What Does a Starbucks Cashier Do?

Starbucks is a global coffee chain that is known for its high-quality coffee and friendly customer service. As a cashier at Starbucks, you will be responsible for greeting customers, taking orders, and processing payments. You will also be responsible for maintaining a clean and organized workspace, as well as ensuring that all customers have a positive experience. Additionally, you may be asked to help with stocking shelves, preparing drinks, and other tasks as needed.

Starbucks Cashier Job Duties

A Starbucks Cashier typically has a wide range of responsibilities, which can include:

• Greet customers warmly and take their orders accurately, ensuring that all customer needs are met
• Operate cash registers efficiently and accurately, processing payments in a timely manner
• Prepare drinks according to Starbucks standards, including espresso-based beverages, blended coffee drinks, teas, and other specialty items
• Maintain cleanliness of the store, stocking shelves, cleaning counters, and wiping down tables
• Ensure that all food safety regulations are followed, including proper storage and handling of food products
• Assist with opening and closing duties as needed, such as setting up for the day, restocking supplies, and counting money
• Provide excellent customer service by being friendly, helpful, and knowledgeable about menu items and promotions
• Upsell additional items when appropriate, suggesting add-ons or upgrades to increase sales
• Follow company policies and procedures at all times, including those related to security and safety
• Monitor inventory levels and order new supplies as needed
• Train new employees on cashiering and barista skills
• Participate in team meetings and provide feedback on ways to improve processes

Starbucks Cashier Salary

The salary of a Starbucks cashier is determined by a variety of factors, including the location of the store, the number of hours worked, and the experience of the employee. The company also takes into account the cost of living in the area, the cost of benefits, and the overall performance of the employee. Additionally, the company may offer incentives to employees who demonstrate exceptional customer service or who have been with the company for a long period of time.

• Median Annual Salary: $30,614 ($14.72/hour)
• Top 10% Annual Salary: $33,600 ($16.15/hour)

Starbucks Cashier Job Requirements

To be hired as a cashier at Starbucks, applicants must have a high school diploma or equivalent. Previous experience in customer service is preferred, but not required. Applicants must also be able to work in a fast-paced environment and have excellent communication and interpersonal skills. Additionally, applicants must be able to stand for long periods of time and lift up to 25 pounds. A valid driver’s license and reliable transportation are also required. Finally, applicants must be able to pass a background check and drug test.

Starbucks Cashier Skills

Starbucks Cashier employees need the following skills in order to be successful:

Inventory Control: Inventory control is the ability to keep track of the products you have in stock. As a cashier, you’ll be responsible for knowing how much product you have and when you need to reorder. This is an important skill for a cashier to have because it ensures you’re selling the right products and you’re not running out of stock.

Customer Service Skills: Customer service skills are the foundation of a cashier’s job. As a barista, you’ll be expected to greet customers, take their orders, make their drinks and process payments. You’ll also be expected to answer any questions customers may have about the menu, the store’s policies or the location of restrooms.

Product Promotion: Promoting products is an important skill for a cashier to have. You can use this skill to help you sell more products and increase your sales. You can promote products by explaining the benefits of each product and how it can help a customer. For example, if a customer is looking at two different types of coffee, you can explain the benefits of each coffee and why one may be a better choice.

Math & Money Handling Skills: Math and money handling skills are important for cashiers to have. You may be responsible for counting money, making change and handling large transactions. Having strong math skills can help you make accurate change and process transactions quickly.

Point of Sale (POS) Software: A barista’s primary responsibility is preparing and serving coffee and other beverages. However, a cashier also needs to be familiar with the company’s point of sale software. This software is used to process transactions and is often integrated with the company’s cash registers. Being familiar with this software can help you process transactions more efficiently.

Starbucks Cashier Work Environment

Starbucks cashiers work in a fast-paced environment, often with a lot of customer interaction. They must be able to handle multiple tasks at once, such as taking orders, making drinks, and handling money. Cashiers typically work a 40-hour week, but may be required to work additional hours during peak times. They may also be required to work nights and weekends. Cashiers must be able to handle stressful situations, such as dealing with difficult customers, and must be able to remain calm and professional in all situations. Cashiers must also be able to stand for long periods of time and lift up to 25 pounds.

Starbucks Cashier Trends

Here are three trends influencing how Starbucks Cashier employees work.

Self-Checkout

Self-checkout is becoming increasingly popular in retail stores, including Starbucks. This technology allows customers to scan and pay for their items without the need for a cashier. Self-checkout machines are more efficient than traditional checkout methods, as they can process multiple orders at once.

For Starbucks cashiers, self-checkout means fewer hours of work and less customer interaction. However, it also provides an opportunity to learn new skills, such as troubleshooting technical issues with the machines or helping customers use them correctly. Understanding how to use self-checkout systems will be important for future job prospects, so it’s essential that cashiers stay up to date on this emerging trend.

Mobile Point of Sale Systems

Mobile point of sale systems are becoming increasingly popular in the retail industry, and Starbucks is no exception. These systems allow cashiers to take orders on a mobile device, eliminating the need for traditional registers. This technology allows customers to order ahead and pay with their phones, streamlining the ordering process and reducing wait times.

For cashiers, this technology provides an easier way to manage customer orders and payments. It also helps reduce errors by providing real-time updates on inventory levels and pricing information. As more businesses adopt mobile POS systems, it’s important for cashiers to understand how to use them effectively.

Cashierless Stores

Cashierless stores are becoming increasingly popular as a way to reduce costs and improve customer experience. Starbucks is one of the companies leading this trend, with its “Scan & Go” technology that allows customers to scan their items and pay without having to wait in line or interact with a cashier.

This emerging trend has important implications for cashiers at Starbucks. As more stores adopt cashierless technology, cashiers may find themselves out of work or needing to be retrained for other roles within the company. It is therefore important for cashiers to understand how this technology works and what it means for their job security.

Advancement Prospects

Cashiers at Starbucks may be able to move up to a shift supervisor role, which involves managing other cashiers and ensuring that the store runs smoothly. With more experience, they may be able to move up to a store manager role, which involves overseeing the entire store and its staff. With even more experience, they may be able to move up to a district manager role, which involves overseeing multiple stores in a region. Finally, with enough experience, they may be able to move up to a regional manager role, which involves overseeing multiple districts in a region.

Interview Questions

Here are five common Starbucks Cashier interview questions and answers.

1. How do you handle stress and pressure?

Working as a cashier can be stressful at times. Employers ask this question to make sure you have the ability to stay calm and focused during busy shifts. In your answer, share two or three strategies that help you manage stress. Explain how these strategies helped you in previous positions.

Example: “I find deep breathing exercises to be very helpful when I’m feeling stressed. When things get hectic behind the register, I take a few moments to close my eyes and focus on my breath. This helps me relax and refocus on what I need to do next. Another strategy I use is delegating tasks. If there are multiple people working the counter, I try to assign each person specific responsibilities. For example, one person may ring up orders while another takes payments. By dividing up the work, we can all stay productive even if it’s a busy day.”

2. Provide an example of a time when you had to meet a tight deadline.

This question can help interviewers understand how you handle pressure and whether you are able to meet deadlines. When answering this question, it can be helpful to mention a specific deadline you met in the past and what steps you took to ensure that you completed your work on time.

Example: “At my previous job, I had to complete an assignment for one of my classes within two weeks. At first, I was worried about meeting the deadline because there were so many things I needed to learn about the subject matter. However, I decided to spend at least five hours each week studying and researching the material until I felt comfortable with it. By doing this, I was able to finish the assignment before the due date.”

3. How well do you work under pressure?

Working as a cashier at Starbucks can be quite busy, especially during peak hours. Employers ask this question to make sure you have the ability to work under pressure and stay calm while customers are waiting in line. Before your interview, think about how you handle stressful situations. Think of an example from your previous job where you had to work under pressure.

Example: “I actually really enjoy working under pressure because it helps me stay focused on what I’m doing. In my last job, we were always so busy that I got used to being stressed out all the time. When I was hired here, I thought it would be too much for me, but now I feel like I am able to handle anything.

In my last job, there was one day when our computer system went down. It was right before lunch rush, so everyone was getting ready to start their shift. The manager told us not to worry and that he would take care of everything. He started taking orders by hand and then wrote them down once the computer system came back up. We ended up serving every customer who ordered food that day.”

4. Are you comfortable interacting with customers, even when they are upset or angry?

This question is an opportunity to show your interpersonal skills and ability to handle challenging situations. When answering, it can be helpful to mention a time when you had to interact with customers who were upset or angry and how you handled the situation successfully.

Example: “I have experience working in customer service for several years now, so I am comfortable interacting with customers of all kinds. In my previous position as a barista at a local coffee shop, I once had a customer come into the store while I was working alone. The customer was upset because they ordered their drink incorrectly and wanted a new one free of charge. I apologized for the mistake and offered them a discount on their next order instead.”

5. What days and hours of the week can you not work?

Employers ask this question to make sure you can work the hours they need. If you have a conflict with their schedule, let them know as soon as possible so they can find someone else.

Example: “I am available for all shifts and days of the week. I do not have any conflicts at this time.”