20 Tangerine Interview Questions and Answers

Tangerine is a Canadian bank that offers no-fee chequing and savings accounts, mortgages, loans, and investment products. Tangerine has over 2 million clients and is one of the largest direct banks in Canada.

If you’re applying for a job at Tangerine, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Tangerine interview questions and answers to help you prepare for your interview.

Tangerine Interview Process

The interview process at Tangerine can vary depending on the position you are applying for. However, most positions will require at least one phone interview and one in-person interview. For some positions, you may be asked to complete an online assessment or take a quiz. The length of the hiring process can vary, but it is typically around 4 weeks.

1. What is your experience with customer service?

Customer service is a major part of working at Tangerine. The bank wants to know that you have experience with this type of work and can handle the unique challenges that come with it. When answering, make sure to highlight your interpersonal skills and ability to solve problems for customers.

Example: “I’ve worked in customer service for five years now. I started as a call center representative but quickly moved up to team leader because of my excellent communication skills and problem-solving abilities. In my current role, I am responsible for training new employees on how to provide quality customer service. I also regularly monitor calls to ensure our representatives are following company policies.”

2. Are you comfortable working in a fast-paced environment?

Tangerine is a fast-paced environment, and the interviewer wants to make sure you can handle it. This question also helps them determine if you are able to work well with others in a busy setting. Show that you have experience working in a high-pressure environment and that you enjoy it.

Example: “I love working in a fast-paced environment because I am someone who gets things done quickly. In my last role, we had a lot of deadlines to meet, so I got used to working at a quick pace. I think I would be a great fit for this position because I know how to balance getting tasks done quickly while still making sure they’re done correctly.”

3. Why do you want to work at Tangerine?

This question is a great way for the interviewer to learn more about your interest in working at Tangerine. They want to know that you are passionate about their company and its values. When answering this question, it can be helpful to mention specific aspects of the company that appeal to you.

Example: “I am very interested in working for a financial institution that focuses on customer service. I believe that Tangerine has one of the best reputations when it comes to providing excellent client care. Another reason why I’m excited to work here is because of the company’s commitment to hiring diverse employees. I would love to be part of an organization that supports equality.”

4. Do you have any experience working in the financial industry?

This question is a great way for the interviewer to learn more about your background and how it relates to this role. If you have experience working in the financial industry, share what that was like and if there are any skills or knowledge you gained from that experience that will help you succeed in this role.

Example: “I worked as an investment advisor at my previous job where I helped clients create portfolios based on their risk tolerance and goals. This experience has given me valuable insight into helping customers make smart decisions with their money and has taught me how to effectively communicate complex information to others.”

5. How would you handle an irate client?

This question is a great way to test your customer service skills. It’s important for financial advisors to be able to diffuse tense situations and help clients feel comfortable with their investments. Your answer should show the interviewer that you have the ability to handle difficult conversations and keep them from escalating into conflicts.

Example: “I would first try to understand why they are upset, and then I would apologize for any inconvenience or confusion. If it seems like there was an error on our part, I would offer to make up for it by offering a refund or credit. If the client is still unhappy, I would ask if we could schedule a time to meet in person so I can address their concerns more thoroughly.”

6. Describe a time when you had a conflict with a co-worker, how did you resolve it?

This question can help the interviewer understand how you resolve conflicts and whether you are able to work well with others. When answering this question, it can be helpful to mention a specific example of a conflict you had with a co-worker and how you resolved it in a positive way.

Example: “I once worked with a colleague who was very critical of my work. I found that when he would criticize me, it made me feel like I wasn’t doing my job well enough. After talking with him about his feedback, we realized that he was just trying to help me improve my skills. We started meeting regularly so he could give me constructive criticism on my work. This helped me learn from his feedback and become a better employee.”

7. What are your short term and long term goals?

This question is a great way to learn more about the candidate’s career goals and how they plan to achieve them. It also helps employers see if you’re interested in growing within their company. When answering this question, it can be helpful to include your short term goals as well as any long-term goals that may take longer than a year to accomplish.

Example: “My first goal would be to become proficient with all of Tangerine’s products and services. I’ve already started learning about these by reading through the online resources and taking notes on my phone. My next step will be to attend training sessions at the office so I can ask questions and get clarification from the experts.

In the long term, I’d like to continue working hard and eventually become a team leader or manager. I think I have the skills and personality to help others succeed.”

8. Tell me about a time that you were able to help someone achieve their goal.

This question is a great way to show your leadership skills and how you can motivate others. When answering this question, it’s important to focus on the positive outcome of helping someone achieve their goal.

Example: “When I was working at my previous job, one of my coworkers had been trying to lose weight for quite some time. She would always talk about her goals but never really took action. One day, she came into work crying because she gained five pounds. I asked her what she was doing to try and lose weight and if there were any obstacles in her way. After talking with her for a while, I realized that she wasn’t eating enough calories to sustain her energy throughout the day. I helped her create a meal plan that allowed her to eat more food without gaining weight.”

9. Why should we hire you over other candidates?

This question is a great way for employers to learn more about your qualifications and how you can benefit their company. When answering this question, it’s important to highlight the skills that make you unique as well as the skills that are most relevant to the position.

Example: “I believe I am the best candidate because of my attention to detail and ability to work independently. In my previous role, I was responsible for entering all client information into the system, including their contact information, financial history and investment preferences. Because of this responsibility, I became very familiar with Tangerine’s systems and processes, which makes me an ideal candidate for this customer service representative position.”

10. What was one of the biggest challenges you faced while working on a team project?

This question can help the interviewer understand how you work with others and your problem-solving skills. When answering this question, it can be helpful to mention a specific situation where you worked on a team project and faced a challenge. Then, explain what steps you took to overcome that challenge.

Example: “One of my biggest challenges while working on a team project was when I had to present our findings to the rest of the group. I was nervous about presenting in front of everyone, but I knew it was important for me to do so. So, I practiced my presentation multiple times before the meeting. This helped me feel more confident during the actual presentation.”

11. Have you ever been involved in a large scale project?

Tangerine is a large company that offers many different services. They want to know if you have experience working on projects of this size before and how well you can handle the pressure. If you do, explain what your role was in the project and what skills you used to help it succeed.

Example: “I’ve been involved in several large-scale projects during my career. In one instance, I worked with a team of five other developers to create an entirely new website for a client. We had two months to complete the project, but we finished early. This allowed us to test the site thoroughly before presenting it to the client. The client loved the final product.”

12. Tell us about a time where you had to make a decision between two equally qualified candidates for a position, who did you choose?

This question can help the interviewer understand how you make decisions and what your thought process is. It can also show them that you are able to be decisive when necessary. When answering this question, it can be helpful to give specific details about why you chose one candidate over another.

Example: “In my current role as a recruiter, I had two equally qualified candidates for an open position in our company. One of the candidates was more experienced than the other but they both had great resumes. In this situation, I decided to go with the more experienced candidate because I knew they would be able to hit the ground running once hired. This decision helped us fill the position quickly.”

13. Would you be willing to take a pay cut if it meant being more satisfied with your job?

Employers ask this question to see if you’re willing to make sacrifices for the good of the company. They want employees who are committed to their work and will do what it takes to help the business succeed. In your answer, explain that you would be willing to take a pay cut if it meant working in an environment where you were valued and appreciated. Explain that you value job satisfaction over money.

Example: “I would definitely be willing to take a pay cut if it meant I could work somewhere with better management. I’m more interested in being happy at work than making as much money as possible. If I was working somewhere where I felt valued and appreciated, I’d be willing to sacrifice some salary for that.”

14. If you had $1 million dollars, what would you invest in?

This question is a behavioral one that helps employers understand your investment strategy. It also shows them how you would use their company’s products and services to invest in the market. When answering this question, be sure to explain why you chose each investment and what it offers you.

Example: “If I had $1 million dollars, I would invest half of it into stocks and bonds. Stocks are an excellent way to grow my money over time because they offer me dividends when the company does well. Bonds are another good option for investing because they’re backed by the government, so I know I’ll get my money back at some point. The other half of my money would go into real estate investments. Real estate has proven itself as a solid investment over the years, and I have experience with managing properties.”

15. What do you know about our company?

This question is a great way to test your research skills and show the interviewer that you are serious about this role. Before your interview, make sure to read through the company’s website and social media accounts. Look for information on their values, mission statement and recent news. You can also look at job listings to see what qualities they’re looking for in an ideal candidate.

Example: “I’ve been following Tangerine since I was in high school because my brother works here. I know that you have a reputation for being one of the best places to work in the city. Your employees love working here because of the friendly atmosphere and opportunities for growth. I’m excited to be part of such a wonderful team.”

16. What skills would you bring to this role?

Employers ask this question to learn more about your skills and how they can benefit their company. Before your interview, make a list of the skills you have that would be useful in this role. Choose two or three skills from your resume that are relevant to this position. Explain how these skills will help you succeed in this role.

Example: “I believe my customer service skills and attention to detail would be beneficial to this role. I am always willing to go above and beyond for customers and clients. In previous roles, I’ve noticed that many people overlook details when working with customers. I take pride in making sure all aspects of my work are accurate and helpful.”

17. Do you have any knowledge of banking regulations?

Tangerine is a Canadian bank, so the interviewer may ask this question to see if you have any experience working with banking regulations in Canada. If you do not have direct experience, you can talk about how you would research and learn about them.

Example: “I’ve never worked for a Canadian bank before, but I did work at a small financial institution that was based in New York. We had some clients who were Canadian citizens, so we needed to be familiar with Canadian banking regulations. I researched what those regulations were and learned more about them as they came up. I think it’s important to understand all of the rules and regulations when working in finance.”

18. Tell me about a time when you went above and beyond for a client.

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to mention a specific situation where you helped someone who was in need of assistance or guidance.

Example: “I once had a client who wanted to open an investment account but didn’t have enough money to do so. I worked with the client to find ways they could save more money so that they would eventually have enough to open the account. Eventually, we found a few different ways for them to save money each month, which allowed them to reach their goal.”

19. What type of management style do you prefer?

Tangerine is a smaller company, so it’s likely that you’ll work with your manager on a regular basis. Your answer to this question can help the interviewer determine if you’re a good fit for their management style and vice versa. If you have experience working in different types of companies or industries, you can use those experiences to give examples of how you’ve adapted to each type of management style.

Example: “I prefer a collaborative management style where we all meet regularly to discuss our progress and any challenges we may be facing. I find that having an open line of communication helps me feel more comfortable asking questions and sharing my ideas. In my last position, I worked at a large corporation where there were many levels of management between myself and the CEO. My manager and I met once a week to discuss our goals and progress, but she was very hands-off when it came to day-to-day tasks.”

20. Can you tell me about a time you disagreed with your manager, how did you handle it?

This question can help the interviewer understand how you handle conflict and disagreements. It’s important to be honest in your answer, but it’s also important to show that you’re willing to work with others and learn from your mistakes.

Example: “I once disagreed with my manager about a client I was working with. The client had asked me for advice on which investment plan would be best for them, and I told them they should invest in stocks because I thought they were more stable than bonds. My manager later informed me that bonds are actually safer investments for most people, so I apologized to the client and offered to find out what other options might be available.”