Vice President Customer Success Resume Example & Writing Guide

Use this Vice President Customer Success resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

When a company’s customer base is happy, the business thrives. And when the people on the front lines of customer service are doing their jobs well, it makes things even easier for everyone else.

As a vice president of customer success, you’ll be responsible for making sure that your company is delivering on its promises to customers and maintaining a positive relationship with them. You’ll also be in charge of ensuring that customer feedback is being heard and acted upon.

Here are some tips and an example to help you write a compelling resume that will get you noticed by recruiters in this competitive field.

James Smith
Chicago, IL | (123) 456-7891 | [email protected]

Seasoned customer success executive with over 10 years of experience managing customer relationships and driving customer retention, expansion, and advocacy. Proven ability to develop and execute customer success strategies that align with business objectives. Excels at collaborating with cross-functional teams to drive customer engagement and satisfaction.

Northwestern University Jun '10
University of Illinois at Urbana-Champaign Jun '06
B.S. in Business Administration
Company A, Vice President Customer Success Jan '17 – Current
  • Led the Customer Success team to achieve a Net Promoter Score of 71% and increase revenue by $1M annually through account expansion, upsells, and retention efforts.
  • Managed all aspects of customer onboarding including sales enablement materials, training programs for new hires, and ongoing support tools such as Salesforce CRM integrations.
  • Oversaw implementation processes from initial contact with prospects to post-sale follow-up ensuring that customers are set up for success in their first 90 days on the platform.
  • Developed an internal process for tracking key metrics across the organization which resulted in increased transparency into performance data and allowed us to make more informed decisions about our growth strategy going forward.
  • Created a comprehensive marketing plan focused on increasing brand awareness within target markets resulting in over 100% year-over-year growth in web traffic and leads generated via paid advertising channels like Google AdWords & Facebook Ads.
Company B, Vice President Customer Success Jan '12 – Dec '16
  • Led the development of a customer success competency model to standardize and scale best practices across all departments
  • Spearheaded an initiative to create a single point of contact for customers, resulting in improved satisfaction ratings by 25%
  • Conducted quarterly reviews with senior leadership to discuss key performance indicators and customer feedback trends
  • Collaborated with sales teams on account strategy, including identifying upsell/cross-sell opportunities and defining value propositions
  • Managed ~$1M annual budget (including staffing, travel, events, training and tools) for 400+ global customers
Company C, Customer Success Manager Jan '09 – Dec '11
  • Acted as the main point of contact for assigned customers, ensuring their success and satisfaction with the product.
  • Tracked customer health metrics and product usage data to identify areas of improvement and potential upsell opportunities.
  • Worked cross-functionally with the sales, engineering, and product teams to resolve customer issues and ensure a positive customer experience.
  • Certified ScrumMaster
  • Certified Product Owner
  • Lean Six Sigma Black Belt

Industry Knowledge: Product Management, Project Management, Marketing, Sales, Finance, Human Resources, Operations, Customer Support
Technical Skills: Microsoft Office Suite, Google Analytics, Salesforce, HubSpot, Salesforce Service Cloud, Google Analytics, Zendesk
Soft Skills: Communication, Leadership, Time Management, Management, Relationship Building, Problem Solving, Strategic Thinking

How to Write a Vice President Customer Success Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because they’re the first thing recruiters and hiring managers will read. So it’s crucial that you use them to your advantage by crafting them as clearly and concisely as possible.

The best way to do this is by using specific examples and numbers. So rather than saying you “managed customer accounts,” you could say you “managed 15 customer accounts with an average monthly revenue of $1.2 million, resulting in a 15% increase in customer retention rate over 18 months.”

The second bullet point is much more specific and provides a clear picture of what you did and the results of your work.

Identify and Include Relevant Keywords

When you apply for a VP of Customer Success role, your resume will likely be scanned by an applicant tracking system (ATS) for certain keywords. This system looks for certain terms related to the job, like “customer retention” or “lead generation,” in order to determine whether your skills are a match for the role. If your resume doesn’t have enough of the right keywords, your application might not make it past the initial screening process.

To make sure your resume makes it through to the next stage, focus on including relevant keywords throughout all sections of your resume. Here are some of the most commonly used VP of Customer Success keywords:

  • Customer Success
  • Customer Relationship Management (CRM)
  • Solution Selling
  • Account Management
  • Sales Process
  • Strategy
  • Software as a Service (SaaS)
  • Customer Retention
  • Enterprise Software
  • Sales Management
  • Consulting
  • Sales Operations
  • Business Development
  • Start-ups
  • Marketing Strategy
  • Cloud Computing
  • Business Analysis
  • Strategic Partnerships
  • Marketing
  • Change Management
  • Leadership
  • Product Management
  • Product Development
  • Product Launch
  • Stakeholder Management
  • Strategic Planning
  • Management
  • Leadership Development
  • Team Leadership

Showcase Your Technical Skills

As a vice president of customer success, you need to have a deep understanding of the technical aspects of the products and services you offer. This includes being familiar with the various software programs and systems used by your team and your customers. Additionally, you need to have a solid understanding of big data concepts and platforms, as well as the ability to effectively manage and interpret data.

Some of the programs and systems that you should be proficient in include customer relationship management (CRM) software, data analysis software, and project management software. Additionally, you should have experience with a variety of big data platforms, such as Hadoop, Hive, and Spark.


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