Vice President Customer Success Resume Example & Writing Guide
Use this Vice President Customer Success resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
When a company’s customer base is happy, the business thrives. And when the people on the front lines of customer service are doing their jobs well, it makes things even easier for everyone else.
As a vice president of customer success, you’ll be responsible for making sure that your company is delivering on its promises to customers and maintaining a positive relationship with them. You’ll also be in charge of ensuring that customer feedback is being heard and acted upon.
Here are some tips and an example to help you write a compelling resume that will get you noticed by recruiters in this competitive field.
How to Write a Vice President Customer Success Resume
Here’s how to write a resume of your own.
Write Compelling Bullet Points
Bullet points are the most important part of your resume because they’re the first thing recruiters and hiring managers will read. So it’s crucial that you use them to your advantage by crafting them as clearly and concisely as possible.
The best way to do this is by using specific examples and numbers. So rather than saying you “managed customer accounts,” you could say you “managed 15 customer accounts with an average monthly revenue of $1.2 million, resulting in a 15% increase in customer retention rate over 18 months.”
The second bullet point is much more specific and provides a clear picture of what you did and the results of your work.
Identify and Include Relevant Keywords
When you apply for a VP of Customer Success role, your resume will likely be scanned by an applicant tracking system (ATS) for certain keywords. This system looks for certain terms related to the job, like “customer retention” or “lead generation,” in order to determine whether your skills are a match for the role. If your resume doesn’t have enough of the right keywords, your application might not make it past the initial screening process.
To make sure your resume makes it through to the next stage, focus on including relevant keywords throughout all sections of your resume. Here are some of the most commonly used VP of Customer Success keywords:
- Customer Success
- Customer Relationship Management (CRM)
- Solution Selling
- Account Management
- Sales Process
- Salesforce.com
- Strategy
- Software as a Service (SaaS)
- Customer Retention
- Enterprise Software
- Sales Management
- Consulting
- Sales Operations
- Business Development
- Start-ups
- Marketing Strategy
- Cloud Computing
- Business Analysis
- Strategic Partnerships
- Marketing
- Change Management
- Leadership
- Product Management
- Product Development
- Product Launch
- Stakeholder Management
- Strategic Planning
- Management
- Leadership Development
- Team Leadership
Showcase Your Technical Skills
As a vice president of customer success, you need to have a deep understanding of the technical aspects of the products and services you offer. This includes being familiar with the various software programs and systems used by your team and your customers. Additionally, you need to have a solid understanding of big data concepts and platforms, as well as the ability to effectively manage and interpret data.
Some of the programs and systems that you should be proficient in include customer relationship management (CRM) software, data analysis software, and project management software. Additionally, you should have experience with a variety of big data platforms, such as Hadoop, Hive, and Spark.