Walgreens Shift Lead Resume Example & Writing Guide

Use this Walgreens Shift Lead resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As a shift lead, you’ll play a key role in keeping your store running smoothly and efficiently. You’ll oversee the operations of your store and make sure everything is running smoothly. You’ll also help manage the team of associates reporting to you, making sure they have everything they need to deliver great service to customers.

If you like working in a fast-paced environment where there’s always something new happening, then shift lead might be the perfect role for you. Here are some tips and an example for writing your own shift lead resume to help you get hired.

Michael Garcia
Chicago, IL | (123) 456-7891 | [email protected]

Motivated and reliable shift lead with Walgreens for over 5 years. Proven track record of providing excellent customer service and maintaining store operations. Seeking to leverage my experience and skills in a new retail environment.

Chicago Vocational Career Academy Jun '08
High School Diploma
Company A, Walgreens Shift Lead Jan '17 – Current
  • Managed the store during assigned shifts and ensured that all associates adhere to company policies, procedures, and standards of service excellence.
  • Provided coaching and feedback on performance in order to improve associate’s skills and knowledge base.
  • Assisted with hiring decisions for new hires or promotions within the store when needed.
  • Trained employees regarding safety issues related to their job functions as well as general safety awareness throughout the workplace.
  • Maintained a clean, safe work environment by enforcing housekeeping rules and regulations including but not limited to proper waste disposal methods, etc..
Company B, Walgreens Shift Lead Jan '12 – Dec '16
  • Trained new hires on the Walgreens operations manual and customer service procedures, resulting in a 35% decrease in training time
  • Conducted daily cash wrap reconciliation to ensure that all transactions were properly accounted for
  • Managed inventory levels by ordering supplies as needed; maintained 98% accuracy rate
  • Maintained cleanliness of store environment, including sweeping and mopping floors and dusting shelves
  • Supervised pharmacy technicians while ensuring customers received quality care from certified pharmacists
Company C, Pharmacy Technician Jan '09 – Dec '11
  • Maintained inventory of pharmaceuticals and supplies, ensuring that all items were properly stocked and organized.
  • Assisted customers with questions and concerns regarding their medications, providing them with accurate and up-to-date information.
  • Filled prescriptions using the pharmacy’s computer system, ensuring that all information was entered correctly and in accordance with company policy.
  • Certified Pharmacy Technician
  • Certified Diabetes Educator
  • Certified Medical Assistant

Industry Knowledge: Pharmacy, Inventory Management, Customer Service
Technical Skills: Microsoft Office Suite, Typing
Soft Skills: Communication, Teamwork, Conflict Resolution, Customer Service, Leadership

How to Write a Walgreens Shift Lead Resume

Here’s how to write a walgreens shift lead resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because they’re the only thing hiring managers will read. So it’s crucial that you use them to your advantage by highlighting your most impressive accomplishments.

For example, rather than saying you “managed inventory,” you could say you “reduced inventory by 15% by developing new inventory management system that reduced out-of-stock items by 50%.”

The second bullet point is much stronger because it provides specific numbers that demonstrate your impact on the company.

Identify and Include Relevant Keywords

When you apply for a shift lead role at Walgreens, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. This system looks for specific terms related to the position, like “customer service” and “teamwork” in order to determine whether your skills and experience are a match for the job. If your resume doesn’t have enough of the right terms, the ATS might automatically reject your application.

To increase your chances of getting an interview, use this list of commonly used shift lead keywords as a starting point:

  • Retail
  • Merchandising
  • Cashiering
  • Time Management
  • Customer Service
  • Inventory Management
  • Teamwork
  • Organization Skills
  • Sales
  • Customer Satisfaction
  • Retail Sales
  • Leadership
  • Customer Experience
  • Communication
  • Visual Merchandising
  • Cash Handling
  • Data Entry
  • Cash
  • Inventory Control
  • Microsoft Access
  • Retail Pharmacy
  • Loss Prevention
  • Phone Etiquette
  • Team Building
  • Strategic Planning
  • Supervisory Skills
  • Leadership Development
  • Coaching
  • Team Leadership
  • Shrinkage

Showcase Your Technical Skills

Being successful as a shift lead at Walgreens requires a range of technical skills. In this role, you will be responsible for managing the store’s inventory, handling customer inquiries, and overseeing the work of the pharmacy and sales associates. As such, you will need to be proficient in a variety of software programs and systems, including the pharmacy management software and the point-of-sale (POS) system. You should also be familiar with the company’s policies and procedures, as well as government regulations related to the pharmacy industry.


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