Walmart Customer Service Manager Resume Example & Writing Guide
Use this Walmart Customer Service Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Customer service managers are responsible for ensuring that customers have a positive experience whenever they interact with your company. They monitor customer satisfaction levels, identify opportunities for improvement, and develop strategies for maintaining high levels of satisfaction across your organization.
If you’re interested in building and leading a team of customer service representatives or want to take your career in a new direction, consider writing a customer service manager resume to help you stand out from the pack. Here are some tips and an example to help you write yours.
How to Write a Walmart Customer Service Manager Resume
Here’s how to write a walmart customer service manager resume of your own.
Write Compelling Bullet Points
The best way to make your resume stand out is to include specific details about your experience and accomplishments. So rather than saying you “managed customer service team,” you could say that you “increased customer satisfaction ratings by 15% in six months by developing new training program and providing ongoing coaching and feedback to team members.”
The second bullet point is much stronger because it provides specific details about what you did, how you did it, and the results of your work.
Identify and Include Relevant Keywords
When you apply for a job at Walmart, your resume is likely to go through an applicant tracking system (ATS). This program will scan your resume for specific keywords related to the job opening. If your resume doesn’t have enough of the right terms, the ATS might not forward it to a human recruiter.
One way to make sure your resume makes it past the ATS is to include relevant keywords throughout all sections of your application. Here are some of the most commonly used keywords for Walmart customer service manager roles:
- Merchandising
- Store Management
- Retail
- Visual Merchandising
- Customer Satisfaction
- Retail Sales
- Inventory Management
- Loss Prevention
- Inventory Control
- Hiring
- Management
- Customer Service
- Sales
- Time Management
- People Management
- Recruiting
- Supervisory Skills
- Team Building
- New Store Openings
- Teaching
- Team Leadership
- Customer Experience
- Teamwork
- Employee Training
- Microsoft Access
- Leadership
- Stock Control
- Problem Solving
- Customer-focused Service
- Team Engagement
Showcase Your Technical Skills
The technical skills section of your Walmart customer service manager resume is important because it showcases your proficiency in the use of specific programs and systems that are essential to the job. Customers service managers rely on specific software programs, such as Microsoft Office Suite (Excel, Word, PowerPoint), to communicate with customers and track their transactions. Additionally, customers service managers need to be familiar with Walmart-specific programs, like the Walmart point-of-sale system.