16 Walmart Associate Skills for Your Career and Resume

Working as a Walmart associate requires a variety of skills, including customer service, stocking shelves and operating a cash register. Associates also need to be able to work well under pressure and handle customer complaints in a professional manner. If you’re interested in a career at Walmart, understanding the skills that are necessary to succeed in this position can help you prepare for the job.

Cleaning & Maintenance

Cleaning and maintenance skills are necessary for working in retail. You may be responsible for cleaning the aisles of your department, maintaining inventory levels and keeping the store clean overall. Walmart associates also perform routine maintenance on equipment like cash registers and computers.

Interpersonal skills

Interpersonal skills are the abilities to communicate with others and understand their emotions. This is an important skill for Walmart associates because it allows them to connect with customers and provide excellent customer service. It also helps them work well in a team, which is necessary when completing tasks at work or volunteering for projects.

Merchandising

Merchandising is the process of displaying products in a way that encourages customers to buy them. Walmart associates often use merchandising skills when arranging items on shelves and tables, as well as when creating displays for seasonal sales or special promotions. To be successful at this job, you need to have an eye for detail and creativity so you can display products in ways that make them more appealing to shoppers.

Product Knowledge

Product knowledge is the ability to understand and explain a product’s features, benefits and uses. Walmart associates should be able to answer questions about products they sell. This skill can help you make informed recommendations to customers and increase sales. You may also need to know where certain items are located in the store or how to operate new technology.

Unloading Trucks

Unloading trucks is a necessary skill for associates in the receiving department. This involves moving items from delivery trucks to storage areas and ensuring that all of the products are accounted for. Walmart requires its employees to be able to lift up to 50 pounds, so it’s likely you’ll need to know how to unload trucks as an associate.

Operating Cash Register

Cashiering is a large part of the duties of a Walmart associate, so it’s important to have strong cashier skills. You’ll need to be able to operate the register quickly and accurately while also providing excellent customer service. Cashiers are responsible for handling money, so you should know how to count change and make deposits.

Loss Prevention

Loss prevention is the ability to identify and stop theft. Walmart associates with this skill can help ensure that customers pay for all of their purchases, which helps maintain a safe environment for shoppers. You may also use loss prevention skills when checking out customers at self-checkout stations, as you’ll need to verify that they paid for all of their items before allowing them to leave the store.

Customer Service

Customer service skills are important for any associate to have, as they can help you provide a positive experience for your customers. Customer service involves greeting customers, listening to their needs and answering questions about products. You may also need to process returns or refunds, which requires customer service skills as well.

Teamwork

Teamwork is the ability to work with others in a group. As an associate at Walmart, you’ll often be working with other employees on tasks and projects. Having strong teamwork skills can help you collaborate more effectively with your coworkers and improve productivity. You may also find that having good teamwork skills can make your job more enjoyable as it allows you to connect with your coworkers and build relationships.

Communication

Communication skills are necessary for working in customer service. You should be able to communicate with customers, managers and other associates clearly and concisely. This includes being able to explain products or services, answer questions about company policies and procedures and relay information between departments.

Customer service

Customer service skills are important for any position in retail. You may be the first interaction a customer has with your company, so it’s important to make them feel welcome and answer their questions thoroughly. Your ability to provide exceptional customer service can help you advance within Walmart or find employment at another company later on.

Inventory Management

Inventory management is the ability to track and maintain product availability. Associates with strong inventory management skills are able to keep track of their store’s inventory, ensuring that they have enough stock for customers’ needs. Strong inventory management also ensures that products are rotated regularly so that older items can be removed from shelves and replaced with newer models.

Problem solving

Problem solving is the ability to identify and resolve issues. As a Walmart associate, you may encounter challenges when interacting with customers or completing tasks. For example, if an item isn’t in stock, you might need to find another option for your customer. Being able to solve problems quickly can help you provide excellent service and maintain a positive work environment.

Stocking Shelves

Stocking shelves is a common task for cashiers and customer service representatives, so it’s important to be familiar with the process. You may also need to stock shelves when you’re working in other retail environments as well. Stocking involves arranging products on shelves according to their location or type of product. It can help you learn how to read labels and identify different types of merchandise.

Safety Procedures

Safety procedures are the steps employees take to ensure their own and customer safety. Walmart associates should be familiar with all company policies, including emergency response procedures. They also need to know how to handle dangerous situations that may arise in the workplace or while on duty. Safety procedures can include knowing how to operate equipment safely and using protective gear when necessary.

Flexibility

Flexibility is the ability to adapt to changing circumstances. As a Walmart associate, you may need to change your schedule or complete tasks in different ways than expected. Flexibility can help you adjust quickly and perform well at work. It’s also important to be flexible with customers, as they may have unique needs that require flexibility on your part.

How Can I Learn These Walmart Associate Skills?

There are a few ways that you can learn the Walmart Associate skills. You can take a course at a local community college or online. You can also find many videos on YouTube that can teach you these skills. Finally, you can always ask a friend or family member who may already have these skills to help you learn them.