Walmart Customer Service Manager Resume Example & Writing Guide

Use this Walmart Customer Service Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Customer service managers are responsible for ensuring that customers have a positive experience whenever they interact with your company. They monitor customer satisfaction levels, identify opportunities for improvement, and develop strategies for maintaining high levels of satisfaction across your organization.

If you’re interested in building and leading a team of customer service representatives or want to take your career in a new direction, consider writing a customer service manager resume to help you stand out from the pack. Here are some tips and an example to help you write yours.

James Smith
New York City, NY | (123) 456-7891 | [email protected]

Seasoned customer service manager with 10+ years of experience in retail. Proven ability to lead and motivate teams to provide excellent customer service. Demonstrated skills in training, problem solving, and conflict resolution.

Abraham Lincoln High School Jun '08
High School Diploma
Company A, Walmart Customer Service Manager Jan '17 – Current
  • Managed a team of 20+ customer service associates and oversaw the operations of the store’s Customer Service Desk, including training new hires on proper phone etiquette and sales techniques.
  • Oversaw daily cash handling procedures to ensure compliance with company policies and assisted in hiring, firing, coaching, counseling, rewarding employees as needed.
  • Trained associates on all aspects of selling products at Walmart (merchandising, pricing strategies).
  • Assisted in developing plans for increasing sales within assigned departments or areas of responsibility and participated in planning meetings regarding overall store operation.
  • Maintained knowledge of current marketing trends through attendance at seminars/workshops conducted by management and kept abreast of competitor activities through personal observation and professional reading sources.
Company B, Walmart Customer Service Manager Jan '12 – Dec '16
  • Implemented a new customer service training program that increased average sale per customer by 5%
  • Conducted regular inventory checks and ensured all merchandise was properly stocked for customers’ convenience
  • Managed the daily operations of the store, including payroll, budgeting and vendor relations
  • Reduced employee turnover rate by implementing an incentive system based on performance reviews
  • Improved overall customer satisfaction rating from 80% to 85% in one year’s time
Company C, Customer Service Representative Jan '09 – Dec '11
  • Answered customer inquiries regarding account information, billing issues, and product questions in a high-volume call center environment.
  • Resolved customer complaints in a professional and efficient manner.
  • Escalated customer issues to supervisor when necessary.

Industry Knowledge: Customer Service, Merchandising, Inventory Control, Customer Relationship Management
Technical Skills: Microsoft Office Suite, Salesforce, SAP, Oracle
Soft Skills: Communication, Problem Solving, Leadership, Motivation, Time Management

How to Write a Walmart Customer Service Manager Resume

Here’s how to write a walmart customer service manager resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to include specific details about your experience and accomplishments. So rather than saying you “managed customer service team,” you could say that you “increased customer satisfaction ratings by 15% in six months by developing new training program and providing ongoing coaching and feedback to team members.”

The second bullet point is much stronger because it provides specific details about what you did, how you did it, and the results of your work.

Identify and Include Relevant Keywords

When you apply for a job at Walmart, your resume is likely to go through an applicant tracking system (ATS). This program will scan your resume for specific keywords related to the job opening. If your resume doesn’t have enough of the right terms, the ATS might not forward it to a human recruiter.

One way to make sure your resume makes it past the ATS is to include relevant keywords throughout all sections of your application. Here are some of the most commonly used keywords for Walmart customer service manager roles:

  • Merchandising
  • Store Management
  • Retail
  • Visual Merchandising
  • Customer Satisfaction
  • Retail Sales
  • Inventory Management
  • Loss Prevention
  • Inventory Control
  • Hiring
  • Management
  • Customer Service
  • Sales
  • Time Management
  • People Management
  • Recruiting
  • Supervisory Skills
  • Team Building
  • New Store Openings
  • Teaching
  • Team Leadership
  • Customer Experience
  • Teamwork
  • Employee Training
  • Microsoft Access
  • Leadership
  • Stock Control
  • Problem Solving
  • Customer-focused Service
  • Team Engagement

Showcase Your Technical Skills

The technical skills section of your Walmart customer service manager resume is important because it showcases your proficiency in the use of specific programs and systems that are essential to the job. Customers service managers rely on specific software programs, such as Microsoft Office Suite (Excel, Word, PowerPoint), to communicate with customers and track their transactions. Additionally, customers service managers need to be familiar with Walmart-specific programs, like the Walmart point-of-sale system.


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