20 Truist Interview Questions and Answers

When you go to a job interview, you can expect to be asked a variety of questions. But if you’re interviewing for a position at Truist, you may be wondering what specific questions you can expect.

Truist is the sixth-largest commercial bank in the U.S., so it’s no surprise that they would have some specific questions for candidates. In this article, we’ll give you an overview of the company and some sample interview questions that you may be asked if you’re interviewing for a position at Truist.

Truist Interview Process

The interview process at Truist can vary depending on the position you are applying for. However, most positions will require at least one phone interview and one in-person interview. The phone interview is usually conducted by a recruiter and is used to screen candidates. The in-person interview is usually conducted by the hiring manager and is used to assess whether the candidate is a good fit for the position. The interview process can take anywhere from a few weeks to a few months.

1. Tell me about an experience where you had to work with a wide variety of people and personalities.

Truist is a large company that employs many different types of people. The interviewer may ask this question to see if you can work with others who have different opinions and ideas than you do. Use your answer to show the interviewer that you are willing to collaborate with others and respect their thoughts and opinions.

Example: “At my previous job, I worked in an open office space where we all shared one printer. One day, I needed to print something for a client but the printer was out of paper. I asked around the office if anyone had any extra paper they could give me, but no one did. In the end, I went to the supply closet and took some paper so I could finish my project.”

2. What do you think the biggest challenges are facing commercial banks today?

Truist is a large bank that offers many services to its customers. The interviewer wants to know how you will help the company overcome challenges and continue to grow as an organization. Use examples from your experience to show how you can be a valuable asset to Truist.

Example: “I think one of the biggest challenges facing commercial banks today is customer service. Customers are looking for more personalized experiences, but it’s difficult for larger organizations like Truist to provide this level of care. I would implement new training programs for employees so they could learn how to better serve their customers.”

3. How would you handle a rude customer?

Truist wants to know that you can handle difficult situations with customers. This is a common interview question for customer service roles because it allows the interviewer to assess your interpersonal skills and how you react under pressure.

Example: “I would first apologize to the customer, then I would try to understand what they’re upset about. If there’s something I could do to help them, I would offer to resolve their issue or find someone who could. If not, I would explain our policies clearly and politely and ask if they have any questions.”

4. If hired, how would you contribute to Truist’s mission of helping its customers achieve financial success?

Truist’s mission is to help its customers achieve financial success. This question helps the interviewer determine how you can contribute to Truist’s overall goals and objectives. Use your answer to highlight your ability to work as part of a team, communicate effectively with others and solve problems.

Example: “I believe that helping our customers achieve financial success starts with providing them with excellent customer service. I am committed to ensuring my clients have access to knowledgeable representatives who are available when they need assistance or advice. I also understand that in order for our customers to be successful, we must provide them with products and services that meet their needs. As such, I would make it my goal to learn more about each client so I can recommend appropriate solutions.”

5. Have you ever had a conflict with your manager? How did you handle it?

Truist wants to know that you can work well with others and resolve conflicts. This question is an opportunity for you to show your communication skills, problem-solving abilities and ability to compromise.

Example: “I once had a conflict with my manager over the way I handled a customer complaint. My manager thought I should have given the customer more time to respond to our request for additional information before we closed their account. I explained that it was in the best interest of the bank to close the account as soon as possible so we could avoid any potential losses. We eventually agreed on a compromise where we would wait two weeks before closing the account.”

6. What is your long-term career plan?

Truist is a large company that offers many opportunities for growth. The interviewer wants to know if you have plans to stay with the company and advance in your career. Your answer should show that you are ambitious, but also realistic about how long it may take to reach certain goals.

Example: “I would like to become a regional manager within five years. I understand that this may be a lengthy process, so my short-term goal is to work hard and prove myself as an asset to Truist. If I am able to achieve my long-term goal of becoming a regional manager, then I will continue to grow with the company.”

7. Do you have any knowledge of investment products?

Truist offers a wide range of investment products, and the interviewer may want to know if you have experience with any of them. If you do, share your knowledge and explain how it can benefit Truist’s customers.

Example: “I’ve worked in customer service for several banks, so I’m familiar with many different types of investments. However, my favorite is mutual funds because they’re easy to understand and manage. As a customer service representative at Truist, I would be happy to help customers choose the right type of investment based on their needs.”

8. Why do you want to work at Truist?

Truist is a large company with many different departments. The interviewer wants to know why you are specifically interested in working for their department. Show them that you did your research and understand what the job entails.

Example: “I am very passionate about customer service, so I was excited to learn that Truist has won several awards for its excellent customer service. I also love technology, so I read that Truist’s IT department is one of the largest in the country. I would love to work here because I think my skills could be an asset to both the customer service team and the IT department.”

9. What makes you unique compared to other candidates?

Truist is looking for candidates who are unique and have a different perspective. This question helps them determine if you’re one of those people. When answering this question, it can be helpful to highlight your strengths or past experiences that make you stand out from other applicants.

Example: “I think what makes me unique compared to other candidates is my ability to work well with others. I’ve always been someone who cares about the success of others as much as they care about mine. In previous positions, I’ve helped coworkers solve problems and find solutions when needed. I believe this skill will help me succeed in this role.”

10. Describe a time when you were able to help resolve a dispute between others.

Truist is looking for candidates who can resolve conflicts and help others. This question helps the interviewer determine if you have experience in conflict resolution, as well as how you would approach it.

Example: “At my previous job, I had a coworker who was always late to work. It became an issue because he was often late to important meetings with clients. He didn’t realize that his tardiness was affecting our reputation at the company. I approached him privately and explained that his behavior was negatively impacting me and other coworkers. He apologized and promised to be on time from then on.”

11. Give us an example of a situation in which you were able to use persuasion to successfully convince someone to see things your way.

Truist wants to know that you can use your communication skills to convince others of a certain point of view. This is an important skill for customer service representatives, as they may need to persuade customers to take advantage of specific services or products.

Example: “In my previous position, I was responsible for convincing new clients to sign up for our checking account. Many people were hesitant to switch from their current bank because they didn’t want to deal with the hassle of changing all of their automatic payments and direct deposits. I would explain how Truist’s online banking system made it easy to manage multiple accounts in one place. After explaining this benefit, many customers decided to make the switch.”

12. What has been your most difficult team project? What made it so difficult?

This question can help the interviewer understand how you handle challenges and work with others. When answering this question, it can be helpful to mention a specific project that was difficult but also highlight what you learned from the experience.

Example: “In my last position as an assistant manager at a bank, I had to lead a team of five people on a project to create new marketing materials for our company. The problem we encountered was that one of our designers quit unexpectedly, leaving us without any designs for our brochures or other marketing materials. We decided to split up the tasks among ourselves and each design one page of the brochure. It took longer than expected, but we were able to complete the project.”

13. Describe a recent issue that required you to be very detailed oriented.

This question is a great way to show your interviewer that you have the ability to be detail-oriented and organized. Detail orientation is an important skill for any employee in a customer service role, as it helps them provide accurate information to customers.

Example: “At my previous job, I was responsible for entering all of our sales transactions into the computer system each day. One day, I noticed that one of our cashiers had entered several incorrect numbers into the system. This meant that we would not know if there were any discrepancies with our daily sales totals until after the end of the business day. I immediately contacted the manager so they could correct the errors before the end of the day.”

14. What do you think will be the biggest change in banking over the next 10 years?

Truist is looking for candidates who are forward-thinking and can anticipate changes in the industry. Your answer should show that you have a strong understanding of what’s happening in the banking world, as well as your own opinions on how it will change.

Example: “I think the biggest change in banking over the next 10 years will be the rise of online banks. As more people become comfortable with managing their finances digitally, they’ll start to prefer digital banks over brick-and-mortar ones. I believe Truist has already started preparing for this shift by offering an app and investing in mobile technology.”

15. We’re looking for someone who can meet deadlines consistently. Can you provide an example from your previous work experience where you did this?

Truist is looking for candidates who can meet deadlines and expectations consistently. This question helps them determine if you have the ability to do so, as well as how you handle pressure when it comes to meeting these goals.

Example: “At my previous job, I was responsible for managing a team of five people. One day, our manager asked me to complete a project by the end of the week. At first, I thought this would be an easy task, but once I started working on it, I realized there were many more steps involved than I originally thought. I told my team about the deadline and delegated tasks among everyone. We all worked hard that week, and we met the deadline.”

16. Tell us about a time when you set high goals for yourself or your team and then exceeded them.

Truist wants to know that you’re a self-starter who can set goals and achieve them. This is an opportunity for you to show your leadership skills by describing how you motivated yourself or others to reach a goal.

Example: “When I was working as a teller at my local bank, the manager asked me what I wanted to do next in my career. I told her that I would like to become a customer service representative. She said she would help me get there if I could increase my sales numbers each month. At first, it was hard to motivate myself because I didn’t have anyone else to impress. However, after talking with the manager, I knew that I had to work harder to meet her expectations.”

17. If a customer needed to invest their money but was unsure about how much risk they should take on, what advice would you give them?

This question is an opportunity to show your knowledge of the financial industry and how you can help customers make important decisions. When answering this question, try to provide a specific example from a previous experience that shows how you helped someone with their finances.

Example: “When I worked at my last job, one customer came in asking for advice on investing his money. He was unsure about what he should do because he didn’t want to lose all of his money but also wanted to see some growth. I asked him questions about his goals and risk tolerance so we could find a balance between making money and not losing too much. After talking through his options, he decided to invest in a mutual fund that would give him steady returns while still allowing him to grow his money.”

18. What type of environment allows you to thrive?

Truist is a large company that offers many opportunities for growth. The interviewer wants to know if you would be happy working in their environment and how your personality fits with the culture of Truist.

Example: “I thrive in an environment where I can use my creativity and problem-solving skills. I also enjoy being part of a team, so I prefer a workplace where collaboration is encouraged. I am excited about this opportunity because it seems like Truist has a collaborative culture. Your values align with mine, which makes me feel confident that I could fit into this organization.”

19. Would you describe yourself as organized?

Truist is looking for candidates who are organized and detail-oriented. These skills help you to be successful in your role as a teller because they allow you to accurately process transactions, maintain accurate records and keep the customer’s information safe. When answering this question, describe how you stay organized and provide an example of when you used these skills to complete a task successfully.

Example: “I am very organized and I have always been that way. In high school, I was one of the top students in my class because I kept detailed notes and studied them before each test. This helped me to understand the material better and perform well on exams. As a teller at Truist, I use my organizational skills every day. For instance, I make sure to enter all transactions into the system correctly so that the company can track its finances.”

20. What do you know about our company culture?

Truist is a company that values its employees and their contributions to the organization. The interviewer may ask this question to see if you have done your research on the company culture, which can be an important factor in deciding whether or not you would fit into the team. In your answer, try to highlight some of the aspects of Truist’s culture that appeal to you.

Example: “I’ve read about Truist’s commitment to employee development and empowerment. I think it’s great that the company offers training programs for all levels of staff and encourages collaboration among departments. I also like how Truist has implemented flexible working hours and family-friendly policies. These are things that I value highly as a parent.”