19 Wawa Interview Questions and Answers

Wawa is a popular convenience store chain in the United States, and they are always looking for new employees. If you are interested in working for Wawa, you will need to be prepared for their interview process.

Wawa is known for their company specific interview questions, which can be difficult to answer if you are not prepared. In this article, we will provide you with some tips on how to answer Wawa’s interview questions.

Wawa Interview Process

The interview process at Wawa is relatively quick and easy. Most candidates report that the entire process, from start to finish, takes about two weeks.

The first step in the process is an initial phone screening. During this call, a recruiter will ask you basic questions about your qualifications and experience. If you pass this stage, you will be invited to come in for an in-person interview.

The in-person interview is usually conducted by a panel of three people: a manager, a human resources representative, and another employee. The panel will ask you behavioral and situational questions. They are looking to see how you would handle various customer service scenarios.

Overall, candidates report that the interview process is fairly straightforward and not overly difficult. However, it is important to be prepared for the behavioral questions. Candidates who do well in the interview tend to be those who can provide specific examples of times when they provided excellent customer service.

1. Why do you want to work at Wawa?

This question is a great way for employers to learn more about your interest in their company. When you answer this question, it’s important to show that you have done some research on the company and understand what makes it unique. You can also include information about why you think Wawa is an excellent place to work.

Example: “I want to work at Wawa because I’ve always been impressed by the company’s commitment to its employees. The benefits offered here are amazing, and I know from my research that Wawa offers many opportunities for growth. I’m excited to be part of such a successful company.”

2. How would you handle an upset customer?

Working at a convenience store can involve dealing with customers who are upset about something. Employers ask this question to make sure you have the skills and experience needed to handle challenging situations. In your answer, explain how you would use your problem-solving skills to help an upset customer. Show that you value customer service by emphasizing how important it is to you.

Example: “I believe that every situation has a solution. If I had to deal with an upset customer, I would first listen to them and try to understand their concerns. Then, I would do my best to solve the issue for them. For example, if they were upset because of long lines, I would find ways to reduce wait times. If they were upset because of rude employees, I would take steps to ensure that doesn’t happen again.”

3. What is your experience working with a point-of-sale (POS) system?

Wawa uses a POS system to process transactions and keep track of inventory. The interviewer may ask this question to learn about your experience with the specific software Wawa uses, as well as how you might fit into their organization. If you have worked with a similar POS system in the past, explain what it was like working with that system. If you haven’t worked with a POS system before, consider discussing your computer skills or any other relevant work experience.

Example: “I’ve worked with several different POS systems throughout my career. I find them helpful for keeping track of customer orders and ensuring accuracy when processing payments. In my last position, I used a POS system that integrated with our inventory management software. This helped me ensure customers received their food quickly while also helping us maintain accurate inventory levels.”

4. Do you have any previous experience working in the food industry?

Employers ask this question to learn more about your experience and skills. If you have previous experience, share what you learned from the job that helped you in your current application process.

Example: “I worked as a server at a local restaurant for three years while I was in college. While working there, I learned how important it is to provide excellent customer service. It also taught me how to multitask and manage my time effectively. These skills are beneficial when working in a fast-paced environment like Wawa.”

5. Tell me about a time when you resolved a conflict between two or more people.

Working in customer service can sometimes involve resolving conflicts between customers. Employers ask this question to make sure you have the conflict resolution skills necessary for the job. Use your answer to show that you are able to resolve a conflict without escalating it. Try to use an example from your previous experience if possible.

Example: “I once had two customers who were arguing over which line they should be in. One of them was convinced that they should be in the express lane, but there was no one else in that line. I politely asked them both to step aside so I could check on the other lines. Sure enough, there was someone waiting in each line. I apologized to the person who thought they were alone and helped them order their food.”

6. Would you be willing to relocate for this position?

Employers ask this question to make sure you’re willing to move for the job. They want someone who is excited about the position and ready to relocate if necessary. Before your interview, research what areas the company has locations in. If you don’t live near any of them, mention that you are open to moving. Explain why you would be excited to move to a new area.

Example: “I am very excited about this opportunity at Wawa. I have lived in my current location for five years now, but I’m ready to explore other opportunities. I know there are several locations throughout Pennsylvania, so I would be more than happy to move here if I get hired.”

7. Have you ever worked on a team of 5+ people? If so, tell us about it.

Working in a team environment is an important skill for many positions, including those at Wawa. This question helps employers understand how you might fit into their company culture and whether you have the skills to work with others. In your answer, try to explain what made this experience positive and highlight any leadership qualities you used during it.

Example: “I’ve worked on teams of all sizes throughout my career. I find that working together can be very beneficial because everyone has different strengths and perspectives. At my last job, I was part of a team of five people who were tasked with creating a new marketing campaign for our client. We each had different ideas about what we thought would be best, but we also learned from one another’s opinions. In the end, we created a campaign that exceeded expectations.”

8. Are you comfortable handling money and operating a cash register?

Working at a convenience store like Wawa requires you to be comfortable handling money and operating a cash register. Employers ask this question to make sure that you have the necessary skills for the job. Before your interview, practice using a cash register so you can show the employer that you are prepared for this task.

Example: “Yes, I am very comfortable handling money and operating a cash register. In my previous position as a barista, I had to handle money every day. I also worked as a sales associate in a clothing store where I was responsible for operating a cash register. These experiences have helped me develop these important skills.”

9. How would you deal with an angry or upset customer?

Working at a convenience store can involve dealing with customers who are upset or angry. Employers ask this question to make sure you have the skills and experience needed to handle these situations. In your answer, explain how you would use your problem-solving skills to help calm the customer down. Share an example of a time when you helped diffuse a situation like this in the past.

Example: “I would first try to understand why they were upset. I would apologize for any inconvenience and do my best to resolve the issue as quickly as possible. If it was something that couldn’t be fixed immediately, I would offer them a discount on their next purchase or some free snacks. This helps show the customer that I care about their business and want to keep them happy.”

10. Have you had any training or experience in food preparation?

Wawa is a convenience store that also sells food, so the company wants to make sure you have experience preparing and cooking food. If you do, share your previous training or experience with the interviewer. If not, explain what type of training you would need in order to prepare food for customers at Wawa.

Example: “I’ve had no formal training in food preparation, but I am eager to learn. I’m confident that I can pick up any skills needed to cook on the job. In my last position as a cashier, I learned how to use the register’s kitchen tools to heat up sandwiches and other foods. I think this skill will help me transition into working in a full-service restaurant like Wawa.”

11. You will need to stand on your feet all day during shifts. Are you okay with that?

Wawa employees often work long shifts, so the interviewer wants to make sure you are physically capable of standing for hours at a time. If you have any physical limitations that would prevent you from doing this, be honest and explain what accommodations you can make to ensure your safety while working.

Example: “I am in good health, so I don’t anticipate any problems with standing all day. However, if my feet start to hurt or I feel like I need a break, I will ask my manager for permission to take a short walk around the store.”

12. In order to work night shifts, we would require you to work independently. Are you comfortable with that?

Working night shifts can be challenging, especially if you are not used to it. Employers ask this question to make sure that you have the right personality for working at Wawa. In your answer, explain why you feel comfortable working alone at night. Share a story about how you handled a situation where you had to work independently.

Example: “I am very comfortable working alone at night. I worked as a security guard in my previous job and was responsible for patrolling an entire building by myself. It was quite late at night when I noticed some suspicious activity. I called for backup but decided to investigate on my own until they arrived. I found out that there were two intruders who were trying to break into cars. I apprehended them before any damage could occur.”

13. We are looking for someone who can work well under pressure and with limited supervision. Can you provide an example of how you’ve done this in the past?

Working in a fast-paced environment can be challenging, but employers ask this question to make sure you have the skills and experience needed for their open position. When answering this question, think of an example that shows your ability to work under pressure while also showing your problem-solving skills.

Example: “In my last job as a cashier, I was working one night when we had a rush of customers. It was right before dinner time, so there were many people buying food or drinks on their way home from work. There were two other cashiers working with me, but they both got busy at the same time. This meant I had to take care of three registers by myself.

I knew I couldn’t do it alone, so I asked another employee if they could help out. They agreed, and together we managed to get through the rush without any mistakes. We even helped some customers who came up after the rush ended.”

14. Our customers expect prompt service. Give us an example of a time when you provided excellent customer service.

Wawa is known for its fast service, and the interviewer wants to make sure you understand this expectation. Use your answer to highlight your ability to multitask and provide excellent customer service under pressure.

Example: “I was working a busy shift when I noticed one of my customers had been waiting in line for quite some time. I apologized and offered them a free coffee on me. They were so appreciative that they told all their friends about it, which led to more business for us. It’s important to go above and beyond for our customers because word-of-mouth advertising can be very beneficial.”

15. Managing employees requires strong leadership skills. Think back to a time where you lead a group of people towards a common goal.

This question is an opportunity to show your leadership skills and how you can apply them in a work environment. When answering this question, it’s important to highlight the specific steps you took to lead your team to success.

Example: “In my previous role as a manager at a restaurant, I had to lead a group of servers and bartenders towards a common goal of providing excellent customer service. To do so, I first held weekly meetings with all employees to discuss our goals for the week. During these meetings, we discussed any challenges or concerns they may have had. This allowed me to learn more about each employee and provide support when needed.

I also implemented a training program that taught new employees the basics of their job. This helped ensure everyone was on the same page and performing well. By holding regular meetings and implementing a training program, I was able to successfully lead my team.”

16. At Wawa, we take pride in having friendly and outgoing employees. Describe your communication style.

Wawa wants to know how you will fit into their culture. They want employees who are friendly, outgoing and willing to help customers. When answering this question, describe your communication style in a way that shows it is similar to Wawa’s values.

Example: “I am very outgoing and enjoy talking with people. I believe that everyone has something interesting about them, so I try to ask questions to get to know my customers better. This helps me learn more about the products we sell at Wawa and makes our customers feel welcome. It also helps me remember what they like so I can recommend items to them in the future.”

17. As a manager, you will be asked to perform various administrative tasks like scheduling, payroll, etc. Are you familiar with these types of duties?

Wawa wants to know if you have experience with administrative tasks and how well you can perform them. If you do, explain your process for completing these types of duties. If you don’t have much experience, describe what you would do in this situation.

Example: “I am very familiar with scheduling employees, payroll and other administrative tasks. I use a software program that makes it easy to enter employee information and track their hours. It also allows me to generate reports that are used by the HR department to complete payroll. This system has made my job easier because I no longer need to spend as much time on administrative work.”

18. We are open 24 hours a day, 7 days a week. Are you able to work nights, weekends, and holidays?

Working at Wawa can mean working nights, weekends and holidays. The interviewer wants to make sure you are comfortable with this schedule. If you have experience working these hours, mention it in your answer. If not, explain that you are willing to learn how to work these shifts.

Example: “I am happy to work any shift as long as I get my eight hours of sleep each night. In fact, I prefer the late-night shifts because they are usually less busy than the lunch rush. Working nights also means I can spend more time with my family during the day.”

19. If a coworker asked you to cover their shift last minute, what would you

This question is an opportunity to show your willingness to help others and flexibility in your schedule. When answering, it can be helpful to mention a specific situation where you helped out a coworker or friend.

Example: “I would first check my availability and if I could cover the shift, I would do so. If not, I would let them know that I’m sorry but I cannot cover for them. However, I would offer to help find someone else who could cover their shift.”