16 Starbucks Store Manager Skills for Your Career and Resume

Starbucks store managers have a lot of responsibility. They are responsible for the day-to-day operations of the store, as well as managing a team of employees. Store managers need to have a variety of skills to be successful in their role. If you’re interested in becoming a Starbucks store manager, learning about the necessary skills can help you determine if you have what it takes to be successful in this role.

Organization

Organization is the ability to keep track of multiple tasks and responsibilities. As a store manager, you may have many duties that require your attention at any given time. Having strong organizational skills can help you prioritize your work and stay on top of deadlines. It’s also important for delegating tasks to ensure everyone in your team has clear instructions about their job.

Conflict Resolution

Conflict resolution is the ability to diffuse a situation and help people come to an agreement. As a store manager, you might need to resolve disputes between employees or customers. For example, if two baristas have differing opinions about who should receive a customer’s order, you can step in and mediate the conversation. You may also need to resolve disagreements with suppliers or vendors when negotiating prices for supplies.

Recruiting & Hiring

As a store manager, you may be responsible for hiring new employees. You should have the ability to assess potential candidates and determine if they’re a good fit for your team. Additionally, you can use your recruiting skills to attract customers through effective job postings and social media campaigns.

Inventory Management

A store manager needs to be able to manage the inventory of their location. This includes knowing what products are available, how much is left and when it’s time to reorder. It also means ensuring that all supplies are in stock and keeping track of any out-of-stock items. Finally, a store manager should know how to use inventory software so they can keep track of all orders and monitor sales trends.

Decision Making

As a store manager, you need to make decisions on behalf of the company. You might decide which products to stock in your store or what new menu items to try out. You also have to make important decisions about employee performance and discipline. For example, if an employee is late too often, you might decide whether to give them a warning or let them go.

Customer Service

Customer service is the ability to understand and meet a customer’s needs. As a store manager, you may be responsible for ensuring that your baristas are providing quality customer service. You can also provide excellent customer service yourself when working as a barista or cashier. Customer service skills can help you build positive relationships with customers and encourage them to return to your store.

Problem Solving

Problem solving is the ability to identify and address issues that may arise in your work. As a store manager, you may need to solve problems related to employee performance, customer service or inventory management. For example, if an employee calls out sick, you may need to find someone to fill their shift so the store can operate normally. You may also use problem-solving skills when resolving conflicts between employees or customers.

Performance Management

A store manager should be able to provide constructive feedback and set goals for employees. This can help them improve their performance, which in turn can benefit the company. For example, if an employee is having trouble with a task, you may be able to suggest ways they can overcome it or offer training that will help them learn the skill. Then, when they do improve, you can praise them for their efforts.

Communication

Communication is the ability to convey information clearly and concisely. As a store manager, you may need to communicate with employees about scheduling changes or new company policies. You also need to be able to explain complex aspects of your products to customers in an easy-to-understand way. This can help you build rapport with your team members and encourage them to work harder for you. It can also help you develop stronger relationships with customers by making sure they understand what you’re saying.

Product Knowledge

Having a strong knowledge of the products and services your company offers can help you make informed decisions as a manager. For example, if one of your baristas asks for guidance on which coffee machine to purchase, you can suggest the model that best suits their needs and budget. This demonstrates your ability to direct employees toward resources that may improve their performance or increase revenue.

Flexibility

Flexibility is the ability to adapt to changing circumstances. As a store manager, you may need to shift your duties or responsibilities if an employee becomes ill or another member of your team needs time off. Flexibility can also help you adjust to unexpected situations that arise in the workplace and ensure customers receive excellent service regardless of any changes.

Leadership

Leadership is the ability to guide and motivate a team. As a store manager, you may be responsible for leading a group of baristas who work under you. You can use your leadership skills to help them grow as employees and provide guidance when they need it. Leadership also means motivating your team to perform well and achieve company goals.

Employee Scheduling

Scheduling is the process of planning and assigning work shifts to employees. As a store manager, you may be responsible for scheduling your team’s time at work. This requires knowing each employee’s availability and skill set as well as understanding how various schedules can affect productivity. For example, if two baristas are working together, it might be best to schedule them on alternating days so they can support one another when needed.

Delegation

Delegation is the ability to assign tasks to others. As a store manager, you may have several responsibilities that require your attention at any given time. Therefore, it’s important to delegate some of your duties so you can focus on other aspects of managing a store. For example, if you’re an operations manager, you might delegate scheduling shifts and handling employee issues to someone else.

Training & Development

Training and development is a crucial skill for store managers to have because it allows them to develop their employees’ skills, which can help the company grow. Having this skill set can also allow you to train new employees on how to do their job correctly and ensure that your team members are comfortable with their roles. You can use training and development to create an employee manual or guide that outlines all of the necessary information employees need to know about working at Starbucks.

Coaching & Mentoring

Coaching and mentoring are two skills that can help you become a successful store manager. As a store manager, you may be responsible for training new employees or helping existing employees develop their skills. You can also mentor your team by providing guidance on how to overcome challenges in the workplace. For example, if an employee is having trouble balancing work and home life, you might offer advice on how they can manage their time more effectively.

How Can I Learn These Starbucks Store Manager Skills?

There are a few ways that you can learn the necessary skills to become a Starbucks Store Manager. One way would be to take on a leadership role in another organization, such as a club or a sports team. This will give you the opportunity to practice your organizational and conflict resolution skills. Another way to learn these skills would be to take a course or two in business management. This will give you a more formal education in these areas, and will also give you the opportunity to practice your skills in a simulated environment. Finally, you could also shadow or work with a current Starbucks Store Manager. This would give you the opportunity to see these skills in action and to ask questions about the role.