as a leisure and fitness activity, necessitating skilled Pool Managers to oversee operations, maintenance, and staff, ensuring a safe and enjoyable environment for patrons.

Pool Manager Job Requirements

Education: A Pool Manager typically pursues education beyond high school, with many holding a High School Diploma, Post-Secondary Certificate, or Associate’s Degree. Relevant studies often include business management, recreation management, or hospitality. These programs cover essential topics like facility management, safety protocols, and customer service, equipping candidates with the necessary skills to oversee pool operations effectively. Advanced courses in aquatic management or leisure services are also beneficial for this role.

Experience: Pool Managers often start with no prior experience, learning through on-the-job training and specific training programs tailored to managing aquatic facilities. They gain expertise in pool maintenance, safety protocols, and staff supervision. Experience in customer service, team leadership, and conflict resolution is also valuable, developing through hands-on management roles. Continuous learning and adaptation to new practices in pool operations and safety standards are essential for success in this role.

Certifications & Licenses: Pool Managers typically require certifications in CPR/AED, First Aid, and Lifeguarding from recognized organizations like the American Red Cross. Some may also need a Certified Pool Operator (CPO) license or Aquatic Facility Operator (AFO) certification, depending on state or local regulations.

Pool Manager Skills

Water Chemistry Analysis: Regular testing and adjusting of pH, chlorine, and alkalinity levels are imperative to prevent algae growth and protect against harmful bacteria. Pool Managers must ensure the water remains safe and inviting for swimmers by closely monitoring these chemical balances.

Lifeguard Supervision: Overseeing the safety and well-being of pool patrons involves coordinating the efforts of lifeguards to ensure they remain vigilant and prepared for emergencies. It includes assessing performance, offering feedback, and facilitating training to uphold safety and operational standards.

Facility Maintenance: The responsibility for the pool’s infrastructure, including pumps, filtration systems, locker rooms, and safety equipment, requires attention to detail and an understanding of mechanical systems. Conducting regular inspections, performing timely repairs, and implementing upgrades are essential to meet health regulations.

Staff Scheduling: Arranging lifeguard, instructor, and maintenance staff schedules to ensure adequate coverage during all operating hours demands anticipation of pool usage patterns and consideration of employee availability and qualifications.

Customer Service Management: Handling inquiries, complaints, and feedback from patrons is crucial for creating a welcoming environment. Swift problem-solving, clear communication, and empathy are necessary to address concerns and encourage repeat visits.

Emergency Response Planning: Preparing for incidents through effective coordination of lifeguard actions and pool evacuations is critical for patron safety. Knowledge of rescue techniques, first aid, and conducting regular drills prepares the team for emergencies.

Pool Manager Work Environment

A Pool Manager operates primarily outdoors, overseeing the aquatic facility’s operations. This role demands constant vigilance, with the manager often moving around the pool area, ensuring safety protocols are adhered to. The workspace is dynamic, blending office tasks with on-the-ground supervision, requiring a balance between administrative duties and physical presence.

Tools of the trade include water quality testing kits, safety equipment, and communication devices, essential for maintaining the pool’s health and coordinating with staff. Work hours can be irregular, with early mornings, late evenings, and weekend shifts, especially during peak swimming seasons. A practical, water-appropriate uniform is standard, reflecting the job’s physical nature and the need for quick mobility.

The environment fosters a team-oriented culture, with a focus on collaboration and public interaction. Managers often engage with a diverse range of individuals, from staff to patrons, necessitating strong interpersonal skills. Despite the outdoor setting, noise levels generally remain moderate, barring occasional crowded periods. The role offers opportunities for professional growth in facility management and recreation services, within a structure that values safety, efficiency, and community engagement.

Advancement Prospects

A Pool Manager can advance to higher management roles within larger recreational facilities or aquatic centers, overseeing multiple pools or even entire departments. This progression often involves taking on more strategic planning and operational responsibilities.

To achieve such advancement, gaining experience in budget management, staff training, and facility maintenance is crucial. Demonstrating leadership in improving pool safety protocols and customer satisfaction can also set a candidate apart.

Exploring opportunities within municipal or private sector organizations that manage a range of recreational services can provide broader career paths. Success in these roles may eventually lead to positions such as Director of Recreation or Operations Manager, where one oversees diverse programs beyond aquatic services.