20 Scooter’s Coffee Interview Questions and Answers

When it comes to coffee, Scooter’s Coffee knows a thing or two. This popular coffee company has been around for over 20 years and has become a staple in the coffee industry. With a commitment to quality and a focus on customer service, Scooter’s Coffee is a great place to work.

If you’re looking for a job at Scooter’s Coffee, you can expect to be asked some company-specific interview questions. To help you prepare, we’ve compiled a list of some common Scooter’s Coffee interview questions and answers.

Scooter’s Coffee Interview Process

The interview process at Scooter’s Coffee is generally pretty quick and easy. Most applicants report that they are contacted for an interview within a few days of applying, and that the actual interview itself is fairly brief. Questions tend to be general and focused on getting to know the applicant’s personality and work ethic rather than testing their knowledge or skills. In most cases, applicants are offered the job on the spot.

1. Have you ever worked in the food industry before?

This question is a great way for the interviewer to learn more about your experience and how it relates to working in the coffee industry. If you have previous food service experience, be sure to highlight any transferable skills that can help you succeed in this role.

Example: “I worked as a barista at a local café while I was going through college. It was a part-time job, but I learned so much about customer service and making specialty coffees. I also developed my multitasking skills because we were always busy.”

2. Are you comfortable working with and around hot liquids, sharp knives, and delicate glassware?

Scooters Coffee is a coffee shop, so the interviewer wants to make sure you are comfortable working in an environment where hot liquids and sharp knives are present. They also want to know if you have experience with handling delicate glassware as they serve specialty coffees that require careful handling.

Example: “I am very comfortable working around hot liquids and sharp objects. I worked at a restaurant for three years where we served specialty coffees, so I am familiar with handling fragile glassware.”

3. What is your experience working as a team to accomplish a goal?

This question can help the interviewer understand how you work with others to achieve a common goal. Use examples from your previous experience working in teams and highlight any skills or qualities that helped you succeed as part of a group.

Example: “In my last position, I worked alongside two other baristas who were also responsible for making drinks and serving customers. We all had different strengths, which allowed us to cover each other when we needed a break or assistance. For example, one of my coworkers was more experienced than me at creating specialty drinks, so she would often assist me when I was overwhelmed by orders.”

4. Tell me about a time when you disagreed with a manager and how did you handle it?

Boundless Enterprises wants to know that you can handle conflict in the workplace. This question is your opportunity to show how you resolve disagreements and work through challenging situations.

Example: “I once worked for a manager who was very strict about following company procedures. I disagreed with some of his policies because they were not always practical or efficient. Instead of arguing, I asked him if we could discuss it further so he could understand my perspective. He agreed, and we had a productive conversation where we both learned something new.”

5. How would you deal with an upset customer?

This question is a great way to assess your customer service skills. Interviewers want to know that you can empathize with customers and resolve their issues quickly. In your answer, demonstrate how you would use active listening techniques to understand the problem and find solutions.

Example: “I have experience working in a coffee shop where I had to deal with upset customers on a regular basis. One time, a customer came into the store and ordered a latte. When they received it, they were not happy with the foam on top of their drink. They asked me if we could remake it for them. I apologized and told them that unfortunately, we do not remake drinks once they are made. However, I offered them a discount on their next visit. The customer was still unhappy but left after receiving their discounted drink.”

6. If you were given a job that was very similar to something you had done previously but for less pay, would you still take the job? Why or why not?

This question is a great way to see how you would react in an uncomfortable situation. It can also show the interviewer that you are willing to take on challenges and work hard for less money if it means learning new skills or gaining experience.

Example: “I have always been someone who wants to learn as much as I can, so I would definitely take this job even though it was similar to my previous one. I think it’s important to gain more experience in different areas of business, and I am confident that I could do well in this position.”

7. Do you have any experience managing a team of employees?

This question can help the interviewer determine if you have experience managing a team of employees and how well you did it. If you do not have any management experience, you can talk about your leadership skills or other experiences that helped you manage people in the past.

Example: “I have never managed a team of employees before, but I have been working as a barista for Scooter’s Coffee for two years now. In this role, I am responsible for making sure customers receive their coffee orders quickly and efficiently. I also make sure my coworkers are doing their jobs correctly by providing feedback when necessary. This has given me valuable experience in giving constructive criticism to my coworkers while still maintaining positive relationships with them.”

8. Do you work well under pressure?

Scooters Coffee is a fast-paced environment, and the interviewer wants to make sure you can handle that. They want to know if you have experience working in a high-pressure environment before and how you handled it.

Example: “I work well under pressure because I am used to being busy at my current job. At my last job, we were always short-staffed, so I had to learn how to multitask quickly. I learned how to prioritize tasks and delegate when necessary.”

9. Which shift are you available to work?

Boundless Enterprises may ask this question to determine which shifts you are available to work. They want to make sure that the employee they hire is able to work all of their scheduled hours and will not need to be replaced in the future. In your answer, let them know which shift you would prefer to work and why.

Example: “I am available to work any day or evening shift. I have a flexible schedule and can work weekends if needed.”

10. Can you tell us about a time you had to train someone new and what issues came up while training them?

Boundless Enterprises is a company that values training and development. This question can help the interviewer understand how you approach new employees, as well as your ability to train others.

Example: “When I first started working at Scooter’s Coffee, we had an influx of new hires. We were short-staffed for about two weeks while everyone got up to speed on their jobs. During this time, I made sure to check in with my fellow baristas and make sure they knew what was expected of them. I also helped out wherever I could so that our customers didn’t have to wait too long for their drinks.”

11. Describe a time where you went above and beyond for a customer.

This question is a great way to show your dedication and passion for customer service. When answering this question, it can be helpful to think of a time when you went above and beyond for a customer or client that really appreciated the extra effort.

Example: “When I worked at my previous job as a barista, one of my regular customers was in a car accident. She had been coming into the coffee shop every morning before work for her usual order, but she missed two days in a row after the accident. I called her home phone number to check on her, and she told me she would be back in the next day. The next morning, she came in with a smile on her face and thanked me for checking up on her.”

12. How do you think technology has changed the coffee industry?

This question can help an interviewer understand how you might use technology to benefit their company. Use your answer to highlight any experience you have with coffee-related apps or websites and explain how they helped improve your work.

Example: “I think that technology has changed the coffee industry in a positive way because it allows us to connect more easily with customers. For example, I worked for a small roaster where we used a mobile app to communicate with our customers about new products and sales. This allowed us to build relationships with our customers and learn what types of coffees they liked best.”

13. Describe a situation where you didn’t get along with a co-worker.

Boundless Enterprises is a company that values teamwork and collaboration. This question helps employers understand how you handle conflict with others. In your answer, explain what steps you took to resolve the issue.

Example: “I once worked with a co-worker who was very critical of my work. I tried to be patient with them at first, but after several weeks of their criticism, I decided it would be best to talk to them about it. We met for coffee one afternoon and discussed our differences. They apologized for being so harsh and we agreed to meet weekly to discuss each other’s progress. After this meeting, they became more encouraging and helpful in their feedback.”

14. In your own words, describe our mission statement and what it means to you.

Boundless Enterprises has a mission statement that is posted on its website. The company’s goal is to “create an environment where people can connect with each other and the world around them through coffee, tea and community.”

The interviewer may ask this question to see if you understand what they are trying to accomplish as a business. Your answer should show that you have researched Boundless Enterprises and Scooter’s Coffee. You should also include how you would apply your knowledge of the company’s mission statement to your work.

Example: “I read about the company’s mission statement when I was researching Scooter’s Coffee for my resume. It sounds like the company wants to create a welcoming atmosphere in all of its locations. I think it’s important to make customers feel comfortable while they enjoy their beverages. I believe I could help achieve this by greeting customers and asking them questions about their day. This will allow me to learn more about them and provide better service.”

15. What does exceptional guest service mean to you?

This question is a great way to show your interviewer that you understand the importance of providing excellent customer service. When answering this question, it can be helpful to give an example of how you would provide exceptional guest service in a coffee shop setting.

Example: “Exceptional guest service means going above and beyond for customers. I believe that every customer deserves to feel welcome and appreciated at all times. To me, exceptional guest service means always being friendly and helpful, remembering what each customer likes and making sure they have everything they need.”

16. Explain your process for making drinks for many customers at once.

This question can help interviewers understand how you prioritize tasks and manage your time. Use examples from previous experience to explain the steps you take when making drinks for large groups of customers at once.

Example: “At my last job, I was responsible for making coffee for a group of 20 people every morning. To make sure everyone got their coffee in a timely manner, I would start with the person who ordered it first and work my way through the line until all orders were filled. This helped me avoid any delays or mistakes that could have occurred if I started working on multiple orders at once.”

17. Scooter’s Coffee focuses on family values, how important are those values to you?

Boundless Enterprises is a family-owned company, and they want to know that you value the same things as them. They are looking for someone who will fit in with their culture and values. When answering this question, make sure to emphasize how important family values are to you.

Example: “I am so excited to be interviewing for Scooter’s Coffee because I love the idea of working for a family-owned business. Family values are extremely important to me, and I would love to work for a company that shares those values. I have been searching for a job where I can feel like part of a community, and I think Scooter’s Coffee could be that place for me.”

18. What do you know about latte art?

Scooters Coffee is known for its latte art, so the interviewer may ask you this question to see if you have experience with it. If you do, share your knowledge and skills in creating different designs. If you don’t know much about it, learn more before the interview by watching videos on YouTube or reading articles online.

Example: “I am familiar with the basics of latte art, but I would love to learn more about how to create beautiful designs. I think that Scooter’s Coffee is a great place to practice my skills because of the high-quality coffee beans they use.”

19. Describe a time when you realized you made a mistake, how did you fix it?

This question can help the interviewer get a better sense of your problem-solving skills. It also helps them understand how you might handle similar situations in their organization.

Example: “When I was working as a barista, I accidentally gave someone decaf instead of regular coffee. The customer had ordered a large cup of coffee and when they got it, they immediately noticed something was wrong. They asked me if I made a mistake and I told them that I hadn’t. After apologizing to them, I fixed their order and offered them a free drink on my next shift.”

20. What steps would you take if you felt there was an employee who wasn’t pulling their weight?

Boundless Enterprises wants to know that you will take action if an employee isn’t performing their job well. Your answer should show the interviewer that you are willing to hold employees accountable for their actions and help them improve.

Example: “I would first try to talk with the employee about my concerns. If they didn’t seem receptive, I would speak with a manager or supervisor. If the employee still wasn’t improving after these conversations, I would document my observations and give the employee a warning. If the employee continued to perform poorly after the warning, I would let them go.”