20 TTEC Interview Questions and Answers

When it comes to interviewing for a job at TTEC, you can expect questions that assess your customer service skills, as well as your ability to use technology. The company is looking for candidates who are able to provide excellent customer service and who are comfortable using various types of technology.

To help you prepare for your interview, we’ve compiled a list of sample TTEC interview questions and answers. These questions will give you an idea of what to expect during the interview process and will help you show off your customer service and technology skills.

TTEC Interview Process

The interview process at TTEC is generally pretty quick and easy. Most interviews are conducted over the phone or via Zoom, and last around 15-20 minutes. The interviewer will ask general questions about your experience and availability. You may also be asked to do a typing test. If you pass the initial interview, you will be invited to attend an orientation session. Once you complete the orientation, you will be given a job offer.

1. Are you comfortable answering phone calls?

This question is a good way to determine if the position requires you to be on the phone often. If it does, you can explain how comfortable you are with this task and what your previous experience has been.

Example: “I have worked in customer service for several years now, so I am very comfortable answering calls. In my last role, I was responsible for taking all incoming calls from customers who had questions about our products or services. I also answered emails and responded to social media comments.”

2. What would you do if a customer was upset and not being cooperative?

This question can help interviewers understand how you handle challenging situations. Use examples from your experience to show that you’re able to remain calm and solve problems effectively.

Example: “I would first try to listen to the customer’s concerns and find out what they want. I would then explain our policies and procedures, but if the customer still isn’t satisfied, I would offer them a refund or credit for their next purchase. If they refuse both of these options, I would ask them to leave the premises so we could close the transaction.”

3. Tell me about your experience working with customers in the past.

This question is a great way to show the interviewer that you have experience working with customers and can handle customer service duties. When answering this question, it’s important to highlight your communication skills and ability to solve problems for customers.

Example: “In my previous role as an IT specialist, I worked directly with many different types of businesses and individuals. I always made sure to listen carefully to their needs and concerns so I could provide them with solutions. In one instance, I was helping a small business owner who had been experiencing issues with his website. After asking him questions about what he wanted from his website, I was able to help him create a new website that met all of his needs.”

4. Do you have any call center experience?

Call center experience is a valuable asset to have when applying for a position at TTEC. The company has call centers in the United States, India and Philippines that provide customer service support to clients. If you do not have any previous call center experience, it’s important to highlight your communication skills and ability to work with others.

Example: “I’ve never worked as a call center agent before, but I am confident that my communication skills are strong enough to excel in this role. In my last job, I was responsible for answering client emails and phone calls regarding their technical issues. I always made sure to listen carefully to what they were saying so I could understand their concerns. I also used active listening techniques to ensure I provided them with the best solutions.”

5. What is your communication style like?

This question is a great way to determine how you will fit into the team. It’s important that everyone on the team can communicate effectively with one another, so it’s crucial for employers to know what your communication style is like. When answering this question, be sure to describe your preferred method of communication and provide an example of when you used it in the past.

Example: “I prefer to communicate through email or text message because I find those methods are more efficient than phone calls. However, if there is something urgent, I would pick up the phone. In my last role, I was working on a project with a coworker who was out sick for several days. I called them to check in and see how they were feeling. They appreciated the call and told me they were getting better.”

6. Can you tell us how you organize, plan, and prioritize your work?

This question can help the interviewer understand how you approach your work and what methods you use to stay organized. Your answer should show that you have a system for managing your time, tasks and projects.

Example: “I keep track of my daily tasks using a project management software. I find this method helpful because it allows me to see all of my assignments at once and organize them by due date or priority. I also like to set weekly goals so I know what I need to accomplish each week. This helps me plan ahead and prioritize my work.”

7. How well do you handle conflict?

The interviewer may ask this question to assess your interpersonal skills and ability to resolve conflict. Use examples from past experiences where you were able to resolve a conflict with another person or group of people, and highlight the steps you took to do so effectively.

Example: “In my previous role as an IT specialist, I had to work with multiple teams on various projects. One project required me to collaborate with a team that was not used to working with other departments. The team members were very independent and did not like having to share their information with others. However, I worked with them to create a plan for how we would complete the project together. We all agreed to communicate more openly and set up weekly meetings to discuss our progress.”

8. Have you had to deal with an irate caller before? How did you approach the situation?

This question is a great way to assess your customer service skills. It’s important for employers to know that you can handle difficult situations with ease and professionalism.

Example: “I’ve had to deal with an irate caller before, but I was able to diffuse the situation by remaining calm and listening to what they were saying. Once I understood their concerns, I apologized for any inconvenience and offered them a solution or alternative. They seemed satisfied with my response and thanked me for being so understanding.”

9. Describe a time where you were successful at getting a large gift and what your strategy was.

This question is a great way to show your leadership skills and ability to work with others. It also shows the interviewer that you are willing to take on challenges and succeed at them.

Example: “I was working for a company that had a large client who wanted to give us $100,000 as a gift. I knew this would be a challenge because we didn’t have any existing relationships with this client. However, I decided to reach out to our current clients and ask if they could recommend us to their contacts. This strategy worked, and within two weeks of reaching out to our clients, we received an email from the CEO of the company asking how he could help us.”

10. Why do you want to work for TTEC?

This question is a great way to show your interest in the company and its values. When preparing for this interview, make sure you research TTEC thoroughly so that you can discuss what makes it unique.

Example: “I want to work for TTEC because I am passionate about customer service and believe that technology should be used to improve the lives of others. In my previous role as an IT specialist, I saw how important it was to have a reliable system in place. That’s why I am excited to join TTEC where I will be able to use my skills to help businesses create digital CX solutions.”

11. Would you be willing to work on the weekend?

This question is a way for the interviewer to assess your willingness to work overtime. If you are applying for a position that requires weekend work, it’s important to let the interviewer know in advance so they can plan accordingly.

Example: “I am happy to work on weekends if needed. I understand that sometimes there are emergencies or projects that require extra time and effort. In my previous role, I worked every weekend for two months when we were short-staffed. It was challenging at times, but I learned how to manage my time better.”

12. What type of management style do you prefer?

This question can help the interviewer understand how you might fit into their organization. Your answer should reflect your preferred management style and also show that you are flexible in your approach to leadership.

Example: “I prefer a collaborative management style, where I work with my team members to create solutions for our clients. However, I am also comfortable with a more traditional management style if it is what’s best for the company. In either case, I will always put the needs of the client first.”

13. Give me an example of a time when you handled a difficult situation with a co-worker or supervisor.

This question is a great way to assess your problem-solving skills and ability to work with others. When answering this question, it can be helpful to mention how you resolved the issue or what steps you took to improve your relationship with that person.

Example: “In my last role as an account manager, I had a supervisor who was very critical of my work. She would often tell me that I wasn’t doing enough to meet client expectations. After several weeks of her criticism, I decided to have a one-on-one meeting with her to discuss her feedback. During our meeting, she told me that she was just trying to help me improve my performance. We talked about ways I could do better in my job while also maintaining high standards.”

14. Is there anything you find particularly challenging while handling customer service issues?

This question is a great way to determine how you handle challenges and what your thought process is when it comes to problem-solving. When answering this question, try to be as specific as possible about the challenge and how you overcame it or plan on overcoming it in the future.

Example: “I find that one of the most challenging aspects of customer service is handling customers who are upset with their experience. I always make sure to listen carefully to what they have to say and then apologize for any inconvenience caused. From there, I take time to understand why they feel the way they do and offer them solutions to help resolve the issue.”

15. What kind of connections do you have with the community? How involved are you?

This question is a great way to see how you can contribute to the company’s culture. It also shows your willingness to be active in your community and help others. When answering this question, it’s important to show that you are willing to go above and beyond for others.

Example: “I am very involved with my local community. I volunteer at a food bank every other week where I sort donations and help serve meals. I also tutor children who need extra help after school.”

16. What process and planning would you do to prepare for an upcoming class you were teaching?

This question is a great way to show your ability to plan and organize. It also shows the interviewer that you are comfortable with teaching others about technology.

Example: “I would first look at my syllabus for the upcoming class, then I would create a calendar of when I need to complete certain tasks. For example, if I needed to upload new content or materials by a specific date, I would make sure to prepare those ahead of time so I can focus on other aspects of the course during class. I would also check in with students regularly to see how they’re doing and answer any questions they may have.”

17. What would you do if two volunteers were fighting during an event?

This question is a behavioral one that tests your conflict resolution skills. It also shows the interviewer how you would handle a situation in which two of their employees were not getting along.

Example: “I would first ask them to stop fighting and then I would find out what caused the fight. If it was something small, like who got to use the microphone first, I would let them resolve it themselves. However, if it was something more serious, such as an argument about whose team won the game, I would intervene and make sure they resolved the issue before continuing with the event.”

18. Tell me about a time that you showed integrity in the workplace

Integrity is a key trait that employers look for in their employees. They want to know that you will be honest and trustworthy when working with them. When answering this question, it’s important to show the interviewer that you are someone they can rely on.

Example: “Integrity is one of my top values as a professional. I would never lie or mislead an employer about anything. In my last job, I was asked to complete a project by a certain deadline. Unfortunately, I had some technical issues while completing the project. Instead of lying about the issue, I told my manager what happened and apologized for not meeting the deadline. My honesty helped me get another chance at completing the project.”

19. What is your biggest weakness?

This question is a common one in interviews, and it’s often used to assess your self-awareness. When answering this question, be honest about what you perceive as your weakness but also highlight how you’ve worked on improving it or plan to do so.

Example: “I am an extremely organized person, which can sometimes lead me to overplan projects. I have learned that while planning is important, it’s equally important to allow for flexibility when working with clients. Now, I make sure to leave time during the project development process to incorporate feedback from my team members and clients.”

20. Do you feel more comfortable in a fast-paced or a slow-paced work environment?

TTEC is a company that values innovation and creativity. The interviewer may ask this question to determine if you are comfortable working in an environment where there is constant change and pressure to perform well. Your answer should show that you can adapt to different work environments, but also highlight your preference for one over the other.

Example: “I feel more comfortable in a fast-paced work environment because I thrive under pressure. However, I am also capable of adapting to a slower pace when needed. For example, during my internship at XYZ Company, I was tasked with creating a new digital marketing campaign. I worked on it alone and took my time to create something that I felt proud of. In both cases, I always deliver quality results.”