Interview

17 Security Guard Interview Questions and Answers

Learn what skills and qualities interviewers are looking for from a security guard, what questions you can expect, and how you should go about answering them.

Without security guards, people and property face many risks. Security guards ensure their safety by identifying risks and neutralizing them. That’s why demand for security guards in businesses, campuses, hospitals, government buildings, and banks is high. But even though your skills are sorely needed, you’ll still need to answer a range of security guard interview questions before you officially get the job.

The questions asked in a security guard interview measure your work ethic, problem-solving skills, reliability, and competency. Read on to learn how to interview for a security job, so you can be prepared for anything, just as you need to be on the job.

Are you comfortable working alone or in a team setting?

Security guards often work alone, but they also need to be able to communicate with their team members. Employers ask this question to make sure you understand the differences between working in a solo or group setting. In your answer, explain how you feel about both situations and why you prefer one over the other.

Example: “I am comfortable working either way, although I prefer working in a team setting. When I’m on my own, I find it easier to focus on my tasks without any distractions. However, when I work as part of a team, I can bounce ideas off of others and learn from them. I think that having a team is beneficial because we all have different strengths and weaknesses. We can use each other’s knowledge to help us complete our tasks.”

What are some of the most important qualities a security guard should have?

Employers ask this question to make sure you understand the role of a security guard and what qualities are important for the job. They want someone who is responsible, trustworthy and has good communication skills. When answering this question, think about which qualities you have that would be beneficial in this position.

Example: “I believe some of the most important qualities a security guard should have are reliability, trustworthiness and good communication skills. A security guard needs to be able to follow instructions from their supervisor and communicate with other employees and people they interact with throughout the day. I am always on time for work and can speak clearly when talking to others. I also feel like I am trustworthy because I am honest and reliable.”

How would you react if you saw someone breaking into a car or stealing from a store?

Security guards often encounter people who are breaking the law. Employers ask this question to make sure you know how to react in these situations and that you can keep yourself safe. In your answer, explain what steps you would take to handle the situation without putting yourself at risk.

Example: “If I saw someone stealing from a store or breaking into a car, I would call for backup immediately. Then, I would try to get a good description of the person’s appearance and any information about their vehicle or license plate number. If they were still on the scene when backup arrived, we would detain them until the police arrived.”

What is the most challenging situation you have faced while on the job?

Security guards often face challenging situations, and employers ask this question to learn how you react in these situations. When answering this question, it can be helpful to mention a specific situation and describe what you did to resolve the issue.

Example: “The most challenging situation I have faced while on the job was when I had to detain an unruly customer at my previous job. The customer was upset because he wasn’t allowed into the building without his ID, but he refused to leave. I remained calm and explained that he would need to leave or call the police if he didn’t comply with our rules. He eventually left after I called the police.”

Provide an example of a time when you successfully resolved an issue with a difficult customer or client.

Security guards often interact with people who are upset or in a rush. Employers ask this question to make sure you have experience handling challenging situations and can diffuse them quickly. In your answer, explain how you handled the situation and what steps you took to resolve it.

Example: “At my previous job, I had a customer who was very upset because we were out of her favorite product. She started yelling at me and demanding that I give her more information about when we would get more inventory. Instead of getting defensive, I calmly explained that I didn’t know any more than she did and apologized for the inconvenience. She calmed down after that and thanked me for being so understanding.”

If a customer or client asks you a question about something you don’t know, how do you handle the situation?

Security guards often interact with customers and clients, so employers ask this question to make sure you have the ability to handle customer service situations. In your answer, show that you can be honest and direct when answering questions about things you don’t know. Explain that you would try to find out the answer for them as quickly as possible.

Example: “If a customer or client asked me a question I didn’t know the answer to, I would tell them honestly that I didn’t know but that I would find out the answer for them as soon as possible. I would then go to my supervisor or someone else who might know the answer and get back to them as quickly as I could.”

What would you do if you saw one of your coworkers engaging in suspicious or illegal activity?

Security guards often work in teams, so employers ask this question to make sure you’re a team player. They want to know that you’ll report any wrongdoing by your coworkers and that you can trust them with sensitive information. In your answer, emphasize that you would report the activity to your supervisor or manager immediately.

Example: “If I saw one of my coworkers engaging in suspicious or illegal activity, I would report it to my supervisor as soon as possible. I would not try to handle the situation myself because I could put myself at risk if I didn’t have backup. If I were alone, I would call for help before taking action. I would also take note of what I saw so that I could give an accurate description when reporting it.”

How well do you handle stress and pressure?

Security guards often work in high-pressure situations. They must remain calm and collected when faced with dangerous or challenging situations. Employers ask this question to make sure you have the right temperament for the job. In your answer, share a story about a time you were under pressure but still managed to perform well.

Example: “I’ve worked as a security guard at a nightclub for three years now. I can tell you that it’s definitely one of the most stressful jobs out there. However, I love my job because I get to help people feel safe and secure. When things get hectic, I try to remember why I chose this career path. It helps me stay focused and calm.”

Do you have any questions for us about the position or company?

This is your opportunity to show the interviewer that you have done your research and are genuinely interested in the position. It also gives you a chance to ask any questions you may have about the company or security guard training program.

Example: “I am very excited about this role, and I think my skills and experience would be an excellent fit for this company. I noticed on your website that you offer free security guard training courses. Is there a time frame when new employees can expect to start their training?”

When performing your duties, what is your priority?

This question is a way for the interviewer to assess your commitment to security. Your answer should show that you value safety and security over other factors, such as personal convenience or financial gain.

Example: “My top priority when performing my duties is ensuring the safety of everyone on the premises. I will always put myself in harm’s way if it means protecting others from danger. For example, if I see someone acting suspiciously, I would approach them rather than wait for backup. If they are a threat, I want to be able to neutralize the situation before anyone else gets hurt.”

We want to ensure that our security guards are well-informed about current events and popular locations in the area. What sources do you use to stay informed about local happenings?

Security guards need to be aware of what’s happening in their community. They should know the best places to eat, where people gather and other popular locations. This helps them keep an eye out for suspicious activity and protect clients from harm. When you answer this question, list a few news sources that you use to stay informed about local events.

Example: “I subscribe to several local newspapers and newsletters. I also follow some local bloggers who share information about new businesses and restaurants. I find these resources helpful because they give me insight into what’s going on around town.”

Describe your experience with first aid and basic emergency response.

Security guards often need to respond quickly in emergency situations. Employers ask this question to make sure you have the necessary skills and training to keep their employees safe. If you don’t have experience with first aid or emergency response, consider taking a course before your interview.

Example: “I took an online course on basic first aid last year. I learned how to treat minor injuries like cuts and bruises as well as how to react in more serious situations. I also completed a certification program for CPR and AED use. These courses helped me feel confident about my ability to help others in emergencies.”

What makes you an ideal candidate for this position?

Employers ask this question to learn more about your qualifications and how you feel you would fit in with their company. Before your interview, make a list of reasons why you are the best candidate for the job. Focus on skills that match what the employer is looking for and emphasize any unique qualities or experiences that might set you apart from other candidates.

Example: “I am an ideal candidate because I have experience working as a security guard at my current job. In this role, I learned many valuable skills that I can apply here, including customer service, problem-solving and conflict resolution. I also understand the importance of following rules and procedures and always aim to do my best work.”

Which security systems have you worked with in the past?

This question can help the interviewer determine your experience with different security systems. Security guards often work with a variety of security systems, so it’s important to have some experience with them. When answering this question, list any specific systems you’ve worked with in the past and explain what they do.

Example: “In my last position as a security guard, I worked with both an ID badge system and a card key system. The ID badge system uses RFID technology to track when employees enter and exit buildings. This helps ensure that only authorized people are entering the building. The card key system is similar but uses magnetic strips instead of RFID. Both of these systems allow me to monitor who enters and exits the facility.”

What do you think is the most important aspect of customer service?

Customer service is an important part of any job, but it’s especially crucial for security guards. The interviewer wants to make sure you understand the importance of customer service and how it relates to this role. Use your answer to highlight your interpersonal skills and ability to communicate with others.

Example: “I think that listening to customers is one of the most important aspects of providing good customer service. I always try to listen carefully to what a person has to say before responding or asking questions. This helps me better understand their concerns and respond appropriately. Another important aspect of customer service is being friendly and approachable. I believe that people feel more comfortable when they can interact with someone who seems kind and helpful.”

How often do you perform a patrol of your assigned area?

This question can help the interviewer determine how often you check in on your security post and whether or not you are able to stay alert while working. Security guards must be vigilant at all times, so it’s important that they perform regular patrols of their assigned area. Your answer should reflect a commitment to staying alert and aware of your surroundings at all times.

Example: “I try to complete a thorough patrol of my assigned area every 30 minutes. This allows me to remain alert and attentive to any changes or disturbances in my area. I also use this time to make sure that all entrances and exits are secure and that there aren’t any suspicious individuals or vehicles nearby.”

There is a problem with a customer, but you have another call coming in. What do you do?

This question is a test of your problem-solving skills. It also shows the interviewer how you prioritize tasks and manage time under pressure. Your answer should show that you can make quick decisions, while still being respectful to customers.

Example: “I would first apologize to the customer for having to leave them. Then I would call my supervisor to ask if they could help with the incoming call. If not, I would try to resolve the issue as quickly as possible before leaving the customer. This way, I am showing respect to the customer by listening to their concerns and trying to solve them as fast as I can.”

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